Tourism Regulatory Authority Regulations (L.N. No. 128 of 2014)

1.1 Location Should be Same as for Same as for Same as for Same as for surted for a One Star 10 One Star, but Three Star Three Star Tented Camps should be 20 20 l0 wrthrn or rn close proximity to the main attrachon of the area and offer easy accessibrlrty, safety, comfort and tranqurlrty 20

1.2 Site and The Same as for Same as One Same as for Same as fbr Environmental Environment estabhshment One Star 20 for Star but the Three Star Four Star but Impact should be rn locatron but wrth an wlth greater Assessment harmony wrth should have lmpressrve appeal and should be thc natural added srte offerrng vantage 1n done before envlronment. advantage in greater terms of constructlon and rn terms of vantage ln scenery, The dominant conformrty scenery, terms of and/or fauna feature being wlth the and/or fauna scenery. and flora 50 Tented Camp burldrng and and flora 30 and/or fauna development and flora. 40 regulatlons apphcable to the locallty. The srte should be safe fiom rarn water floods and strong wrnds 20 2.0 BUILDING

2.1 Design In conformlty Same as for Same as for Same as for Same as for and wrth the One Star. 20 One Star but Three Star Four Star but Architectural Burldrng Code wrth a more but the should have Features and other attractive archltectural unlque, exrstlng architectural features. elegant and bu rldrng desrgn and construction drstinctrve regulatrons, finrsh.30 and frnish of features rn modest rn style the buildrng complete and beauty and ln relatlon to harmony structurally the with the safe. Should environment environment be rn harmony should be of 50 wtth the greater physrcal, harmony and natural and appeal. 40 cultural envlronment 20 The estabhshment should have at least five (5) Iettable accommodatro ti60 Kcrtya Sr.rb.s i tl i u rt' Le,qi.s Iu ti o tr, 20 I I St'( tt()il Ilem OnL' Stcu- I tto Sto Thret Stur Fott SIur Frye SIut Rentu t A n u nlts t0

2.3 Should be rn Slnre as fol Srnre as for Sanre as lirr Sanre as for \1 alkrval s, acr ordance Ore Star. 20 ( )ne Star but Three Star []our Star but Hallwal s and \\'rth the l rth better hut s rth .rll should bc Staircases B u rltlr ng: Irnrsh and h rgher of rnuch ('ode. allorv \ontc quahty h rgher ea\v lla\\age (lL-C0Iatlon. ln trn rsh. qualrty .rnd hc uell lrt. Irarmonv s rtl.r tlccrttattrrr.t 50 at rll trnres thc cultural an tl Wherc cn vltonntelt I Illdlntenancc applrcable. -10 {0 satc srde rnrlrngs should be provrded anrl uell mamtarned. 20

2.4 Site Propcr lnd S.rnre- as for Sanre as tor Sarne as firr Same u: ior signage and clr-.rr srgn: and ()nc Srar 10 Olc Star 10 One StaL l0 One Srar l0 Notices notrccs should bc provrded rn(lrcrtrng any rc\tnctlons ald areas of rnterest. I 0 .3.0 FR0NT OFFICE

3.1 Rcception An approprrate Sarrc as One Srme as for Same as for Sanre as lirur Area area surtabl\' Star l0 Onc Star but a Three Star star .10 tlesrgned for \cl)arate hut custonrcr rr-ccrvrng of collc lerge servrce/publ r gue-sts should s!-rvtce area c relahon be.rvarlable should be tablc shou ld 10 pror rtled -10 be prrx tded to a\\t\t guests. .10 l, Appr()prlate S.rure as One Sarne as One Same as Onc S.rme as Onc Inlbrmation and Star 20 St.rr 20 St.rr 20 Strr 20 Services rcle\ ant qUe\t rnlirnnatron should be avarlable. rnclud rng:- Tourtsnr \CIVl!eS 1;rol rders. Eurcrgency ard frre exrt procedures ctc should be pr or rded [-r tcrature covenng scf\ lces. r ntc rn al tc lcphone drrec tory and lI)enus should be pror rded S trcc ral Kenwt Sub.sdiart' Legislatiort, 20 l1 861 Set tron ltent Orte .\trtr Ty rt Star Tltt te Stutt Fn,e StLn Renturk.s nonce re-gardrng the hotel hen should be drsplal ed All rnformatron should bc rn EnghshiFren ch. Krswahrlr. and at least one other rntematronall ) recognrzable Iansuace 20

3.3 Hours of Thel should Same as for Same as for Sarne as lirr S.rrne as for Service be at least One Star l0 One Star l0 C)nc Star l0 One Star 10. tuche(12) 10 3,4 Paging A srmple Same .rs for Protessron.r I S.rme as tor Same as tor Svstems functronal One Star l0 drscrcte Three Star Three Star paglng system paglng systern 20. 20. should be shoulcl be ararlable 10. used 20.

3.5 Safe There should Same as for Should be Individual Sarne as lbr 'lhere should Deposit bc- One Star 20 ar arlahle. rn :afe deposrt Three Star be suffrcrent Service arrangenlcnt to the proportron box should 40. arrangenlent sccure Gue sts' of at least onc- be prol rdt-d lirr thc safe valuables 20 Safe tirr evert ln the gucst keeprng of ftve rooms rooms. 40, large (30) r aluahles.

3.6 Foreign Forcrgn Same as for Sanrc as for Same as for Same as tor Exchange exchangc' One St.rr 10 One Star 10 Orre Star l0 One Star 10 Services serYlces should be provtderl l0

3.7 Concierge There should Same as for Same as for Adcquate Same as lbr Services be an One Star l0 One Star. number ol- I-our St.rr 20 arrangemcnt to bur rr rth be I lboys assrst gucsts. designated should be l0 personnel ar arlable to avarlable. l5 asslst gucsts durrng opcratrng hotrrs 20 3,E Languages Cue st contact Same as for Same as for S.rme as tbr S.rme as f or staff One Star 10 One Star Three Stal' Three St.rr should bc able but should also 20 2tl ttt be ablc communrcate to ln communlcJtc Enghsh/Frenc rn at lcast on!- h and other Krsu'ahrlr l0 lntcflr.rtlonnl ly recogn rzed language 20

3.9 Should be Same ,rs fbr Sanrc as tbr Sarne as krr S.rnre as lor Ccmrnunicati ar'.rrlablc lnd Onc Star 10 Onc Star but Three Star 'fhree Slar on rnclude at least should rnclrrde 211 20 Services a telephone. l0 rnteriltt servrces,20 862 Kenya Subsid iary Le gislation, 20 I 4 Sectnn ltent One Star Two Star Three Star Four Star F*'e Star Remarks 4.0 LOBBY/LOU NGE/PUBLI C AREA(s)

4.1 Should be Same as for Same as for Same as for Same as for Lobby/Loung available, One Star, but Two Star Three Star Four Star el modest rn with better but exclusrvely but wrth but wrth very Public Areas desrgn, desrgn 15 desrgned for excellent hrgh degree functronal and and used desrgn, of luxury, rn hne rvrth by guests. 20 materral, ambtance apphcable u orkmanshr and beauty. Burldrng p, elegant 40. Code l0 frnish and hrgh degree of luxury. 30

4.2 Size of Should be Same as for Same as for Same as for Same as for Lobby/Loung proportlonate One Star. 10 One Star 10 One Star Four Star. 20 e to the capacrty but should of the be more establlshment spactous. 20 l0

4.3 Amenities The srze and Same as for Same as for Same as for Same as for and range of One Star. Trvo Star. Three Star Four Star Accessories accessorles but should but in addrtron but should but offerrng should be be of u'rder reading be of greater a proportronate range and and wntrng range and dlstlnctlvely to the srze of quality 20 materials hrgher greater the Tented should be qualrty 40 range and Camp and avarlable 30 qualrty. 50 the needs of customers, rncludrng the drsabled l0

4.4 Furniture Should be Same as for Same as for Same as for Same as for and D6cor simple, One Star but Two Star Three Star Four Star blendrng with of better but of wrder but should but the range and range. hrgher be more generously natural and qualrty 20 qualrty and comfortable. fumrshed, cultural comfort. 30 of very high wrth envrronment. qualrty and attenhon to adequate, rn excellent deta11, of good condition 40 comfort and quahty, elegance 50 functronal and well marntarned l0

4.5 Where Same as for Same as for Same as for Same as for Regulation of apphcable, One Star l0 One Star Two Star One Star 20 Temperature adequate but \!lth but wrth hrgh natural qualrty qualrty ventllatron, fixtures and air and/or frttings 15 conditroning sufficrent systems 20 mechanrcal ventrlatron should be provrded l0

4.6 Floors, Should be of Same as for Same as for Same as for Same as for Walls may or Walls good, safe and One Star. 20 One Star Three Star Four Star but may not and Ceilings secur!- but showrng a but showrng wlth be existrng matenal, and degree of hrgher dlstinctlve well creativrtv. 30 desree of creatlYrty 5:l11j1! :' d'"l L:g!'!y!!! t I 863 Sectton ltem One Star T*'o Star Three Star Four Star Five Star Rentark.r marntalned to creatnrtl'30 and enable hrgh rmpressrve standards of ambrance. 50 cleanliness and hygrene 20

4.7 Lighting There should Same as for Same as for Same as for Same as for be One Star Two Star Three Star Four Star. adequate but hght but hghtrng but rvrth very (10 ) natural and/or frthngs and flttrngs hrgh artificial should should be quality hghting. l0 be of better tasteful to standard of quahty 20 provrde a frttrngs,40 pleasant ambrance. 30

4.8 Nlinimum Mrnrmum srze Same as for Same as for Same as for Same as for Size of Public of One Star One Star Three Star Four Star. 50 Rooms lobby/lounge/p (30) but mrnrmum but ublic srze should not nrnlmum areas. Lrar and be less than an srze should covered aggregate of I not be less tenaces should sq. m per than an be as per the gue\t bed. 40 aggregatc of burldrng code l%sq.ni hut in any case per guest not less than bed. 50 an aggrcgate of % sq. m. per cuest bed 30

5.0 FUNCTIO ROONI/AREA (Briefines. Conferences. Banquets etc)

5.1 Features At least an Same as for Same as for Same as for Same as for and area of not less One Star bul One Star but Three Star Four Star Facilities thanl5sqm. wrth good *ith an but wrth hrgh but of r ery per guest w rth furnrture 20 average srze of qualrty hrgh qualrty functlonal at least 2 sq.m fumrture. aud rovrsual furniture to per guest bed, fu rnrshings and rnternet match thL' comfortablv and flttlng\ facrlrtres 50. general fumrshed. and 40 standard of the well estabhshment marntarned. 30 l0

6.0 DINING AREA

6.1 Features At least one Same as for Same as for Same as for Same as for and designated One Star, but two Star. but Three Star, Four Star. Facilities drning area, should be of offelng but offenng but featunng commensurate better greater degree consrderable more than *lth the qualrty 20 of comfort, 30 lurury and one room number of convenlence and beds Should 40 drstrnctrvely be rvell lu xurxru s furnrshed. A separate ventilated and lounge maintarned. 10 should be avarlable for extra comfort.50

6.2 Furniture, Should be Same as for Same as for Same as for Same as for Equipment adequate, One Star but Trvo Star Three Star Four Star rnd functional, :lll of belter but all should but luxurious but Accessorics comfonable quality.50 be ol'superior and more distrnctively dl iil quality. 60 elegant. 70 luxuriou s aDDroDriatc. and elesant.

86.1 Kenwt Subsidiart Legislation, 20 I 1 Stt tton ltern One Sntr Tx,o Star Thrtt Stor Four Star Fn,e Star Renarks AI 80 should be clean and of good quality. takrng int0 consrderatron the needs of drsabled/ handrcapped oersons .{0

6.3 Interior Should be Same as for Same as for Same as for Same as fbr D6cor modest. of One Star Two Star Three Star Four Star good quality hut of better but of wrdcr but should but rvith range and range, hrgher be more generously harmony ol' qualrty 30 quahty and comfortable, furrrished, colours and comfbrt 40 of very high wlth blendrng ri rth quallty and attentlon to the natural and rn ercellent detarl, cultural condrtron. 50 comfort and en!lronment elegance 60 and u'ell marntarned 20

6.4 Lighting Should be Same as for Same as fbr Same as for Same as for adequatc, C)ne Star Two Star but Three Star Four Star 50 natural and/or but Lght hghtrng and but with very artificral. wrth flttrngs fittrngs should hrgh quality level of should be of be tasteful to standard of artrflcral bctter provrde a frthngs and rllumrnatron quahtl. 30 pleasant frnrsh.50 controllable ambrance 40 20 6.-5 Floors, Should be Same as for Same as for Same as for Same as for Walls may or Walls and structurally One Star 20 One Star but Three Star Four Star may not be Ceilings sound, well wrth hrgh but wrth but with cxlstent marntarned to qualty of tasteful excellent support hrgh design, design, workmanshr standard of workmanshrp very high p and frnrsh cleanhness and and frnrsh -10 qualrty 50 hygrene 20 rvorkmanshr p and frnrsh. 40

6.6 Menu A Menu. u rth Same as for Same as lor Same as for Same as a modest One Star Two Star Three Star Four Star, selectron of but wtth but wrth at but lvlth but local and better least a four supeflor featuring rntematronal selection, course II cnu quahty excellent dlshes wlth at qualrty, and wrder cursrne, of at cuisine and least three presentatlon selectlon of least five very rrch courses should 20 drshes and courses and wine Lst 50 be avarlable beverapes 30 a nch wrne 10 lrst 40

6.7 Service Should be well Same as for Same as for Same as for Same as for Stations appolnted aud One Star. 10 One Star l0 One Star. 10 One Star l0 proportlonal to seatrng caoacitv l0 6.E Where Same as for Same as for Same as for Same as for Regulation of applicable. One tar.30 One Star Two Star One Star 40 Temperature adequate but wrth but wrth hrgh natural quahty quahty a1r v entrlatron. fixtures and condrhonrng and/or fittrnss 35 svstems 40 Ketno Subsidiary Legishtion, 20I4 865 Sat ttott Ilertr Otte Strtt Tvo Stut Thrtr ,\tar' Foru Stur Fn,e Stat RemorLs sul'frcient mechanical ventllatlon should be orovrded 30

7.0 BAR (S)

7.1 ()eneral At least One Sanre- as for Same as for Same as for Same as for Features and bar should br- Onc Star 20 One Star Three Star Three Star Facilities convenrently but more but wrll he but rvrth a located ncar spaclous wrth elegant. hrgher the drning arc-a better spacrous and degree ol and or publrc ambrance provrde crcatlvrty. area 20 Facilrtres to facilrtres of ambrancc preparc rntematronall and comf-ort non-stocked v 50 refreshments recognrzable should be standards. 40 provrded 30

7.2. Floors. Woodrvork Sanre as for Same as for Same as for Same as for Walls. and fittings One Star Two Star Three Star Four Star Ceilings and should be but w rth but wrth very but wlth but wlth Decorations modestly more hrgh qualrty excellent luxurrou s decorated. ol' attractlve frnrsh 30 design and finish and frne frnrsh. decoratton, finish d6cor. 50 funclronal and tasteful offenng a rvell frnish and hrgher marntarned l0 desrgn 20 degree of comfort. 40

7.3 Lighting Should be Same as for Same as for Same as for Same as for and adequate, One Star Trvo Star Three Star Four Star 50 Ventilation natural and/or but hght and but Lghtrng but wrth very artrflcral- ventrlatlon and hrgh qualrty rllumrnatron frttrngs ventrlatlon standard of and should be of fntings frttings and ventrlatron 20 better should be frnrsh 50 qualty 30 tasteful and controllable to provrde a pleasant ambrance. 40

7.4 Furniture Should be Sanrc as for Same as for Same as for Same as for and adequate, One Star Trvo Star Three Star, Four Star 50 Equipment modest. but should but should be but wlth a comfortable be ot better of touch of and ot good qualrtl', 30 drstlnctlvely luxury 50 qualrty. An higher quality, rcemakrng offerrng machrne of greater adequate comfort 40 capacity and a double bou'l srnk wlth bottle brush, hot and cold runnlng water are essentral 20

7.5 Beverage Adequate Same as for Same as for Same as for Same as for Cooling refrrgeration One Star. 20 One Star Three Star. Three Star. Systems /coohng but wlth 30 30 should be extenslve and 866 Ken1,q 5r, 6t' iiary Le gislation, 20 1 4 Settton Itent One Star Tt+'o Stor Three Star Four Star I rve Star Rennrks avarlable and vaned coohng skrrage of systems to rvrnes should meet demand be done of vanous prote ssronalll storage and 20 cooLng requrrements. 30

7.6 (llassware Stocks should Same as for Same as for Same as for Same as for be One Star Tu o Star Three Star Four Star 40 adequate and but should but should be but should appropnate for be of better of high be of servrce of quality. 20 quality and exce llen t drfferent design -10 qualrtl rn rlrrnks. 10 desrgn and finrsh. 40

7.7 Selection Adequate Same as lor Same as for Same as for Same as for of varrety of local One Star Two Star Threc Star Four Star Drinks and and but $rth but \\'rth a but \\'lth but $ lth an Snacks lllternatlonal rvrde varrc-t1 rvider pren]lum extenslve beverages. and chorce selectron of lnternatronall selectron of rvrnes. should 20 beverage. y reknown prernlum be .rvarlable u rnes and brands hrands 50 l0 snacks 30 ararlable 40 E.0 KITCH

8.1 Size Area rncludrng Same as frrr Same as tbr Sanre as for Sanre as for food C)ne Star .{0 One Star 40 One Star but Four Star 50 stores and area per pdntry should guest bcd be in should be 7+ proportion to sq. m tbr the hotels $ lth capacrty of the more than e-stabhshment, 100 beds. 50 but shall not be less than l/2 sq.m. per suest bed 40

8.2. Relation Should be Same as for Same as fbr Same as fbr Same as for to convenrently One Star l0 One Star, hut Three Star Three Star Restaurant Iocated in with added 20 20 rclatron to thc provrsron lirr rcstaurant/drnr enhancement ng area, to of servicc faclhtate efficrency 20 servlce efllcrenct l0 E.3. F'low of Thcre should Same as One Same as One Same as One Same as One Food be Star. 30 Star. 30 Star -10 Star. -10 Service provrsron for safe conYeyance o1 food between the preparatlon arca and the restaurant/dlnr ns area. 30

8.4 There should Same as Onc Same as fbr Same as for Same as for Organization be vrsrble Star but rl rth Two Star but Threc Star Four Star but of the Kitchen segregation rn drfferent and hrshh but \\ rth labclled and Kenla Subsid iary Le gislation, 20 I 4 861 Section ltent One Star Two Stat Three Star Four Star Fwe Stat Remark.s terms of approprlate organrzed and seclrons screened off working areas workrng departmentahz clearly rvhere for cleanrng, areas for ed 25 labelled 30 applicable preparatron of preparatlon 40 meats, of meats, vegetables, vegetables, fish, poultry fish, poultry and pastrres and pastnes 15 20

8.5 S'ork tops Same as for Same as for Same as for As for Four Equipment should be of One Star. 40 One Star. but Three Star Star but with of Kitchen none rust) each sectron but ivrth hrgh very hrgh lmpervrous should be quahty tools. qualrty tools materials. and provrded wrth 60 70 should rnclude appropnate an adequate tools, 50 number of sinks. wrth hot and cold running water. Basrc utensrls. tools and cookrng equrpment should be provrded. All should of good qualrty and be kept rn good and clean condrtion. 40 8.6, Hand Adequate and Same as for Same as for Same as for Same as for Wash separate hand One Star. 20 One Star. 25 One Star. 30 One Star 40 Basins rvash basrns. with at least one located at the entrance. all hygrenrcally controlled. wrth hot and cold running water. and soap dispensers should be provrded Hygrentc means of hand dryrng should be provrded, 15

8.7. Adequate and Same as for Same as for Same as for Same as for Ventilation separate hand One Star 40 One Star. 50 One Star 60 One Star. 70 rvash basrns, rvith at least one located at the entrance, all hygrenically controlled, wlth hot and 868 Kenyu S ubsid to ry' Le g is lutiott, 20 I 4 Sectton ltent One Star Ttto Star Tltree Sfttr Four,\tar F rt't Star Rentarks cold running water, and soap d rspensers shou ld be provrded. Hy grenrc nrcans of hand dryrng should bc provided. 40

8.8 Waste Thcre should Same as One Same as One Same as One Same as One Collection be Star 30 Star- 30 Star. .10 Star 30 and Storage sulTrcrent nunrber of scparate wastc brns preferably for glass. organrc and non-organlc nratcrial rvith trght frttlng covcrs. protected fronr weather and anrmals. 'AII brns should be Lncd rvith appropnate waste bags ' W.rste must be collected fronr the krtchen. on a regular basrs 30

8.9. Drainage All drarns rn Same as One Same as Onc Same ls One Sarne as One Same as One and around tlre Star 30 Star 30 Star 30 Star 30 Star. 30 krtchen should br- covered rnd connected to the tJrainage system of the burldrng vra a grease trap In areas where there ls no sewJge system, rt should be connected to the soakage prt, All to be malntarned rn good workrng condrtlon. at all trmes. 30 E.l0 Floors, Should be ol Same as for Sanrc as for Same as for Sarne as for Walls rmDervious One Star One Star but Three St.rr Three Star Kent'a Subsidion'Legislation,2014 869 Section ltent One Stat Tv,o Stur Three Stur Ftno'Stur F-n'e Stcu' Renutrks and Ceilings materials. non- but $'ith \\'lth hlgh ,< but \\ rth corrosrve and excel lent qualrty d rstructly non-sl ip. lcvels of matenals and supcnor conducrve hy grene frnrsh 25 qualrty to easy should be malcnals cleaning All observed and finish should be of Floors 30 good should have rvorkmanship a gentle and finrsh slope Hrgh levels of towards hygiene should the drarnage be observed. polnt and Fkrors should the junction have a gentle between slope towards all vertrcal the drainage and point and the honzontal Junctlon floor and between all walls and vertical and rvorkrng honzontal surfaces floor and walls should be and coved 20 rvorkrng surfaces should bc coved. l5 8.ll Food Should bc Same as tbr Sanre as for S:rme as for Sarne as Storage adequatc. One Star bul Tri o Star but Three Star Four Star 30 provrdrng for wrth should have but should scparatron of controllable separate have pcnshables temperature colnpartments drstrnctly and gauges 15 for l'artous separate nonperrshables food stuffs 25 c()mpartment s rvrth rvell ventrlated labeLng for and vaflous malntarncd ln fbod stuffs hygrenrc 30 condition Burlt rn facrlrtres for refrigeratron, shelvrng. pallets and cabrnets should be avarlablc. l0 E.12 Lighting Natural and/or Same as for Sanre as for Same as for Same as for artrficral. One Star but Tri o Star but Three Star Four Star 25 rllumrnatron, hght frttrngs hghtrng but wlth vcry should be should be of frttrngs should high adequatc 10 bctter bc tasteful to qualrtl qualrty l5 provrde a standard ot plcasant frttrngs and anrhrance 20 frnrsh.25 9.0 GUEST ROOMS

9.1 Nlinimum Mrnrmum srze Mrntmum Mrnrmum:rze Mrnrmunr Mrnrntum Should be Size of srze to hc I 2 kr bc 15 sq m. srze to bc l0 srzr- to be 25 adequately bedrooms sq.m 20 30 sqm 40 sq nr 50 spaccd 870 Kenya $s6ti4iary Le gislation, 20 I 4 Section Itern One Star Tv'o Star Three Star Four Star Fre Star Remarks should be 12 so m. 20

9.2. Adequate Same as for Same as for Same as for Same as for Regulation natural One Star. 10 One Star but Two Star but One Star. 20 of ventilatlon. wrth quality rvrth hrgh Temperature u'here frrtures and quaLty air openable frttrngs. 15 condrtroning *'indou area rs systems 20 not of less than 207o offloor area and/or sufficient mechanrcal arr condrnonrng should be provided, so as to mamtarn a temperature range for the comfort of the suests. 10

9.3. Balconies/ Not essentral Not essentral At least 507o At least 7 5Vo All rooms Terraces of the rooms of the rooms should have should have should have balconres balconies with balconies Functronal appropflate \\'lth and fumrture. 20 appropnate. comfortable 30 furnrture. 40

9.4. Fittings, Every room Same as for Same as for Same as for Same as for Furniture and should be One Star Two Star but Three Star Four Star but Equipment fitted wlth a but of hrgh should rnclude but wlth offenng a clean and quahty. 40 a computer valet hrgh comfortable data pornt. 50 servrces and degree of bed of not less coffee tray luxury. 70 than 190 cms x provrded. 90 cms. Mrnr bar Mattress should be should not be provrded. on less than l5 request 60 cms thrck *rth t$'o matchrng prllows. Foam rubber or cotton matenal of hrgh qualrty is recommended EA rvardrobe in each room with at least six hangers, trvo chairs. one table. and bedside mat/rug should be provided. EWaste paper baskets, luggage and shoe rack Kenya Subsidiary Le gislation, 20 I 4 8'71 Seclion Item One Star Two Star Three Star Four Star Five Star Remarks should be provrded trAll lamps should be Shaded. 30

9.5 Appropriate Same as for Same as for Same as for Same as for Furnishings Soft One Star Two Star but Three Star Four Star but And Linen furnishrngs: - but of high should mclude but rvith offenng a trShould be qualrty 40 a computer valet high well data point. 50 services and degree of desrgned, in coffee tray luxury. 70 harmonized provrded. colour Mrnr bar scheme, should be trBeddrngs provided, on should be of request. 60 good cotton or linen fabnc. Every bed should have appropflate srze of bed sheets, whrch can be tucked rn. All beds should have under-sheets and top blanket or duvet with appropriate prllorvs. EMosquito net covenng the entrre bed and long enough to reach the floor EAppropriate curtains and upholstery should be of good quality. finrsh and well marntarned. 30

9.6 Change of Should be Same as for Same as for Should be Same as for There should Linen changed after One Star 20 One Star 20 changed Four Star 30 be a Par stock every two Darly 30 of at least nights of use Three parrs of or with every sheets for each nerv suest 20 bed.

9.7. D6cor Should be Same as for Same as for Same as for Same as good in One Star Two Star but Two Star Four Star, quality, but tastefully wlth a wide but wlth a but conforming to presented. 30 range of higher evrdently the socral and decorations. degree of more cultural 40 sophrsticatro luxurious 60 environment n. 50 wlth harmonv of 872 Keny'a Strbsid iarv Legislation, 20 I 4 Se<'lron Itent One Stat Tv'o Star Thrce Star Four Stur Ftve Star i Renarks colours and u'ell marntarncd. 20

9.8 Floors, Should be of Sanre as for Same as for Same as for Same as for Walls good finrsh One Star 20 One Star but Three Star four Star and Ceilings and rvell rvrth hrgh but rvrth a but of rnarntarned. qualrty luxury touch exceptronall Carpets ivhere materral used rn materral, v applrcable. 30 workmanshi high quality should be p and finrsh. materral and professronally 40 finrsh 50 fltted. wrth a good under lay and should be clean at all the trmes 20

9.9 Lighting Desrgn of tent Same as for Same as for Samc as for Sanre as for should allorv One Star 20 One Star hut Threc Star Three Star adequate rvrth addrtronal but rvrth hrgh but wrth natural hght frxtures quahty much hrgher lrghtrng Onc over the fittings 40 quality hght dressrng table fittrngs 50 frxture for mlnor each bed Portable or should be other llght conr enrently frrtures located surtable for Bedsrde swrtch readrng, and cmergency' wntlng, etc lightrng should be should bc provrded 30 provrded 20

9.10 Guest Tents should Sanre for Same for One Same for Same for Privacy be Onc Star 30 Star 30 One Star -10 One Star 30 appropflately spaced to fhcllrtate guest pnvacy and comfort 30

9.11 Literature Same as for Same as for Same as for Same as for Information covenng One Star.20 One Star. 20 One Star. 20 One Star. 20 in Bedrooms serv rce s. rnternal telephonc drrectory, Tcnt telephone tarrffs, menus, emergencl and fire exrt procedures, etc. should be provrded Specral notrce regardrng hotel lren and I rabrl rtles should be we ll drsplayed 'All rnforntatron should be Kenya Subsidittry Le gislatiott, 20 I 1 873 Scctttttt ltent (hte Sttr Tx'o Stu' Three Star F-our Star Five Star Renrurks pror rded rn KrsrvahrL. Enghsh and at least onr- other lntern.rtlonJll)' recognizable lansuase 20

9.12 Internal A bell. light Same as fbr Same as fbr Same as for Same as for Communicati srgnal or One Star 10 One Star but rn Three Star Four Star. 30 on Systems telephone addltron, the but wlth should be follorvrng extensl0ns prol rded rn should be provrded rn every roonr for provrded:- bathrooms. rnternal 'Intemal 30 communlcatlo telephones n. l0 that can be connected to extemal network. through the srvrtchboard. or drrect dral 'Computer data por nts/hotspots 20

9.13 Tent Should be Same as for Same as for Same as for Same as for Designation numhered- One Star 10 One Star but rn Three Star four Star bul lettered or good qualrty but of better of excellent otherwrse fittrngs 20 qualrty 30 frnrsh.40 designated rvrth clear srsnase l0

9.14 Tent Cood qualrty Sanre as tbr Same as for Same as for Same as for Securitv and securc Onc Star 20 Onc Star. bul Three Star. Four Star. lockrng systenr wlth hrgher but provrsron but wrth a on each qualrty for double hrgher cntrance. fittrngs 30 locking degree of provrdrng system sophistrcatro maxlmum and door n. 50 secunty, lens 40 should be rnstalled. 20

9.15 Supplies Approved and Same as for Sanre as for Same as for Same as for in sealed bottled One Star but Two Star. In Three Star, four Star Bedrooms drrnkrng rvater all rtems addrtron. hot but rvrth but q rth should be should bc of water bottle, flowers, assorted supplred darly good extra plllows. chocolates, chocolates Bedsrde rug qualrty 30 duvet/ blanket. srveets and and good lbr each guest, tea/coflcc tray, frurts rn sclectron of "Do Not assorted tissue season 50 beverages Drsturb" srgn, paper and a and rvrnes. statroner\'. selcction of 60 waste bin. beverages, appropnate should be lnsect provided. repe I lent. Shoe'bags, laundry bags. shoe shrnrng arr-freshenrng pads, sewrng suppl res. kits and Torch/lanrp. Bedroom 874 Kenya Subsidiary Le gislation, 20 I 4 Section Item One Star Two Star Three Star Four Star Five Star Remarks and water sLppers, glasses should should be be provrded. provided. 40 20 1O.O GUEST ROOMS

10.1 Should be Same as for Same as for Same as for Same as for Bathroom (s) ensuite to each One Star One Star One Star One Star guest room 30 30 30 30 30

10.2 Size Bathroom/IVC Same as for Same as for Same as for Same as for of not less than One Star. One Star, but Three Star Four Star but 3h sq. m 10 should be of but of not should be 10 not less than 5 less than 6 more sq.m. sq.m. spacious 20 30 40

10.3 Fittings, Should be Same as for Same as for Same as for Same as for More grab Equipment modest. One Star but One Star but Three Star Four Star but rarls and and functronal and wlth a large should rnclude but all with harr facilities for Amenities rnclude a mrrTor, an equipment dryers and disabled/ shorver wrth 40 efficrent should be of telephone handrcapped mrxer, WC, mechanrcal air hrgh quaiity. extensrons. and senror torlet paper extractron Arabrc 90 crtrzens should holder, hand system and a shower rs an be wash basrn larger mrrror. added provrded. with hot and Indrrect advantage. cold water, a hght frttrngs 80 reasonably are srzed mrrror. recommended. towel rail, grab Built-in bath rarl, clothes tubs should be hook or at least 160 hanger, and cm. long. non-slip 60 shorver tray. 30

10.4 Floors, Good Same as for Same as for Same as for Same as for Walls and rmpervious One Star but Two Star. bul Three Star, Four Star. Ceilings nonslip wrth better with higher but wrth 40 materials workmanshr qualrty supenor should be p and finrsh. materials quality used 20 30 materials. The matenals 40 used to cover the walls should be at least up to a herght of 2 5 meters from the floor. l0

10.5 Towels Should be Same as for Same as for Same as for Same as for and adequate. of One Star One Star but Three Star Four Star Bathrobes good qualrty 20 of brgger srze but should 40 material rn and be of hrgher good better qualrty qualrty condition. and rncludrng a matenal, and changed daily. face towel. of not less Bath mat of 30 than 80cm x modest l50cm and materral should should he rnclude a Kenya Subsidian' Le g islation, 20 I 4 875 Sectton Item One Star Two Star Three Star Four Star Fiye Star Remarks provided bathrobe. 2$ 40

10.6 Lighting Should be Same as for Same as for Same as for Same as for and effectrve One Star but Two Star but Three Star Four Star Ventilation natural/or should be of of hrgher but wlth 50 artrficral for hrgh quality quahty. superior convenlence matenals. 40 quality and comfort of frttrngs, frttrngs the guests workmanshr 50 20 p and finish 30

10.7 Shaver Shaver outlets Same as for Same as for Same as for Same as for Outlets and should be One Star One Star, but Three Star Three Star. Sockets provrded in l0 should be of 20 20 every supenor bathroom. quaLty rndicatrng the 20 voltage supply Approprrate sockets should be prorrded 10

10.8 Supplies The followrng Same as for Same as for Same as for Same as for in should be One Star One Star but Three Star Three Four Bathrooms supplied rn 10 wlth addltron 20 Star the each of qualrty and bathroom: sanrtary bags, range should Sanrtary brn, paper tlssues reflect a soap and tollet and cotton degree of paper, a pads. luxury water glass per 20 30 guest and tolletry tray or basket prov rded l0

10.9 Brns, WC, Same as for Same as for Same as fbr Sanre as for Sanitization hand rvash One Star One Star, One Star One Star. basin. bath tub 20 20 20 20 and shower tray should be sanitrzed rvrth appropnate detergents and chemrcals darly 20

11.0 SUITES l1.lMinimum Not essentral Not essentral Not essential Not essentral Where Size Sultes are provrded, the mrnimum srze should be 24 sq. m with more spac lous rooms of palatral proportrons wlth all Drereoutslte 816 Kenya Subsidiart Le gr sltttion, 20 I 1 Sectnn ltem One Star Tv,o Star Three Stur Four Star Frve Stur Renrurks lnternatronall v recognrzahlc standards 40 tt.2 Not essentlal Not essentlal Not essentlJl Not essentral Adequate Regulation natural of \ entllatlon. Temperature g here openable wtndow arc'.t rs not of less than 2O('/a ctl floor area and/or sufficrent mechanrcal a1r condltronlng should be provtded. so as to malntaln a tempe rJture range for the comfort of the guests 40 ll.3 Facilities Not essentral Not essential Not essentral Not essentral Roonr and ser\ lce Amenities menu, r alet servrces and coffee/tea maker should be provrded. Minr bar should u,ell stocked Room servlce should be provrded on 24 hour basis. 50 tt.4 Not essentral Not essential Not essentral Not essential Should have Balconies/Ter a terrace or races balcony wrth appropnate fumrture 30

11.5 Fittings Not essentlal Not essential Not essentral Not essential Quahty and drnnrng table Furniture with at least Four chairs; a dressrng table. full length mirror. a lounge, a coffee and Ke D'a s y! s ylur1 tgi s I a i:01! ? 0 t ! t 811 Secfion ltent One Stur 'fv,o Sktr Three Stat Four Sktr Ftve Star Remarks study tables, and computer data points should be provrded Same as for Three Star but wrth appropflate study facrlrtres, and an easy charr All the furnrture and frttrngs should be of lnternatlonall v recognrzable qualrty. 70 lt.7 Not essentlal Not essential Not essential Not essentral Appropriate Furnishings Soft and Linen furn rshtngs:- Should be rvell desrgned, in harmonrzed colour scheme. Beddings should be of good cotton or hnen fabrrc. Every bed should have appropriate srze of bed sheets, which can be tucked rn All beds should have underblanLet s, Two bed sheets and top blanket or duvet wrth appropnate prllorvs. 'Mosqurto net coverlng the entire bed and long enough to reach the floor. 'Approprrate curtarns and uoholsterv 878 Kenya S ub sid iary, 7, f itrnr' on, 20 I 4 Sectton Itent One Star Two Star Three Star Four Star Fne Star Remarks should be of good quahty, finrsh and well malntalned. They should also be of excellent qualrty matenals and lu xurrou s 70

11.8 Lighting Not essentral Not essentlal Not essentlal Not essentlal Desrgn of tent should allow adequate natural lightrng One hght fixture for each bed should be convenrently located Bedsrde switch and emergency lightrng should be provrded. Additional hght frxtures over the dressrng table mirror and portable or other hght fixtures surtable for readrng, wntlng, etc. should be provrded. 40

11.9 Guest Not essentlal Not essentral Not essentral Not essentlal Tents should Privacy be appropriately spaced to facllltate guest pnvacy and comfbrt. 30 1 1.10 Not essentral Not essentral Not essential Not essentlal Literature Information Information coveflng concerning in Suites ser! tces, travel servrces internal directory telephone coverrng such drrectory, aspects menus, as excurslon emergencY tours. Kenya Subsidiary, 1r tlt1or' on, 20 I 4 819 Sectton ltem One Star Ttt,o Star Three Star Four Stor Fre Star Remurks and frre cxrst postal procedures, services. etc, should business be provided. centres should ' Special be notice provrded regardrng hotel hen and liabililres must be uell drsplayed A11 mformatlon should be provided rn KisrvahrL, Enghsh, and at least One other rnternatK)nall v recognrzable language 20 1l.l I Not essentral Not essenhal Not essentral Not essentral A bell, hght Communicati signal or on telephone Systems extensions should be providcd rn every room for internal communlcatr on, In addit.ion. the follorvrng should be provrdcd - ' Intenral telephonc connected to external network through thc hotel swrtchboard, or direct dial, 'Telephone tanffs. 'Computer data pornts/hotsp ots 50

11.12 Suppties Nnt ensential Nol essential Not essential Not essential Approved in Sultes and scaled bottlcd drinking water 880 Kenya S ubsidiarl Legi slation. 20 I 4 Su ttort ltent One Stu' Two Stur Three Stut Four Star Frve Star Rtmarks supphed darly. bedsrde rug per guest, Do Not Drsturb srgn statlonery. \\'aste bln. appropnate insect repe llent. lau ndry bags. arr freshenrng suppl ies. water glasses. match bores, and flowers suppl red. Tea/coffee tray togelher wrth good quality k ltchenette utenslls. cutlery and crocke-ry should be suppl rcd In addrtron. all the utensrls, tools and accessorles should be of very hrgh qualrty. 70

11.13 Change Not essentral Not essentral Not essentral Not essential Lrnen should of be Linen changed darly and/or at the con\ cntence of the guest. 40 11.1,{ Tent Not essenhal Not essentlal Not essentral Not essentlal Good qualrty Security and secure locks/lockrn system on each door pror rdrng maxlmum pnvacy should be lnstal lcd 20 n.t^s Not essentlal Not essentlal Not essentral Not essential Should be of Ke ttya S ubs itl ion Le g rs lation, 20 I I 881 Section It(ilt Onc Sttr 'l\ro Stur Three Star Four Stur Fl,e Star Remarks Bathroorn at least l0 Size sq m and spaclou s enough to accommodat ea separate bath tub and shorve r cabrn 90 l r.16 Not essentral Not essentral Not essentral Not essenhal Should have Bathroom good quality Fittings and shorver lJquipment mlxet\. W C . brdet/ Arabrc shorver. hand u ash basrn wrth a rvrde top, rvall to rvall mrrror, spnc lou s brth tub, at least three towcl rarls, amcnrt)' tables. hair dryers and telcphone. Should also have a shal er magnifying mrrror and a shon er cubrcle All should be of very hrgh qualrty. 80

11.20 Not csscnttal Not essentlal Not essentlal Not essentral Appropnate Lighting number of And hghts, One Ventilation of them berng above the mrrror should be avarl.rble for general rllumrnatron of thc bathroom. Exccllent and efficrent natural ventrlatron and mechanrcaL arr cxtraction systcm should be 882 Kenya S ubsidiary Le gislation, 20 I 4 Section hem One Star Two Star Three Star I our Sta.r Five Star Remarks installed. 'Electncal lighting should be of sufficient wattage. 'Adequate socket outlets, indrcatrng voltage should be provided. Design and finish of fittrngs should reflect a much higher degree of luxury 60

11.21 Shaver Not essentral Not essenhal Not essentral Not essentral High quality Outlets and sockets and Sockets shaver outlets, indicatrng voltage should be provrded. 30 12.0 HYGIENE AND SANITATIO N

12.1 Guest Good Same as for Same as for Same as for Same as for Cloakrooms impervious One Star 50 One Star but in Three Star. Three Star nonslip addiuon fresh 60 60 matenal flowers or should be used indoor plants for floors and should be u,alls. provrded. 60 The matenals used to cover the wall should be up to a height of not less than 1tl metres from the floor. ECloakrooms should be properly ventilated: ElGender privacy should be assured and clearly lndlcated: Kenya Subsidiary Le gislation, 20 I 4 883 Section Item One Star Tteo Star Three Star Four Star Five Star Rernurks trAIl doors should be fitted wrth appropriate locks; EAll torlets should be clean and functronal; trThe followrng should be provrded and marntarned - - Soap dispenser with soap, - Drsposable tissue, and/or electric hand drier - A hand rvash bastn - Running hot and cold water. - Toilet paper - Sanitary brn with liner and hd. - Coat hangers/hoo ks EFacilrtres for the Drsabled/han drcapped; trIndividual urrnals with runnrng water and drarnage should be avarlable OToilets should follow the townshrp burldrngs code The entrance to the cloakrooms from adlacent rooms should have air ocks, 50

12.2 Staff Should be Same as for Same as for Same as for Same as for Where the Changing/Wa sufficrent rn One Star 30 One Star 30 One Star 30 One Star 30 staff reside sh relatron to the on premises, Rooms number of changrng staff. rn hne rooms titil Kenytt Subsidiart' Le gislation, 20 I 1 Sct lton Itcnt One Star Ttttt Slttr Thrce Star Four Sktr Fn t' Stur Rennrks rvrth the facrhtres Burldrng Code should and health approprrately regulatrons. be hmrted Should be clean and well marntained at all trmes trShould be pror rded u ith sufficrent torlets. hand rvash basrn and mrrrors EGender separatlon and prrvacy should be observed: EFacilities for the Drsabled/han drcapped should be provrded Amenrtres should be rn keeprng wrth standards of the establishment 30

12.3 Refuse Facrlities Same as for Same as for Same as lirr Samc as for Storage and should meet C)nc Star One Star 20 One Star but Four Star Disposal the local 20 q rth brrt \\'lth a health el rdencc- tor hrghcr standards and professrontrl rhsplal of enlironmental handhng professronalr protectron 25 \nl regulahons l0 20 12,{ Sewerage Drarnage Sanrt- as tor Same as for Same as lirr Same as for should be Onc Star One Star One Star One Star connected to 30 30 30 30 septic tank of an approved srze and soakage plt or anv other approved se\\'age drsposal svstem. rn hne with the Building Code. health and envrronmental protection regulatrons. Kenya Subsidiury Legislation,20 14 885 Sectuttt Item One Star Ty'o Star 7'hree Stuu F our Stor b re Stor Rcmat'ks 30

12.5 Vermin All areas of Same as for Same as fbr Same as 1or Sanre as for Proofing the One Star 30 One Star -10 One Star 30 One Star 30 cstablrshment should be fumigatetl regularly. rn accordance wrth local hcalth and cnvrronmental protectron regulatlons. and be properly protec ted agarnst rxts. snakes. rnsccts and any other !errnln 30

12.6 Water There should Same as for Same as for Sume as fbr Sanre as fbr Supply be C)ne Star One Star C)ne Star One Star consrstent 50 50 50 50 suppll'ot safe water conformrng to local and wHo standards. Water fron.r pflvate sources should be rc-gularJl treated appropnately certlfied b) competr-r)t Natronal Authonty 50

12.7 Water Should bc Same as for Should be Should hc Should bc Storage ddequatc to One Star adcquate to adequatc k) adcquate k) last at lc.rst 20 h\t at leasL last at least last at least one(l)day.rn three ( 3 ) frve (5) days seven (7 ) case of suppll day s. .{0 d.l\ s hreakdown 30 50 20 I3.O SAFETY ANI) SECURITY

13.1 Fire All materral rn Same as lor Sarne as for Same as 1or Sanie as tirr Protection thc One Star but Three Star Three St.rr Tlrree Star e \tablr\llrnent llre detectors but wlth -10 .l( ) should bc of should bc snroke frre resrstant or rnstalled l0 dr-tectors and retardant sprrnklers matenal rnstalled -10 Adequate and appropflate frre frghtrng eouinnrent 886 Kenya Sttbsidiary Le gislation, 20 I 4 Sectiort Item One Star Ttlo Star Three Star Four Star Fn'e Star Remarks should be provrde<i and rvell marntalne d, 1n excellent condrtron at all tlmes, 1n accordance wlth local fire frghtrng and prevention b) - larl s, EFrrc alarms should be rnstalled, trAll staff should be fhmiliar rvrth al ailable frrc fighting equipment and their use. DFrre drill exerclses should be carrred out regularly; DEvcry estabhshmen t should have an rnhouse core fire frghtrng teami EStatutory ftre safety notices should be prommently drsplayed rn guest room and pubhc areas; trThe establishmen t must be rnsured agalnst frre hazards. 20

13.2 Electrical All electrical Same as for Same as for Same as for Same as for Safety lnstallatrons One Star One Star but Three Star Three Star should be well 10 wrth high 15 but wrth marntamed, in qualrty higher accordance materials, quality \1 lth fithngs and materials, apphcable workmanship fittrngs and electrrcal 15 workmanshi safety laws p 10 20

13.3 Securitv There should Same as for Same as for Same as for Same as for Kenya Subsidiary Legislation, 20I4 887 Set tion ltem One Star Tv'o Star Three Star Four Star Five Star Remarks be adequate One Star Same as for Three Star Three Star, security 10 One Star. but 15 but in arrangements with more addrtron including:- elaborate raprd there EFunctronal response should be a alarm arrangements functronal System 15 electronic EProfessronall surverllance y trarned and system in properly place. equipped 20 personnel, to escort guests to thelr rooms, rvhere necessary; Precautlon Notrces should be prominently drsplayed and legrble at ali times. 10

13.4 There should Same as for Same as for Same as for Power Emergency be One Star, but Two Star, but Two Star but should be Power appropnate power power should power avarlable for altemative should be be avarlable should be 24 hours. sources of avarlable for for at least I 8 avarlable for power in case at least 14 hours. at least 20 of failure of hours. with 40 hours. marn/usual supply to 50 supply. Power sensitive should be areas avarlable for at maintained least 12 hours, at all times, 20 30

13.5 Medical Properly Same as for Same as for Same as for Same as for Emergency equipped First One Star One Star but Three Star Four Star Ard Krts, 20 with a but wrth 40 which should Resident arrangement rnclude antr- Clinrcal for a Doctor snake Officer and a on call Yenom, serum well furnrshed 40 should be clinic. provided, with 30 some staff tralned rn first ard technrques and a resident nurse, wrth proper arrangements for rapid evacuatlon. 20 14.0 SUNDRY SERVICES

14.1 Luggage, There should Same as for Same as for Same as for Same as for Lost be a room for One Star, One Star. One Star. One Star. 888 Kenya Subsicliury Le I islation, 20 I I Sertutrt Itent One Star Ttlo Strrt 7'hree Star Frtur Star Frvc Star Renuu'k.s and Found storage of l0 l0 t0 l0 Room lug-eagc All lost and tound property should be appropr ratcly kept. l0

14.2 Shoe Should bc Same as tbr Sarne as for Sanre as for Sanrc as for Shine available One Star Onc Star Onc Star One Star l0 l0 l0 10 10

14.3 Room Should be Same as for Same as for Sanrc as for Same as for Servicc avarlable on One Star Onc Star but One Star but One Star but request t0 should be should be should be l0 al arlable al arlable tor avarlable tbr I 8 hours 20 hours for 2.1 hours. 20 30 40

14.4 Laundry Washrng and Same as lirr Sanre as for Sanre as tbr Same as for There should Service rronrng of One Star but Two Star Two Star Four Star be a Par stock guest clothes dry cleanrng 20 but wrth 30 of at least should be to be rvashrng, drr Three parrs of provrdcd, rvrth arranged, rf cleanrng, sheets for each proper sk)rage not rronrng and bed. lacrlrtres tor avarlablc pre s s rn,q Hotel 20 servlces, Linen and avarlable. guest clothes 30 10 I5.O HUMAN RESOURCES

15.1 Human There should Same as fbr Same as for Same as for Same as for Resource bea C)ne Star 20 Onc Star 20 One Star 20 One Star 20 Policy documcnted Human Resou rcc Managcmcnt Pohcy spectfyrng:- Terms and condrtrons of servlce, Schemes of \er\ lce, Employee rervard/incentr \e scheme(s); In- house and Erternal tralnlng progralrmes 20

15.2 General Same as fbr Sanre as tirr Thc hotel Same as for It rs Professional managernent One Star Onc Star but should be Four Star but recommended Qualifications of 20 should be supervrsed rn addrtron rhat all of the under the by a hrghly should have managers of Management estabhshment supcrvrsron of trarned and a Hunran accommodatio Staff should bc a P!-rson expenenced Resou rces n runder su rtably perso n, Developmen establishments professronally trarned and assrsted by t Manager. be quahfred experrenced rn several 50 members of Derson. hotcl Der'\ons wlth natronal Kertt'a Subsidrar-t' Legisluti"rr, 2014 889 S(( tton Itrnl Ortt' ,\Iat' I wo Sto' 'l'hrec,\tur Four SIur F rc SIur Rentarks cerhfred by managernent, relev ant and/or appropnate assrsted by professronal rn tcrnatro nal natronal One or ntore quahilcahon prrfessronal authofltles. persons wrth s in therr horIt e s 20 srnrrlar resp!-ctl\ e trarnlng frelds. Conhnuous Comprehensr trJlnlng, ve rnhouse rncludrng rn- tralnrng house progr.rmmes programlr)es should be should be rn place avarlable 40 30

15.3 Dcpendrng on Sanrc as for Sanre as for Samc as for Sarne as for It rs Departmental the slzc and Onc Star Onc Star Thret- Star Four Star recommcnded Heads organr zatronal 30 but each but rvrth duty 50 that all heads structurc of thc dcpartmcnt manager of cstabLshment. must be under al'arlable at departments there the supervisron all trmos. fronr Thrce should be at of a person or 50 Star and abor e lcast onc pcrsons ot be surtably appropnate nrcnrbers of quahfrc'cl and tralnrng natlonal crpencnced from a and/or pcrson to recognrzcd lntematronal Jssrst rn the rnstltutron and professronal day to day erperienced. bodres operatrons. For to malntaln estabhshments very good of 50 rooms servtce for arrd abovc, guests. at all c-ach tlntes departr)rent 40 shrruld bc supen rscd by an appropnatell quahficd pcrson -10

15.4 AII operahve Sanre as fbr Same as tbr Same as for Same as for Appropriate Professional staff should One Star but One Star One Star but One- Star on lob Qualifications possess the but the the but the trarning of ()peratir e professronal proportron of proportron of proportlon ()f proportron of pr()gran)mes StalT quahficatrons profcssronall professronally professronall prof'essionall should be and y certrfied certrfled \taff y certrfred y certrfied formulated appropnate staff should should be at staff should staff should and !-xpencnce to be at least least 707n be at least be 9OVc maintained malntaln 50l/( 45 rJ09,. 60 satrsfactory 35 50 scn rces tbr guests. at all tilres At least.l0% of the staff should posses ccrtrfred qu ahfrcatrons from rec o gn rzed 890 Kenya Subsidiary Leg islation, 20 I 4 Section ltem One Star Two Star Three Star Four Star Five Star Remarks lnsututlons 20

15.5 The Manager Same as for Same as for Same as for Same as for Languages should One Star One Star Three Star Four Star. have a 20 but the but the 40 working Manager, Manager, knowledge of Assistant Assistant other Manager and Manager and intemationally Guest Contact Guest recognized staff Contact staff languages, rn should have should be addition to working able to speak English/Frenc knowledge of at least one h and at least other of the Kiswahili one other of recognized 20 the widely lnternatronal recognized language international 40 languages 30

15.6 Health Staff should be Same as for Same as for Same as for Same as for medrcally One Star. One Star. One Star. One Star. examined 10 10 10 10 regularly, in hne with statutory health regulations. 10

15.7 Staff Drfferent Same as for Same as for Same as for Same as for Uniforms uniforms for One Star. One Star, but One Star, but One Star but each 20 should be of of very good of superior department good quality. good kept in good, quality. 40 qualrty. clean 30 50 condrtion. rn conformity with safety requirements, should be provided All staff should have name tags indrcatrng designation. 20

15.8 Personal All staff Same as for Same as for Same as for Same as for Grooming should be well One Star. One Star. One Star. One Star. groomed, 20 20 20 20 clean in body and attire, at all hmes. 20

15.9 Staff Adequate Same as for Same as for Same as for Same as for Accommodati accommodatio One Star One Star One Star One Star on n with proper 30 30 30 30 sanitary facilities should be provided to all staff. The Kenya Subsidiary Le g islation, 20 I 4 891 Sectnn ltem One Star Two Star Three Star Four Star Five Star Remarks facihties should be commensurate with the standards of the establishment. 30

15.10 Dining A Drnning Same as for Same as for Same as for Same as for Facilities Room of One Star. One Star One Star. One Star. adequate size 20 20 20 20 in relation to the number of staff, well ventrlated. lrt and functronally furnrshed. clean and well malntalned should be provided. 20

15.11 Adequate Same as for Same as for Same as for Same as for Recreational recreational One Star One Star One Star One Star Facilities facrlrties 10 10 10 10 should be provrded. l0 16.0 GENERAL

16.1 Smoking and Same as for Same as for Same as for Same as for 'Courtesy of nonsmoklng One Star One Star One Star One Star Choice' zones should 20 20 20 20 be idenhfied and clearly indrcated 20

16.2 Parking Adequate Same as for Same as for Same as for Same as for The number of Facilities parkrng space, One Star One Star One Star but Four Star parking spaces in relatlon to 15 15 in additron 20 should be in the number of the surface conformity rvr rooms and rn of the th close parkrng locaVnational proxrmity of space building code the hotel, should be Covered should be well paved, parking will be provrded. marked and an added Special secured advantage. parkrng and Suffrcrent access for the and marked drsabled/handi walkways -capped should should be be provided. designated. 15 20

16.3 General Should be Same as for Same as for Same as for Same as for Stores adequate One Star One Star. but Three Stars Three Stars provrdrng for 20 better 30 30 separatron of organized, different tvoes both in terms 892 Kenl'a Subsid iurt, Legislut'on, 20 I I Ser tuttt ltent OneSktr Tu'o SIur Three Stor hitur Stur Fn'e Star Renrut ks of of goods nrerchandrse/g \!-gregatloll. oods. rve-ll layout and l'entrlatcd and managemenl rr)arnurned -10 Proper shelvrng and c abtne ts shoultl be available 20

16.4 Service Functronal Functronal Should be Sanre as fbr Same as for Station/ l0 l0 fully equrppcd Three star Three star Geraqe 20 20 20

16.5 Dependrng on Same as firr Same as for Same as for Same as for Accommodati the One Star One Star One Star One Star on for loc a tro n. 20 20 20 20 Drir ers adequatc accomnrodatio n for drrvers should he l)rovldcd \ lth all necessary amenrtres and rn keeprng wlth the general standards of the estabhshment. The facrlrties should be commensurate $ lth thc standards of the estabhshrnent 20

16.6 Shopping There should Same as fbr Same as for Same as for Same as for Facilities be at Ieast a One Star One Star One- Star One Star small boutrque t0 l0 10 10 or gift shop, selhng hasic travel requirenrents and souvenrrs, l0

16.7 Some form of Same as for Same as for Same as for Same as for Entertainmen entertalnment One Star One Star but Three Star Three Star t should be l0 $ rth properl) l0 t0 and provided. organrzed and Recreation l0 scheduled entertarnment, and rccreatronal fac rlrties l0 16,8 Outdoor Some Same as fbr Same as for Same as for Same as for Areas landscaprng One Star Onc Star Three Star Four Star should be done 15 15 but with verv 20 Kenyu Subsitliart Lt,qislatfun, 20 1 4 893 SeLtton ltetn Otu'Stur Tyttt Stttr Thrac Stu F rntr ,\nrr Ftt'e Slru- Rennrkt and u,ell good marntalned. rn landscaprng conformrtl \\ lth rvrth krcal and aesthetrc envlronmcntal appeal- rcgulatrons 20 l5

16.9 Where Same as lbr Same as for Same as for Same as lor Snimming applcable. a One Star but Two Star but Three Star Four Star Pool swrmming the desrgn, should not be but wrth a 50 pool of facrlitre-s, of less than pool of not adequate srze antenttles. seventy frve be of less should be and querhty ( 75) square thnn ol)e provrded and of matcnals. nletrcs hundrcd u'r'11 structures. 40 (100) square marntarned to frxtures and meffes and ensure saf-etl equlpnlent. hrgh of swrmmers. should be standard of The pool of good. dcsrgn and should have as 20 frnrsh The nllnlnrum.- water Treatment temperature room and should be frltratlon plant rcgulated 'Beds and 50 mattresses ' Separate c hangrng rooms for men and u'omen should be provrded. 'CIear nrarkrngs to rndrcate dcpth at drffercnt pornt\ 'Suitably tramed and equipped attendants/Llfe Guartls 20

16.9 Where Same as for Same as for Same as for Same as lbr Swimming apphcable, a One Star but Trvo Star but Three Star Four Star Pool swimming the desrgn. should not be but with a 50 pool of facrhtres, of less than pool oI not adequate srze anrenltles, seventy fil e be of less should be and qualrty ( 75) square than one provrded and of materrals, metres. hundred rvell structu res. 40 (100) square malnlarned to fixtures and metres and ensure safety equrpment, hrgh of srvrmmers should be standard of The pool of good design and should have as 20 frnrsh The mrninrum:- water Treatment temperature room and should be frltratron olant resulated 894 Kenya Subsidiary Legislation, 2014 Sectton ltem One Star Two Star Three Star Four Star Fit'e Star Remarks ' Beds and 50 mattresses ' Separate changing rooms for men and women should be provrded. Clear markrngs to rndicate depth at different points 'Suitably trained and equipped attendants/Lrfe Guards 20

16.10 The Same as for Same as for Same as for Same as for Insurance establishment One Star One Star One Star One Star should be 30 30 30 30 covered by pubhc habrlrty rnsurance and other statutory tnsurance policres. 30

16.11 Health Optional, but Same as for Same as for Same as for Same as for Club where rt exists, One Star One Star but Three Star Three Star rt should be 15 with Steam 20 but rvrth a well equrpped bath. wrder range wlth a sultably whrrlpool and of luxunous trained massage facilitres rnstructor. parlour 30 l5 provrded 20 B. MOTELS Minimum Score for Motels (a) To qualify for One Star grading, a Motel must score t00 percent on Essential Items; and a minimum of 50 percent points out of a possible total of 2,150 points marked on the Criteria for attaining a One Star rating, as indicatedin the Schedule belorv. (b) To qualify for Two Star grading, a Motel must score 100 percent on Essential Items; and a minimum of 60 percent out of a possible total of 2,525 points marked on the Criteria for attaining a Two Star rating, as indicated in the Schedule below. (c) To qualify for Three Star grading, a Motel must score 100 percent on essential Items; a minimum of 30 percent points under each main section of the Schedule and a total minimum of 60 percent out of a possible total of 3, 165 points marked on the Criteria for attaining a Three Star rating, as indicated in the Schedule below. Kenya Subsidiary Legislatiott, 20 I 4 895 Sectiott ltern One Star Tv'o Star Three Stat Remarks

1.0 ATION

1.1 Location The estabhshment Same as for One Same as tbr Two should be located Star, but should Star along a highway, and be located for 20 lts access should be the convenlence surtable for a Motel of long distance 15 travellers 20 1,2 Site and Environment It should be in Same as for One Same as ftrr One Appropnate harmony with the Star Star, hut should authorltles ln natural and/or burlt-up 20 blend rn verl rielJ member states envrronment and rn wlth the natural should set conformity wrth the and/or burlt up aslde the sltes burldrng and environment suitable for development 30 Motel regulations burldrng/ apphcable to the development localrty. Envtronmenta 20 I Impact Assessment studies should be undefialien

1.3 Motel service station The estabhshment Same as for One Same as for Trvo Thrs rncludes should provrde basrc Star but the Star, but wrth provision for facrlrtres and range of hrgher qualrty of garage and assocrated servlces, facrlitres and facrhhes and fuel servrces- except where one servlces ser! lces exrsts wlthln a should be good 40 reasonable 30 drstance 20 2-O

2.1 Autonomy of Building There should be Same as for One Same as for Onc separate and Star Star independent access for 20 20 motel guests and for delivenes. 20 2,2 Design and In conformrty rvrth the Same as for One Same as for Tu o Architectural Features Burldrng Code and Star but u'rth Star but other exlstlng burldrng some clalm to archrtectural regulations. modest ln beauty and features and style and beauty, and style general stlucturally sound. 30 constructlon of the Should be rn harmony burldrng rnd rts wrth the physlcal fintsh shoultl he o[ natural and cultural hrgh quahty envllonment, and 40 access to the rooms should rdeally be through motorable access ways. 20

2.3 Capacity The motel should have Same as for One Same as for One at least ten (10) Star. Star. lettable l0 10 accommodation units. t0

2.4 Corridors, Should allow easy Same as for One Same as for One Steircrses, Hellwuys end passagc and bc well lit. Star but with Star but with better Welkweys W'here aoBlicable. srde good finish and finish and hreher 896 Kenta Subsidiart' Lc,qi.shtirtrr , 20 I I Sct ltrm llent One Star Ttxt Stur Three Star Renarks rarhngs should be hrgh quahty quahtl provrded, nratenals uscd natenals used, $ lth a gentle slope for 30 starrcases. 20 Should be rvell marntarned and protected from the weather. I5

2.5 Site Signage and Proper and clear signs Samr- as fbr One Same as for One Notices and notices should be Star Star provided l0 10 drrectrng the traveler k) drfferent servrces. t0

3.0 FRONT OFFICE

3.1 Reception Area An approprlate areJ Sanre as One Same as for One surtably desrgned lbr Star Star but a separate recel\'1n,q of guests 20 conclerge sen tce should be avarlable area should be 20 pror ided 30

3.2 Infirrmation Appropnate and Same as One Same as for Two Serviccs relevant guest Star hut the Star. mformatron should be presentatron of 20 available, thc mcluding:- rnfbrmatron and ETourism servlces quahty of providersl matenals used EEmergency and frre should be done exit procedures etc prof'cssronally should be provrded 20 ELlterature coverrng servrces, lntemal telephone drrectory and menus should be provrded ESpecral notrce regardrng the hotel hen should be drsplayed. EAll rnformatron should be rn English/French, Kiswahrh, and at least one other rnternatronally recognlzable language. 15

3.3 Hours of Service There should be a 24 Same as for One Same as for One hours'servrce Star Star 20 20 20

3.4 Paging Systems A stmple functronal Same as for One Same as for One pa_qtng s1'stem should Star Star be avarlable l0 l0 l0

3.5 Safe Deposit Should be avarlable, rn Same as for One Indrvrdual safe Serrice the proportron of at Star deposrt box should least one box for 30 be provided rn the every five rooms. guest rooms 30 40 Kcnt'cr S ub srdiarl' Le g isla tiort, 20 I 4 897 Setttort Itunt Ortt Stat Tx'o Star Thrt'e Star Remurks

3.6 Foreign Exchange Forcrgn exchange Sanrc as fbr C)ne Same as lor Onc Services servrce should be Star Star pror rdcd l0 l0 10

3.7 Languages Front ottlcc staff Samc as for C)ne Same as for One should be able Star Star but the head of to comnrunlcate l0 department and Enghsh/Frcnch sonie staff should ancl Krs* ahrlr be able to 10 conrmunlcate tn onc other rntcrnatronalll' recoguTed languagc 20 3,8 Communication Should be avarlable Same as for C)ne Same as for One Services an(l lnr lude dt ledst Star Star but should telcphone and p0stal 20 nclud,e internet servtces servtces. 20 30 4.0 LOBBY/LOUN(;E/PUBLI C AREA(S)

4.1 Lohby/Lounge/ Should be avatlable. Same as for One Sanre as for Two Puhlic Areas moclest rn desrgn, Star. but wlth Star but exclusrvely functronal and rn better design desrgned for and hnc wrth apphcable 20 used by guests Burldrng Code 30 10

4.2 Size of Should be Sanrc as for One Same as for One Lobby/Lounge pr()portlonate to Star Star thc capacity of the l0 10 estabhshmcnt. 10

4.3 Amenities and The srze and range of Same as for One Same as Two Star Accessories anlcntttes Star but of but wlth greater and accessones should better range and range and hrgher be qualrty quality propor-tlonate to the 40 s0 srze of the motel and the needs of Custon)ers, rncludrng the drsabled 30

4.4 D6cor Should be srmple, Same as for One Same as for Two blendrng \\'lth the Star. but should Star. but of hrgher natural. socral and bear a dlstrnct quahty. and cultural enl rronrnent theme and/or dlstlnctlvely flcher of good qualrtl. concept d6cor. funchonal and rvell 40 50 marntarned 30

4.5 Regulation of Adequrte nanlral Same as for One Same as for One Temperature \ entllatlon. Star Star and/or sufflcrent 40 40 mechanrcal arr condrtonrng should be providcd. so as to malntaln a temperature range fbr the comfort of the guests. 40 898 Ken 1'a S ub si d iart Le g islation, 20 I 4 SL'cttofi ltenl One Star Two Star Three Star Remarks

4.6 Floors, Walls and Should be of good Same as for One Same as for Two Ceilings quality, clean and u'ell Star but all Star, but of hrgher maintained materials and quality matenals 20 finrsh should be and frnrsh. of better qualrty. 40 30

4.7 Lighting Should be adequate Same as for One Same as for Trvo natural and/or artrficial Star but wlth Star but lightrng l0 better qualit) and frttrngs should light fittrngs. be 20 tasteful to provide a pleasant ambrance 30

4.8 Telephone Dependrng on Same as fbr One Same as for One Facilities telecommunlcatlon Star Star services coverage, l0 t0 pubLc telephone services should be al arlable. 10 .1.9 Information Relevant rntbrmatron Same as tbr One Same as for One should be available for Star Star guest\ 20 20 20 .1.10 Refreshments Should be ararlable Same as f or One Same as for One and easrly accessrble Star Star. for 2.1 hours a day 20 20 20

4.11 Minimum Size Should be as per the Same as for One Same as for One Of Puhlic Rooms Burldrng Code but rn Star Star but mrnrmum any case not less 30 srze should not be than an aggregatc of |4 less than an sq. m. per guest bed. aggregate of I sq 30 m per guest bed 40

5.0 RESTATTRANTS

5.1 Features and At least one food Same as for One Same as for Two Facilities ser\ rcr- outlet, well Star but should Star, but rvith furnrshed, vcnhlated, be of better a sectron providing llt and marntarned qualrty proper and l5 20 adequate full ser\'1ce seatrng facrlrtres. 30

5.2 Furniture. Should be functronal. Same as for One Same as for Two Equipment and comfortable and Star but should Star but all should Accessories ilppropflate, be of better be of hrgher t.rkrng lnto account the qualrty quality nceds of 50 60 chrldrr-n and disabled/ handrcapped persons Ll0

5.3 Interior D6cor Should be modest with Same as for One Same as for One harmony Star Star but of colours. 20 aesthetrcally more 20 pleasant and of superror qualtty materrals- 30

5.4 Floors, Walls and Should be structurally Same as One Same as for Two Ceilings sound. Star, but should Star but wrth high and rvcll malntalned to be of sood o ualltv Kenya S ubsidiary Le gislation, 20 I 4 899 Section Itent One Star Ttvo Star Three Stor Rennrks support hrgh standards quahty desrgn.u orkmanshr of cleanliness and matenals. p and ftnrsh. hygrene 20 30 r5

5.5. Menu Pnced menu and Same as for One Same as for Two beverage hst, wlth a Star but wlth Star but wrth hrgher selection of local and better quality quality cursrne and intematronal drshes. presentatlon and more should be wrder chorce. comprehensrve appropnately 20 beverage and rvine drsplayed hst 10 30

5.6 Lighting Should be adequate, Same as for One Same as for Trvo natural and/or Star but hght Star but Lghtrng artrficral. rvrth level of fittrngs should and fittrngs should artrficral rllumrnatron be of better be controllable. quahty. tasteful to provide a 20 30 pleasant ambiance. 40

5.7 Service Stations Should be well Same as for One Same as fbr One appornted and Star Star. proportlonal to seatlng 20 20 capaclty 20 5,8 Regulation of Adequate natural Same as for One Same as for One Temperature and/or mechanrcal Star. Star. ventllahon should be 20 20 provrded 20

6.0 BAR(S 6. 1 General Features and At least One bar Same as for One Same as for Two Facilities should be convenlently Star but with Star but \\'lth better located near the drnrng better quality ambiance Facrlrtres room and /or lounge, materrals. to prepare non- or may be part of the ,< stocked restaurant refreshments 20 should be provrded. 30

6.2. Floors, Walls, Woodrvork and frttrngs Same as for One Same as for Trvo Ceilings and Decor should Star but rvith Star but u rth verl' be modestly decorated, more attlactive hrgh quahty of fine decoratron, filishes. finrsh. functronal and tasteful finrshes 30 u,ell marntarned and desrgns 10 20

6.3 Lighting Should be adequate, Same as for One Same as fbr Two natural and/or Star but light Star but Irghting artrfrcral. rvrth lerel of fittrngs should and fittrngs should artrficral rllumrnatron be of better be controllable. quaLty. tasteful to provide a 10 20 pleasant ambiance. 30

6.4 Regulation of Where apphcable, Same as for One Same as tbr One Temperature adequate natural Star Star but wrth ventilatlon, and/or 20 quality fixtures and sufficrent mechanrcal fithngs ventrlatron should be 25 provided 20

6.5 Furniture and Should be adequate. Same as for One Same as for Trr'o Equipment modest. comfortable Star but should Star but should be and of sood qualitv. be of hrsh of hieher quahtv. 900 Kenya Sub si diart Lc g i s la ti o n, 20 I 4 Sectiott ltent )ne Star Tytt Star Tltree Star Rcnurk; An rce-nrakrng qua lr ty otlelng greater machrnc of 30 !-omfi)rt adequate capaclt) and 40 a double borvl srnl, \\,rth bottle brush. hot and cold runnrng water are essentr.ll 20

6.6 Beverage Cooling Adequrtr' retrlgeratlon Same as for One Same as for One Systems /coolrng Stlr Star but \\ rth should be avarlable 20 extensrvc antl and storage of rvrnes varred crxrlrng should bc done systenrs to nrcet professionally. dernand ol'varrous 20 storage .rnd coohnq requlrerr)ents -10

6.7 Glassware Stocks should be Same as for One Same as lirr Tu,o adequate and Star but should Star but should be appropnate for servrce bc o1 hrgh of hrghcr qualrty of qualrty and dcsrgn drffere-nt dnnks 20 30 l0

6.8 Selection of Adequate varretl of Samc as for One Samc as tirr T*o Drinks and Snacks local untl Star but s'rth Star but \\'rth a lnteflratronal \\'l(le !.tnety rvider selectron of beveragcs, rvrnes and chorce beverage. and snacks should be 211 wtnes antl snacks. avarlablc 30 10 7.0 KITCHEN

7.1 Size Area rncludrng food Same as for One Samc as tor One stores and pantry Star Stal should hc ln proportlon 40 40 to thc caPacrty of the estabhshnrent. but should not be less than half sq nr per guest bed 10

7.2. Relation to Should be Srnrr- as for One Sanrc .rs fbr One Restaurant convenrcntly located Star Star, but w tth in relatk)n t() the l0 addcd pnrvrsron for restaurant/dining area. enharrccrncnt of to facrhtJte servlce sen'rcc cllrcrr-ncy effrc rcnct 20 10

7.3. Flow of Food There should be Same as C)nt- Sanrc .rs One Star Service provrsron for safe Strr 30 convevancc of food 30 betwecn thc preparatlon arca and the rcslrurant/dlnlng area 30

7.4 Organization There should be Sanrc ar One Samc' as lirr One of the Kitchen drftercnt arrd Star Star but hrghly appropilate rvork-tops 40 organrzed and for cleaning, departnrcntahzed DreDarati()n of nleats. 50 Kent'u Subsidian' Legislation, 20 l1 90I Secfion ltertt One Stut Tvtt Stut I'hrct Sto RerttarA.s vcgctables, fish. poultry and pastrles. Work should be carried out rn separate arcas. 40

7.5 Equipment of Kitchen Work tops should be Same as for Onc Sanrc as for One none rusty Star. Star. but each lnlper\ rous matenals. 30 scctron should be and should rnclude an provrded u rth adequate number of approprlate tools srnks. * rth hot arrd 40 cold runnrng *'ater Baslc uten\rls, tools and cookrng equrpment should be provrdcd. All should of good qualr(y and be kept rn good and clean condltlon, -10

7.6. Hand Wash Adequatc and separate Same as for Onc Sanre as fbr One Basins hand *ash basrns. rvrth Star Star at lcast one located at 20 20 thc cntrance. all hy _qrcnrcally controlled. u,rth hot and cold runnrng watcr. and soap drspensers should be provrded. Hygrenrc nrcans of hand dryrng should be provided. 20

7.7. Ventilation Adequate and effrcrent Same as for f)ne Same as for One natur al Star Star and/or nrcchanrcal 40 40 ventrlatron/fume and hot arr extractlon should be provrded 40

7.8 Waste Collection There should be Same as Onc Sanrc as One Star and Storage suttlcrent number of Star l0 separatr- waste blns 30 preferably for glass, organrc and non- organrc matenal wrth trght flttrng covers, protectcd from u eather and anrnr.rls EEAII brns should be lrncd u'rth approprlate \\'aste bags Wastr- lnust be collected from the krtchc-n, on a regular basrs 30

7.9. Drainage All drarns rn and Same as for One Same as for One around the krtchen Star Star should be covered and 30 30 902 Kenl'a Sttb sidiary Legislation, 20 I 4 Sectton ltent One Star Tv'o Star Three Star Rennrks connected to the dratnage system of the building In areas uhere there is no se$'age slstem, rt should be connected to the soakage pit vra grease trap, All to be marntarned rn good rvorkrng condrhon, at all trmes 30

7.10 Floors, Walls and Should be of Same as for One Same as for Two Ceilings lmpervrous Star but wrth Star but rvrth hrgher materrals- non- high quality qualrty matenals corrosrve and non-slip, materials and and finlsh conducrve to easy finrsh. 40 cleaning A11 should be 30 of good workmanship and frnrsh Excellentlevels of hygrene should be observed. Floors should have a sht slope towards the drarnage polnt and the Juuctlon betrveen all vertrcal and honzontal surfaces should be coved 20 7.1l Food Storage Should be adequate, Same as for One Same as for One provrdrng for Star Star but should separatron of 30 have separate perrshables and compartments for non-penshables, u'ell vanous food stuffs \, entllated 40 and marntarned rn hygrenrc condition. Burlt rn facilities for refngerahon, shelvrng, pallets and cabinets should be available. 30 I

7.12 Lighting Should be adequate, Same as for One Same as for Two , natural and/or Star but hght Star but hghting artrficral, with level of fittrngs should fitt.ings should be artrfrcral illumination be of better tasteful to provide a controllable quality pleasant l0 15 ambrance 20 I I3.O GUEST ROON{S S.1 Nlinimum Size Mrnrmum srze of Minimum size Mtnrmum srze to bedrooms should be 12 to be 12 sq.m. be 15 sq.m sq m. 20 30 20 E.2. Regulation of Adequate natural Same as for One Same as for One Temperature ventrlatron. and/or Star Star suffrcrent mechanical 40 40 i I arr condrfionrng should i be provrded, so as to I Kenya Subsidiary Legislation, 2014 903 Sectton Item One Star Two Star Three Star Remarks matntatn a temperature range for the comfort of the guests. 40

8.3 Fittings, Furniture, and Every room should be Same as for One Same as for Trvo Equipment fitted wlth a clean and Star but of hrgh Star but of higher comfortable bed of not quahty. 40 quality and should less than 190 cms x 90 include a Computer cms data Mattress should not be point/hotspots 50 less than 15 cms thick rvith two matchrng prllows, Foam rubber or cotton mateflal of hrgh quality is recommended EA rvardrobe rn each room rvith at least six hangers, two charrs, one table, bedsrde mat/rug should be provrded. EWaste paper baskets. luggage and shoe rack should be provrded. trAll lamps should be shaded trTV and telephone should be avarlable. 30

8.4 Furnishings and Soft furnishing and Same as for One Same as for Trvo Linen curtalns should be at Star but should Star but of hrgher least of the ratlo of a be of hrgh qualrty. window to curtain of quality. 50 l'.2 h wtth length of 5 40 cm above the floor trShould be well desrgned, rn harmonrzed colour scheme. EBeddrngs should be of good cotton or hnen fabnc Every bed should have appropriate size of bed sheets, which can be ucked rn All beds should have under- blankets, Two bed sheets and top blanket or duvet $'lth appropflate pillows. EMosquito net coverlng the enhre bed and long enough to i reach the floor EAppropriate curtains I and upholstery should I be of good quahty, ) finish and well I \ 904 Kenya Subsid iu rt Le gislotion, 20 I 4 Settton ltent One Star Tl'o Stur Three Star Remu-Ls maintarned 30

8.5 Change of Linen Should be changed Same as for One Sanrc as for One There should after every t$ o nrght\ Star Star bc a Par Stock of usc or wrth ever) 20 20 of at least new gucst three parrs of 20 sheets for each bed E.6 D6cor Should be modest rr Same as for One Samc as for Trvo quahty. conformrng k) Star but of Star the socral and supeflor quallty. 40 cultural envrronment 40 rvrth harmonv of colours and rl'ell malntalned. 30

8.7 Floors, Walls Shoultl be of good Same as fbr One Same as lbr Two and Ceilings frnrsh and well Star but u'rth Star but rvrth higher marntJlned Carpets hrgh qualrty quallt)'mateilal rvherc- apphcable, materral used used should be 20 30 prolcssronally fitted, wrth a good under lay and shoultl be clean al all the trmes. Doors and wrndows shoultl be of quality matenal 15 E.8 Lighting There should be Same as for One Same as for One adequate natural Star but wrth Star hut $'rth hghtrng where wrndow better qualrty addrtronal lrght area should not be of matenals and fixtures over less than fixtures the dressrng table 209o of tloor area One 20 mrrror Portable or hght frrture for each other hght frxtures bed. rn addrhon surtable for to thc gcneral reading. writrng, illumrnatron. etc should be Bedsrde srvitch and provrdcd emergency hghtrng 30 should he prol'rded. 10 E.9 Sound Proofing Well sound proofed Same for Onc Same as fbr One rooms. fbr the comfort Star Star and prrl'.rc; of guests -30 -i0 30

8.10 Information in Llterature coveflng Same as One Same as for One Bedrooms services. rnternal Star but thc Srar 20 telephone directory presentahon of and Tarrffs. menus. the emergency and rnformatron and frre exrt procedures, qualrty of etc . should materrals used be provrded. should be done ESpccral notice professronally regard rng hotel 20 hen and lrabrltres should be rvell drsplayed. I EEAII rnformatron should be pror rded rn I Krsrvahr lr. I I I I Kenya Subsitt iart Legislution, 20 I 4 905 Sttltott Itettt One Stat ftt'o Star Tht ee Star Renrurks English/French and at least one other rntern atlonally rccognrzable language l-s

8.11 Bedroom A bell, lrght srgnal or Same as for One Same as for One Communication telephone should be Stzrr Star but rn addihon. Systems provrdr-d rn cvery l0 the follorvrng room tbr lntemal sliould communicatron be provrded - l0 EEIntemal tclephone whrch can be connected to cxternal network. through the hotel swrtchhoard- or drrect dral EECornputer data pornts 20 ti.12 Room Should be numbered. Same as tbr C)ne Same as for Two Designation lettered or otherwrse Star but rn gootl Star but of bctter desrgnated rvrth clear qualrty tlttings. quahty frthngs. slgnage 15 20 l0

8.13 Room Security The marn door and Same as fbr One Same as for One rvrndows should be of Star. but with Stiu, but wrth good quahty $eather hrgh qualrty hrgher qualrty resrstant matenal and fittrngs flttlngs frtted * rth secure 20 -10 locks/lockrng sy stem. prol rdrng maxlnlum pnvacy and secunty should bc- rnstalled. l5

8.14 Supplies in Approved and sealed Same as for One Same as for Two Bedrooms bottled drrnkrng water Star but all Star In addrtlon, should be itenrs should be hot water bottle. supphcd darll. Bcdsrdc of good qualrty. extra prllo* s, mg for 30 duvet/ blanket. each guest, "Do Not tea/cottee tray, Drsturb" slgn, assortcd tissue statronery, waste brn, paper.rnd Shoe appropnate rnsect bags. shoe shrnrng repellcnt, pads, sewrng krts laundry bags. air- and bedroonr freshenrng supplres shppers, should bc and rvater glasses provrded shoultl be provrded. 40 20

9.0 GUEST BATHROOM

9.1 Bathroom(s) Should be ensulte to Same as fbr One Same as for One e.rch guest room Star Star -30 30 30

9.2 Size Bathroom/WC of not Same as for One Same as for One lcss than 3ll2 sq. m Star Star, but should be l0 10 of not less than -5 sqm 20

9.3 Fittings, Equipment Shoulcl be modest. Same as for One Same as for Two More grab And Amenities tunctronal and rnclude Star but wrth Star but should rarls and \ 906 Kenya Subsidiary Legislation, 2014 Sectton ltem One Star Two Star Three Star Remarks a shorver with a mixer high quality include an efficrent facihtres for and splash guard materials. mechanrcal arr drsabled/ hanging naturally into fittings, extractron system handrcapped the shower tray, rvorkmanshrp and a larger mrrror, and senror WC, torlet paper and finish with surtable crtlzens holder. hand wash 30 lighting for bath should be basin uith hot and cold room use. Burlt-rn provrded. water, a reasonably bath tubs should be srzed mrrror. torvel at least 160 cm rail, clothes hook or Iong hanger, grab rail and 40 non-shp shower tray. 20

9.4 Floors, Walls and Good impervrous non- Same as for One Same as for One Ceilings shp materrals should Star, but wrth Star, but with be used. The hrgh qualrty hrgher quality materrals used to cover material. material. the walls 30 should be at least up to 20 a herght of 2.5 meters from the floor. 20

9.5 Towels and Should be adequate, of Same as for One Same as for Tu'o Bathrobes good quality matenal Star but of Star but of higher rn good brgger srze and qualrty and should condrtron. and changed better quality include a wide darly. including a face variety rn size, Bath mat of modest towel. rncludrng a material should be 15 bathrobe. provided 20 l0

9.6 Lighting and Should provrde Same as for One Same as for Two Ventilation adequate rllumrnatron Star but wrth Star but of better surtable for drfferent improved quality bathroom uses There materials, 40 should be effective fittrngs, natural and artrficial workmanship ventrlatron and finish 20 30

9.7 Shaver Outlets Shaver outlets should Same as for One Same as for Tivo and Sockets be provrded rn every Star but should Star, but should be bathroom, indrcating be of good of supeflor qualrty. the voltage supply qualrty. 20 Appropriate sockets 15 should be provrded 10 9.E Supplies in the The following should Same as for Onc Same as for One Bathroom be supplied in each Star Star but wrth bathroom: Sanrtary 10 addrtron of sanrtary brn, soap and toilet bags, paper fissues paper, a water glass and cotton pads, per guest and toiletry 20 tray or basket provrded 10

9.9 Sanitization Bins. WC. hand s,ash Same as for One Same as for One basrns, bath tubs and Star. Star. shower trays 20 20 should be sanltlzed with approprrate detergents and chemrcals darlv. Kenya Subsidiary Legislation, 20I4 901 Sectton ltem One Star Tv'o Star Three Star Remark.s 20 1O.O HYGEINE AND SANITATION l0,l Guest Cloakrooms Good rmpervrous non- Same as for One Same as for Trvo slip material should be Star but with Star but with hrgher used for hrgh qualrty qualrty materrals. floors and walls. The matenals, fittrngs and frnrsh. mateflals used to cover fittings and 30 the u'all should be up finrsh 20 to a herght of not less than lh metres from the floor ElCloakrooms should be conveniently located to publc areas, properly ventilated and liti ElGender prrvacy should be assured and clearly rndicated. EAll doors should be fitted with appropnate locks. EAll torlets should be clean and functronal: EIThe followrng should be provided and marntained - - Soap drspenser wrth soap, - Drsposable trssue, and/or electrrc hand dner - A hand wash basrn - Runnrng hot and cold water. - Toilet paper - Sanrtary brn wrth hner and hd. - Mother and chrld facrlrtres - Coat hangers/hooks EFacrlitres for the Disabled/handrcapped. Elndrvidual unnals with running water and drarnage should be avarlable. ETorlets should follow the townshlp burldrngs code ElThe entrance to the cloakrooms from adjacent rooms should have arr locks 15

10.2 Staff Changing/ Should be sufficrent rn Same as for One Same as for Two Wash Rooms relation to the number Star but with Star but with higher of staff, rn hne wrth high qualrty quahty materrals, the Burldrns Code and materlals, fittrngs and finish 908 Kenya S ttb si cliurv Le g i s I u t ion, 20 I I Set'tron ltenr Onc Star Trvo Star Thret Slar Remarks health regu latrons. fittrngs 30 Should be clean and and frnrsh well marntarned at all 20 trmes trShould he pror rded rvtth sufficrent torlets. showers and rndrvrdual lockers EGender scparatron and privacy should be observed, EFacrhtres tor the Drsabled/Hiind rcapped should be provtded. Amenitres should be rn keeprng wrth the standards oI the establishment l5

10.3 Refuse Disposal Should meet the local Same as fbr One Same as for C)ne health standards and Star Star but wrth cnvironmentaI 20 evrdence Ibr protection regulatrons professronal 20 Handhng -t0

10.4 Sewerage Drarnage must be Same as fbr One Same as for One connected t() the Star Star sewage drsposal of the 30 30 krwn, where apphcable. Where there rs no scwage system rt should be connected k) septic tank of an approved srze and soakage plt or any other approved scwage disposal system. rn Ilne with the Burldrng Code and health as wcll as environmental protectlon regulatrons 30

10.5 Vermin Proofing The premrses should Same as ior One Same as for One be fumrgated regularly Star Star ln 20 20 accordance wrth health regulahons and properly protected agarnst othcr vermtn 20

10.6 Water supply There should be Same as tbr One Same as for One consrstent supply of Star Star saf'e water conforming 20 20 to local and WHO standards Water from pnvate sources should be regularly trcated and approprrately certified bv comDetcnt National Kenya Subsidiary Legishtion, 20I4 90e Set'tton ltent One Star Ttttt Stat Tltree Star Rcmarks Authonty 20 10.7 \{ater Storage There should be The storage The storage enough storage capacrty should capacrt)' should be capaclty to last at least bc for at least fbr at least frve one da\', three da1's, dal's rn case of supply 30 40 breakdou'n 20 I1.O SAFETY AND SECURITY l1.l Fire Protection All materral rn the Same as for One Same as fbr Three estabhshment should Star but frre Star hut wrth he of frre resrstant or detectors should smoke detectors retardJnt materral be rnstalled and Adequate and 30 sprrnklers rnstalled. appropriate fire 40 frghhng equrpment shoultl be provrded and well marntarned, in excellent condrtion at all trmes, rn accordance urth local frre frghting and prevention by-laws EFire alanns should be rnstalled. DAll staff should be famrlrar rvrth available frre frghting equlpment and therr use; trFrre drill exercrses should be carned out regularly, EEvery estabhshment should have an rn- house core frre hghrrng team; EStatutory frre safety notlces should be promrnently displayed rn guest room and pubhc areas, EThe hotel must be rnsured agarnst fire hazards. 20

11.2 Electrical Safety AII electncal Same as for One Same as for Tu'o rnstallatrons should Star but rvrth Star but with hrgher be well marntarned, rn hrgh quahty quahty matenals, accordance wrth matenals, frttlngs and applcable electrrcal fittrngs rvorkmanshrp safety laws. and 20 l0 workmanshrp 15

11.3 Securitv Adequate Same as for One Same as for One arrangements, Star Star but connected rncludrng a functronal 15 to extemal rapid alarm svstem. as well response system as properlv tralned and 20 910 Kenya S ub sidi ary Le g i slation, 20 I 4 Sectnn ltem One Star Tt+,o Star Three Star Remarks equipped personnel should be rn place. 15

11.4 Emergency Power There should be Same as for One Same as for One appropnate altematrve Star Star sources of power in 30 30 case of failure of the marn supply 30

11.5 First Aid Adequate Krts should Same as for One Same as for One be provrded. rvith Star but $'1th a Star but \\'ith a some of the staff on Chnrcal Offrcer Doctor on call. duty trarned ln its on cal I 30 apphcatron techniques 20 15

12.0 SUNDRY I2.l Luggage, Lost There should be a Same as for One Same as for One and Found Room room for storage ot Star Star luggage. All lost and l0 10 found property' should be appropnately kept l0

12.2 Shoe Shine Servrces should be Same as for One Same as for One available. Star Stil 10 l0 l0

12.3 Room Service Room servrce Same as for One Same as for One available on Star but should Star but should be request be avarlable for avarlable for 2-i l0 I 8 hours hours t5 20

12.4 Laundry and Washrng and rronrng Same as for One Same as for One There should Dry Cleaning Services servtces prov rded, rvrth Star Star but dry be a Par stock proper storage l0 cleanrng should be of at least facrlrtres for Hotel ananged if not Three parrs of Lrnen .rnd guest available. sheets for clothes 20 each bed. l0 I3.O HUMAN RESOURCE l3.l Human Resource There should be a Same as for One Same as for One Policy documented Star Star Human Resource 25 ,< Management Policy specrfyrng:- Terms and condrtlons of service; Schemes of servrce. Employee rerl'ardhncentrve scheme(s); In house and External tralnrng programmes 25

13.2 Management General management Same as for One Same as for One It rs of the establishment Star Star but should be recommended should be under a 35 under the that all heads qualified person, supervision of a of certrfied by person suitably departments appropnate natlonal trarned and from authorities. experrenced rn Three Star 35 hotel and above be Kertya Subsidktry L<'et"ldt on,20 I1 911 Seclron llent Orrc Stur 'l\ttt Slat ThrL't Stur Renrurks managenrent, menrbers of assrstcd by one or natronal more persons \\'rth and/or \rnrlar tralnln,q lnternatronal Contrnrrous prof'essronal trarnrnq. rncludrng bodres tn-hottsc prouramnrcs shonld Lre avarlable -t5

13.3 Departmental Dependrng on the srze Sarne as tirr One Same as for One II Heads and Star Star hut each rccommended organrzatronal -10 drpartnrcnt nrust be that all heads structurc of the undc'r thc of establlshment. thelc supert rsron of a pcr departnlen ts should hc at lcr\t on!- rort or petsons of from surtably quahl'reci and rl)propnJtc Three Star e rperreneetl pcr\on to tr.rrnrng fionr a and abor e be il\\l\t lu the da1 t0 da1 rccogn rzcd members of opetitttols For lnstrtutron and natl0nal establtshrnents of 50 erperrenced. to andr'or roonr: lntl abolc- an nlJrnLun verl good ln ternatlonal approprr.rtelv qualrfred serl'rce for gucsts. pr ofess ronal pr'rson:hould at all trmes bod res superl rse c-.rch 40 depafimcnt 30

13.4 Professional All opt-rattvr- st.rfT Sarne as for One Sarne as ftrr One Appropnate Qualifications of should possess Star but the Star hut the on-1ob Operative Staff protcsrrona I proportron of proportron of trarnrng qurlrfrcatrons and pro fcss lonal ly professronally prr)grammes .rpprol)nlltc ccrtr frcd staff certrfred staff should be !-xp!-ncncc t() nlnntarn should bc at should be at least formulated satrsfactory scrvrccs Icast lO('/', and for gucsts, at all trrne-s 50',i 45 malntalned -15 At lcast -107 of thr. stalf shou ld possess certrl red qual r frcatrons fiom recognrzed institutrons 20

13.5 Languages Pcrsons wrth Same as lirr ()ne Samc as lirr C)nc appropnatc Star Star hut thc trarnrng and/or 20 Managcr, A\slstant cxpcncnce to Manager maintarn good scrviccs and Gucst Contact for guests. at all trmcs staff should havc should stafT the hOtel workrng knorvledge of at least C)ne of The Manager should the ivrdely have a working recognrzed knowledge of othcr lntcrnatlor) Jl rntcrnatronally languages rn rccogn rzcd addltlon to languages, rn addrtron Enghsh/Frcnch and to Enghsh/French and K rsrvah rl r Krsrvahrlr -10 20

13.6 Health Statf should be Sanre- .rs tirr One Sarnc- as fbr One medrcally examrncd Star Star 912 Kenla Subsidiary Legislation, 20I4 Sectton Itent One Star Trt'o Star Three Star Remarks regularly, in hne wrth 10 10 statutory health regulahons. 10

13.7 StaffUniforms Drfferent unrforms for Same as for One Same as for One each department kept Star Star rn good. clean 20 20 condition, in conformity rvrth safety requirements, and should be prolrded. Al1 staff should have name tags rndrcatrng desrgnatron. 20

13.8 Personal Grooming All statT should be Same as for One Same as for One x'e1l groomed, Star, Star. clean rn body and 10 10 atthe, at all trmes, 10

13.9 Dining and A Dinning Room of Same as for One Same as for One Recreational Facilities for adequate size in Star, Star. Staff relatron to the number 20 20 of staff,, lvell ventrlated, ht and functionally fumished. rncludrng basic recreahonal facilitres: clean and well marntained should be provided. 20 14.0 GENERAL

14.1 Audiovisual Soft background or Same as for One Same as for One prped musrc should be Star. Star but rvith a available 10 multi channel TV l0 20 14..2 'Courtesy of 'Smokrng and 'Non- Same as for One Same as for One Choice' Smokrng' zones Star Star should be identified 20 20 and clearly rndrcated 20

14.3 General Stores Should be adequate Same as for One Same as for One providrng for Star Star, but better separation of differenl 20 organized, both in types of terms of goods merchandise/goods, segregation, layout rvell ventilated and and management malntalned. 30 Proper shelvrng and cabinets should be available 20 [4.4 Lifts/Elevators Guest Lfts should be Same as for One Same as for One provrded for buildings Star. Star but with of four or more 30 servrce hft/passage storeys, rncluding provided for all ground floor, as per the floors Burldrns Code. 40 Kenya Subsidiary Le gislation, 20 I 4 913 Section Itent One Star Tr+,o Star Three Star Remarks 30

14.5 Parking Facilities Adequate and secure Same as for One Same as for Two parking facility should Star but parkrng Star but wrth an be provided for guests. space should be Attendant Disabled persons clearly marked 20 should be catered for and well lrt, The number of parking 15 spaces should be proportronal to the slze of the motel and rn conformlty wrth local/nahonal burldrng code Covered parking will be an added advantage 10

14.6 Shopping Facilities A bouhque/shop Same as for One Same as for One stocklng items Star Star convenrent for 10 10 travelers should be avarlable. 10

14.7 Entertainment Some form of Same as for One Same as for One And Recreation entertarnment should Star. Star. be provided. l0 10 10

14.8 Outdoor Areas Some landscaprng Same as for One Same as for Trvo should be done and Star. but u rth Star but wrth s'ell marntarned, adequate some degree of 20 landscaprng. creatlvlty 25 30

14.9 Swimming Pool Where applicable, and Same as for One Same as for Two dependrng on the srze Star but the Star but matenals. of the desrgn, structures. frxtures estabhshment. a facrlrtres, and equipment, swrmmrng pool amenities, and should be of hrgh of adequate size should quality of quality. 25 be provided and well materlais, malntarned to ensure structures. safetl' of srvrmmers, futures and The equlpment, pool should have as should be of minrmum - good. 20 ETreatment room and filtratron plant EBeds and mattresses ESeparate changing rooms for men and women should be pror rded EA separate pool/area for chrldren ECIear markings to rndrcate depth at drfferent points ESurtably trarned and equippedattendants/Lrf e Guards 10

14.10 Motel Insurance Pubhc habtlttv Same as for One Same as for One I 9t4 Kettya Subsidiary Le g islation, 20 1 4 Set'tutn ltent One Star 'fv'o Star Thret Stor Rentarkt insurance and other Star Star statutory lnsurance 20 20 poLcres should cover motel. 20 C: LODGES Minimum Score for Lodges (a) to qualify for a One Star grading, a Lodge must score 100 percent on Essential Items; and a minimum of 50 perccnt points out of a possible total of 2,110 points marked on the Critcria for attaining a One Star rating, as indicated in the Schedule below. (b) to qualify for a Trvo Star grading. a Lodge must score 100 percent on Essential Items; and a minimum of 60 percent out of a possible btal of 2,380 points marked on the Criteria for attaining a Trvo Star rating, as indrcated in the Schedule below. (c) to qualify for a Three Star grading, a Lodge must score 100 percent on Essential Items; a minimum of 30 percent of the total points under each main section in the Schedule and a minimum of 60 perccnt out of a possible total of 3.115 points marked on thc Criteria for attaining a Three Star ratrng. as indicated in the Schedule below. (d) to qualify for a Four Star grading. a Lodge must score 100 percent on Essential Items; a minimum of 40 percent of total points under each main section in the Schedule; and a minimum total of 70 percent out of a possible total of 4,590 points marked on the Criteria for attaining a Four Star rating. as indicated in the Schedule belorv. (e) to qualify for Five Star grading, a Lodge must score 100 percent on Essential Items; a minimum of -50 percent of the total points under each main section in the Schedule; and a minimum total of 80 percent points out of a possible total of 5.145 points marked on the Criteria tbr attaining a Five Star rating, as indicated in the Schedule below.

1.1 Location Should be Same as for Same as lirr Sanre as tirr Sanre as for surtable for a One Onc Star, Three Star. Thrce Star Lodge li) l0 but shoulil be 20 (20) w rthrn or rn close pro\rmlt\ to the rnarn attractron ol' thc area and off'er easy accessibil r ty. safety, cornfort and tranquility 20 Thc Same as tor Same as One Same as frrr Samc as lbr Envrronment establishnrcnl One Star for Star but the Three Star Four Star al Inipact should bc rn 20 Ioc a tr on hrrt urth rrn hlll \\ rth Assr-ssnrent Kenyu Subsidiury Le gislation, 20 I 4 915 Section Item One Star Tvt'o Stur Three Star Four Star Five Stur Remarks harnrony rvrth Should have tnrprt'sslve greater should be thc natural added srte of'fcrrng appeal done before and/or advantage greater and vantagc construction burlt up 1n terms of ! antage ln ln terms of envrronment. scenery terms of scener) . anri rn and/or. fauna sce nery, and/or fauna confirrmrty and flora. and/or launa and flora wrrh the 30 and flora 50 tsurldrng and 40 development regulatrons applrcable to thc localrtl The srte should be safe fronr rarn water floods and strong wrnds 20 2.0 BUILDING

2.1 Design and In confbrmrty Same as fbr Same as for Same as for Same as for Architectural wtth the One Star One Star Three Star Four Star Features Burldrng Code 20 but wrth a but the but should and other more attractrYe archltectural have unrque, cx rstrng architectural f-eatures, elegant and hurldrng design and constructron distinctrve regulatrons. frnrsh. and frnrsh of features ln n)odest rn style 30 the burldrng complete and beauty and ln relatlon to harmony structuralh the \\ rth the sate Should envlronment en\'lronment hc rn harmony should be of s0 wlth the greater physrcal, harnrony natural and and appeal. c u ltu ral 40 cnvlronment. 20

2.2 Capacity Thc Same as lor Same as tbr Sanre as lbr Same as for est.rbhshment One Star One Star One Star One Star should have at l0 l0 l0 l0 least frve (5) lettable accommodatlo n untts r0

2.3 Corridors. Should be rn Same as for Same as for Same as for Same as for Hallways. acc ordance One Star One Star but Three Star Four Star but Staircases and \\'lth the 20 u rth better but wlth all should be Walkways Burldrngs frnrsh and hrgher of much Code, allow some <;ualrty hrgher easy passage decoratron. ln frnrsh, quahty and be well lit harmony with decoratron 50 at all tlmes the cultural and envfonment malntenance. Where 30 40 apphc able. slfe srde rarLngs should be provrded and well I I I 916 Kenya Sttbsidiary Tr titlorron, 20 I 4 Sectton ltent One Star Two Star Three Star Four Star Five Star Renmrks malntained 20

2.4 Site Signage Proper and Same as for Same as for Same as for Same as for and clear srgns and One Star One Star One Star One Star Notices notrces should l0 10 L0 10 be provrded lndlcatrng an) restnctrons and areas of rnterest, 10 3.0 FRONT OFFICE

3.1 Reception An appropnate Same as One Same as for Same as for Same as four Area area surtably Star One Star but a Three Star star desrgned 1br 10 separate but 40 reccrvtng ot conclerge customer guests should ser! lce area serl rce/pubL be avarlable should be c relatlon l0 provrded. table should 30 be provrded to asslst gucsts. 40

3.2 Information Appropflate Same as One Same as One Same as One Same as One Service and Star Star Star Star relevant guest 20 20 20 20 rnformatron should be avarlable, including: DEToulsm SET\ lCES provrders; EEEmergency and frre errt pr()cedures etc should be provrded EELiterature coverlng servlces. internal telephone drrectory and mcnus should be provrded ECSpecral notlce regardrng the hotel hen should be drsplayed AII lnformatlon should be rn Enghsh. Krsrvahrli. and at least one other rntcrnationally recognrzable lang u age Kenya Subsidiary Legislation, 2C 911 Sectton ltem One Star Tv'o Star Three Star Four Star Fit e Stttr ,.- rturks 20

3.3 Hours of They should Same as for Same as for Same as for Same as tb, Service be at least One Star One Star One Star One Star twelve 112) l0 10 10 r0 10 I

3.4 Paging A simple Same as for Professronal Same as for Same as for Systems functional One Star drscrete pagrng Three Star Three Star paglng system 10 system should 20 20 should be be used. available 20 10

3.5 Safe Deposit There should Same as for Should be Indrvrdual Same as for There should Service be One Star avarlable, safe deposit Three be arrangement to 20 rn the box should Star sufficrent secure Guests' proportron of be provided 40 arranElement valuables at least one ln the guest for thc safe 20 Safe for every rooms keeping of frve rooms 40 large 30 valuables

3.6 Foreign Foreign Same as for Same as for Same as for Same as fbr Exchange exchange One Star One Star One Star One Star Services services 10 10 10 10 should be provided. t0

3.7 Concierge There should Same as for Same as for Adequate Same as for Services be an One Star One Star, but nunrber of Four arrangement to 10 wrth bellboys Star assist guests. designated should be 20 l0 personnel avarlable to avarlable. asslst l5 guests durrng operatlng hours. 20

3.8 Languages Front offrce Same as for Same as for Same as for Same as for staff should be One Star One Star Three Star Three Star. able to 10 but the head of 20 20 communrcate department ln and some Enghsh/Frenc staff should be h and able to Kiswahrlr communrcate 10 ln at least one forergn lnternationally recognrzed language rn addlhon to EnglishiFrenc h. 20

3.9 Should be Same as for Same as for Same as for Same as for Communicatio available and One Star One Star Three Star. Three Star n rnclude at leasl 10 but should 20 20 Scrviccs tclcphcne include IO internet services. 20 4.0 I,OBBY/I,OIIN I 918 Kenyct Sub.s itl i urt Le g is I atio n, 20 I 4 Set ltott ltem Ont Star Ttttt Slrtr 'fhree Stur Four Stor Fne Stur Rono'ks (;E/PUBLIC AREA(S)

4.1 Shoultl be Same as for Same as for Same as for Same as for Lobbl-/Loungei irr arlable. One Star. but Tu o Star Three Four Public Areas modest ln \\'lth better but e\clus1\'ely Star but wrth Star but u'rth desrg n. desrgn. desrgned for excellent very tirnctronal and 15 and de srgn, hrgh degree rn lrnc wrth used by guests materral, of luxury, appllcable 211 worknranshr ambiance Burlding Code p. and l0 elegant beauty frnrsh and hrgh degrcc of lururt -10 {.2 Size of Should be Same as for Same as for Samc'as ftlr Same as for Lobby/Lounge proportronate One Star One Star Ont'Star Four to thc capacrty 10 t0 but should Star of the- be more 20 estabhshment spac ious. t0 20

4.3 Amenities The srze and Same as lirr Same as for Same as for Same as for and lange o[ One Star. Trvo Star. Thrcc- Star Four Star Accessories acccss()rte5 but should hut rn addltlon bur should but offenng should be be of rvrder readrng be ol'grelter a proportronate range and and wntrng range and drstrnchvely to thc srzc of quahty nratenals hrgher greater the l-odges 20 should be quality. range and and the needs avarlable. 40 quahty. of customers. 30 50 rnclutlrng the drsablc-d l0

4.4 Furniture Should be Same as for Same as for Same as for Same as for and s r nr plc. One Star Two Star Thrc-c Star Four Star Decor hlenclrng rvrth but of better but of wrder but should but thc range and range. hrgher be rnorc generously natur.rl and quahty quality and comfirrtable, furnished, cu ltural 20 comfort. of vcry rvrth eD\ lronlllcltt. 30 hrgh qualrty attention to adeqLrate. of and rn detarl, good qualrtl'. excellent comfort and functronal and condrtron elegance well 40 50 nrarntalned. l0

4.5 Regulation Wherc Same as for Same as for Same as lor Same as for of apphcable, One Star C)ne Star Trvo Star One Star Temperature adequatc 20 but wrth but rvrth hrgh 30 natural qualrtl quahty vc ntrlatron, frxtures and alr ancl/or flttlngs condltlonlng su ffrc rent 25 systcms mechanrcal 30 ventrlatlon should be provrded 20 .1.6 Floors, Should be of Same as for Same as for Same ar fbr Same as for \1'alls good. sate and One Star One Star Three Star Four Star and Ceilings scc ure 20 but shorvrng a but shou rng but wlth matcnal. and dcsree of hrsher dlstinctlve Ken r-a S ub s i d i art, Le g isla t' o n, 20 I 4 919 Settutn ltem Onc Star Two Star Tltree Star Four Star Fu,c Star Remarks well creatlvltv degrcc of creatl\'rty marntalned to 30 creatlv lty and enablc hrgh 30 lmpresslve standards of ambrance cleanlrness and 50 hygrene. 20

4.7 Lighting There should Same as for Same as for Same as for Same as lbr be One Star but Two Star Three Star Four Star adequate Ilght frttlngs but Lghtrng but wlth very 40 natural and/or should be of and fittrngs hrgh artrfrcral better should be qualrty hghtrng qualrty tasteful to standard of r0 20 provrde a fittings pleasant 40 ambrance 30

4.8 Minimum Mrnrmum size Same as for Same as for Same as for Same as for Size of One Star One Star Three Star Four Star of Public lobby/lounge, 30 but mlnlmum but 50 Roons bar and srze should not minrmum covercd be less than an srze should terraces should aggregate of I not be less be as per the sq. m per than an burldrng code guest bed. aggregate of but in any case 40 lhsq m. not le\\ than per guest an aggregate bed of 50 h sq m. per guest bed. 30

5.0 FUNCTION ROOM(S)/ARE A(S) (Briefings, conferences, Banguets etc

5.1 Features At least One Same as for Same as for Same as for Same as for and multrpurpose One Star One Star Three Star Four Star Facilities room of not 20 but wrth an but with high but of very less than 1 5 average stze of quaLty hrgh qualrty sq m. per guesl at least 2 sq.m furnrture. audiovrsual with good per guest bed, furnlshrngs and rntcrnet furnrture to comfortabll and fittrngs facrlrtres match the furnrshed, 40 50 general and well standard of the malntarned. estabLshment. 30 20

5.0 DINING ROOM/AREA

6.1 Features At least One Same as for Same as for Same as for Same as for and room. One Star. One Star, Three Star. Four Star. Facilities comnrensurate 20 but off'errng but offerrng but featunng to the number greater consrderable more than of beds degree of luxury and one room Should be well comfort . convcnlence. and furnrshed, 30 40 drstinctrvely venhlated, ht luxurr<lu s. and A separate maintarned lounge 20 should be 920 Kenya S ub sidiary Le g islation, 20 I 4 Sectrcn ltent One Star Two Star Three Star Four Star Five Star Remarks avarlable for extra comfort 50 6,2 Furniture, Should be Same as for Same as for Same as for Same as for Equipment and adequate, One Star but Two Star Three Star Four Star Accessories functronal, all of better but all should but luxurious but comfortable quahty. be of superior and more drstlnchvely and 50 quality elegant. luxunous approprlate. 60 70 and elegant. All should be 80 clean and of good quahty, taklng into consrderatron the needs of disabled/ handicapped ersons. 40

6.3 Interior Should be Same as for Same as for Same as for Same as lor D6cor modest, of One Star Two Star Three Star Four Star good qualrty but of better but of wider but should but wrth harmony range and range, hrgher be more generously of colours and qualrty quality and comfortable. furnrshed, blendrng rvrth 30 comfort of very wlth the natural and 40 high qualrty attention to cultural and rn detarl. envtronment excellent comfoft and and well condihon elegance marntarned 50 60 20 6,4 Lighting Should be Same as for Same as for Same as for Same as for adequate, One Star but Two Star Three Star Four Star natural and/or hght frttrngs but lighting but wrth very 50 artlflclal. wlth should be of and fittrngs hrgh level of better quality should be qualrty artrfrcral 30 tasteful to standard of rllumrnatron provide a fittings and controllable pleasant finrsh 20 ambiance 50 40

6.5 Floors, Should be Same as for Same as for Same as for Same as for Carpets \{alls and structurally One Star One Star but Three Star Four Star but where Ceilings sound. well but with hrgh with higher but with wlth provrded maintarned standards quality of tasteful excellent should have to support of design, design, workmanshr synthehc good cleanliness workmanshrp very high p and content not standards of and hygrene. and finish. qualrty finish. exceedrng cleanhness 20 30 workmanshi 50 2OVo. All and hygrene p and frnrsh. other l0 40 mateflal to be flame/frre proof. 6,6 Menu A Menu wrth a Same as for Same as for Same as for Same as modest One Star Two Star Three Star Four Star. selectron of but wlth but wrth at but wlth but local and better quahty least a four superior featurrng lntematlonal presentatron course menu quahty excellent drshes wrth at and chorce and wider cursrne, rvtde cursrne and least three 20 selection of chorce of very lch courses and a drshes and both a la bar and wrne Kenya Subsidiary Legislation, 20I4 921 Section ltem One Star Two Star Three Star Four Star Ftve Star Remarks beverage list. beverages carte and Iist. 10 30 table d'h6te 50 of at least five courses and a rich bar and wine list 40

6.7 Service Should be well Same as for Same as for Same as for Same as for Stations appolnted and One Star. One Star. One Star One Star. proportional to l0 l0 10 10 seatrng capacity 10 6.E Regulation Where Same as for Same as for Same as for Same as for of apphcable, One Star One Star but Trvo Star bul One Star Temperature adequate 20 with quality with high 30 natural frxtures and qualrty arr ventrlatlon. frttings conditioning and/or 25 systems suffrcrent 30 mechanrcal ventllatlon should be prov rded 20 7.0 BAR(S)

7.1 General At least One Same as for Same as for Same as for Same as for Features and bar should be One Star. One Star but Three Star Three Star Facilities conlenrently 20 more spaclous but wrll be but wrth a located near wlth better elegant, higher the dining ambtance. spacrous and degree of room and Facrlrtres to provrde creativity. /or lounge, or prepare facrlrties of ambrance may be part of non-stocked internationall and comfort the drning refreshments v 50 room. should be recognizable 20 provrded. standards 30 40

7.2. Floors. Woodwork Same as for Same as for Same as for Same as for Walls, and fittings One Star but Two Star but Three Star Four Star but Ceilings and should be wrth more wlth very hrgh but wrth with Decorations modestly attractlve qualrty finrsh. excellent luxurious decorated, of decoration. 30 desrgn and finrsh and frne frnrsh, tasteful finrsh d6cor. functronal and finrsh and offerrng a 50 well desrgn higher marntained. 20 degree of 10 comfort. 40

7.3 Lighting Should be Same as for Same as for Same as for Same as for and adequate, One Star but Trvo Star Three Star Four Star Ventilation natural and/or hght and but lighting but with very 50 artrfrcial, ventllatlon and hrgh illuminatron frttings ventllatlon qualrty and should be of frttrngs standard of ventrlation better should be fittrngs and 20 quality tasteful and finrsh 30 controllable to 50 provrde a pleasant ambrance 922 Kent'a Sttbsid io't Le gislation, 20 I 4 Settnn ltem One Star Tv'o Star Three Star Foto'Star Ftve Star Remark.s 40

7.4 Furniture Should be Same as for Same as for Same as for Same as for and adequate, One Star Trvo Star Three Star. Four Star Equipment modest. but should but should be but wrth a 50 comfortable be of better ol touch of and of good qualrty. drstrnctrvely luxury. quahty. An rce 30 h rgher 50 makrng quahty, machrne of offerrng adequate greater capacrty and a comfort. double bowl 40 srnk wrth bottle brush. hot and cold runnlng water are essential 20

7.5 Beverage Adequate Same as for Same as for Same as for Same as for Cooling refngeratlon One Star One Star Three Star Three Star Systems /coohng 20 but rvith 30 30 should be extensrve and avarlable and vaned cooling storage of systems wrnes should to meet be done dcmand of professionally. vanous storage 20 and coohng requlrements 30

7.6 Glassware Stocks should Same as for Same as for Same as for Same as for be C)ne Star but Two Star but Three Star Four Star adequate and should be of should be of but should 40 appropnate for better hrgh quahty be of servrce of quahty. and design excellent drfferent 20 30 quality in drrnks. design and 10 frnrsh. 40

7.7 Selection of Adequate Same as for Same as for Same as for Same as fbr Drinks and varrety of local One Star but Two Star but Three Star Four Star but Snacks and wrth wrde wlth a wider but with with an rnternatlonal varrety and selecfion of premium extensive beverages. chorce beverage. lntemahonall selectron of w rnes, and 20 wtnes, and y reknown premium snacks should snacks. brands brands. be available. 30 available. 50 l0 40

8.0 KITCHEN 8,1 Size Area rncludrng Same as for Same as for Same as for Same as for food stores One Star. One Star. One Star but Four Star. and pantry 40 40 area per 50 should be rn guest bed proportlon to should be % the capacrty of sq. m. for the hotels wrth estabhshment. more than but shall not I 00 beds. be less than 50 1/2 sq m. per suest bed. Kenya Sultsidian, Legislotion, 20 I 4 923 Sectnn ltent One Star Tv'o Star Threc Stur Four Stor Frye Star Rennrk.s 40

8.2. Relation to Should be Sanre as for Samc as for Same as fbr Samc as for Restaurant convenrently One SLrr. One Star. but Three Star Three Star krca{ed rn l0 wrth added 20 20 relatlon to the provrsron for restauranVdmr enhancement ng area to of servrce facrl rtate effic rency. SETv ICC 20 effic rency. l0

8.3. Flow of Therc should Sanre as One Samc as One Sanre as One Same as One Food Service bc Star Star Star Star provrsron tor -10 30 -10 30 safe conveyancr of food bet* een the preparatlon area and the rcstaurant/dinr ng area 30

8.4 There should Same as One Same as for Same as for Same as for Organization be vrsible Star but Two Star Three Star Four Star but of the Kitchen segregatron rn wrth but hrghly but wlth labelled and terms of drfferent and organzed sectlons screened otT workrng areas appropriate and clearly rvhere for cleanrng. rvorkrng departmentallz labelled, appl rcable preparatlon of areas for ed -10 40 meats. preparation 25 vegetables, of meats. frsh, poultry vegetables. and pastnes. frsh, poultry 15 and pastlcs. 20

8.5 Equipment Work tops Sanre as for Same as for Same as for As for Four of Kitchen should nonc Onc Star One Star. but Three Star Star but $,rth rusty 40 each section but with hrgh very high impervrous should be quallty qualrty materrals. and provrded rvrth tools tools should rncludc appropnate 60 70 an adequate tools number of 50 srnks, wrth hot and cold runnrng \\'.rter Basrc utensrls, tools and cookrng equrpment should be prorrded. All should of good I qualrt) and be kept rn good and clean c0ndrtl()n. 40 8. 6. Hand Adequate and Sanre :rs for Same as for Sanre as for Samc as for Wash s!-parate hand C)nc Star One Star Onc Star C)ne Star Basins u ash basrns, 20 20 20 20 I I 924 Kenya Subsidiary Legislation, 20 I 4 Section ltem One Star Two Star Three Star Four Star Five Star Remarks wlth at least one located at the entrance. all hygienrcally controlled. wrth hot and cold running water, and soap drspensers should be provrded. Hygienic means of hand dryrng should be provrded. 20 8,7. Ventilation Adequate and Same as for Same as for Same as for Same as for effrcient One Star One Star One Star One Star natural and/or 40 40 40 40 mechanical ventilation/fu me and hot arr extractron should be provrded. 40

8.8 Waste There should Same as One Same as One Same as One Same as One Collection be Star Star Star Star and Storage suffrcient 30 30 30 30 number of separate waste brns preferably for glass, organic and non-orSanlc material wtth tight fittrng covers. protected from rveather and animals. EAllbrns should be hned wrth appropnate waste bags. EEWaste must be collected from the krtchen, on a regular basis 30

8.9. Drainage AII drains in Same as for Same as for Same as for Same as for and around the One Star One Star One Star One Star krtchen should 30 30 30 30 be covered and l connected to the drarnage system of the I Kenya Subsi diary Le gislation, 20 I 4 925 Section ltem One Star Two Strtr Three Star Four Star Fwe Star Remarks building via a grease trap. In areas where there is no sewage system, it should be connected to the soakage pit. All to be maintained in good workmg condition, at all trmes 30

8.10 Floors, Should be of Same as for Same as for Same as for Same as for Walls and impervrous One Star but One Star Three Star. Three Star Ceilings materials. non- with but with high 25 but with corrosive and excellent quality distinctly non-shp, levels of matenals and supenor conduclve to hygrene finrsh. qualrty easy cleaning. should be 25 materlals All should be observed and finish of good Floors 30 rvorkmanship should have and finrsh, a gentle High levels of slope hygrene should towards be observed. the drainage Floors should pornt and have a gentle the junctlon slope towards between the drarnage all vertical pornt and the and Junction horrzontal between all floor and vertical and walls and honzontal workrng floor and walls surfaces and workrng should be surfaces coved 20 should be coved 15

8.11 Food Should be Same as for Same as for Same as for Same as Storage adequate, One Star Two Star Three Star Four Star providrng for but with but should but should 30 separatron of controllable have separate have penshables temperature compartments drstinctly and gauges for varrous separate nonpenshables 15 food stuffs compartment ,( s with well ventilated labehng for and various food marntarned in stuffs. hygrenrc 30 condltlon. Built in facrlities for I refrrgeratron, shelving, pallets and I I 926 Kettya Sub sid iart Le g i slation, 20 I 4 Section Itent One Stur Ttto Stur Tltree Stur Four Star Fn'e Star Renarks cabinets should be available. 10

8.12 Lighting Should be Same as for Same as for Same as for Same as for adequate, One Star but Two Star but Three Star Four Star natural and/or Irght frttrngs hghtrng but wlth very 2S artrfrcral, should be of fittings should hrgh rllu nrrnatron. hetter qualrty be tastcful k) qualrty 10 l5 provrde a standard of plea\ant fittings and ambrance frn rsh 20 ,( 9.0 GUEST ROOMS

9.1 Minimum Minrmum srze Mrnrmum Mtntntum stze Mrnrmunr Mrnrnrum Size of srze to be 12 to be 15 srze to bc 20 srze to be 25 bedrooms \qm sqm sqm sqm should be 12 20 30 40 50 sqm 20

9.2. Regulation Adequate Same as for Same as for Same as fbr Same as for of natural One St.tr One Star but Trvo Star One Star Temperature ventrlation. 20 wlth quahty but rvrth hrgh 30 where flxtures and qualrtv arr openable frttrngs condltlonlng window area is 25 systems not of less than 30 20('/t' of floor arel and/or suffrcrent mechanrcal arr condrtronrng should be provrded, so as to malntaln a temperature range for the comlort of the guests 20 9.J. Balconies/ Not cssentral Not essenttal At least 507, At least'7 5Vo All rooms Terraces of the rooms of the should have should hale r()oms balcon res balconres wrth should have Funchonal appropriate ba lc onre s and fumrture. wrth comfortable 20 appropnate fumrture . 30 40

9.4. Fittings, Every roon.r Same as for Samc as for Same as for Same as for Furniture And should be One Star T* o Star but Three Star Four Star but Equipment frtted rvrth a but of hrgh should rnclude but with offelng a cle.rn and qu alrty a \ alet hrgh comfortable 40 Computer data serv rces degree of bed oI not less point and colfce lu xury than 190 cms x 50 tray 70 90 cms. provided Mattre s s Mrnr bar should not should be less than I 5 prol'ided, on cms thlck wlth recuest. Kenva Subsidiury Legislation, 20 I 4 921 Secttort llent Otte Stat T*tt Stor Thr ee Star Four Stur Fn'c SIur Rentur ks two matchlng 60 pillorvs, Foam rubber or cotton m.rteflal of hrgh qualrty ls recommended. EA s ardrobe tn each roont wlth at least srx hangers, two charrs, one table, bedsrde mat/rug should be provrdcd EAshtr.rys, waste papcr baskets, luggagc and shoe rack should bc- provrdetl EAll lanrps should bc shaded ElTelcphone should bc al arlablc 30

9.5 Furnishings Soft furnrshrng Sanre as for Sarnt'as for Same as for Same as lirr And Linen and curtarns One Star but Tri,o Star but 'Ihree Star four Star but should bc ar should be of of srgnrficantlt but should Nrth a hrshcr least ol thc hrgh qualrty hrghcr quahtr. bc of much degree o1' ratro of a .+0 50 hrgher luxury window to qualrty lo curtarn of I f 60 1: $rth lcngth of5 cm above the f'loor trShould be u ell desrgned. rn hamronrzed colour scheme. EBeddrngs shoukl hc of qood c()tk)n or linen fahuc. Every bcd should har e appropnate srze of hedshects, rvhtch can be tucked rn ,{ll beds sht.uld have undcrblankets. Trvo betlsheets and krp blankr-t or duvet wrth 928 Kertyrt Srrbsidiary Le gislat' on, 20 I 4 Se(:tton IIent One Star Tv'o Star Three Sto Four Star Five Star Renttu'ks prllows EMosqurto net co\ enng the entrre bc<l and Iong enough to reach the floor EAppropnatc curtatns and upholstery should be of good qualrtl'. lLnrsh and * ell nt:ttttlamed 30

9.6 Change of Should be Same as for Same as fbr Should be Same as for There should Linen should be One Star One Star changed Four Star be a Par changed after 20 20 dar11 30 stock of at e\ er\ t\1 o 30 least Three nrghts of use parrs of or n,ith every sheets for new guest. each bed. 20

9.7. D6cor Sliould be Same as for Same as for Same as for Same as good rn (Jne Star but Trvo Star Trvo Star Four Star. qualrtl'. tastefulll' but tr lth a but u rth a but conformrng to presented. rvrde range higher evrdentll' the social and l0 of decoratrons degree more cultural 40 of luxunous. envfonment sophisticatlo 60 rvrth n harmony of 50 colours and u ell marntarned, 20

9.8 Floors. Should be of Same as for Same as for Same as for Same as for Walls good frnlsh One Star One Star but Three Star four Star but and Ceilings and well 20 wtth hrgh but wrth a of maintained quahty luxury touch excephonall materral used ln matenal. y hrgh Carpets rrhere 20 u orkmanshr quahty apphcable. p and frnrsh materlal should be 20 and frnrsh. professronally 20 frtted, wrth a good under lay and should be clean at all trmes Doors and v rndou s should be of quahty material 20 !t.9 Lighting There should Same as for Same as for Same as for Same as for be adequate One Star One Star but Three Star Three Star natural 20 u rth addltlonal but urth hrgh but wlth hghting, s,here Lght frxtures quality much hrgher openable oYer the fittings. qualrty wrndow area dressrng table 40 flttlngs. should not be mlrror 50 Ke u'u S ttb sidiart' Le g i s la t ion, 2 0 I 4 929 Section ltcnt One Star Two Star Three Star Four Stor Five Stor Remarks of less than Portable or 20% offloor other hght area One hght fr\tures fixture for surtable for each bed. readrng, tn addrtron to wntrng, etc the general should be illumrnatron provrded, Bedsrde srvrtch 30 and emergency hghtrng should be provrded. 20

9.10 Sound Well sound Same for Same for One Same for Same for Proofing proofed One Star Star One Star One Star rooms, for the 30 30 30 30 comfort and pnvacy of guests. 30

9.11 Llterature Same as for Same as for Same as for Same as for Information co! enntl One Star One Star. One Star. One Star In Bedrooms servlces. 20 20 20 20 internal telephone directory. Lodge Telephone tariffs. menus, emergency and flre exlt procedures, etc, should be provided. trSpecial notlce regardrng hotel hen and liabilrties should be rvell displayed trAl1 informatron should be provrded rn Krsrvahrh. Enghsh/Frenc h and at least one other lntematlonally recognrzable language. 20

9.12 Bedroom An electrrc Same as for Same as for Same as for Same as for Communicatio bell, hght One Star One Star but rn Three Star Four Star. n srgnal or 10 addrhon. the but $,lth 30 Systems telephone following extenslons should be should be provided in provrded rn provrded:- bathrooms every room for Intemal 30 rnternal telephones communrcatio whrch can be 930 Keu'cr Subsidiart' L.a,q islation, 20 1 1 Stt lton ltent Ont Sntr Ttt o ,\trtr Tltt tt' ,\trtr' F ottr ,Slat l, l'e Stu t Rentcu ks n conncctc(l to t0 exter nal net\\ ork. through thc hote-l srv Ltc hll rard. or drrcct dral EConrputer daLr por D ts/h()tspots 20

9.13 Room Should be Same as for Samr as lbr Samc as for Same as for Designation n unrbered. One Star One Star but rn Thr r'e Star lour Star lcttered or 10 good qualrty hut ol'better but of otherwrse fittlugs qualrty. cxcellent desrgnated 20 -30 frn rsh. * rth clear JO \lgnage l0

9.14 Room 'l'he marn tloor Same as fbr Same as f-or S,rnre as for Sanre as for Securitv and tvrndorr s One Stal One St.ir. but l'hr ee St.rr. Forrr Star. should be ol 20 \\ lth lrsher brl pr()\ lslon bilt \\'lth a good qualrty qualrly I rttrngs lirr tlouble l u rctronal rvcather 30 Ioc k rng clcctronrc reslstanI st stern and surr erllance matenal antl tkrol lcns \\ \te ms Iltted wrth 40 5r) secure Iocks/lock rng \\'stem. pror rdrng nlaxtntunt prrvacy antl securtty shou ltl be rnstalletl 20

9.15 Supplies in Approvccl arrd Samc as firr Sanrc- as 1or S.une- as fbr Samc as frrr Bedrooms sealed bottlecl One Star Trvo Star Threc Star. lirLrr Star but dnnkrng * atcr but all rtr-nrs In addrtron. but * rth \\ rth a\\orted should br' should be hot \\'.rter tlorr crs. c hocolate: supphed darly of good bottl!', cxlra cltocolates. .urd good Bcdsrde rug qualrty pill orvs. srvr-cts itud sr-lcctron of Ibr each gur-st. 30 duvet/ bhnket. trurt\ llr hr-r'cragr-s "Do Not tea/coltcc rrar. \C (l \( )ll .urrl u tne: Drsturb" srgn. assorted tlssue 50 60 stzltronery. papcr rvaste bin. and a sclcctron appropnatc of tn\ect berr-t.rgcs. repellent. shoultl bc laundry bags. provrtlrtl Shoe arr-freshen rrrg bags, supphes shoe shrnrnq torch/lanrp .urd pads. scu rng rvater glassr-s krts antl should be bednront provided sltppcrs. 20 rhou kl hc pror;tictl ;10 Ke ttvu Sub s itl iurt Le,q i.s lu tio n. 20 I 4 9ll Se(tu)n ll<'tn On( SILD' I Ttr,' 51nv Three Stut Four Stut I Filr Jr.rr Renrurks

10.0 GUEs't' B,\THRO()NI l0.l Bathroom Should be Same as Sanrc a: for Slme as Srme as tirr ensultc to each tirr (Jne One Star lor One Onc Star guest room Star 30 Star -10 30 -10 .10

10.2. Size Bathroonr/\i'C Salnc as Sarle as for Same as Sanre as for of not lcss than fil One ()ne Star. but lil Threc Four Star but 3/: sq. rn. Star should be of Star should be t0 t0 not lcss than 5 but of not nrore \q nl Iess than 6 spaclou\ 20 \q ln {0 30

10.3 Fittings, ShoLrltl bc Sanre as Sarne as for Same as Same as for More grab Equipment, modesL. lirr f)ne C)nr' Star lirr Three Four Star hut rails and And Amenities functron.rl and SLrr but should Star wrth harr facrhtres lor rncludc a shou er but \\'lth a rnclude an but all drl ers drsabled,' and/or b.rth tub lar ge clhcrent equlpment tnd telephone handrcapped wtth mrxt'r and nltrror nrcchanrcal arr should be extgnstons. and setlor splash ruard .t0 c\ h-.lct1on of hrgh 90 citizens. hangrn-r.: \\ \t!-m and a quaLtl'. should be natul al lr Ia r ger mrrror \\ 1th provrded rnto thc \hower Inrl rrect hght Arabrc tlay. WC'. tollet frttlngs are shorver paper holder. rccommended provrded hand * ash basrn Burlt-rn 70 \\ rth h()t Jnd hath tubs cold rvatcr. a should be at reaso rrably least I 60 cm stzet[ rnrrror. long rouelrarl. grab 60 ratl. clothes hook or hnnger, and non-slrp sho$ er tl av 30 10..{ Floors, Good Same as Samc as for Same as Same as for Walls lmpervlous for One Trvo Star, fbr Three Four Star. and Ceilings nonshp Star hut rvrth Star. 40 materral: should but * rth hrghcr qualrtl but \\'lth be usctl The bctter nrltcnals supenor materrals used to w<lr k ntans 30 quahty cover thc rvalls hrp and nrateflals should hc- at Il n rsh {0 least up to a zlt herght oi 2 5 meters liom the floor l0

10.5 Torlels and Should be Same as Sanrc as for Same as Same as for Bathrobes adequJtc. ol tor One One Star lirr Three Pour Star good qudlrty Star hut of brgger Star 411 matenal rn good 20 srzc and but should coltdrtron. and bcttcr quahtl be of changcLl darlv rne lud rn_e hrgher Bath rnat of a lace towel quahty modesI mateflal 30 lnaterial. should be and of provrdcd not less 20 than 80cni x I 50cm 932 Kertl' a S ub si d i a r'- Le g i s I a t i on, 20 l,i Sectiort Itt'nt One Star I lrlo Strrr Tfuee Star Four Star I Ftye Slar Rentarks and should rnclude a bathrobe 40

10.6 Lighting Should provrde Same as Same as for Same as Same as for and adequate for One Two Star for Three Four Star Ventilation rllumrnation Star but but of befter Star 50 surtable for rvith quahty, but wrth drfferent improved 40 supenor bathroom uses. matenals, quality There should be frttrngs, frttlng\ effectl\'e natural rvorkmans 50 and artrficral hrp and ventllatlon finrsh 20 30

10.7 Shaver Shaver outlets Same as Same as for Same as Same as for Outlets should be for One One Star, for Three Three Star and Sockets provrded in Star hut should be Star 20 every bathroom. 10 of superror 20 rndrcanng the qualrty voltage supply 21t Appropriate so! kets should be provrded. 10

10.8 Supplies in The tbllowrng Same as Same as for Same as Same as for Bathrooms should be for One One Star for Thre-e Threc Four suppLcd in each Star but wrth Star Star the bathroom. 10 addrtron of 20 quahty and Ashtray, sanltary sanltary bags. range should brn, soap and paper tlssues reflect ir tollct paper, a and cotton deg ee of $ atcr glass pads luxury per guest and 20 30 tolletry tray or basket provrded 10

10.9 Brns, WC, hand Same as Same as for Same as Same as for Sanitization wash basrn, bath for Onc One Star. for One One Star. tub and shorver Star 20 Star 20 tra; should be 20 20 sanltlzed wlth appropflate detergents and cher.nrcals darly 20 II.O SUITES 11.1N{inimum Not essential Not essentral Not essentral Mrnrmum Same as for Size srze should Four Star, but be not lcss wrth nrore than 2.1 sq. spacr()us m. rooms of 30 palatral proportlons wlth all prerequ lslte lnternatlonally recognrzable standards, 10

11.2 Reeulation Not essentlal Not essenhal Not essentlal Adequute Same as for Kenya Subsidiart' Le gislation, 20 I 4 933 Settion Itent One Stur | 7 r,, Star I Thrrc Stnr Four Star I Fne Star Renrurks of natural Four Star Temperature \ entllJtron. but *rth hrgh rvhere qualrty open able alr u'indou condrttonrng area ls not systcms of less than 40 207c of floor area and/or suffic ren t mechanrcal atr condrtronrn g should be provrdecl. \o a\ 1C) maintallr a tempcr.ltur e range lirr the comfort of the guc\ts. -30

11.3 Facilities Not essentral Not essentral Not e\sentlal Room S.rnrc as firr And Amenities SCTVI C C Four Star menu, 50 valet \erV lc c \ and coffec/te-a maker should be provrded Mrnr bar should be rvell stocked Room servlcc should bc- provrded on 24 hour basrs 40 tt.4 Not apphcable Not Not Should Sanre as for Balconies/Terra apphcable appLcable have a Four Star ces terrace or 30 balcony rvlth approprlate turniture 30

11.5 Fittings Not apphcable Not Not QuaLty Same as for and applicable apphcable drnnrng Four Star Furniture table but wrth with at appropriate least Four study chairsi facilities, and a dressing an easy chair. table. full All the 934 Kenw Subs kliorv Leg islat ion, 20 I 4 StL tttnt lltnt ( )nt Sttr | 7irr, 51,11 | Thrtt Strrt Fouv 51,,,' I f ilt' Sttlr R<'nrurks length turnrture and mlrTol , J flttlngs lounge, should be ol' a coflee lntemahondlly and rtudl recogn rzable tables, and qualrty. computcr 70 data polnts should be provrdcd 70 I 1.6 D6cor N()t rppllcrble Not Not Good Sanre as lbr apphcablc applrcable d6cor wrth Four Star qualrtl but $lth a decoratlon touch of s should be 1u x ury. provrdcd 60 Thel should he tastelul and elegant 50 tt.7 Not apphcable Not Not Soft Sanre as for Furnishings apphcablc applrcable fumrshrng Rrur Star and Linen and but matenals curtallts and should be frttrngs shou ld at least o[ oI the ratro of exccllent a wrndorv qualrty and to curtalr lu ru rious of 1 2r: 70 rvrth Ic'ngth of5 cm above the floor trShould be uell designed. ln harmonrze d colour scheme EEBeddrn gs shou ld be of grxrd cotton or Irnen fabnc Er,ery bed should have appr()prrate srze of bed sheets, which can be rucked rn. All beds should have Kernn Subsitlutrt' Legislation, 20 I 1 9-35 Stt ltrtt ltettt One Stur J Two Star 'l'hree Stur F,ntr Srur I Frrt Star Renrurk underhlank ets. fwo bed sheets and top blanket or duvet wlth appropnrte pillou s EIN{osqu rttr net coveflng the entrre bed and long enough kr reach thc' floor EApproprr ate curhlns and upho lstery should be of e xce llc-n t qualrt). I finrsh and rvell malnt.lrned 60 ll.8 Lighting Not applrcable Nol Not There Same as for applrcable apphcablc should be Four Star. .10 adequ.tte natural hghtrng whereby u tndo* area should not bc lcss thanZll% of thc tloor area C)nc hght fixture for each bed. tn addltlon k) the gencral rllumrnatro n, Bedsrde srvrtch and emergcl)cy h-ehtrng should bc provrded Addrtronal hght frxtures over the dressrng table, mllror and 936 Kenl'a Subsidian' Legislation, 2014 Sectbn Item One Star I Tu'o Star I Three Stur Four Star I Frve Star Renrarks portable or other Lght frxtures surtable for readlng, wrrtrng. etc. should be provided 40 ll.9 Sound Not applrcable Not Not Well sound Same as for Proofing apphcable apphcable proofed Four Star room for 30 comfort and pnr acy of the guest. 30 1 1.10 Not apphcable Not Not Lrterature Same as for Informatron Information applrcable apphcahle covering Three Star concemrng in Suites scrvlces, 20 travel rnternal serv lce\ telephone dlrectory drrectory covenng and such aspects Tarrffs, as excurslon menus. tours. emergency postal and frre servlccs. ex rst busrness procedures centr!- , etc, should should be provrded be provided trtrSpecial notlce regarding hotel lien and habrlrtres must be rve 1l drsplayed. Ail rnfbrmatro n should be prorided rn KrswahiL, English/Fr ench. and at least One other lntemation ally recognrzab le language 20 Kenya Strbsidiary Le gislation, 20 I 4 93-t Sectron Itcnt One StLtr I Tto Star Three Stcu- Four Srur I Frle Sr,a Rennrks

11.11 Not appLcable Not Not An electrrc Same as for Communicatio applicable applicable bell, light Four Star n signal or but rvith Systems telephone Inlerfiet should be facrlrtres provrded rn provrded on every room request 50 for rnternal communlc atlon. In addltlon, the follou rng should be provrded - 'Intemal telephone connected to external network through the hotel swrtchboar d, or direct dral, telephone extenslons provrded rn all rooms of the Surte 'Computer data polnts,/hots pots 40 I 1.12 Supplies Not applicable Not Not Approved Same as for in Suites apphcable apphcable and sealed Four Star. bottled In addrtion, all dnnking the water utensils, tools suppLed and daily, accessones bedsrde should be of rug per very hrgh guest, qualrty Do Not Drsturb sign statlonery, waste bin, appropnate insect repellent, laundry bags, air freshenrng supplies, water glasses, torch/lamp and match boxes, 938 Kcttttt Sultsirliurt Le,gi.slatiort, 2Ol1 Sct'ttott ltettt Ott, Sr,tt i frri,Sr,l I Tltr,, Sr,tt F,'ut 5,.,, I Fltt,\rtti' RL'nutt ks suppl rcd I'ea/colfee tr aV togethcr rr rth good 11ualrtt k ttchcn uten\rI\. cutlcry and eroc kcrY shou ltl bc supp lre'd. u'rth ir lugh q ualrt) rsso rt lnen t of suppl rcs (r0 ll.l3 Change of Not applrcahle Not Not Lrnerr Sarne as lor Linen appl rcable rpplrcrbl!- should be Forrr Star changed 40 tlarly or at the conve'n1el1e c of the guests {0 1I.14 Room Not apphcable Not Nor The rlarn Same as lirr Security appl rcable applrcab Ic door .rnd Thrt-e St.rr but wtndowS wlth functlonal shoulcl be electron rc of surv erllance good s1'stems 20 quaLty N eathcr r!'slstdnt nratenal and frtted \\'lth \ccurc locLs/lockr ng s) \tem. provrdrnI nlaxlnrunt privacy and secuntv should be r nstalled l5

11.15 Bathroom Not applicable Not Not Should be Sanre as lor Size apphcable apphcablc of at least Four Star l0 sq m 90 and spaclous enough to accommod ate a \eparate bath tub and shorvcr Keuw Subsicliun' Legr.slation, 20 l1 93e Settton Ilcnt ( )ne Sktr I Tw' St,tr I Thrtt Sr,u Frnrr Star I l'n'e Sto' Rt'nutrA cabrn 9() I 1.16 Bathroom Not applrcable Not Not ShoultL Sanre as lor Fittings and apphcable app lrcab lc hale good Four Star but Equipment q ual rt) \\,lth palatral shotr cr proportlon\, tltlxer\. 80 wc. hrdeu Arabrc sltowc r. ha nd rvash hasur \\'tth d u rdc trlp, * all ttr rv all I)llrrof. spac lo u s bath tub, at leasl threc towel rarls. JnleDrt\ t.rbles. harr drYers and tclephone, shavcr nragnrtyrn g mrrror .rnd r shos'e'r cubrcle. AII should be of very hrgh qualrty. 60 I l.l7 lJathroom Not appLcablc Not Not There Sarrre as lor Supplies appLcable appl rcablc should be Four Star but good lu xurtou s qualrty amcnltY .lssorted klt and and tollctrle\ rvell shorrld stockcd be provrded tollelry klt. 40 Good qualrty 1o1let papel trssuc\, sanltary brn. t\\'o water glassr-s. bathroom rug. showcr !aps. non- shp rug, sl rnnr:rs 940 Kertra Subsidiurr Lcgisltttion. 20 I 4 Sectton ltent One Star I Tu'o Star I Three Star Four Star I Ftve Star Rennrks and robes, should be provrded. Thcy should also have a shaver magnrfyrn mrrror and a shower cubicle 30

11.18 Bathroom Not applicable Not Not Good Same as for Floors, Walls appLcable applicable impervrous Four Star, and nonslip but u'rth Ceilings materials luxurrous should be rnterror desrgn. used for excellent floors and mateflals. walls. The rvorkmanshrp materials and used to f'rnish. cover the 50 walls should be of at least 25 metres from the floor, and should be of good quality, desrgn, workmans hrp and frnrsh. 40

11.19 Towels Not apphcable Not Not A Same as for and appLcablc appLcable mlntmum Four Star Bathrobes of two sets but of supenor of hrgh quahty qualrty 50 towels, comprrsed of bath, hand, face towels and bathrobes changed on a darly basrs or at the convenienc e of the guests. 40

11.20 Lighting Not applicable Not Not Appropriat Same as for And Ventilation apphcable applicable e number Four Star of lights, but the design One of and Keu'a Subsirliart Legislation, 20 I 4 941 them frnrsh of berng frttrngs shor.rld abor e the reflect a much mlrror hrgher should be degree of available lururv 60 for general rllumrnatio n of the bathroom Excellent and efficrent natural ventllatron and mechanrcal alr extractron system should be installed EEElectrrc al hghtrng should be of sufficrent \\'attage. utrAdequa te socket outlets. rndrcatrng voltage should be provrded. Frttings and frnish should be of superior quahty. 50 11,21 Shaver Not apphcable Not Not Hrgh Same as for Outlets and apphcable apphcable quality Four Srar, Sockets sockets but should be and shaver of outlets. superior rndicating qualrty and loltage sufficient should be wattage provrded. 30 20

12.0 HYGEINE AND SANITATION Good Same as for Same as for Same as for impervrous One Star. 40 One Star but Three Star. 60 nonshp matenal in addition should be used fresh flowers for floors and or rndoor iv alls. 942 Kent'et Subsidiurt Legislation. 20 I 4 Srttrott Itent ( )ne .\ntr I Tw' Stcrt I Thrt, Sr,tt Four SIur I Frye Sntr Rcnrurk.s The rnaterrals should be used to cover the provrded 50 u'all should br up to a hcrght of not lcss than I r: metrcs from thc tloor. ECloakrooms should be con\ cnrcntlv located to publrc areas. properly r entrlated and rvell lrt, EGender prrvacy should be assuretl and clearly lndlcated, EAll doors should be- fittc-d *rth applopflate locks, EAll torlcts should bc clean and l'unetronal. DThc foJlorvrng should bc provrded and rnarntarncd:- Soap drspenser rvrth soap, - Drsposable trssuc. and/or electrrc hnnd drrer A hand wash hasrn - Running hot and cold rvater - Torlet paper - Sanrtary bin u rth lrner and Ird. Mother lnd chrkl f acll ltles Coat hangers/hooks EFae rlrtrcs for the Drsabledlhandrc appe-d. Elndrvrdual u rrnals u rth runnlng watcr and dratnage should be avarl.rble DTorlcts should firlkrrv thc tos'nshrp burldrngs code Ke nt'a S u b sid iu rt' Le g islatitnt, 20 1 4 943 Sccttort ltertt One St,rr I frlo 5l,rr I I hree St,tr f our Srut I Fryc Strl Retnarks EThe entrance k) the cloakroonrs fiom adlacent rooms should have arr locks 40

12.2 Staff Should he Same as for Same as for S.rme as Samc .rs for Where the Changing/ suffrcrent rn One Star.30 One Star 30 fbr One One Star. 30 statt resrdes Wash rclation k) the St.rr 30 on Rooms number ol staff. "prcmrses' rn lrne rvrth the appropnate Burldtng Code changrng and health roont regulatrons. facrlrtres Should bc clean shou ltl and u ell be pnrr rded marntarncd at all tlrnes lShould he provrded rvith suffrcrent krrlets. shou ers and rndn'rdual lockers. EGender separatlon and prvacy should be observed: EFacilitres for the Drsabled/handrc apped should be provided Amenrtre-s should br- rn kr-eping *'rth standards of the cstabhshnrent 30

12.3 Refuse Facrlitres should Same as for Same as for Same ar Sanrc as lbr Storage and nreet the local One Star One Star for One Four Star but Disposal health standards 20 20 Star but rvrth a hrgher and u rth drsplay of envrronrncntal evrdence prof-cssronalrs protectron for m regulahons professron -10 20 al handhng 25

12.4 Sewerage Drarnagc should Same as for Same as for Same as Samc as for be connected to One Star One Star f<rr One Onc Star septic tank of an 30 30 Star 30 approved srze -10 and soakage pit or an)'other approved servage disposal system. ln llne wlrh the Burldrng Code. hcalth and cnv rron nrcntal 9,1.+ Kcn1,a Subsidiart' Legislu tion, 20 I 4 Se< tttttt ltettt Orte Stur T'y'o Slztr Thrte Star Four Star I Ftve Stor Remarks protectlon regulatrons 30

12.5 Vermin All areas of the Same as fbr Sanre as for Same as Same as for Prooling establrshment One Star Onc Star for One One Star should hc -10 30 Star 30 lumrgated 30 regularll. rn accordance rvith local health and enr rronmental protectron regulatrons, and be properll protected agamst rats, snakes, lnsects and an) other r crnun 30

12.6 Water There should be Same as fbr Same as for Same as Same as for Supply consl\t!'llt One Star One Star, for One One Star supply of 50 50 Star. 50 safe rvater 50 contbrmln,q to local and WHO standards. Water from prrvate sources should be regularly treated approprratel;' certifred by competent National Authorrtl' 50 12.7 \\ater Should be Same as fbr Should be Should be Should be Storage adequate to last One Star adequate to adequate to adequate to at least one ( I ) 20 last at least last at Ieast last at least day, rn case of three (3) five (5) seven (7) supply days days, days breakdorvn 30 40 50 20 13.0 SAFETY AND SECURITY

13.1 Fire All matcnal in Same as Same as for Same as for Same as for Protection the for One Three Star Three Star. Three Star. estabhshment Star but $ rth 40 40 should be of fire but fire smoke resistant or detectors detectors and retardant should be sprrnklers materlal lnstalled rnstalled. Adequate and 30 40 appropriate fte fightrng equlpment should be provrded and well marntarned. in excellent condrtlon at all Kenvt S u bs id iu rt Le g, i,s lu tiotr, 20 I 4 945 Sectutn ltent One Stru' I Tvtt Star 'l'hr ce Stut Four Stur Ftve Star Rennrks llmes. ln accordancc rvrth Iocal frre fightrng and preventlon by-laws EFrre alarms should bc rnstalled. trAll statt should be famrhar rr rth avarlable frre irghtrng equlpment and therr use. EFrre dnll exercrses should be carrred out regularly. EEverl estabhshmcnt should have an tn-house core frre frghtrng team. flStatutory frre safety notrces should be promrnently drsplayed rn guest room and public areas, trThe Lodge must be insured against fire hazards. 20

13.2 Electrical All electrrcal Same as Same as for Samc as for Same as for Safety installahons tbr One One Star Thrce Star Three Star should be well Star but rvrth hrgh 15 but rvrth maintarned, rn l0 quahty higher accordance wrth materrals. quality apphcable fittings and matcflals. electncal workmanshrp fittrngs and safety laws. 15 rvorkmanshr 10 p 20

13.3 Security There should be Same as Sane as frrr Same as for Same as for adequate for Onc 0nc Star. Threc Star Threc Star. secuflty Star but wrth nrore 15 but rn arrangements r0 elaborate raprd addrIon rncludrng:- response there EFunchonal arangements should be a alarm l0 functronal system electronlc EProfessionally surverlIance trarned and system ln proPerly place equrpped 20 personnel. to escort guests to 946 Kent'a SLrbsidiart Lt'g,tslatiott, 20 I 4 Settton ltent Onc Sttr I fr*, Srar Thraa Sttu' Frrur Stut Ftve Stttt Renlc.rks their rooms. where necessary, EPrecautron Notrces should be promrnently drsplayed and legrble at all trmes l0

13.4 Emergency There should bc Same as Same as Iirr Same as for Porver Power appropflatc for One Tlvo Star, Trvo Star should hc alternatrve Star, but porvcr but power avarlable firr sources of power but power should be- should be 24 hours in case of farlure should be avarlable tirr at available for 60 of marn supply avarlable least | 8 at least 20 Porver should be for at least houls hours al'arlahlc firr at l -1 hours. rl0 50 least 1 I hours u'rth 20 supply to sensttlve areas marntarned at all tlmes 30

13.5 Medical Properly Same as Samc as for Same as for Same as f or Emergency equrpped Frrst for One One Star Threc Star Four Star Ard Krts. rvhrch Star but \\ lth a but u rth 40 should rnclude 20 Resrdcnt arangement antr-snakc Chnrcal s tirr a venom, seruln Offlccr.rnd a Doctor on should be rvell funrrshed call provrdcd, wrth clrnrc 40 some stafl' 30 tralned rn F'rrst Aid technrqucs and a resrdcnt nurse. wrth proper arranger))ents fbr raprd evacuatron 20 r4.O SUNDRY SERVICES l4.l Luggage, There should be Same as Same as tor Same as for Sarrrc as tor Lost a roonr firr for One One Star One Star One Star. and F'ound storagc of Star l0 l0 l0 Room luggagc All lost l0 and found property should be appropnatcly kept l0

14.2 Shoe Should bc Same as Samc as tirr Same as for Samc as Iot Shine avarlable, for One Onc Star C)ne Star Four Star 10 Star l0 l0 l0 l0

14.3 Room Should be Same as Same as f or Same as for Sanre as for Service avarlable on lbr One One St.rr but One Star bul One Star but reque\t Star should bc should be shor.rld bc Kettl'a Subsidiary Legislation, 20 I 4 947 Set ltott Ilt'ttt Orrt Stur Tx'Lt Stat Three Star Four Stu' Fn't Star Rtnturks l0 10 avarlable for ar arlable for avarlable 18 hours, 20 hours for 2.1 hours 20 30 .{0 14..1 Laundry W.rshrng antl Same as Same as for Same as for Same as for Therc should Services rronrng of guest for One Tu'o Star Trr o Star Pour Star be a Par clothr-s should Star 20 but wtth 30 stocl of at bt- but dr1 s'ashrng. d11' least Three provrdcd. u,rth cleanrng to cleanrng. parrs of proPcr \torage bc rronrng and sheets for facrlrtres for arranged. presslng cach bcd. Hotcl rf not servlces. Lrncn and gucst avarlable avarlable. c lothcs 20 30 t0

15.0 HUMAN RR,SOIIR('F], l5.l Human Thcrc should be Same as Same as for Same as for Same as fbr Resource Policy il for One One Star One Star One Star docunrcn tcd Star 20 20 20 Hunran 20 Rcsource Managcnrent Polrcy spccrfyrng Ternrs and condrtrons ot \crvlcc. Schcnres of \cr\ lcc. Emplol ee reu'rrd/rncentrr e scheme(s). ln- housc and Erternal trarnrng proqralltntcs 20

15.2 Gc nc- ral Same as Same as for The hotel Same as for It rs Professional lranagcnr!-nt ()f for One One Star but should be Four Star recommende Qualifications thc Star 20 should be supervrsed but ln d that all of cstabhshment under the by a hrghly addrtron managers of Management should be under supervrsron of trarned and should accomntodat Staff a quahfred a person experience have a lon person. certifred surtably person, Hunran estabLshmen by approprratc' trarned assrsted by Rcsourccs ts be natronal and several Developmen members of authorrtres 20 experrenced rn persons wlth t Manager. natronal hotel relevant -50 and/or management professronal lntematlonal assrsted by quahficatron professronal One or more s rn therr bodres persons wrth respectlve stmtlar fields. tra1nlng. Comprehensr Conhnuous ve rnhouse tralnrng. tralnlng rncludrng rn- programmes house should be rn programmes place. should be 40 avarlable 30, 15.-3 l)enendlns on Same as Same as for Same as fbr Sanre as tbr It rs 9:18 Kenya Subsidiary Le gislation, 20 I 4 Scttir'n llt'nt Ortt Star Tv'o Star Three Star Four Srutr Fn'e Star Rennrks Departmental the srze and for One One Star but Three Star Four Star recommende Heads organ rzatronal Star each but wrth duty 50 d rhat all structure of the 30 department manager heads of establr shment, must be under avarlable at departments there should be the supen'is1on all t1mes. from at lea\t one of a per son or 50 Three Star su r tabl 1 persons of and above be quahfred and appropriate members of expene nced training nahonal person to rrssrst from a and/or rn the da) to da) recognlzed rnternatlonal operatrons llor rnstrtuhon and professronal establrshments expeflenced. bodres o[ -50 rrxrms and to marntarn abovc, each very good deptrtment service for should be guests, at all superl rsed by an times. approprrately 40 qualrhed pcrson 30

15.4 All operatrve Same as Same as for Same as for Same as for Professional sta[f should for One One Star but One Star but One Star Qualifications posscs\ Star but the proportion the but thc of Opcrativc profcssronrl the of proportron of proportron ol' Staff qualr1-rcltrons proportron professronally professronall professronall and rut cerhfred staff y certrfied y certrfied appropr latc professron should be at staff should staff should c\p!-ncncc to alh least be at least be 90Va IIJ lntil llr c ertr fre cl l0% 807c 60 s.l tl\t.lctory st.rlf 45 50 servrce: tbr should be gue\t\. Jt Jll at least Iln]c \ 50'lr 35 At least -l()',2 of the stafl shoulcl posses certrl'recl qualrftcart tons fionr rccognrzed lnstrtutrons 20 15. 5 Languages The N{anager Same as Same as for Same as for Same as for should have a for One One Star but Three Star Four Star. rvorkrng Star the Manager, but the 40 knowledge of 20 Assistant Manager, othr-r Manager and Assistant r ntcrnatronally Guest Contact Manager and rccrrgn rzed staff should Guest language-s, rn have working Contact staff Jddltlon to knowledge of should be Engl rsh/Frcnch at least One of able to speak and Krs*'ahrlr the rvidely at least One 20 recognized of the rntemational recognized languages intemational rn addrtron to languages, rn English,/Frenc addition to h and English/Fren Krsu ahrlr ch and 30 Krsrvahrh. 40 Kenra Sttbsidiart' Le gislation, 20 I 4 949 Sectton ltem One Stur I Tto Star Three Stur Four Star Fn'e Siu Remarks

15.6 Health Staff should be Same as Same as for Same as for Same as for medrcally for One One Star. One Star. One Star examrned Star. 10 10 10 regularly, in line 10 wrth statutory health regulatrons 10

15.7 Staff Drfferent Same as Same as for Same as for Same as for Uniforms unrtorms for for One One Star, but One Star. but One Star each department Star should be of of very good but o[ kept rn good, 20 good qualrty qualrty. supeflor clean condrtron, 30 40 good qualrty- in 50 conformrty rvrth safety requrrements, should be provrded AII statf should har e name tags rndrcatr ng deslgnatron 20

15.8 Personal All staff should Same as Same as for Same as for Same as for Grooming be rvell for One One Star. One Star One St.rr groomed. clean Star. 20 20 20 rn body and 20 attrre. at all hmes 20

15.9 Staff Adequate Same as Same as tirr Same as for Sanre as for Accommodatio accommodatlon for One One Star One Star One Star n wtth propcr Star 30 30 30 sanltary 30 facrlrtres should be provrded to all staff. The facrlrtres should be commensurate wlth the standards of the establrshment 30

15.10 Dining Drnnrng Same as Same as for Same as for Same as for Facilities facrlrties of for One One Star. One Star. One Star adequate srze rn Star. 20 20 20 relatlon to the 20 number of staff.. rvell ventrlated. ht and functronally furnrshed, clean and well marntarned should be provided. 20 l5.l I Adcquate Same as Same as for Same as for Same as for Recreational recreational for One One Star One Star One Star 950 Kettta Subs i<l ittr.t Leg i sltt t ir ttt, 20 I 1 Scttton Itent Otrc ,\tur I Two Star 7'hrcc Stur Four Star F-rt'c Slur Renutrk.s l'acilities facrlrtres should Star l0 t0 l0 be l0 prov rdctl l0 16.0 (;ENERAL l6.l 'Courtesy Smokrng and Same as Same as tor Same as lbr Sanrc as or1 of nonsmokrng lbr One Onc Star One Star One Stlr Choice' zones should be Star 20 20 20 rdentrfred and 20 clearly indrcated. 211

16.2 Parking Adcquatc Same as Samc as lirr Same as for Samc as fbr The number Facilities parlrng spacc, rn for One One Star. One Star but Four Star of parking relatron t() thc Star l5 rn addrtron 20 spaces numbcr o1 l5 the surface should be rn toonts and rn of the conformlty close parkrng wrth pro\rmlty of the space should local/natrona hotel. should be be well I building prov ttletl paved. code Specral parkrng marked and Covered and access for secured. parking the Suffrcrent wrll be an drsahlecl/hand and marked added cappc-d should rvalklr'ays advantage. be provrded should be 15 desrgnated 20 16.-l General Should be Same as Same as lirr Same as for Sanrc as for Stores JdequJte for One One Star, Three Stars Thrce Stars provrdrng for Star but bette-r 50 50 separatron ol' 30 orga nrze-d. dtflerent types both ru te-rnrs of of goods merchand rsc/goo segregJtlon, ds, u'cll Iayout and r entrlated antl ntanagcnrcnt malntalned 50 Propcr sheiv rng and cabrnets should be avarlable 30

16.4 Service Functronal Functronal Should be Same as for Same as for Station/ l0 t0 provrdcd Three star Three star Garage and fulll 20 2t) eq u rpped 20

16.5 Dependrng on Same as Sanrr- as fbr Same as for Same as for Accommodatio the for One One Star One Star One SLrr n locatron. Star 20 20 20 for Drivers Jdequate 20 accolr)modatlon for drrvcrs should hc- provrdcd rvrth all nece s s ar) amenrtres and rn keeprng * rth thc sen era I Kent'u Subsidiurt Legiskttion, 20 l4 951 Set Ittnt ltettt One SIar I Two Star Three Stur Four Star F-rve Star Remat I't standards of the estabhshnrcnt The facrhtres should be commen\urate rvrth the standards of the estabhshrnent. 20

16.6 Shopping There should be Same as Same as tbr Samt- rs for Sarlc as for Facilities at least :i small fbr One One Star One St.rr Onc Star bouhquc or gift Star 10 10 l0 shop. sellrng l0 basic travt-l requirements and souvcnrrs 10

16.7 Some form of Same as Same as for Samc as tbr Same as lbr Entertainment entertalnment fbr One C)ne Star Three Star Three Star and Recreation should he Star but wlth l0 l0 provrded l0 properll l0 organrzed and scheduled entertalnnrent, and recreatronal facrlities 10

16.8 Outdoor Some Same as Same as for Same as fbr Same as for Areas landscaprng for One One Star Three Star Four Star should be done Star l5 but wlth very 20 and lvell 15 good nlalntalncd. rn landscaprng conformrty rvith with local and ae sthr- trc environnrcntal appeal regulatrons 20 l5 L6.9 Swimming Where Same as Same as fbr Same as for Same as for Pool applcable, a for One Two Star Three Star Four Star surmmrng pool Star but should not but \\ lth a 50 of adequate srze but the be of less than pool of not should bc dcsrgn, seventy ftve less than provided and facrlrtles. (75) squarc One hundred rvell marntarned amenrtles. metres. wlth a ( 100) square to ensure safety and qualrty separate pool metres and of swlmmers. of fbr children high The materials. 40 standard of pool should have structures. desrgn and as mlnlntum - flxtures finrsh. The 'Treatment and water room and equrpment. temperature flltrahon plant should be should be Beds and of good. regulated mattre sse s 20 50 Separate changrng rooms for men and women should be provided 'Clear markrnss 952 Ke nt'o S ub si d i an^ Le g is lation, 2 0 I 4 Sectron ltem One Star I Tuo Star Three Stetr Four Star Ftr.'e Star Remarks to indicate depth at different points 'Suitably trained and equipped attendants/Life Guards 20

16.10 Insurance The Same as Same as for Same as for Same as for estabhsh nient for One One Star One Star One Star should be Star 30 30 30 covered by 30 public habrlity rnsurance and other statutory insurance pohcres 30

16.11 Health The Same as Same as f<rr Same as for Same as for Club establishment fbr One One Star One Star One Star should be Star 30 30 30 covered by 30 pubhc habrlrty rnsurance irnd other statutor\ tnsurance policies. 30 D: VACATION HOTELS Minimum Score for Yacation Hotels (a) to qualify for One Star grading, a Hotel must score 100 per cent on Essential Items; and a minimum of 50 percent points out of a possible total of 2,155 points marked on the Criteria for attaining a One Star rating, as indicated herein below. (b) to qualify for a Two Star grading, a Hotel must score 100 percent on Essential Items; and a minimum of 60 percent points out of a possible total of 2,450 points marked on the Criteria for attaining a Two Star rating, as indicated herein belorv. (c) to qualify for a Three Star grading, a Hotel must score 100 percent on Essential Items: and a minimum of 30 percent of the total points under each main s (d) ection and a minimum of 60 per cent points out of a possible total of 4,175 points marked on the Criteria for attaining a Three Star rating, as indicated herein below. (e) To qualify for a Four Star grading, a Hotel must score 100 percent on Essential Items; and a minimum of 40 percent of the total points under each main section and a minimum of 80 per cent points out of a possible total of 5,015 points marked on the Criteria for attaining a Four Star rating, as indicated herein below. (0 to qualify for a Five Star grading, a Hotel must score 100 percent on Essential Items; and a minimum of 50 percent of the total points under each main section and a minimum of 80 per cent points out of a possible total of 5,615 points marked on the Criteria for attaining a Five Star rating, as indicated herein below. Kenya Subsidian' Le gislation, 20 I 4 953 Settiort Itent One Star Ttt'o Star Three Star Four Star Fwe Star Rennrk.s 1.0 LOCATIO N

1.1 Location The location Same as for Same as for Same as for Same as for of the One Star One Star, Three Star Three Star estabhshmen 10 but should be 20 20 t should be in close suitable for a proxrmity to Vacation the main Hotel. 10 attraction to the area and offer easy accessibilrty, safety, comfort and tranqurlrty. 20

1.2 Site and Its entrance Same as for Same as One Same as for Same as for Approprrate Environmen should be One Star Star but Three Star Four Star but authorities ln t surtable. in 20 the localrty 40 the locaLty member harmony and the and the states should N'lth the envlronmcnt envlronment set aside natural and rncluding rncludrng the sltes burlt up the outlook thc outlook surtable for en\ lronment should be should he hotel burldrng/ and rn surtable for a surtablc for a developmcnt. conformlty hotel of hotel of high Envrronm!-ntal wrth thc lnternahonally rnternahonally assessment burlding and recognrzable recognrzable must be dcvelopment standards standards donc regulations 40 60 apphcable to the locality. 20 2.0 BUILDING

2.1 There should Same as for Same as for Same as for The whole Autonomy be separate One Star One Star Three Star, building of and 20 but all rooms but rn additron should be Building rndependent should should completely access for be approached be semr- detached the hotel through a detached from 90 guests and corndor excepl other for for cottages. buildings. dehvenes 50 60 20

2.2 Design In Same as for Same as for Same as for Same as for and conformrty One Star. One Star Three Star Four Star Architectur with the 20 but with a but the but should al Building more archrtectural have unrque, Features Code and attractive features, elegant and other archrtectural constructlon drstinctrve exrsting desrgn and and finrsh of features rn burldrng finrsh. the burlding rn complete regulatlons, 30 relatlon to harmony modest rn the with the style and envlronment envrronment. beauty and should be of 50 structurally greater sound. harmony and Should be in appeal harmonv 40 954 Kertya Subsitliart' Legislutiott, 20 I I 'l-w Set tuttt llt'ttt Ortt ,\tur o .\tor Tltrcc.\tnr Fott Stut Ftt e Stut Renurtks rvrth the ph1 srcal burlt-up. natural. socral and cultural cnvironment 20

2.3 Capacity The hotel Sante as Onc Sanrc as C)ne Sanre as One Sanre as One should har e Star. Star Star Star at least ten 10 10 10 l0 ( 10.) lcttable- acconrmodal lon unrts l0

2.4 Corrrdors Same as for Sarle as for Sarne as lirr Sanre as lirr Corridors. and Oue SLrr One Star three Star Four Star Staircases, staucases l0 but good frnrsh but \!rth but of vcry Hallways shoult[ allou' and offerrng hrgh and casy passage so nre rv rdcr passagr- qualrty Walkways and hc rvell decoratton and 40 lrt. Srde 20 wrth hlgh rarhngs qu.rlrty should be finrshes. provrded and decoratron there and should be a maintenance gentle slope 30 for staircases Should be rvell marntained and protected from rarn l0

3.0 FRONT OPFICE

3.1 An Same as One Same as firr Sarne as for Same as Four Reception appropriate Star One Star Three Star Star Area area surtably l0 but a separate but customer 40 desrgned for conc lerge serv rce/pubhc recervrng of serv lce area relatron guests should be table should bc should be provrded provrded to avarlable. 30 asslst l0 guests 40 l, Approprrate Same as One Sanre as fbr Same as for Same as Three Information and relevant Star Onc Star but rn Three Star Star Services guest 20 addrtron 30 30 rnformatlor') rnfbrmatron should be should cover a avarlable. u rder and rncludrng. varred range Tounsm such as servrce medrcal and provrders other soc ral 'Emcrgency SETVlCES and frre errt avarlable Drocedures wlthrn thc Kenwr Subsidiun Lt' g islution, 20 I 1 955 Scttrott Itcnr Orrc Stut Ttttt Stu Tltrct Stut Four Star Ftve Sttr Renuu'ks eLc locnlrtl -Lttc'rature 30 covcflng \cr\ tccs. rnternal tclephone d rrectorv. ' Spec ral n otlce regartlng thc hotel lren should bc d rspl ayed ,\11 rnfornt atron should be rn Englrsh/Fren ch. Krsu'thrh, and at least one other ln lernatlonall v rccogn rzable langu aee 20

3.3 Hours of At lerst Same as for Tuenty four Sanrc as fbr Same as lirr Servicc crghteen ( I 8) Onc'Star (2-1) hours Thrcc Star Threc Star hours. l0 20 20 20 t0 3..1 Paging A srnrple. Same as for Pnrfess ronal Sanrc as Ior Samc- as firr Sl stems tunctronal Onc- Star dlscretc paglllg Thrce Star Threc Star pag rng 10 svstenr should 20 20 systenr be usetl. should be 20 avar lable l0

3.5 SaIe Should bc Sanrc ar lbr Indrvrdual s.rfe Sarrc as lbr Same as for Thcre:hould Deposit avarlable. rn [)nc Star deposlt Three Star Three Star be Service the 20 bor should be 40 40 sutflcrcnt proporlrorr of provrded rn the arr.tngemel)t at le:rst onc guest tbr the safe box ftrr rootT)\ keeprng of cverv frvc 40 large r00nt\ r aluablcs 20

3.6 Foreign Forergn Same as lirr Same as for Sanre- as tor Same as for Erchange c \ch.rnge Onc Star One Star One Star One Star Services \crv ccs r l0 10 r0 l0 should be pror rded t0 t7 Ader;uatc Sanie as tbr Bc-llboys Sanre as lbr Same as lirr Concierge nunrher ol' Onc Star avarlable for Three Star. Four Star Services hellboys r0 2-l hours. but wrth -10 should be 20 doorman avarlable fbr avarlablc crghteen ( I 8) 30 hours l0 3.E Front offrce Sarle as for Sarne as for Sanre as lirr Samc as lirr I rr staff should One Star One Slrrr Thrcc Star Threc Star 956 Kenya Subsidiary Le gislation, 20 I I Seclutrt llem One Star Tv'o Star Three Star Four Star Frt,e Star Renarks be able to l0 but the head of 20 20 conlmunlcat department e and some Enghsh/Frcn staff should be ch and able to Krsrvahrh, communlcate l0 at least one forergn rnternatlonally recognized language rn addrtron to EngLsh/Frenc h 20

3.9 Should be Same as for Same as for Same as tbr Same as for Communica available and One Star One Star Three Star Four Star tion include at 20 but should but wrth a 40 Services lea st rnclude fully equrpped telcphone lerne t it1 Busrness and postal servtces. Centre. servlces. 30 40 20 4.O LOBBY/LO UNGE/PUB LIC AREA(S)

4.1 Should be Same as for Same as for Same as for Same as for Lobby/Loun avarlable, One Star, but Trvo Star Three Star Four Star gel modest ln with better but exclusrvely but with but with very Public desrgn, design. desrgned for excellent high Areas functional l5 and used desrgn, degree of and rn by guests material, luxury, line wrth 20 workmanshrp, ambrance ard apphcable elegant beautl'. Burlding frnish and hrgh 40 Code degree 10 of luxury 30

4.2 Size of Should be Same as for Same as for Same as for Same as for Lobby/loun proportlonat One Star One Star One Star Four Star ge eto 10 10 but should be 20 the capacrty more of the spaclous. establishmen 20 t. 10

4.3 The size and Same as for Same as for Same as for Same as for Amenities range of One Star. but Two Star, but Three Star Two Star and accessories should be of rn addition but should be but should be Accessories should be wider range readrng and of greater of proportronat and qualrty. wrlting range and greater range e to the srze 20 facihtres hrgher quality and of the hotel and matenals 40 higher qualrty and the should be 50 needs of avarlable customers, 30 includrng the disabled 10

4.4 Should be Same as for Same as for Same as for Same as for i I Kenya Subsidiary Le gtslatutrt, 20 I 4 951 Seclion ltem One Stur Two Star Three Star Four Sku Fiye Star Remttrks Furniture srmple, One Star but Trvo Star Threc Star Four Star and blendrng of better but of wrder but should be but gencrously Decor \r'lth the range and range. hrgher more furnished, rvrth natural and quahty qualrty and comforlable. attentlon to cultural 20 comfort of very hrgh detarl. comfort envrronment, 30 qualrty and rn and elegance adequate, of ercellent 50 good qualrty, condrtron functronal 40 and rvell malntalned 10

4.5 Where Same as for Same as for Same as for Same as for Regulation apphcable, One Star Onc- Star Tll'o Star One Star of adequate 30 but wlth but wrth high 40 Temperatur natural qualrtl qualrtl' e venhlation, frxtures and atr and/or frttrngs condrtron rng sufficient 35 systems mechanrcal 40 ventrlatlon should be provrded 30 .1.6 Floors, Should be of Same as for Same as for Samc- as for Same as for Walls and good qualrty. One Star Two Stars Three Star Four Star Ceilings of but all Floors, u'alls but wrth a but wlth permanent matenals and ceilings degree of hrghest and and should be of luxury in the standard of impervrous frnish should high quahty quahty, palatral materral and be of better matenal, matenal, elegance a.nd well quality excellent desrgns, quahty marntarned. 30 frnrsh and rvorkmanshrp 60 Hrgh well and standards of marntained at finrsh cleanhness all trmes 50 wlth proper 40 attentlon to hygrene. 20

4.7 Lighting Should be Same as for Same as for Same as for Same as for adequate One Star Two Star Three Star Four Star, natural but wrth but lightrng but wrth very 40 and/or better quallty and fittings high artrficial hght fittrngs should be qualrty 10 20 tasteful to standard of provrde a fittings. pleasant 40 ambrance 30

4.8 Pubhc Same as for Same as for Same as for Same as for Telephone telephone One Star Two Star, but Three Star. Three Star. Facilities servlces but wlth should include 30 30 should be adequate and drect drahng. avarlable functronal 30 10 lntemal communicati on system 20

4.9 Should be Same as for Same as for Same as for Same as for Refreshmen avarlab'le and One Star. One Star but Three Star Three Star ts easrlv 10 should be. 20 20 I I I 958 Kenya Subsidiort Le gislation, 20 I 4 Seclnn Itent One Star I\to Sto' Three Star Four Stur Fit'e Stor Renrurks accessrble avarlable rn a for at least wrdcr range 1(r hours a 20 dry. t0

4.10 N4rnimum Same as for Samc as fbr Same as for Same as for Minimum srze of Onc Star One Star but Three Star Four Star Size lobby/lounge 30 mlnlmum slze but mrnlmum but mrnrmum of Public /area, bar should not be srze should not srzc should not Rooms antl coicred less than an be less than an be less than an terraces aggregate of I aggregate of aggregatc of 2 should be as sq m per lh sq, m per sq pcr the guest bed. guest bed. m per guest bu rldrng 40 50 be'droonr code but tn 60 any ca\c not less than an aggregate of h sq. nr. per gucst bcd 30 5.0 FUNCTION ROOtv(S) (Breifings, conferences, banquets, etc)

5.1 Features At leas( One Sanre as fbr At lc.rst One Same as for Same as fbr and multr- One Star large- room of Three Star Four Star l-acilities purpose 20 not less than but $'ith .rt but of r er1 rtxrm wrth 75 sq. m least One hrgh qualrty good comfbrtably large room of audrovrsual furnrture to turn rshed, not less antJ mternet nratch the sound pnxrfed 75 sq nr and facr lrtres general and rvell at lcast 70 st.rndard of malntarncd ts o smaller thc hotel 40 oncs, both carpeted, * ell 20 lrt and marntarncd. Hrgh qualrty furnrture furnishtngs and frttlngs. Acoustrcally sound. and fully equipped wlth publrc address syst!-m 60 6.0 RESTAUR ANTS

6.1 Features ,At least one Sarne as lbr Same as lirr Sanrc as for Same as for and r!-staurat) t, One Star One Star Three Star Four Star Facilities u cII 2t) but rvrth a but $'rth at but wrth .l furnrshcd. coffee shop least two murtmunt of \ entllated. lll andior a snack restaurants t$ o restaurant\ and bar plus a coffee offenng marntarned Total seatrn s shon Total d rfleren t K t t r.t'a S t r I t.t i r I i t r r.t' Lc g i :; I t t I i r t t t. I 0 I 4 959 Serlrott ltL'tn Ont Stttt Tvtt Stttt Tltree Stur Four Star Ftvc Stor RenturLs Total scatrng capacity, seatlng cutstnc and capac r tY sltould be a1 capacltJ \!-rYtcc\ should be at lcast -10'i should bc .rt Rrehalacart6 least -10.,7 of o1'the bed least liO(; NIenrr should the bed capac rty. of bed be.rvarlable capac lty 40 capacrty 711 20 60

6.2 Should he Sarrrc .rs for Same as for Same rs lirr Sanrc .rr tbr Furniture. adequut!-. One Star but two Star Three Star Four Star Equipmcnt functrorral. all ol'better but all should but lururrous but and comlirrtable. qu alrt) bc of superror and morc dlstlnctl\ elY Accessories clean 50 qu alrtl e le-q an t Ittrttrrous and appropnate, 60 70 e lcgrr t of good 80 qualrty, taklng lnto consrderatro n the needs of Chrldren. Drsablcd/ Handrcapped persous 40

6.3 Interior Should he Same as for Same ar for Same as f or Sanrc ls for D6cor modest, of One Star Trro Star Three Star Four S[ar good qualrty but of better but of rvrder but shoultl bc but gcncrously and range and range, higher more furnrshed, rvrth functron al, qualrty qualrty and comfortablc, att!-ntl()n to u rth 30 comfort of very detar l. hamrony of 40 hrgh qualrty conrlort and colours. and in e le g ance 20 excellent 60 condltron 50

6.4 Floors, Woodrvork Same as One Same as for Same as fbr Sarne- as for C.rrpets rvhere Walls and flttlngs Star. One Star but Three Star Four Star provrded and Ceilings should be of 20 * rth rvalls. but of vcry but should be should har e good qualrty floors. cerlrngs hrgh qualrtl ot s\ nthetlc matenals and hthngs ol' materrals and ercr-llcnt c()ntent noI and rn good very good frnishrng Il q ualrty. c rceedrn q condltlon qualrty rvall to desrgn und )oc/( Al]r 20 matenals and *all carpctrng frn rslr ()ther matcrr.rl frn rsh rs used. 60 to be 40 then thrs Ilamc/frrc should bc proof very u ell frtted and marntalIcd 50

6.5. Menu Pnced rnenu Samc as for Sanrc as for Samc as lirr Sarnc .rs Four cards should (Jnc- Star but 'l u'o Star but Three Star Star. but be avarlable wrth better \\'lth at least d but $ rth featurrng wrth a qu.llrty four course supenor excellent modcst prcscntahon nrcnu and quallty cursrrrc and selectron of antl chorce u rder selectron cursrne. u'rdc r erl rrch local and 20 of chorce ol'both bar nncl s rne mternirtlonal tlrshes and i la cand and I tst drshcs rvrth beverages table d'h(rtc of 50 at least three -10 at least llve courses and coursc-s and.L a rtch bar rnd beveragc lrst. rvrne lrst 960 Kentut Subsidiart Legislation, 20 I 4 St(Ilon It(m One Stur Two Sktr Three Stat Four Star Fn'e Stur Renrurks l0 40

6.6 Lighting Should be Same as lor Same as tbr Same as for Same as for adequate. One Star but Trvo Star Three Star Four Star natural hght frttrngs but hghtrng but$lth\ery 50 and/or should be of and fittrngs hrgh artrfrcral. better quahty should bc qualrt,\ * rth ler el of 30 tastelul to standard of artrftctal provide a frttrngs and rllumrnatron pleasant frnrsh controllable. arnbrancc 50 20 40

6.7 Service Sliould be Same a: tbr Same as for Same as for Sanre as for Stations rvel I One Star One Star One Star. One Star appornte-d l0 l0 10 IO and proportronal to seatlng capaclty. 10 6.lt Where Same as lor Same as for Same as for Same as for Regulation applicable. One Star One Star but Trvo Star One Star of adcquate 30 \\ lth quaht) but *rth high 40 Temperatur natural frxtures and qualrty e ven tilatron. frttlngs alr and/or 35 condrtronrng sufficrent systems mechanrcal 40 ventrlatlon should be proi rded -10 7.0 BAR(S)

7.1 General At Ieast one Same as for Same as for Same as for Same as for Features bar. One Star One Star but Three Star Four Star And convenrently 20 more spJClous but \\'rth at but wlth a l'acilities located near and wrth a least two hrgher thc better bars. all degree of r!-stauran t ambrance elegant and creatrvlty, and/or and facrlrtres spacious ambrance and lounge. or to prepare 50 comfort may be non-stocked 60 part of the refreshments re staurant Where the bar 20 rs for resrdents onl1. a publc bar should be provrded -i0

7.2. Floors, Woodrvork Same as for Same as for Same as for Same as for Walls, and fittrngs One Star but Trvo Star Three Star Four Star Ceilings and should be wrth more but wrth very but wlth but wrth Decorations modestly attractrve hrgh qualrty excellent luxurtous decorated, of decoratlon, frnrshes desrgn and finrsh and frne fintsh, tasteful 40 finrsh d6cor. fu nctronal frnrshes and offenng a 80 and well destgns hrgher maintarned. -10 degree of 20 comfort 60

7.3 Lighting Should be Same as for Same as for Same as for Same as for adequate, One Star Two Star Three Star Four Star natural but lisht but lishtins but wrth very 50 Kenyo S u bs idiart' Le g i sla ti o tt, 2 0 I I 96t SecttLnt IIent Otrc Stutr 'fvrt Star Three Star Four Stu' Ft'c Stu' Renrurk,t and/or flttrncs and fittrngs hrgh aftrflcral. should be of should be quaLtl' wrth level of better tasteful to standald of artrficral qualrty provide a fittrngs and rllumrnatron 30 plcasant finrsh controllable ambrance s0 20 {0

7.4 Where Same as for Same as for Same as for Sarne as for Regulation apphcable, Onc Star One Star but Two Star Onc'StaLr of adequate 20 $'1th quahty but rvrth hrgh 30 Temperatur naturJl frrtures and qualrtl e ventllatlon. frttrngs atr and/or 25 condrtron rng suffrcrcnt systems mechanrcal 30 ventllatlon should be provrded 20 /.5 Shoulil be Same as for Same as for Same as for Same as for Furniture adequatc, Onc Star Trvo Star Three Star. Four Star and modest, but should but should bc but wrth a 70 Equipmenl comforlable be of better of drstmctrvcly touch ol and of good qualrt1. h rgher IururY qualrty An 40 quahty. 70 ice-makrng offenng machrne of greater adequate comtbrt capaclty and 50 a douhle bowl srnk with bottle brush, hot and cold runnrng water are essentral 30

7.6 Adequate Same as for Same as for Same as for Same as for Beverage refrigeration One Star One Star Three Star Three Star Cooling /coohng 20 but with 30 30 Systems should be extensrve and avarlable and varred coohng storage of systems x,rnes should to meet be done demand of professlonall vaflous storage v and 20 cooling requrrements 30

7.7 Stocks Same as for Same as for Same as for Same as for Glassware should be One Star but Two Star Three Star Four Star adequate and should be of but should be but should be 40 appropnate better of high of for servrce of qualrty. qualrty and excellent different 20 design. quahty rn dnnks 30 design and 10 finish. 40

7.8 Selection Adequate Same as for Same as for Same as for Sarne as for of varietv of One Star but Two Star Three Star Four Star 962 Kent'a Subsidiart Lc,q i slution, 20 I I Ser luttt ltett Orte Stur Ttttr Star Three Smr F our Star Fn t' S't,tt Rt rtturks Drinks and Iocal and u'rth u, rde but wrth .r but wlth but rvrth an Snacks rnternatlonill vancty and wrder premlum exten\ rve beverages, chorcc selectron ol' lnternatronally selcctton ol wtnes antl 21t beverage, rck norvn premlur)r snacks wtnes, and brands brands should bc snacks avarlable 50 av allable 30 .10 10 ll.0 KIl'CHEN E.l Size Area Sanrc as for Same as firr Same as for Samc- as trlr rncludlng One Star One Star ( )ne Star Four Star food stores 40 40 but urea per 60 and pantry rucst hcd should be rn shoulcl hr- % propofir()u k) sq nr tbr the capaclty hotcls * rth of the nrorc tl)an establrshmen 100 beds t. but shall 60 not be less than half sq, m. per guest bed. 40

8.2. Relation Should be on Same as for Same as firr Same as for Same as firr to the same One Star One Star, but Three Star. Three Star Restaurant floor as the 20 rf the krtchen 40 40 restaurant/dr rs on another nlng floor. separate- room and food [rft( s ) open drrcctly should be rnto provrdcd the same vra 40 arrlocks- 20

8.3. Flow of There should S.rrnc- as One Same as Onc Sanrc- rs One Same as Onc Food be t\\,o Slar Star Star Star Service rndependent -10 30 -10 30 acces\ \\'.1\ \ to facllt.Itr' one \\'a)' movemeltl betwecn the prcparatr()rl are a and the restaurant/dr nlng room -30

8.4 There shoultl Sanrc as One Same as tirr Sanrc as for Same as lirr ()rganizatio be r tsthlr' St.u but T\\'o Star but 'Ihree Star Four Star n segregatr0n rvr th hrghly but wlth but labclled of the tn ternrs ot drftc'rent and organ rzcd sec I lon s and Kitchen rvorkrng rl)pr0pnate and clearly screcncd o1'l' areas for rvorkrng departmcntalrz labelled. where clean rng, lrcas fbr ed 40 applrcable preparatrou prcpJrJ tlon 30 50 of meat\, ol'nrcats. r esetables. r egctables. Kent'a Su bsitl iurt Le g is lu t itnt, 20 I 4 96.1 'l-tt tt Settutrt Ilcnt One Stat Stur Tltrt't' Stat l'ottr Stur Renrur ks frsh. poultrl I r:h. poultrl and and pastfles I)dstne\. l5 25

8.5 Work tops Same as for Sanrc as for Same as fbr As lirr Four Equipment should bc' ol One Star. Onc Star, Threc Star Star hut of none rust) .10 hut c.rch but u rth hrgh srth rcrl hrgh Kitchen lmpel\ lous sca Iloll qu.rlrt) quallt\ materrals. should be IoLr Is too Is and should prov rded 70 80 rnclude an rvrth the adequate rppropnate number of spr-crllrzed srnks. u rtlr too ls hot and coltl 60 runn 1ng water Basrc u tensr Is. tools and cookrng equrpment should bc provided All should be ol good qualrty and be kept rn good and clean condrhon 40 E.6. Hand Adequate Srme as for Sanrc as for Sanrc as tbr Sane as fbr Wash and separate One Star Onc Star One Star One Star Basins hand u ash 20 20 20 20 basrns. \\'rth at least onc located at thc entrance. all hygrenrcally controllcd. $ tth hot and cold runnlng water. and soap dispensers should be provrded Hl grenrc means of hand drying should be provrded 20

8.7. Adequate Same as for Sanrc as for Same as tor Same as for Ventilation and effrc rent One Star Onc Star One Star One Star natural 40 40 40 40 and/or mechanrcal venhlahon/f ume and hot 964 Kenya Subsicliury [,e gislation. 20 ] 4 Section Item One Star Ty,o Star I hree Stru' Four Stat Ftt'e Star Remarks alr extracll0n should be prov rded. 40

8.8 Waste There should Same as One Same as One Same as One Same as One Collection be sufficient Star Star Star Star and Storage number of 30 30 30 30 separate \\ aste b rns preferably for glass, organrc and non-organlc materlal \\ rth trght frttrng covers, protected from rveather and anrmals AII brns should be lrned wlth appropriate waste bags. 'Waste must bc- collected tiom the krtchen, on a regular basrs. 30

8.9. All drarns in Sanrc as for Same as for Same as f<lr Same as for Drainage and around One Star One Star One Star One Star the krtchen 30 30 30 30 shouid be covered and connected to the drainage st stem of the burldrng r ia a grease tlap In areas rvhere there ls no sewage system. it should be connected to the soakage. All to be maintained rn good u'orkrng condltron. at all tlnres -10

8.10 Floors, Should be of Same as for Same as for Same as lbr Same as for Walls lmpervlous One Star One Star but Three Star Three Star Kenl'a S ubsidiarl' Le gislation, 20 I 4 965 Section ltern One Star Tu'o Star Three Star Four Star Ftt'e Star Remarks and Ceilings materials, 20 with hlgh 40 40 non- quahty corrosive materrals and and finrsh non-shp, 40 conducive to easy cleaning. AII should be of good workmanshr p and frnrsh Excellent levels of hvgrene should be observed FIoors should have a gentle slope (mrnimum I rn 200) to$ards the drarnage pornt and the Junctron between all venrcal and horrzontal surfaces should be coved 20 8.ll Food Shoutd be Samc as for Same as for Same as for Same as Four Storage adequate, One Star but Two Star Three Star Star provrdrng ftir $'rth but should but should 60 separatlon of controllable hale separate have perrshables temperature compartments drstrnctly and gau ges for vanous separate nonpenshabl 40 food stuffs. compartments es, rvell 50 with ventrlated labelrng for and vanous food marntarned stuffs. rn hl grenrc 60 condltron Burlt rn facrlrties for refrrgeratron, shelvrng, pallets and cabrnets should be avarlabie. 30

8.12 Shoul,i be Same as for Same as for Same as for Same as for Lighting adequatr', One Star bui Two Star but Three Star but Four natu ral lirht llttinss lishtins with verv Hish Star 966 Kenyu Subsidiart Legislu ttttrt, 20 I 1 'J'tt Orta Stutr rt Star Thrcr,\ttrr Four Stut Fl't .Stur Rtnnr A an t1l or should be ot httrngs should qualrty ,< artrfrc r.rl. bc-ttc-r qualrty be tasteful k) standard of rvrth le-r cl of l_s provrde a Ilttrngs artrfrt ral pleasant antl frnrsh rllunrrnatron ambrance 25 controI I able. 20 10

9.0 GUESl' ROONI(S) 9.t Mininrunr Mrnrmun.r Mtntmrrnr srze Mrnrntum stzc Minrrnunr srze Acoustically Nlinimum stze o1 srzc to be 12 to be I.5 to bc 20 tobe25sqm sound Size bedtoonrs \q nr \q nl sq n) 50 rnterconneL Irn should hc l2 20 -10 40 g doors sq. nr rrt l07c of 20 ar arlable rooms u rll rttract full rnarks

9.2. Adequate S.ure as for Same as lirr Sanre as for Same as for Regulation natural Onc Star One Star hut Two Star but One Star of ventrl.rtlon. 30 rvrth qualrty rvrlh hrgh 40 'l'e mperatur * here llxtures.rnd qurlltY e openab lc l rttrngs iilt wtttdott'area -15 c()nd ltlonlng rs not of less sysle nts than 20',i of .10 floor area and/or suffrc rcrr t mcchanrcal alr condltlonlng should hc provrded. so as to malntaln a temperature range for the comfort of the gue\ts 30

9.3. Not esscntral N()t cssentlal At least 507c At least 757, A1l roonrs Balconies/ of the rooms of the should have 'I'erraces should hn e roorns should balcon res. balconrc-s have 50 20 balconres. 30 9..1 Fittings, Every room Sarrre as tbr Same ar for Sanre as for Same as for Furniture should be One Star but Trvo Star but Three Star but Four Star and fltted wrth a of hrgh should rnclude wrth valet but offenng a Equipment clean and qu al rt;, a serv tces hrgh comtbrLrble .{0 computcr data and eoftee tray degree of bed of not polnt. provrded. Mrnr luxury less than 190 50 bat' 70 cms \ 90 should cm\ provrde. on Mattrcss request should not 60 be less than l5 cms thrck with two Kettt'u Su bsitl iurt Le gislution, 20 I 4 96'7 S(( tu)n ll?ltl Ont Stut l-ytt Stut Tltr t't Stut Four SIar Fn'tStur Rtnnr Ls matchrns prllows. Foam rubber or cotk)n nraterral ol' hrgh qualrty IS rr-comnte nde d 'A rvardrobe rn each room \\'lth at least srx hangers. two charrs. onc table. bedsrde mat/nlg should be provrded 'Wastc paper baskets, luggage and shoe rack shoultl be prov rded. 'All lamps should be shaded 'TV and te Ie'phone should be avarlable 30

9.5 Soft Same as fbr Same as lor Same as tbr Sarle as for Furnishings ftrrnishrng One Strr but Two Star but Three Star Four Star And Linen and curtalns should be of of but should be bul wlth a should be at hrgh qualrty srgnrfrcantly of much hrgher least of the 40 hrgher qualrtl' hrgher qualrtv degree of rat lo 50 60 luxury of a w rndorv 70 to curtarn of I 1214n wrdth and length commenclng at 5 cm. above the floor Should be well designed, rn harmonrzed colour scheme. 'Beddrngs should be of g()od cotton l or hnen t fablc Ererl bcd should have I annroDriate t ; I 968 Kenya $s6ti4iary Legislation, 2014 Section Itent One Star Two Star Three Star Four Star Frv'e Star Rennrks srze of bed sheets. which can be tucked in All beds should have under- blankets. two bed sheets and top blanket or duvet wlth approprlate pillorvs. 'Mosqulto net coYenng the entrre bed and long enough to reach the floor. 'Approprrate curtarns and upholstery should be of good qualrty. frnrsh and s'ell marntalned 30

9.6 Change Should be Same as fbr Same as for Should be Same as for There should of Linen changed One Star One Star changed Four Star be a Par stock after el ery 20 20 darly or as or as requested of at least trvo nrghts of requcsted by the guest three use or by the guest 30 parrs of sheets \\,lth every 30 for each new guest bed. 20 9,7. D6c,rr Should be of Same as fbr Same as for Same as for Same as Four good qualrty, One Star bul Two Star Three Star Star, but conformrng rastefully but wlth a but wrth a evrdently more to the social presented rvide range higher degree lux urious and 30 of of 60 cultural decoratrons sophlstrcatron environment 40 50 wlth harmony of colours and well maintained 20 9.E Floors, Should be of Same as for Same as for Same as for Same as for Walls good finrsh One Star 20 One Star but Three Star Four Star and Ceilings and well with high but wrth a but of marntalned qualrty luxury exceptronally 'Carpets material used. touch rn hrgh qualrty where 40 matenal, matenal apphcable. rvorkmanship and frnrsh 60 should be and professronall frnrsh 50 Kenlta S ub sidiary Le g islation, 20 I 4 969 Sectton Itent One Star Two Star Three Star Four Star Five Star Rennrks fitted. with a good under lay and should be clean at all the tlmes. 'Doors and rvindorvs should be of quahty materral 20

9.9 Lighting There should Same as for Same as for Same as for Same as for be adequate One Star. One Star but Three Star Three Star natural 20 wrth addrtronal but with hrgh but rvrth much lightrng, hght fixhrres quality hrgher rvhere over the frttrngs. qualrty openable dressing table 40 frttrngs. wrndow area mirror 50 should not Portable or be of less other light thanZOTc of flxtures floor area, surtable for One hght readrng, fixturc for wntrng, etc. each bed. rn should be addltlon to provided the general 30 illumrnation Bedsrde switch and emergency lightrng should be provrded. 20

9.10 Sound Well sound Same for Same for One Same for One Same for One Proofing proofcd One Star Star Star Star rooms. for 30 30 30 30 the comfort and pnvacy of guests. 30

9.11 Literature Same as for Same as for Same as for Same as for Information coveilng One Star. One Star One Star One Star. in servlces, 20 20 20 20 Bedrooms internal telephone dlrectory and Telephone tarrffs, menus, emergency and flre exit procedures, etc., should be provrded. 'Specral notlce 910 Kenya Subsidiurt' Legis lutiort, 20 I 1 Secttott lte'nt Orte Stur l\ttt Stat Tltrt't,\tar Four Stut Fllt'S1rrr Retttat k re,qardr ng hotel lre-n aud I rab rl rtrcs should be well d rsplaycd .\11 rn tbrnratron should he p.ovrdcd rn [.tsu a]rlt. EngLsh/Fren i ch ancl lt least onc other lnternrt ronall v recogn rzable Ianguage 20

9.12 An electnc Same as for Same as for Same as for Same as for Communica bell. hght C)ne Star 10 One Strr but rn Tlirce Star Four Star 40 tion stgnal or addrtlon. the but rvtth Systems telephone followtng c r ten sions should be should bc prol'rded rn pror rded rn pror rded - h.lthroonts 40 every room Internal for intcrnal telephone commun rcatl uhrch cirn be on 10 connectcd to external network, through the hotel swrtchboard. or drrect dral Computer data potnts/hotspots 30

9.13 Room Should be Sarne as for Same as tor Slnre as fot Same as for Dcsignation numbered. One Star One Star Thrcc Star Four Star lettered l0 hut ln good but of better but of or other\\'lse qualrt)' q ual r t)' excellent desrgnatcd flttlngs 30 frnrsh with 20 40 clear slgnage t0

9.14 Room The marn Same as for Same as for Samc as for Same as fbr Security door and One Star One Stzrr. Thrce Star. Four Star. rvtndo* s 20 but \\'lth but provrsron but \\ rth a should be of hrgher qualrty for double functronal good quality flttlngs lockrng systenr electronrc weather 30 and door lens surverllance reslstant 40 syste nrs matenal and 50 fitted wrth secure locks/lockrn Kenya S ubsid iary Leg islat'on, 20 1 4 971 St,t ltott ltent Orte Star Ttto Star Tltee Stur Fttur Star Fn'c Stat RcntLtt As provrdrng nrax lnrum pfl\'ac) and secunty shLruld be rnstalled 20

9.15 Approved Same as for Same lrs for Same as tor Same as for Supplies in and sealed One Star Trvo Star. Thrc-e Star. Four Star Bedrooms bottled but all rtems In addrhon, but wlth but $'rth drrnkrng should be of h()t water flowers, assortcd u ater should good quahty bottle. extra chocolates. chocolates be supphed 30 pillorvs. swects and 60 darly. duvet/ blanket, f'rurts rn Bcdsidc rug tea/coftee tray season for each and assoned s0 guest. "Do tlssue paper Not Drsturb" should be sl8n, provrded. s tatlo n cry. Shoe bags. waste hln, shoe shrnrng appropnate pads, sc* rng lnsect krts and rcpellent. bedroom laundry sl rppers. bags. should be arrfreshenrng provrded supphes and 40 \\'ater glasse\ should be prol ided. 20 10.0 GUEST BATHROO NT(S)

10.1 Should be Same as for Sante as for Same as fbr Same as for Bathroom(s ensulte to One Star One Star One Star One Star ) each eucsl 30 30 30 30 ro()m 30

10.2 Size Bathroom/W Same as for Same as for Same as for Same as for C of not less One Star One Star, but Three Star Four Star than 3% sq. 10 should be of but of not less but should be nt not less than 5 than 6 nlore sq m. sqm spaclous 20 30 40 r0.3 Should be Same as for Same as for Same as fbr Same as for More grab Fittings, modest. One Star but One Star Thrcc Star Four Star rails and Equipment, functronal rl'rth a large but should but all but rvrth harr lacrlrtres for And and tnclude a mlrror rncludc an equrpment dryers disabled/ Amenities shower 40 efficrent should be ol and telephone handrcapped and/or bath mechanrcal air high qualrty, extensrons and senior tub wlth extractron rvrth Arahrc 90 crtizcns should mrxer and s) stem and shou er be provrdcd. splash guard a largcr mrrror provrded hangrng Indrrect Lght 70 naturally flttlngs are lnto thc recommended. shower tray. Burlt-rn bath WC, torlet tubs should be oaoer holder- at least 160 I I 972 Kenva S ubsid iarl' Legislation, 20 I 4 Sectton Itent One Star Tw'o Star Three Star Four Star Ln'e Star Renutrks hand wash cm. long basrn wrth 60 hot and cold water. a reasonably srzed mrrror. towel rail. grab rarl. clothes hook or hanger, and non-shp shower tray. 30

10.4 Floors, Good Same as for Same as for Same as for Same as for Walls impervious One Star but Two Star. LruI Three Star. Four Star and Ceilings non-shp wrth better wrth hrgher but wrth 40 matenals rvorkmanshr quality superior should be p and frnrsh. mate rrals. qualrty used. 20 30 materials. The 40 materials used to cover the walls should be at least uptoa herght of 2 5 meters from the floor 10

10.5 Towels Should be Same as for Same as for Same as for Same as for and adequate, of One Star One Star but Three Star Four Star, Bathrohes good quality t0 of bigger srze but the bath but should be material rn and better torvel should of much good qualrty not be of less hrgher qualrty. condltlon, rncludrng a than 80cm x 40 and changed face towel I 50cm and darly. and a should be of Bath mat of bathrobe. hrgher qualrty modest 20 material. material 30 should be provrded 10

10.6 Should Same as for Same as for Same as for Same as for Lighting provide One Star but Two Star Three Star Four Star and adequate rvith but of better but with 50 Ventilation illuminatron rmproved quality superior suitable for material s. 40 quality different frttings. finings bathroom workmanshi 50 u ses p and finrsh. There should 30 be effectrve natural and artrfrcral ventrlatlon. 20

10.7 Shaver Shaver Same as for Same as for Same as for Same as for Outlets and outlets One Star. One Star. but Three Star Three Star Sockets should be l0 should be of 20 20 Drovrded rn superior Kenya Subsid iary Legislation, 20 I 4 913 Settion Itent One Star Two Star Three Star Ftrur Slar Ftve Star Rentarks every qualrty. bathroom. 20 lndlcatlng the voltage supply Appropnatc sockets should be provrded. 10

10.8 Thc Same as for Same as for Same as for Same as for Supplies in followrng One Star One Star but Three Star Three Four Bathrooms should be l0 wlth addltron 20 Star the supphed rn of sanrtary qualrty and each bags, bath range should bathroom. room shppers. reflect a Sanltar) bln, shower cap, degree of soap and paper trssues luxury. tollet paper, and cotton 30 a rvater glass pads per guest and 20 torleky tray or basket provrded 10

10.9 Brns, WC, Same as for Same as for Same as for Same as for Sanitization hand rvash One Star One Star. One Star One Star basrn. bath 20 20 20 20 tub and shorver tray should be sanrtlzed wlrh approprlate detergents and chemrcals daily. 20 1r.0 SI]ITES

11.1 Not essentlal Not essential Minimum size Same as for Same as for Minimum should Three Star Three Star, Size be not less 30 but rvith more than 24 sq spacrous m rooms of 30 palatral proportrons with all prerequlsrte rntemahonally recognizable standards. 40 tr.2 Not Not Adequate Same as for Same as for Regulation applicable apphcable natural Three Star Four Star of ventrlatron. but wrth but with hrgh Temperatur where quality qualrty e openable frxtures and air rvrndow area frttlngs condltlonmg is not of less 35 systems than20Vo 40 914 Kent'u Subsidiurt' Le g i slotion. 20 I 4 Set trctt ltent One Stor Tvrt Stur l'hrec Stur Frtur Stor F rve SIu- Rtnmrks of floor area and/or sufTicrent mechanrcal air condrtronrng should be provrdcd. so as to mJlntarn a tcmp!-rature range for the conrfort of thc gue\ts 30 ll.3 Not Not Room scrvtce Same as Three Same as for Facilities apphcnble apphcable menu. valet Star but mrnr F-our Star and servtces and bar should 50 r\menities coftee/tca ive ll maker should stocked be provrded s0 Mrnr bar should be avarlable. Room sert'rce should be provrded on 24 hour basis 40 lt.4 Not Not Should have a Sanre as for Same as for Balconies/ applicable apphcable tefface or Three Star. Thrcc Star. Terraces balcony 30 30 30

11.5 Fittings Not Not Qualrty dinrng Same as for Same as lbr and apphcable applrcablc table Three Star Four Star Furniture with at least but rvrth 70 Four charrs: a appropnate dressrng table, study full length facrlrhes. and mirror, a an lounge, a easy charr. All coffee and the study tables. furniture and and conrputcr fithngs data polnts should be of should be rnternatronaIIy prol'rded recognrzable 50 qualrty 70

11.6 D6cor Not Not Approprrate Sanrc as for Same as for applicable appl rcablc and qualitv Thrce Star Four Star decrlratr<lns but they but wlth r should be should bc touch of provided tasteful and lurury. 40 elegant. 60 50 tt.7 Not Not Soft furnrshrng Same as for Samc as for Furnishings apphcable apphcable and curtains Three Star Four Star and Linen should be at but should be but nraterrals least of the of and ratro of d excellent frttrngs should rvrndorv to quality nlorc curtarn of materrals and luxurrous { Kert t'o S ub sicl io rt' Le,q is lation, 20 I I 9t5 Secttott Itettt Ont'Star Ttyo Stur Tltree Stcrt Four Stat Frt't, Stut Retttot ks 1 2r: rn urdth flttln ! 70 and 60 length startrng frorn 5 cm. above the floor 'Should be u e11 desrgned, rn harmortrzed colour scheme 'Beddrngs should be of good cotton OI hnen fabnc Every bed should have approprlate srze of bed sheets, rvhrch can be tucked rn All beds should have undcr- blankets. Two bed sheets and top blanket or duvet rvrth appr()pflate pillows. Mosqulto net covenng the entrre bed and long enough to reach the floor. ' Appropilate curtalns and upholstery should be of good quahty, frnrsh and well marntatned 50

11.8 Not Not There should Samc as for Same as lor Lighting apphcable applicable be adequate Three Star. 40 Three Star. .10 natural hghtrng whereby rvrndorv area should not be less than 20% of the floor area One light fixture for each bed, in addition to the generai illumination. Bedside switch 916 Kcrryu Srrlt.sidicu'r Legislu tion, 20 I I Sttttott ltent Otte Stttt Ttto $14y Tltree Stur Fitur Stur Fn t Star Rentut k and enlergency lrghtrng should bc prov rded Add rtronal Irght firturcs or er the dresstng tahle. nrrrror and poltable or other lrght I rxtures \u l table lor readrng, wntlng. ctc should be pnrvrded TO

11.9 Sound Not Not Well sound Sarnc as for Same rs for Prooling apphcable applrc.rble proofed roonr Thrc-e Star Three Star tirr comtirrt 30 30 and privacy of the guest 30 I l.l0 Not Not Llteranrre Same as for Same as for Informatron Information apphcable applrcable coverlnS Three Star Three Star concemrng in Suitcs \cr\ lces 20 20 t r a'r'el rntemal serv lc es tclephone drrectory drrectory coverrng such and tanffs. a\pec ts tn cnu s, as excursron cmergency and t()urs, postal [rre ser\,1ces. c\ tt bustness procedurc's, centres ctc . should be should be provrded provrded Specral noti ce rcgardrng hotel lrcn and Irabrlrtres nrust he- rvell drsplaved Alt rnfbrmatron should be pror rded rn Krswahrlr, Bngltsh/Frcnc h. and at Ie.rst one other r)tematlonally re-cognrzab le language 20

11.1 I Not Not An electrrc Same as for Same as fbr Communica apphcablc appLcable be11. hght Thrce Star Four Star tion s rg nal or but $'lth but rvrth Swsfems tr:le nhone telenhone internet Kc rn'u Suhsitl iurv Le gis lu t ion, 20 I 1 917 ,\t't ttott llcttt Onr, ,\tttt Tttrt.\tutr Tltrtt Snn four Stat Frt'e Stot Rertturks shoultl hc e\ tcnslons t:rcrlrtres pror rdcd rn provrded rn provrded on er erY rrrottt lbt all rooms of req uest. rntern Jl the Surte. 50 coml))unlcaho 40 n. ln addrtron, the firllori rnq should bc pror rdcd - Intcrnll telephonc conncctr-d to e \ ternsl net* ork through thc hotcl s* rtchboard. ol drrect dral Computer data po rnt\/hotspots 30 tt.t2 Not Not Approve-d and Sanre as for Same as for Supplies applicablc apphcablc sealed bottled Three Star Three Star. in Suites drrnkrng u ater butwrthahrgh ln addrtron, all supplrcd dar11. qudlrt) the bedsrdc rug assortment of utensrls. tools per gucst, supphes and 'Do Not 60 accessofles Drsturb srgn should be statloner\'. of r ery hrgh waste bln. quahty appropnatc 711 rnsect repcl lcnt. 1aundry bags. arr freshenrng suppllc\. \\'ater glasses. torchi lamp. match hoxes. and florvers suppl red Tea'cotTce fral togethcr wrth good qual r t)' kltche nette utenstls. cutlery and crockery should bc suppl rcd 50 I l.l3 Not Not Lrnen should Sanre as Three Same as Three Change of apphcablc apphcablc be changed Star Star Linen darll' or .rt the 40 40 eonr cnrcnce of the gucst\ 40 e78 Ketnrt,Srbsirl ru rt I-t',qr.s lo tion ^ 20 I I Otrc Stur Tno Star Tltt tc Stat Four Slur h-n'e Star Rcttrc'rks I l.l,l Roorn Not Not The ur.rrn door Sarne a: tor Sarre as for Security apphcahle apphcable and Three Star Thrcc Star rvindorvs I5 but !vith should be of functronirl good qualrty electronrc weather surveillance reslstant systems mateflal and 20 fitted u'rth secure locks/lockrng s) stem, provtd tng nla\ lnru nt pnr acv and secunty should be tn s tal lc-d l5 I l.15 Not Not Should be of Same as for Same as for Bathroom appLcahle appl rcablc not less than Three Star Four Star Size 10 sq ur but should be 90 70 spacrous enough kr accommodate a separate bath tub and shower cabrn. 90 ll.l6 Not Not Should have Same as for Same as for Bathroonr apphcable apphcable good quality Three Star Four Star Fittings and shorver but should also but with Equipment mtxers, W.C.. have a palatral bidet/Arabic shaver proportions shorver. hand magnifyrng 80 rvash basrn mrrror and a rvith a rvrde shower top, wall to cubicle. All rvall mrrror, should be spacrous bath of very hrgh tub, at lcast quality three towel 60 rails, amenrty tables. harr dryers and telephone All should be of hrgh qualrty 50 1t.17 Not Not There should Same as fbr Same as for Bathroom appLcabte apphcable be good Three Star Four Star Supplies quality but should also but luxurious assortcd and have a amenrty well stocked shaver krt and toilerry kit. magnifying torletries Good qualrty mrrror and a should be torlet paper shorver provrded ttssues. cubicle. 40 sanitary brn, 30 two water glasses- Kcnya Subsid i.ra't' Le gislation, 20 I 1 9lt) Secttott ltent Orte Sror Tv,o Star Tlu ee Star F-otn'Stuu' Fn'e Stat RennrLs bathroom rug, shou er caps. non-slrp rug, sLppers and robes, should be provrded 20 1 t.18 Not Not Good Same as fbr Same as for Bathroom apphcable appl rcable lmper\'1ous Thrce Star Four Stnr. Floors, nonshp but of very but wrtlr Walls and materials hrgh qualrty luxurrous Ceilings should be used material. rnterror tlesrgn. for floors and dcsrgn, rxcellen t rvalls The srrrkmanshrp matertals. materrals and frnrsh. u,orkmanshrp used to covcr 40 and frnrsh the *'.rlls s0 should be of at least I 5 metres from the floor, and should be of good quality. desr,cn. rvorknranshrp and frnrsh 30

11.19 Not Not A minrmum of Sane as for Same as for Towels and apphcable apphcable tuo \ets of Three Star Four Star Bathrobes hrgh qualrty but of much but of superror tolve l\. hrgher qualrty compused of quaht)'. 50 bath. hand. 40 and face towels. changed on a darly basrs, should be provrded. 30

11.20 Not Not Appropnate Same as fbr Same as for Lighting applicable applicable number of Three Star Four Star and lights. One of but wrth but thc desrgn Ventilation them berng superlor and above the qualrty fittrngs finrsh of mlrror should and lrttings be avarlable frnrsh. should reflect for general 50 a much rllumrnatron of hrgher degree the bathroom. of Excellent and luxury effrcrent 60 natural venhlatlon and mechanrcal arr extraction system should be installed. 'Electncal lightrng should be of sufflclent 980 Kctn'a Subsidirrrt Lcgtslutron, 20 I I wattag!- Adequate socket outlets. rndlcatlng Volt.rge shoukl be pror rded 40 tt.2t Not Not Hrgh qualiti, Samc'as lor Same as for Shar er apphcab le appl rcahlc sockets and Three Star. lirur Star Outlets and shavc-r ()utlets, but should he .10 Sockets lndlcat il]g of voltagc should suPcfror be provrded qualrty and 20 sutl rcrent wllttllge 30 12.0 HYGIENI.] ANI) SANITA'I'I ON 12.l Guest Good Sarne as tor Same as for Sanrc as firr Same as fbr Cloakrooms I rllperv l()u\ One Star 30 One Star but rn Threc Star Iirur Star 60 non-shp addrtron fresh but rn addrtron rnaterral flowers or a rvr-ll should be rndoor equrpped trsed for plants shoultl po* der l-krors and be provrded roorn should u.rlls The 50 be ;;ror rded materlals 60 used to cor er the rvall should hc to a herght ol n()t less lhan I Lr ntetrc\ fl'om thc- Iloor CloaLrooms should bc conven rcntly located to publrc arcas, properly r entrlatetl and well lrt. Cender pnVac)' should be' assured anrl c lcarly rnd rcated. ,\ll doors should hc lltt.-d u rth appr0pflate krc ks: r\ l1 torlets should bc clcan and Kent'o Subsidiart' Leg tslution, 20 I 4 98r Setttort ltern Orrc Sku Trwr Slar Tltret Stur Four Sto' F n'c S\ut Rentark s functronal; 'The follorvrng should be provrded and marntarned - - Soap drspenser $ rth \oap, - Drsposablc trssue, and/or electrrc hand drrer - A hancl wash basrn - Runnrng hot and cold \\ ater - Torlct paper - Sanltar) brn wrth hner lnd lrd - Mother and chrld facrlrtres - Coat hangers/hoo ks 'Facrlrtres for the Drsabled/han d-capped. 'Indrvrdual rrrrnals rvrth runnlng water an(l drarnage should be ar arlable 'Totlets should follorv thc townshrp burldrngs code. The entrarrce to the cloaktoonrs fronr adlacent room\ should havc arr locks 30

12.2 Staff Should he- Same as for Sanrc as for Sanrc as for Same as lirr Changing/ suft'rcrent rn One Star One Star C)nc Star One St.rr Wash relatlon to -10 30 JO 30 Rooms the nunrbcr of stafl-. rn hne u rth thc Bu rlthng Code and 982 Kctrya Subsid iarv Legislation, 20 I 4 Secnon ltent One Star l'ytt Slu- Tltret Stuu' Four SItu' Fn'e Star Rtnurrks hcalth r cgulahons Should be elean and ri e ll rnarntarned .rt JII tlmes Should be 1;rovrded \\ ttlt su lfrcrent to r lets. shorvers and rndrvrdual Ioc k!-r S. Gcnder scParatlon .rnrJ prrvaCv :hould be observed, Facrlrtres tor the Drsabled/han d rapped sltrruld be provrded r\menrtles should be rn keeprng rvrth standards of the estabhshmen t 30

12.3 Refuse Fac rlrtres Same as for Same as lbr Same as for Same as for Storage and should meet Onc Star One Star One Star Four Star Disposal the local 20 20 but with but rvrth a health evidence for hrgher display standards professional of and handhng professronalis en\'lronment 25 m al protectlon 30 regulatrons 20

12.4 Drarnage Same as for Same as for Same as for Same as for Sewerage should be One Star One Star One Star One Star connected to 30 30 30 30 the se\\'age drsposal of the to$ n. rvhere apphcable; where there ls no sewerage svstem. the drsposal should be rn hne wtth the Burlding Code and Kertya Subsitliart' Le,qislutiott, 20 l1 983 Secttott ltetrt One Star Ttt,o Strtr L'hrec Star Four Star Fn'e Star Rennrks hcalth regulatlons -10

12.5 Vermin The Same as for Sanre as lor Sanre as for Same as fbr Proofing premlscs One Star One Star One Shr One Star should be 20 20 20 20 fu mr,qated rc-gularly in accordrnce wlth health rcgulatrons and properly protec(ed against other YCrmln 20

12.6 Water There should Same as for Same as for Same as for Same as for Supply be consistent One Star One Star Onc Star One Star. supply of 20 20 20 20 \rfe \\,ater conformrng to local and wHo standards Water from pnvate SOUTCCS should be regularly treated and approprrately certrfred by competent National Authorrty 20 12,7 Water Should be Should be Should be Should be Same as for Storage adequate to adequate to adequate to adequate to Four Star last for at last for at last for at least last for at least 50 leastone(l) least three frve (5) seven day. rn case (3) da1's days (7 ) days of supply 30 40 50 breakdou'n 20 13.0 SAFETY AND SECURITY

13.1 Fire All matenal Same as for Same as for Same as for Same as for Protection rn the One Star Three Star Three Star.40 Three Star. .10 Estabhshme but fire but rvith nt should be detectors smoke of fire should be detectors and resrstant or installed 30 sprrnklers retardant rnstalled -{0 material Adequate and appropriate fire fighting equipment should be 984 Kenyu Subsitl iart Leg islutiort, 20 I 4 Sccttttn IIt,nt One Stu' T tyrt Strrr Tlu ee Stut Four Sttu' b rt e SIor Renrur ks provrded and ucll marntarrred, rn ercellent c()nditx)n at all trmes. rn accordance u rth local frrc fightrng and prcventl()n by law's 'Frre al.rrms should be rnstalled. 'All staif should he famrLar rvrth avarlablc frre frghhng equlpnlcnt antl therr u\!-. 'Frre dnll e \erclse \ shouk' be crrrned out reeu I arl y; Irl erl estabhshmen t should hare an rn-housc crlre ftrc frghtrng teanr. 'Statukrry frrc satity notlces should hc pr omlncntly drsplayetl rn guc\t r()()m and publrc at cns: 'The hotel must bc rnsrrred aq.lrn\t llre hazards 20

73.2 All clectrrcal Sarnr- as for Same as for Sanre- as lirr Saure as firr Electrical rnstallatrons Onc S[ar One Star but Thrcc Star Thre'e St.rr Safety should be l0 rvrth hrgh l5 but rvith uell qualrty hrghcr qualrty marntalned, rnaterrals, matcnals, 1n trttlng\ and flttlngs and accordarrce rvorknransh rp rvorkmanshrp *'rth t5 20 app Ircah le elcctrlcrl salcty lari s. l0 I i Kcnt'u Su b sidiury Le gi, lat' on, 20 I 4 985 \t'tttott ltt'nr ()tte Stcu Tro Stctt Thr t't' Stat Four Stur Fryt Stuu Ra rn u rl,t l -r.3 Thcre should Sanrc as for Same as for Same as for Same as for Securitl be adequate Onc Star One Strr. l'hree Star 'l'hree Star. securrty 20 hut wlth morc 30 but rn addrtron arran,qenrcnt el.rborate raprd there should S fcspoil se be a functronal rncludrng the .trran!lcment\ !-lcctronrc followtng - -10 survcr I lancc a l unc tronal \) \tenr ln alarm system placr- connectcd to Jo external raprd resl)onsc \\ \(cm. 'adequate. pr operlv trarned and cqu rppr-d ser unty personnel 20 13..t Thcre should Same as lirr Sirme as for Same rs for Same as for Emergency bc Onc Star ()ne Star but 'I'hree Star Ir rur Star I'o$'er appropn.rte 20 ri rth slrndby but \\'rth but u rth coltl altcrnatr ve gcnerator standhy rooms. sources ot pror rdrng gcnerJtor \\ ater Pumps power, lr.l h.rsrc hghhng sufflcrcnt tcr and arr c tsc of il) essr-nttal pror rdc condttroners farlure ol' and pubhc hghtrng rn all a()nnected ntallt are as areas of the to emergenL ) supply. 30 hotel. porver back up 20 50 sy s te n'l 60 l -1.5 F-irst A(le qu atc Samc as lirr Same as for S.rme .rs for Same as for Wherc Aid Ard Krts One Star One Star Three Star Three Star. necessary, a should hc t0 but \\ lth a 20 20 C'hnrcal provrdcd. Doctor on Officer/Nurse \\ rth some of eall should be thc 20 rrvarlahle sutt on dut) tra[)ed n lts apphcatlon technrquc's l0 l -r.0 SUNDRY SERVI(]F],S

1.1.1 Thr-re should Same as lor Same as tbr Same as for Same rs for Luggage, be a roonr One Star One Star. One Star ()ne Star Lost and li)r \tor.lge l0 l0 l0 l0 F-ound of luggage. Room All lost and found propert) should hc appropnately kept l0

14.2 Shoe Should bc Should be Should be Should be Should be Shine ar arlable avarlable al arlable ar arlable. avarlable. IO 10 l0 l0 t0

14.3 Babr F,x nerrereed Samc as ti)r Same as for Same as for S.rme ls for 986 Kcnt'u Su bsid iury Legislation, 20 I 4 Sectutn ltent Otte Star Ttro Stur Tltree Stur Four Snr Five Stur Remark-v Sitter Baby Srttcr One Star One Star One Star C)ne Star should bc 10 l0 l0 l0 avarlablc, \\ rth prlor arrangement 10

1.1.4 Room Should bc Samc as lbr Same as for Same as for Same as for' Service avarlable on One Star One Star but 'l'hree Star Three Star request. 10 should be 20 20 10 available for 2.1 hrs. 20

14.5 Washing and Same as for Same as for Same as for Same as for There should Laundry rronrng of One Star but Trvo Star Two Star Four Star be a Par stock and guest dry cleanrng 20 but rvrth 30 of at lcast Dry clothes to be *'ashrng. dry Three Cleaning should bc ananged, rf cleanrng, pars of shects Services provrded, not rroning and for each wrth proper avarlable. presslng bed. storage 20 servlces, facrlities for avarlable. Hotel Lrnen 30 and guest clothes 10 15.0 HUMAN RESOURC E

15.1 Human There should Same as for Same as for Same as for Same as for Resource bea One Star C)ne Star One Star One Star Policy documented 20 20 2fi 20 Human Resource Management Pohcl' specifying.- Terms and conditions of servlce, Schemes of servlce: Employee reu'ard/rncen tlve scheme(s): In-house and Extemal trainrng programmes 20

15.2 General Same as for Same as for The hotel Same as for It iS Professional Management One Star One Star should be Four Star recommended Qualificatio of the 20 but should be supervrsed by but in additron that all ns of establishmen under the a highly should have a managers of Managemen t should be supervrston of trained and Human accommodatro t Staff under a a person experienced Resources n qualified surtably person, Development estabhshments person, trained assisted by Manager. be certrfied by and several 50 members of aoorooriate exoerienced rn oersons with national Ketrya Subsidrurt Le gislatton, 20 I 4 987 Set'ltrttt Item One Stu Tv o Star Tltree Stut Four Slat Frve Star Rentu-l,s natronal hotel rclevant and/or authontres. managemcnt, prot'cssronal rntclnatlonal 20 assrsted by qu al rfrcatrons professronal One or rn thcrr bodres more persons respcctive rvrth srmrlar flelds. trainrng. Comprehensrr Continuous e rnhouse tralnlng, tramrng rncluding ln- programmes house should be programnres rn place. should be 40 available, 30 1s.3 Dependrng Same as for Same as for Same as tbr Same as for It rs Department on the slze One Star One Star Three Star Four Star recommended al and 30 but each but with duty 50 that all heads Heads organlzatron deparlment manager of al \tructurc must be under avarlablc at all departments of the supervrsion ttmes from Three the of a per son or s0 Star and above establlshmen pcrsons of be members of t. there appropflate natronaI and/or should be at tralnlng from a lntemahonal least one rccognrzed professronal su rtably lnstltutron and bodres quahfred and expenenced, experrenced to marntarn person to vcry good assrst rn thc service for day to day guests, at operatrons all times. For 40 establishmcn ts of 50 rooms and above, cach department should be superv ised by an appropnately qualified person 30

15.4 All operative Same as for Same as fbr Same as for Same as for Appropriate Professional staff should One Star but One Star but One Star but One Star on-1ob Qualificatio possess the the proportion the proportlon but the tralning ns of professional proportion of of of proportron of plogrammes Operative qualification professionall professionally profcssionally professionally should be Staff s and y certified certrfied staff certrfied certrfied formulated appropriate staff should should be at staff should be staff should be and experience be at least least at least 907o marntarned to marntain 5O7o '709a SOVo 60 satrsfactory 35 45 50 services for gucsts, at all times. Atleast 40Ea of the staff 988 Kettt'a Sultsitliorv Lcgislation, 20 l4 Settttttt lknt ()ne Slur I tttt Stur Thrat Stur Fout Stru- F u'a ,\tut RenarA shonld p()sses certfre d qu altfrcatrrn s from recogn rzed lnstltutrons 20

15.5 The Same as for Same as fbr Same as lor Same as for Languages Manager One Star One Star hut Thrcc Star Four Star. should har e 20 the N{anager. but the 40 a u'orkrng Assrstant Manager. knowledge Manager and Assrstart of othcr (]uest Contact Managcr and rnternatronall staff should Guc\t Contact y rccogntzcd havc rvorkrns stafJ should be languages, rn knon Iedge ot ablc- to addrtron to at leart one of \peak at lea\t English/Fren the one of ch and r nternatlonai ly the Krsuahrlr recognrzed lnternatrondll) 20 langu ages, recognrzed ln addltlon to languagcs, Engl rsh/Frenc rn addrtlon k) h and Englrsh iFrenc Krswahrlr h and 30 Kisu ahrh. .t0

15.6 Health St.rff should Salre as for Same as for Same as for Same as for be medrcally One Star. One Star Onc Star One Star. examrned 10 l0 l0 l0 regularly. rn hne wrth statutor) health regulatrons- 10

15.7 Staff DrfTerent Sanre as for Same as tbr Same as for Same as for flniforms unrforurs lirr One Star C)ne Star C)nc Star, but Onc Star each 20 20 of vcry good but of superror departrnent q ualrt) good kept in good. JO qualrty cle an 40 condrtron, rn conformit;' wrth safety requrrements should be provrded. All staff should have name tags indrcatrng designation 20

15.8 All statT Sanre as for Same' as for Same as for Same as for Personal should be One Star One Star One Star One Star Grooming well 10 l0 l0 10 groomcd, at all trmes, 10 I Kctrt'a Subsitlictrt Le g rskttult, 20 I I 989 Settrrt ltunt One ,\tor Ttto Stor Tltret Star I'int Star Frve Star Renrurks

15.9 Dining A Dinrng Same as for Same as lbr Same a: for Srmc as for and Rtxrm ol- One Star Onc Star but rn Thrcc Star Threc Star Recrcationa adcquatc 20 addrtion other 30 -r0 I sllc m rndoor and Facilities for rclatlon to outdoor Staff thc number c- n [!- rtaln nt en I o1 staff. rvell fac rlrties r.-ntrlatcd. hl should bc and provrded functronr l1y -10 furnlshed. tnc ludrng basrc recreational tacrlrtres, clean and u'c11 marntained should be provided 20 16.0 GENERAL

16.1. Audio Sott Same as for Same as [<rr Same as for Samc as for Visual background (Jne Star. One Star but One Star One Star or prped l0 wrth multl 20 20 music/radro channel should he TV. avarlable at 20 pubhc areas. l0 16.2 'Smokrng' Same as for Same as lbr Same- as tilr Same as for 'Courtesy of and'Non- One Star One Star Onc Star One Star Choice' Smokrng' 20 20 20 20 zones should be rdentrfled and clearly rndrcated 2t:t r6.3 Should he Same as for Same as for Sanrc as lbr Same as for General adequate One Star One Star. hut Thrce Three Stores provrdrng for 20 better Stars Stars separatron of organized. 30 30 drll-erent both rn terms types of of goods merchandise/ segregatron. goods, rvell layout and r enttlated managemcnt and 30 marntarned, Proper shelving and cablnets should bc avarlablc 20

16.4 Guest lrtts Same as ibr Same as tor Sanre as for Same as for Lifts/Elevat should be One Star. Onc Star hut Thrcc Star Four Star. ors pror ided for -10 $'lth servlce but Cuest hft 50 burldrngs of hft/passage should four or more orovrded hal'c luxunous 990 Kenya Strbsid iart Le gislatiott, 20 I 4 'l Setlntt Itetrt Orte Star Ttto Stur hree Stur Four Stut Frle Srar Rentur ks storeys, for all floors d6cor and rncludrng 10 features ground f)oor. 50 a\ per the Burldrng Code. 30 16. 5 Adequate Same as for Same as for Same as for Same as for The number of Parking parking One Star One Star One Star but rn Four Star. parkrng Facilities space, ln 20 20 additron the spaces should relatron to surface of the be rn the number parking confornr rty of rooms and space should rvrth rn close be rvcll paved, local/natronal proxrmlt) of marked and burlding the hotel, secu rcd. code. Covered should be Suffrcient parking rvill be provided. and marked an added Specral u'alku al s advantage, parking and should be access fbr desrgnatetl the 30 drsabled/han d - cappcd should bc provided 20

16.6 Adequate Same as for Sanre as tbr Same as for Same as for Shopping shopping One Star. l0 Onc Star but Three Star. 20 Three Star. 20 Facilities facrhhes wrth morc should be vaned rtems available for such as books. purchase of clothes, torletries. magazines etc, sports, A grft shop wcar, post and beauty cards etc. 10 saloon rs recommended. Drug store/pharmac y wrll be an added advantage. 20 16, 7 Taxi Should be Same as for Same as lbr Same as for Same as for Service avarlable on One Star One Star but Three Star. Three Star. call. l0 an appornted 20 20 10 taxl servlce should be provrded 2$

16.8 Guest Services to Same as for Same as for Same as for Same as for Transport areas of One Star One Star One Star One Star interest for 20 20 20 20 the convenience of guests should be avarlable 20

16.9 Some form Same as for Same as for Same as for Same as for Entertainm of One Star One Star but Three Star Four Star Kettyo Subsidiart' Legtslatiott, 201 4 991 Settutn Itent One Stur Tto Stur Tlree Star Four Star F n'e Stur Renur rks ent entertalnmcr) l0 u'rth propc-rly but \\,lth a but wrth And t should be organrzed and ! anety of excellent Recreation provided schedulc-d entertirlnment recreational 10 entertalnnlent and fae r I rtres and recreatlonal 40 recreatronal lacrlrtrcs. facrlrtrcs. u hrch should 20 r nclude sports and lrr e band 30 16.r0 Somc Sanre as trrr Sarne as for Same as lirr Sanre as fbr Outdoor landscaprng One Star but 'I'rvo Star but Threc- Star Four Star Areas should be n rth ri rth good but \\llh \er) 50 donc ard adequate landscaprng good rve ll lantlscaprnt. should be landsc.rprng nralntalned. 30 done, u'herc $'rth .testhetrc 20 space .rllo*'s appc.rl and be ricll should be nrarntained done 40 50 16. ll Where Same as lbr Sanre as for Same as lirr Same as for Swimming applrcable. a One Star but Two Star bu( Three Star Four Star -50 Pool s\! rnlmrng the desrgn. should not be but wrth a pool pool of facil rties, of less than of not adequate amc nlttes. seventt flve less than Onc size should and qualrty (7-5 ) square hundred be provrded of nrctres, $rth a ( 100) square and matenals. scparate pool metres and well structures, fbr chrldren hrgh standard marntained frxtures and .l( ) of to ensure equ lpment, desrgn and safety of should be frnrsh The s\! lmmers of good. 20 water The pool temperature should have should bc AS regulated. 50 mlnlmum - Treatment room and frltratron plant Beds and mattrcsses ' Separate changlng rooms for men and women should be prov rded 'Clear markrngs t0 rndrcate deptlr at drfferent polnts ' Surtably trarncd and equrpped attendants/L1 fe L)L)2 :;(cltt)n lt(fil ( )t1e Stat Ttt,t Sktt fltret Stur Fotu- Star Fn'e Star Remurks Guards 20

16.12 Hotel Should he Same .rs irr Sarnc as tbr Sanrc- as for Sanrc as tor Insuranre corereil b: ,r ( )ne StJr' Onc St.rr Onc Star Onc Srar public -t0 -10 30 -r0 I lrahrlrty lnSttfdll( l' anrl otl1er \tatrLtol \ In\Urance polrcres JO r 6.1-l Oplrona). but Sartte .ts lor Sanrt' as for- Sanrc as for Sanrc as for Health \\,licre lL (hie )tar Onc Star but Thrce Star Thrcc St.rr ('lulr ."\l\tS lt 20 urth Stc.rm -10 but \\'rth a shoLrld he bath. rvrder range *cll *hrrlpool artrl of luxurrous cq tl Ippe(i t\ 1a s sacr facrlrtres !vrth a parlour 40 su r tab1l pnrvrdcd trairerl -10 tnstn trl()r E. TOWN HOTELS Minimum Score fot Town Hotels (at to qualrfv fbr One Star gradrng. a Hotel lnust score 100 per cent on essentials Itemsl and a milrnrum of -50 pel cent pornts out of the possible total of 2,135 points nrarked ()n the Crrteltr tbr attalnlng a Onc Star riltlng. as lndrcated herern belorv. (h) to quallt)'tbr Ts,'o Star gradrn-q. a Hotel mu\t score 100 per cent on esselitlals Items; and a murilnrrm of 60 per cent pornts out of the possible k)tal of 2.-100 points markcd on the Cr-rtelra fol-attarnrng a Two Star ratiilg, as intlcated hereur belorv. to cluaLfv fol Three Star- grading. a Hotel nlust score 100 per cent on essentlals ltcmst a mrnrmum of -30 per cent points under each uraln section and a total mlnlmum of 60 per cent out of thc po\slble total of -1.1-3-5 pornts markcd ou thc Cntena for attarnlng a Three Star ratins. as indrcated herein belorv. (rl) to qualifl fol Four Star grading. a Hotel nrust score 100 per cent on essentlals Itcmsl a minlmurll of -10 pcr ccnt l)olnts uDdeI each nrain sectron and a total mlnrmum of 80 per cent out of the possible total of -1.97-5 pornts nrarkcd on the Critena fbr attarning a Four Star ratlng. as rndrcated hereur belo$ (c) to qualifl'for Frre Star gradrng. a Hotcl must score 100 per cent on essentials Items. a milinrum of 50 per cent l)oults under each nrarn section and a total minrmum of 80 per cent ont of the possible total of -5,57-5 pornts mlrkc'd on thc Crltena for attarning a Foru Star ratlng. as rndrcatecl heren belou. Settrort ltent Otte Stttr Ty o Stut Tltree Stat Four Star Fn'e Star Rennrks 1.0 LOCATION l.l Location The locatron Same as for Sanre as for Same as fbr Same as for o1'thc ()ne Star Onc Star. Thrcc Star. Three Star establ rshnrenl 10 but offerrng 20 20 should be eas) surtable for a accessrhrlrtl. Torvn Hotel. safetl , comfort l0 and tranrlurlrtl' 20 Kcttyu S'rrbsitliurt [,,.egr.slution,20]4 99-1 Settt,ttt Itettt Onc Stur Ivo StLtr I hree Stot F out ,\tutr R I ntarl, \

1.2 Sitc and The S.rme as 1or Sarrrc- .rs for Saurc .rs fbr S.rme .rs liri Appr ()pr1.ltc Environment establishnrent One Star One Star, Threc Shr Three Star. auth()rltres should ht- rn 20 but thc- loe alrtt .t0 huI thr- tn nrcntbr't harmonl u rth antl thc IocaLty.rnd statcs should the natural envlr()nment thc sct rsrdc srtc\ and/or rnc lud rnq L-n\'lronntcn I surl.Lhle for hurlt up thc out look rncludrng h0tc I cnvlronnrcDt should be the'out look burltlrng/ and rn surt.rble for a should hc devclopment conformrtv hotel ot \u Ltabl!- l or x Envrronmr'ntal rvith the llltr-rnxtronarl ly hotel ol itsscsslnel)[ burldrng and recognrzablc' hrgh must be done developnrcnt staud ards l ntcrnatr( )n.r11 regulat l0n s 40 ) appltc.rblc to rccogn rzahlc the to\\,n standarrls 20 60 2.0 BT]II,I)ING

2.1 Autonomy There should Same as for Same as for Same as fbr Same as lirr of be separate Onc Star One Star Three Star Iiour Star Building and 20 but all rooms but tu hut ln rndependent :hould be addrtr0n lt .rddrhon thc access approached should be rvhole fbr the hotel through a semrdetache burldrng guests and foI corrrdor or d fronr other rhould deltvencs pnvate burldrngs. he 20 passages 60 conrpletcly 50 detached from othcr buildings. 90

2.2 Design In conlorrnrtl Same as lirr Same as tbr Samc as for Same as 1or and with the One Star hut Ttvo Star but Thrcc Star Four Star Architectural Buildrng Code rvrth somc the but thc hut should Features and other clalm to archr tectural fagadc-. har e elegant exrstrng bcauty and f'eatures and archltectural and butlding style. general features, dlstlnctlve regulahons. 30 constructron ot construchon features modest rn style the and finrsh of a hotel of and beauty, burldrng and of thc vcry hrgh and its frnrsh burldrng rn r nternatron.rll \tructurally should be of relatron to )' sound. bettcr the rccognrzable Should be rn standards. envrr()nment standards hamony rvrth 40 should be and shorrltl the physrcal of hrgh hare adtlcd built standard, functronalrty up, natural. durable. safe . safetl . social and and uell securrtl and cultural marntarned. conducrvc envlronment, 50 to relaxatlon 20 60

2.3 Capacity The hotel Same as One Sanrc as Onc Samc as One Same as One should have at Star Star Star Star. least ten (10) l0 10 10 l0 lettable accommodatio n unl(s l0

2.4 Corridors, Should allo* Sanre as lirr Same as for Same as for Same as fbr Staircases. easy One Star One Star but Three Star Four Star 994 Kent'u Subsitliort Legislation, 20 I 1 Hallways and passage and bc good finrsh but u'rth hrgh but clegantll' Walkwavs rvell Irt Srde and wrth qualrty made u'rth rarhngs should decoratrort. frnrshes, very high he provrded 20 dccoratton qualrt) and there and good frn rsh. should be a nlaln tenance 40 gentle slope 30 fbr starr cases Should be riell maintarned. and protccted fton.) raln l0

3.1 Reception nn appropnatc Same as One Sanre as for Same as tor Same as Area area Star One Star but a l-hree Star Four Star suitably l0 separate but 40 desrgned lor conc rerge custonter rccerr rng of servlce area scrr rce/publt guests should should be c relatron be avarlahle. provrded area should l0 30 bc provtded t() assrst g ue sts. 40 l, Appropfldte Same as One Same as for Same as fbr Same as fbr Information and Star One Star but Three Star Three Star Services rclevant Buest 20 wlth wlder and 30 30 rnformatlon l arred should be rnformation avarlable. rvhrch rncludc rncludrn_q health. socral 'Totrnsnr and rehgrous servtce gathcnngs. pror rders. t0 'Emergency and frre crrt procedures etc should be provrded Lit!-rature covennS \erv tces. internal tclephone drrectory and Tarrffl, and menus should be provrded Specral notrce regardrng the hotel lien should be drsplayed Ail rnformalton should be rn I rsh/Frenc Kenya Sttbsidiarl' Legislation, 20 I 1 995 Seclrcrt ltent One Snr Tx'o Stor Tltree Star Four Star F'rt,e Strr Renrurks h, Krsu'ahrh, and at least one other rntenratronally recognrzable language 211

3.3 Hours of Should be Same as tbr Same as for Same as for Same as for Service trventy fbur One Star One Star. C)ne Star One Star (24). 20 20 20 20 20

3.4 Paging A srmple, Same as fbr Prof'essronal Same as for Same as fbr Systems functronal One Star drscrete pagtng Three Star Three Star paglng system 10 svstem should 20 20 should be be used avarlable 20 10

3.5 Safe Should be Same as for Indrvrdual salc Same as for Sarne as for There should Deposit al arlable. in One Star deposlt Three Star Three Star. be Service the proporlron 20 box should be .t0 40 suffrcient of at least one provided arrangement box for every ln the guest fbr the safe frve rooms. rooms keeprng of 20 40 largc valuables

3.6 Foreign Forergn S.rme as tbr Same as for Same as for Same as for Exchange exchiurge One Star C)ne Star One Star One Star Services servtces 10 l0 l0 l0 should be provrded 10 Concierge Adequate Same as for Same as for Same as for Same as lor Seryices number of One Star One Star Three Star. Four Star bellboys 10 l0 but wlth 20 should be doorman avarlable for avarlable twenty fi)ur 20 (2.{) hours a day 10

3.8 Languages Front offrce Same as for Sanre as fbr Sanre as for Same as for staff should be One Star Onc Star Thrce Star Three Star able to L0 but the head of 20 20 comnluntcate department EngLsh/Frenc and some h and stafT should be KrswahrL able to 10 communlcate at least one fbrcrgn lnternatlonall) recognrzed language rn I addrtron to Enghsh/Frenc h and Krsrvahili 20

3.9 Should be Same as for Same as for Same as for Same as for Communicati avarlable and One Star Onc Star but Three Star Four Star on rnclude at Ieast 20 should rnclude but wrth 40 t 996 Kenya $116ti4iary Le gislettion, 20 I 4 Secttort ltent One Star Tv'o Star Three Star Four Star Ftv'e Stur Remarks Services telephone and a fully postal Busrness equrpped servlccs. Center and and spacrous 20 Itttcrnet Busrness s!-r\ lces Center 30 40 4.0 LOBBY/LOU NGE/PI]BI,T C AREA(S)

4.7 Should be Same as for Same as for Same as for Samc as fbr Lobby/Loung available, One Star. but Trvo Star Thrce Stlr Four Star el modest rn wlth better but but rvith but wlth very Public Areas design, dcsr_qn exclusrve-ly excellent high functional and l5 desrgned fbr desrgn, degree of rn hne rvrth and used material, luxury. apphcable by guests rvorkmanshr ambrance Butldrng Code 20 p, elegant and beauty 10 ftnrsh and 40 hrgh degree of luxury. 30

4.2 Size of Should be Same as for Same as for Same as for Same as lbr Lobby/Loung pr0portlonatc One Star Onc Star Onc Star but Four Star e to the capacrty l0 l0 should be 20 of the more estabhshment. spacrous. l0 20

4.3 Amenities Should be Same as for Same as fbr Same as for Same as for and adequate. The One Star. Two Star. but Three Star Four Star Accessories srze and range but should rn addrtron but should but of amenities be of rvider readrng and be of greater generously and range and wntlng range, very f'umrshed accessories quality mateflals hrgh qualrly. with highesr should be 20 should be excellent standards rn proportionate avarlable condrtron. quality to the srze of 30 very and attentlon I the hotel and comfortable to detail. the needs of and well comfort and customers, upholstcred. elegance rncludrng thc 40 50 i disabled t0

4.4 D6cor Should be Same as for Same as for Same as for Same as for adequate, One Star but Trvo Star but Three Star Four Star I functional. of should be of but should but offenng simple, recognrzable higher qualrty. be of much a blending with theme/conce 30 higher distrnctively the pt quality and Eteater natural and 20 luxurious. quality. cultural 40 s0 environment, of good qualrty and well malntarned 10

4.5 Where Same as for Same as for Same as for Same as for Regulation of apphcable, One Star One Star but Two Star but One Star Temperature adequate 30 wlth quahty wrth hrgh 40 natural Itxtures and qualrty ventilatron. fittln ss alr ( Kent'a S ub s idiart Le g i,sluti on, 20 I 4 997 Stttton ltetn One Star Ttyo Stur Threc Star Four Sttu' Frve Star Rtmarks and/or 35 condltlon rng suff icient systcms mechanrcal 40 Ventrlatlon should be provrded 30

4.6 Floors, Should be o1' Samc as for Same as for Samc as fbr Same as for Walls good One Star Trvo Srar, bul Thrce Star Four Star and Ceilings qualrt1,. but all should be of but u,ith a but rvrth peflr)anent and materrals htgh quality degree of hrghest lmpervlous and materrals and luxury rn the standard of matenal and finish should excellent qualltv, palatial rvell be ot better finrsh. materials, elcgance and marntarned, qualrty. 40 desrgn, quallty reflechng high 30 workmanshr 60 standards of p and cleanliness hnrsh. rvith 50 proper attentton to hygrene. 20

4.7 Lighting Should be Same as lor Sanre as ibr Same as for Same as for adequate One Star but Two Star but Three Star Four Star. natural and/or \\'tth better the tlttings but \\ lth very .10 arlrfrcial qualrty should hrgh rllurnrnatron frttlngs. be tasteful k) qualrry 10 20 provrde a standards of pleasant frttrngs and ambrance. frnrsh 30 ;10

4.8 Telephone Pubhc Same as tor Same as for Same as fbr Same as for Facilities telephonc One Star but T*o Star. Three Star. Three Star servlces rvith but should 30 30 should be adequate and rnclude avarlable functronal drrect drahng l0 r nternal 30 comnluntcatl on system 20

4.9 Should he Same as for Same as fbr Same as for Same as for Refreshments avarlable and C)ne Star One Star but Three Star Thrce Star easrly l0 should be 20 20 accessrble for avarlable at least I 6 for 24 hours hours a day. 20 l0

4.10 Minrmum srze Samc as fbr Same as for Same as for Same as for Minimum of One Star Onc Star but Three Star Four Star Size lobby/lounge, 30 minrmum srze hut but of Public bar and should not be mlnlmum mrnimum Rooms cor,ered less than an srze should srze should terraces should aggregate of I not he less not be less be as per the sq. m per than an than an buildrng code guest bed aggregate of aggregare of but rn any case 40 lt/z sq. m 2sq m not Iess than per guest per guest an aggregate bed bedroom. of 50 60 h sq. m. per I suest bed. 998 Kenya Strbsitliats' Le gislution, 20 I 1 Sttttrtt Ilenr One Strtr Ttttt Star Tltrte Star Four Star Ftve Star RennrLs 30 5.0 FUNCTION ROOM(S) (Briefings, conferences. banoueLs etc)

5.1 Features At least One Same as tbr At least One Same as for Same as for and nrultrpurpose One Star large room of Three Star Four Star Facilities roonr \\'rth 20 not less than but rvrth at but of very grxrd furnrture 7-5 sq. m least One high quality to match the comfrrrtably large room audiovrsual general tumrshcd, of not less and iltternet standard of the sound proofed. 75sq m facrlrties. hotel and uell and .tt Ieast 70 20 marntarned. Two .10 smaller Ones, both carpeted. ue11 lrt and ma[rtarned- Hrgh qualrty fumrture furn ishings and flthngs. Acoustically sound decoratron rn addrtron. fully equrpped wlth pubhc address system 60 6.0 RESTAURA NT(S)

6.1 Features At least One Same as for Same as for Same as for Same as for and restaurant, One Star One Star, but Three Star Four Star Facilities rvcll furnrshed, 20 the seatlng but rvrth at but wlth a Yentrlated. lit capaclty least two mrnrmum of and should he at restaurants two nl a1 ntalncd least 409t of plus a coffee restaurants Total the bed shop Total offerrng seatrng capacity seatrng diff'erent capaclty 40 capaclty cursrne and should bc at should be at servlces, least 30% of least 1107c of Rrch a la thc bed the bed carte capacity capacrty. Menu should 20 60 be avarlable 70 6.2 l'urniture. Should bc Same as fbr Same as for Same as for Same as for Equipment adequate, One Star but two Star but Three Star Four Star and lunctiona l, all of bctter all should be but Iu xurlous but Accessories conrfortable, qualrty of and more drstrnchvely clean 50 supeflor elegant. luxurious apDroDnatc, of quahtt' 70 and elesant I Kenva Subsidiart Le gislation, 20 I 4 999 Settron ltent One Star T*tt Star Thret Star Foa'Stur Fre Stut Renturks good qualrty, 60 80 taklng lnto conslderatlon the needs of Chrldren. Drsahlcd/ Handrcapped persons 40

6.3 Interior Should he Same as for Same as fbr Same as for Same as fbr D6cor modest. of One Star but Trvo Star but Three Star Four Star good qualrty of bettcr of il'rder range. but should but and range and hrgher qualrty be more generou sly fu nc t ron al, qualrty and cornfrrrt conrtbrtable. furnrshcd. wrth harmony 30 40 of very rvrth of colours high qualrty attentlon to 20 and rn detarl. excellent comfon and condrtron elegancr- 50 60

6.4 Floors, Woodwork Same as One Samc as fbr Same as firr Same as lor Carpets rvhere Walls and and fittrngs Star One Star but Three Star Four Star provided Ceilings should be of 20 with rvalls. but of very but should should have good qualrty floors. hrgh qualrtl be of s)'nthetrc matenals and cerLng and materlals excellent content not tn fittrngs of and quahty. exceedrng good very good finish r ng. design 20%. All othcr condrtron. quality If wall to and finish. material 20 materrals and wall 60 to be finrsh carpctln-q t-lame/flrc 40 rs used. thrs proof. should bc very well fitted and marntalned, 50

6.5. N{enu Prrced menu Sanrc us for Same as for Same as fbr Same as cards One Star Two Star but Three Star Four Star. should be but wrth with at least a but wrth but avarlable wrth better quahty four course supeflor featunng a modest presentatlon menu and qualrty excellent selectron of and chorce rvrder selectron cursrnc. u rde cursrne and loc al and 20 of chorcc of very ncl.r lnternatl0nal drshes and both a la bar and rv rne drshes wrth at beverages. carte and Iist. least three 30 table d'h6tc 50 courses and a of at least beverage hst frve courscs 20 and a nch bar and rvrnc list. 40

6.6 Lighting Should be Same as for Same as tbr Same as for Same as 1br adequatc. One Star but Tu,o Star but Threc Star Four Star natural and/or hght frttrngs hghtrng and but \\,lth \ er\ 50 artrfrcral. wrth should be of ftttrngs should hrgh level of better quality be tasteful to qualrty artrficral 30 provrdr- a standard of rllumrnatron pleasant fithngs antl controllable ambrance frnrsh 20 JO 50

6.7 Service Should be well Same as fbr Same as for Sanre as firr Same as for t I 1000 Ken r-a Subsid iary Ir gislation, 20 I 4 Sectton Item One Star Tv'o Star Three Star Four Star Fi'e Star Remttrks Stations appointed and One Star. One Star. One Star One Star proportional to 10 10 10 10 seating capacity. 10

6.8 Where Same as for Same as for Same as for Same as for Regulation of applicable. One Star One Star but Two Star but One Star Temperature adequate 30 wlrh quahty wrth high 40 natural fixtures and qualrty ventilatlon. fittrngs alr and/or 35 conditionrng sufficient systems nrec[ranlcal 40 \ entrlatron slrould be provided 30 7.0 BAR(S)

7.1 General At least One Same as for Same as for Same as for Same as for Feafures and bar should be One Star. One Star but Three Star Three Star Facilities convenrently 10 more spacrous but wrll be but wrth a located near with better elegant, higher the drning ambiance. spacious and degree of room and Facilitres to provide creatrYlty, /or lounge, or prepare facrhtres of ambrance may be part of non-stocked intemationall and comfon. the restaurant. refreshments v 50 l0 should be recognizable provided standards. 30 40

7.2. Floors, Woodwork Same as for Same as for Same as for Same as for Walls, and fittings One Star but Two Star but Three Star Four Star Ceilings and should be with more with very high but with but with Decorations modestly attractrve quality finrsh. excellent luxunous decorated, of decoratlon, 30 desrgn and finish and fine finish. tasteful finish d6cor. functronal and finish and offering a 70 well design. hrgher maintained. 20 degree of 10 comfort. 50

7.3 Lighting Should be Same as for Same as for Same as for Same as for adequate, One Star but Two Star but Three Star Four Star natural and/or light fittings hghtrng and but wrth very 50 artificial, wrth should fittings high level of be of better should be quality artificial quality tasteful to standard of lllumrnatlon 30 provide a fittrngs and controllable. pleasant finrsh 20 ambiance 50 40

7.4 Where Same as for Same as for Same as for Same as for Regulation of apphcable, One Star One Star but Two Star but One Star Ternperature adequate 20 with quality with high 30 nah:ral fixtures and qualrty arr ventllatlon, fittrngs conditionrng and/or 25 systems sufficient 30 mechanical ventilation should be Kenya Subsidiary Le g islatian, 20 I 4 r001 Sectron ltem One Star Two Star Three Star Four Star Five Star Rentarks provided 20

7.5 Furniture Should be Same as for Same as for Same as for Same as for and adequate, One Star but Two Star but Three Star, Four Star. Equipment modest, should be of should be of but with a 60 comfortable better distrnctrvely touch of and of good qualrty. higher luxury. qualrty, An 30 qualrty, 60 icemakrng offenng machrne of Ereater adequate comfort. capacity and a 40 double bowl sink with bottle brush, hot and cold running water are essential 20

7.6 Beverage Adequate Same as for Same as for Same as for Same as for Cooling refflgeratron One Star One Sw but Three Star Three Star Systems /coohng 20 wrth extensive 30 30 should be and available and vaned cooling storage of systems to wines should meet demand be done of vanous professronally. storage and 20 coohng requrrements. 30

7.7 Glassware Stocks should Same as for Same as for Same as for Same as for be One Star but Two Star but Three Star Four Star adequate and should be of should be of but should 40 appropnate for better high qualrty be of servrce of quality. and desrgn excellent drfferent 20 3{) quality in dnnks design and IO finish. 40

7.8 Selection Adequate Same as for Same as for Same as for Same as for of vanety of local One Star but Two Star but Three Star Four Star Drinks and and wlth wid€ with a wrder but wrth but wlth an Snacks international variety and selectron of premrum extensrve beverages, choice beverage, internationall selectron of wines, and 20 wines. and y reknown premrum snacks should snacks. brands brands be available 30 available. 50 10 40 8.0 KITCHEN(S) E.l Size Area rncludrng Same as for Same as for Same as for Same as for food One Star. One Star. One Star but Four Star. stores and 40 40 area per 60 pantry should guest bed be in should be % proportlon to sq. m. for the hotels with capacrty of the more than establlshment, 100 beds. but shall not 60 1002 Kenya S ubsitl iarv Le g is la t ktn, 20 I 4 Sec'tion Itent One Slar T*'o Star T'hrce Slur Four Stat Fn'e Stor Remorks be less than half sq m per guest bed 40 8. 2. Relation Should be on Sarne as fbr Same as fbr Same as for Same as fbr to the same floor One Star Onc Star. but Three Star Three Star Restaurant as the 20 rf the krtchen 40 40 restau rant/d rn r ls (]n another ng room and floor. separate open drrectly food lrfi(s) rnto the should bc- same \'14 prol rdcd arrlocks 40 20

8.3. Flow of There should Same as C)ne Slrle as Onc Sanre as Onc Sanre as One Food Service be two Star Star Star Star rndependent 30 30 30 30 access $'ay \ to facllrtate one wa) moYement between the preparatron area and the restaurant/drn r ng ro()m 30

8.4 There should Same as One Samc as for Same as lor Same as for Organization be vrsrble Star but wlth Trvo Star but Thrcc Star Four Star of the Kitchen segregatlon rn drtl'crent and hrghly hu t \\'lth but labelled terms of appropflate organrzed and sec Itons and rvorkrng areas rvorkrng departnrental rz c le-arly screened off for cleanrng, arc-as for ed lahe-llcd rv he re preparatron of preparatlou 30 40 apphcable meats. of 50 vegetables. mcats, lrsh. poultry vegetables, and pastrrcs- frsh, poultry l5 and pastncs- 25 E.5 Work tops Same as for Sarne as tor Samc as for As firr Four Equipmenl should be of C)ne Star One Star. but Thrcc Star Star but of Kitchen none rusty 40 cach scctr()n but ivrth hrgh wrth very impervrous should be qualrty hrgh qualrty materials, and provrded rvrth t(x)ls tools should rnclude appropnat!' 70 80 an adequate tooIs number of 60 srnks. wrth hot and cold runnlng water. Basrc utensrls, tools and cooking equrpment should be provrded All should be of good quahty and be kept rn good and clean Kenw Su bsidian Legislation, 20 I 4 1003 Settuttt lttttt Otrc Stu Ttxt Stur Three Snu Fou StLtr F*'e Stur Rennr ks condrtron 40

8.6. Hand Adequate and Same rs fbr Same as fbr Same as fbr Same as lror Wash separate hand One Star One Star One Star One Star Basins u ash Lrrsrns. 20 20 20 20 \\'lth rt lcdst one located at the entrance. all hygrcu rcally control led. srrh hot and cold runnrng water. :rnd soap dtspensers should hc prov rded i Hygrenrc means of hand dryrng should be prol rded 20

8.7. AdequatL- and Sanrc as 1or Same as fbr Same as tirr Same as for Ventilation effrcrent One St.rr One Star One Star One Star nalural and/or 40 40 40 40 mechanrcal ventllatlon/fu me and hot arr e \trac tlon should be provrdcd 40 8.E Waste There should Samc .rs One Same as One Same as One Same as One Collection be Star Star Star Star and Storage suffrc ren t 30 30 30 30 nurlber of separ.rte waste btns preferably fbr ,91ass. organrc ald non-orgdnlc matcnal wlth trght frttrng coYer\. protectcd from * elther and anrntals 'All brns should be lrned rvrth appropnrtc \\ astr- bags 'Wastc lr)ust be colL'cted fionr thc krtchcn. on a regular basrs 30

8.9. Drainage All tlrarns rrr Sanre as tor Same its lirr Same as tor Same as tor 1004 Ke nya S ubsid iary Le g is lation, 20 I 4 Sectton Itenr Otrc Star Two Star Tfuee Star Four Star Frve Star Remarks and a,round the One Star.30 One Star 30 One Star3o C)ne Star. 30 kilchr:n should be covered and connccted to the drarnage system of the butldlng vra a greas3 trap. In areas where there rs no s€wa ge systi)m, lt should be connected to the soakage prt All to be matntalned rn good workrng condrtron. at all times E.10 Floors, Should be of Same as for Same as for Same as for Same as for Walls, impervious One Star One Star Three Star Three Star and Ceilings materials, non- 20 but with high 40 40 corrosive and quality non-slip, materials and conducive tc, finrsh easy cleanrng- 40 All should be of good workmanshrp and finrsh Excellent Ievels of hygrene should be observed. Floors should have a gentle slope towards the drarnage point and the junctlon between all vertical and horizontal surfaces should be coved E.l I Food Should be Same as for Same as for Same as for Same as for Storage adequate, One Star One Star but Three Star Three Star providrng fbr 40 should have 60 60 separation of separate perishables compartments and for varrous nonperrshables foodstuffs. 60 well ventrlated and marntained in Kenya Subsidiary Le g islation, 20 I 4 1005 Section ltem One Star Two Star Thrce Stur Four Stor I'tt'e Stur Remarks hygrenic conditron. Built in facilitres for refngeraOon, shelvrng, pallets and cabinets should be avarlable. 40

8.12 Lighting Should be Same as for Same as for Same as for Same as for adequate. One Star but Two Star but Three Star Four Star natural and/or hght fittlngs hghtrng but wrth very 25 artrficral. rvrth should be of frttrngs should hrgh level of better quahty be tasteful to quahty artrficral t5 prov rde a standard of rlluminatron pleasant flttlngs and controllable ambrance frnrsh 10 20 ,<

9.0 GUEST ROOMS

9.1 Minimum Mrnrmum srze Mrnrmum Mrnrmum srze Mrnrmum Mrnrmum Size of srze to be I 2 to be l-5 srze to be 20 srze to be 25 bedrooms sqm sqm sqm sq.m should be 20 30 40 50 l2 sq. m 20

9.2. Adequate Same as for Same as fbr Sanre as for Same as for Regulation natural One Star One Star but Two Star but One Star of ventllatlon, 30 with qualrty wrth hrgh 40 Temperature where fixtures and qualrty arr openable fithngs condltlonlng wrndow area is 35 systems not of less than 40 20Vo of floor area and/or suffrcient mechanical ar conditioning should be provrded, so as to marntaln a temperature range for the comfort of the guests 30

9.3. Balconies/ Not essential Not essentlal At Ieast 507o At least 75olo All rooms Terraces of the rooms of the should have should have rooms balconres balconres. should have 40 20 balconres 30 9,4. Fittings, Every room Same as for Same as for Same as for Same as for Furniture should be One Star but Two Star but Three Star Four Star And fitteC rvrth a of hrgh should rnclude but wrth but offering Equipment clean and quality.40 a valet a hrgh conrfonablc computer data services degree of bed of nrrt less point/hotspos. and coffee luxury.70 than 190 cms x s0 trav 1006 Kenya Subsidiary Leg islotion, 20 I 4 Secttott Itent One Stur Ttt'o SIat Three Stnr Four Stur Fn'e Star Rennrks 90 cms provided Mattress Mrnr bar should not should be be less than l-5 provided. on cms thlck \\'lth request. 60 t$ o matchrnll prllorvs Hrgh densrty foanr rubber, cotton and other hrgh qualrty matenals are recomnrended' A rvardrobe rn each room \\'rth at least srx hangers. tu o chatrs. one table, and bedsrde I mat/rug should be provrdecl 'Waste pape r baskets, luggage and shoe rack should bc- provrded 'AIl lamps should be shaded 'TV and telephone should bc avarlable. 30

9.5 Soft furnrshrng Same as for Same as for Same as for Same as for Furnishings and curtarn\ One Star Trvo Star Three Star Four Star And Linen should be at but should but of but should but rvrth a least of the be of hrgh srgnrficantly be of much hrgher ratro of a qualrty.40 hrgher qualrty hrgher degree of wlndow to 50 qualrty. 60 luxury.70 curtarn of I 2 b wrth length of 5 cm above the f'loor ' Should bc rvell destgned. rn harmonrzcd colour scherne Beddr n gs should be ot good cotton or lrnen fabrrc Every bed should har e appropnate srze of herl Kenya Subsidiart Legislotion, 20 I 4 I (X)7 Settntt ltent One Stur Txo Star Three Star Four Star F,re Star RemarAs sheets, whrch can be tucked rn A1l beds should have underblemkets. two bed sheets and top blanket or duvet with appropnate prllows 'Mosquito net covenng the ent1re bed and long enough to reach the floor 'Appropnate curtarns and upholstery should be of good qualrty. frnrsh and rvell maintarned. 30

9.6 Change of Should be Same as for Same as for Should bc Sanrc as for Linen changed after One Star One Star changed Four Star every two 20 20 darly or as 30 nrghts of use requested b1 or wrth erery the guest new guest. 30 20

9.7. D6cor Should be of Same as tbr Same as for Same as for Samc as good One Star but Two Star bul Three Star Four Star, qualrty, tastefully rvrth a rvrde but with a but e-vrdently conformlng to presented range of hrgher mor!- the socral and 30 decoratrons. degree ol' luxu rrous. cultural 40 sophlstrcaho 60 envlronment n $'lth 50 harmony of colours and u ell marntalned 20 9.E Floors. Should be of Same as fbr Same as for Same as fbr Same as for Walls good flnlsh One Star One Star but Three Star four Star And Ceilings and well 20 wrth hrgh but wlth a but of maintarned quahty luxury touch exceptionall Carpets uhere materral used 1n matenal. y hrgh apphcable. 30 workmanshr qualrty should be p and frnrsh. materral professronally 40 and flnrsh. fltted. rvrth a 50 good under lay and should be clean at all the trmes 'Doors and 1008 Kenya Subsidiary Legislation, 2014 Section ltern One Star Two Star Three Star Four Star Five Star Remarks wrndows should be of quality material. 20

9.9 Lighting Openable Same as for Same as for Same as for Same as for wrndow area One Star One Star but Three Star Three Star should not be 20 wrth addrtronal but wrth hrgh but wrth of less than hght frxtures quahty much hrgher ZOVo of floor over the finings. quahty area. There dressing table 40 fittings. should be mlrTor 50 adequate Portable or natural other hght lrghting. One fixtures hght frxture surtable for for each bed, readrng, rn addltlon to wntrng, etc. the general should be rllumlnatron. provrded Bedsrde srvrtch 30 and emergency hghttng, should be provided. 20 9,10 Sound Well sound Same as for Same as for Same as for Same as for Proofing proofed One Star One Star One Star One Star rooms. for the 30 30 30 30 comfort and prrvacy of guests. 30 I

9.11 Literature Same as for Same as for Same as for Same as for Information covering C)ne Star One Star One Star One Star In Bedrooms service s, 20 20 20 20 lntemal telephone directory and Tariffs, menus, emergency and frre exit procedures, etc., should be provrded. Specral notrce regardrng hotel hen and habilities should be rvell drsplayed. All rnformation should be provided in Krswahili, Enghsh/Frenc h and at least one other internationally recognizable I an sua pe. Kenya Sub sidiary Le g i sl atio n, 20 I 4 1009 Sectton ltem One Star Two Star Three Star Four Star Fiye Star Remarks 20

9.12 Bedroom An electnc Same as for Same as for Same as for Same as for Communicati bell, light One Star One Star Three Star Four Star. on srgnal or 10 but in additron, but wrth 40 System telephone the extenstons should be followrng provrded in provided in should be bathrooms. every room for provrded:- 40 rnternal 'Intemal communrcatio telephones n which can be l0 connected to extemal network, through the hotel switchboard, or drrect dral 'Computer data pornts/hotspots 30

9.13 Room Should be Same as for Same as for Same as for Same as for Designation numbered, One Star One Star but in Three Star four Star lettered or 10 good quality but of better but of otherwise fittrngs. quality excellent desrgnated 20 30 finish. wlth clear 40 srgnaSe. l0

9.14 Room The main door Same as for Same as for Same as for Same as for Security and One Star One Star, but Three Star, Four Star, wrndows 20 wrth higher but but with a should be of qualrty provisron for functronal good qualrty fittrngs double electronic weather 30 locking surveillance reslstant system and systems material and door lens. 50 fitted with 40 secure locks/lockrng system, providing maximum pnvacy and security should be installed 20

9.15 Supplies Approved and Same as for Same as for Same as for Same as for in sealed bottled One Star but Two Star. In Three Star, four Star Bedrooms drrnkmg water all rtems addition. hot but wrth 60 should be should be water bottle, flowers, supphed darly. of good extra pillows, chocolates, Bedside rug qualrty. duvet/ blanket, sweets and for each guest, 30 tea-/coffee tray, fruits rn "Do Not and season. Disturb" srgn, assorted tlssue 50 stationery, paper, waste Shoe bags, brn, shoe shining nads- sewrns l0 l0 Kenya Subsid iory Les islat' on, 20 I 4 Sectton ltertt One Star Two Star 7'hrte Star Four Stuu' Fivt'Star Rernurks I n sect krts and repellent, bedroom laundry bags, sLppers. arr-freshentng should be supplies and provided u,ater glasses 40 should be pror rded 20 rO.O GUEST BATHROOM (s) r0.1 Should be Sarne as for Samc as for Samc as for Same as firr Bathroom(s) cnsurte to each C)nc Star Onc- Star One Star One Star guest room 30 -10 ^30 30 30

10.2. Size Bathroom/WC Same as for Sanre as fbr Same as lbr Same as fbr of not less than One Star. One Star, but Thrce Strr Four Star 314 sq. m. l0 should be of but of uot but should 10 not less than 5 less than 6 be more sq rn sqn] spaclou \ 20 30 40

10.3. Fittings. Should be Sanre as for Sanrc as for Same .rs fbr Same as firr More grab Equipment, nrodest, One Star but One Star but Three Star Four Star rarls and and functronal and wrth a large should rnclude but all but wrth harr fhcrlrties for Amenities rnclude a mrrror.40 an equlpnent dryers drsabled/ shos'er and/or effrc rent should bc of and handrcapped bath tub mechanrcal au hrgh qualrt1,. telephone and senror rvrth mrrer and extractloll w'rth Arabrc exten\lons crtrzens should splash guard system and a shower 90 be provrded hangrng larger nrrrror. provrdcd. 70 naturally lndrrect hght lnto the flttlnqs are \hower tray. recornmended WC. torlet Burlt-rn paper holder. bath tubs hand should be at wash basrn least 160 cm. rvrth hot and long 60 cold rvater. a reasonabll' srzed mtrror. tou el rarl. grab rarl. clothes hook or hanger. and non-slip shou er tra) 30

10.4. Floors. Good Same as for Same as for Same as for Same as fbr Walls rmpervlous One Star but Two Star. but Three Star, Four Star and Ceilings nonslip with better wrth hrgher but with 40 materials rvorkmanshi quahty supenor should be p and materrals quaLty used frnrsh. 30 matenals The materrals 20 40 used to cover the walls should be at least up to a herght of 2 5 metres from Kent'a Sub s i d ictn' Le g islution, 20 I 4 l0l I Sectrott Itcnt One Star Tvrt Star Three Stur Fott SIar Ftve Star Remark.t the floor t0

10.5 Towels Should be Sume as for Same as for Same as for Sarne as for and adequate. of One Star One Star but Three Star Four Star, Bathrobes good quality l0 of brgger srze but the bath but should maten.rl rn and better towel should beofa good q uallt) not bc of less nruch hrgher condrtron. and rncludrng than []Ocm x qualrty. changed daily a face towel l50cm and 40 Bath mat of and a should be of modest bathrobe hrgher matcnal 20 qualrty should he matenal, provided 30 l0

10.6 Lighting Should Same as for Same as for Same as for Same as for and provrde One Star but Trvo Star but Three Star Four Star Ventilation adequate with of better but wrth 50 illunrrnahon rrnproved quality supeflor surtable tbr matenals. 40 qual rt)' drfferent flttrngs, frttrnSs bathroom uses. workmanshr 50 There should p and finish be effectrr e 30 natnral and arlrfrcral ventilation. 20

10.7 Shaver Shaver outlets Same as for Same as for Same as fot Samc as for Outlets should be One Star. One Star. but Three Star Thre-e StaLr and Sockets provrded rn t0 should be of 20 20 every supenor bathroom. quahty lndrcatlng the 20 voltage supply Approprrate sockcts should be provrdcd. 10

10.8 Supplies The tbllowing Same as for Same as for Same as for Same as for in should be One Star. l0 One Star Three Star Three Four IJathrooms supplred rn but with 20 Star the each addrtion of qualrty and bathroom sanltary bags. range should Ashtray, paper trssues retlect a sanrtary brn, and cotton degree of soap and toilet pads luxury paper. a water 20 30 glass per guest and torletry tray or basket provrded l0 r0.9 Bins. WC, Same as for Same as fbr Same as for Same as for Sanitization hand wash One Star. One Star One Star One Star. basrns. bath 20 20 20 20 tub and shower tray should be t0t2 Kenya Subsidiary Legislation, 2014 Section Ilem One Star Two Star Three Star Four Star Fwe Star Remarks sanitized with appropriate detergents and chemicals daily. 20 I.O SIIITf,:,S

11.1 Size Not essentlal Not essential Where Surtes Same as for Same as for are provided, Three Star Three Star, the mrnimum 30 but wlth size should more be 24 sq. m. spacious 30 rooms of palatial proportlons wrth all prerequlslte intematronall v recognrzable standards. 40 tl.2 Not applicable Not Adequate Same as for Same as for Regulation apphcable natural Three Star Four Star of ventilatron, but with but wrth high Temperature where quality quality openable fixtures alr wrndow atea and fittings condltlonmg is not of less 35 systems than20Vo 40 of floor area and/or sufficient mechanical air conditioning should be provrded, so as to maintain a temperature range for the comfort of the guests. 30

11.3 Facilities Not apphcable Not Room servrce Same as Same as for and applicable menu, valet Three Star Four Star. 50 Amenities services and but mini bar coffee/tea should well maker should stocked.50 be provrded. Mrnr bar should be avarlable. Room servrce should be provided on 24 hour basis. 40 tt.4 Not applicable Not Should have a Same as for Same as for Balconies/ apphcable terrace or Three Star Three Star Terraces balcony 30 30 30 Kenya Subsidiary Legislation, 20 I 4 1013 Section ltem One Star Two Star Three Star Four Star Five Star Remarks

11.5 Fittings Not applicable Not Qualrty Same as for Same as for and apphcable dinning table Three Star Four Star Furniture with at least but with 70 Four charrsl a appropriate dressrng table, study full length facrlitres, mirror, a and an lounge, a easy char coffee and All the study tables, furnrture and and computer frftlngs data pornts should be of should be rntemationall provided. v 50 recognrzable qualrty. 70

11.6 D6cor Not apphcable Not Approprrate Same as for Same as for apphcable and qualrty Three Star Four Star decoratrons but they but with a should be should be touch of provrded. tasteful and luxury 40 elegant 60 50 tt.7 Not apphcable Not Soft furnrshrng Same as for Same as for Furnishings apphcable and curtalns Three Star Four Star and Linen should be at but should but materials least of the be of and fittrngs ratlo of a excellent should more wlndow to qualrty luxurious. 70 curtain of materrals l:2 ti with and fittings. length of 5 60 cm. above the floor. ' Should be well designed, in harmonized colour scheme. 'Beddrngs should be of good coffon or linen fabnc. Every bed should have appropriate size of bed sheets, whrch can be tucked rn. All beds should have underblankets, two bedsheets and top blanket or duvet wrth appropnate pillows. 'Mosqurto net coverins the 1014 Ket*'a Subsidian' Le gislanon, 20 I 4 Settton Item One Stu' Ttt,o Star Three Star Four Star Fn'e Stutr Rernark,t entrre bed and long enough to reach the flrxrr 'Approprratc curtarns and upholstery should bc of good qualrty, frnrsh and well maintaincd 50 I1.8 Lighting Not applrcablc Not Openable Same as for Same as for apphcable wtndow are:t Three Star. Three Star should not be 40 40 of less than 207c of floor area. There should be adequate natural hghtrng Onc hght frxturc for each bed. ln addrtlon to the general illuminatron Bedsrde s$'rtch and emergency .i hghhng should be I provrded Addrtronal light frxtures over the dressrng tablc mrrror and portable or other hght frxtures surtable for readrng, writing, etc should be provrded. 40 ll.9 Sound Not apphcable Not Well sound Same as for Same as for Proofing apphcable proofed for Three Star Three Star comfort and -30 30 pnvacy of the guest 30 I t.l0 Not appLcablc Not Literature Same as for Same as frrr Informatron Information apphcable coverrng Three Star. Three Star concemlng in Suites sefvlces, 20 20 travel servrces rnternal drrectory telephone covering such drrectoryand aspects as Tanffs, nrcnus. excurslon emergency and tours. postal Kenya Subsidiam Legislation, 20I4 r01.5 Sectton llem Onc Sttu Tv,o Star Three Star Four SItu' Fl'e Star Rcnutrks fire exlst \cr! lcr- s, procedures, busrness etc.. should be ccntrcs shonld provrded be pror rded 'Special notlce regarding hotel hen and Labilrtres must be well drsplayed. AI rnformation should be provrded in Krswahili, English/Frenc h, and at least One other Internationally recognizable language 20

11.11 Not apphcable Not An electnc Same as for Samc as fbr Communicati apphcable bell, hght Three Star Four Star on srgnal or but wrth but rvrth Systems telephone telephone utternet should be exten slons facrlrtres provrded rn provrded rn provrded on every room for all rooms of reque \ t lnternal the Surte 50 communlcatto 40 n. In addrtron. the followrng should be provrded:- ' Internal telephone connected to external network through the hotel switchboard, or direct dial. 'Computer data points/hotspots 30

11.12 Supplies Not applicable Not Approved and Same as for Same as for in Suites apphcable sealed boftled Three Star Three Star. drinkrng water but wrth a In addrtron. supplied daily, high qualrty all the bedsrde assortment utensrls. rug per guest, of supphes tools and "Do Not 60 accessones Disrurb" sign should be of stationery. very hrgh wastc l]tn. .i.r.,lir;70 appropriate insect reoellent- ash i \ l0l6 Kenya Subsidiary Legislation, 20 l4 Setlton IItnr Ont'Star Ttto Stur Tltree Stur Four Star Fre Star Renark,s tral's. laundry bags. arr freshening supphes. water glasses, match boxes, and flou'ers supphed Tea/coffee tray togethcr wlth good qu alrty krtchenette utenslls. cutlery and crockery should be supphed 50

11.13 Change Not apphcable Not Linen should Same as Same as of apphcable be changed Three Star Three Star Linen daily or at the l0 l0 convenrence of the guest\ 10

11.14 Room Not apphcable Not The marn door Same as for Same as for Security apphcable and Three Star Three Star windorvs 15 but with should be of functronal good qualrty electronrc \!eather surr erllance resrstant systems materral and 20 fitted wirh secure locks/lockrng system. provrdrng maximum privacy and secunty should be rnstalled 15 I l.l5 Not applrcable Not Should be not Same as for Same as for Bathroom applicable less than I 0 Three Star Four Star Size sq.m. but should 90 70 be spacrous enough to accommodat e a separate bath tub and shower cabrn. 90 1 1.16 Not apphcable Not Should har e Same as tirr Same as for Bathroom apphcable good qualrty Three Star Four Star Fittings and shower but should but wrth Equipment mrxers. W.C.. also have a palatral brdet/ Arabrc shaver proportlons shou er. hand magnrfl rng EO n'ash basrn muror and a Kenya Subsidiary Le gislat' on, 20 I 4 1017 Settion ltem One Star Tu,o Star Three Stur Four Star Fn'e Star Remarks with a wide shower top, wall to cubicle. A11 wall mirror. should be of spacrous bath very high tub, at least quahty.60 three towel rails. amenrty tables, hairdryers and telephone. All should be of hrgh qualrty. 50 tl.l7 Not apphcable Not There should Same as for Same as for Bathroom apphcable be good Three Star Four Star Supplies quality but should but luxurious assofted and also have a amenrty well stocked shaver kit and toiletry kit. magnrfying toiletries Good quality mirror and a should be tollet shower provrded paper tissues, cubicle. 40 sanitary bin, 30 two water glasses, robes bathroom rug, shower caps, non-slip rug and shppers, should be provided. 20

11.18 Not apphcable Not Good Same as for Same as for Bathroom applicable impervrous Three Star Four Star. Floors, Walls nonslip but of very but wrth and materials hrgh quality luxunous Ceilings should be material, interror used. The design, desrgn, materials used workmanshr excellent to cover the p and materials. walls should finish. workmanshr be of at least 40 p and finish. 2 5 metres 50 from the floor. and be of good quahty, design, workmanship and finish. 30 11.L9 Towels Not apphcable Not A minrmum of Same as for Same as for and apphcable two sets Three Star Four Star Bathrobes of hrgh qualrty but of much but of towels hrgher superror compnsed of quality and a quality. bath, hand, bathrobe s0 and face provrded. towels, 40 changed on a darly basrs, should be I \ t0l8 Kenya Subsidiary Legislatictn, 20 I 4 Sectton ltem One Star l\t'o Star Tlree Star P our Star Five Star Remark.s provrded. 30

11.20 Not applicable Not Appropriate Same as for Same as for Bathroom apphcable number of Three Star Four Star Lighting and hghts, One of but with but the Ventilation them being supenor design and above the quality finish of mirror should fittings and fittings be available finrsh. should for general 50 reflect a rllumination of much hrgher the bathroom. degree of Excellent and luxury. efficrent 60 natural ventrlatron and mechanical arr extraction system should be lnstalled 'Electncal hghtrng should be of sufficrent waftage. 'Adequate socket outlets, rndrcating voltage should be provided. 40

11.21 Shaver Not applicable Not Hrgh quality Same as for Same as for Outlets and apphcable sockets and Three Star. Four Star Sockets shaver outlets, but should 30 rndrcatrng be of voltage should superior be provided quality and 20 sufficrent wattage. 30 12.0 HYGEINE AND SANITATIO N

12.1 Guest Good Same as for Same as for Same as for Same as for Cloakrooms lmpervlous One Star. 30 One Star but rn Three Star Four Star. 60 nonshp addrtron fresh but rn matenal florvers or addrtron a should be used rndoor well for floors and plants should equipped walls. be provrded. powder The matenals 50 room should used to cover be provrded. the wall 60 should be up to a height of not less than I'l Kenl'a Subsidiary Legislation,2014 l0l9 Section ltent One Star Two Star Three Star Four Star Five Star Remat'ks metres from the floor. Cloakrooms should be convenrently I oca(ed to pubhc areas, properly venhlated and well lrt; 'Gender pnvacy should be assured and clearly indrcated; .All doors should be fitted with appropnate locks. 'All tollets should be clean and functronal: 'The fo[[owrng should be provided and marntarned:- - Soap drspenser with soap, - Drsposable trssue, and/or electric hand dner - A hand wash basrn - Runnrng hot and cold water - Torlet paper - Sanltary brn wrth kner and tid. - Mother and chrld facrlrtres - Coat hangers/hooks ' Facrlrties for the Drsabled/handi -capped; 'Individual unnals with running water and drarnage should be available. 'Toilets should follow \ I 020 Kenya Su bsidrttrt Le,q i.s lation, 20 I I Set'lttttt Itettt One Star Ttto Star Thrtt SIur Fout Stutr Fi e Star RettttttAt the tou nshrp burldrngs code ' The entrance k) the cloakrooms from adlacent rooms should have arr locks. 30

12.2 StalT Should be Same as for Samc as fbr Same as for Same as for Changing/ suffici!'nt ln One Star. 30 Onc Star 30 One Star.30 One Star. 30 Wash Rooms relatron to the number of staff. rn lrne \! lth the Burldrng Code and health regulatlons Should be clean and u ell marntalned at all trmes Should be provrded with suffrcrent toilcts. showers and rndrl rdual Iockers. 'Gender separatlon and pnvacy should he obsen,ed, Facrlrtres for the Drsabled/handr capped should be provrded Amenltles should be rn keeprng rvrth standards of thc establishment 30

12.3 Refuse F'acrlrties Same as for Same as lbr Samc as fbr Same as for Storage and should meet One Star One Star One- Star bul Four Star Disposal the local 20 20 rvrth but wrth a health evrtlence for hrgher standards pro less ronaI drsplay of and hand I rng protessronalr en\ lronmental 25 SM protectlon 30 rcgu latlons 20

12.4 Sewerage Drarnage Same as for Slme as hrr S.rnre as for Same as for should be One Star One Star Onc Star One Star connected to 30 30 -10 30 the servage drsposal of the torvn. where I Kent'a Subsidia ry Le,q is latiott. 20 I I 1021 Sectrott Itent Otte Stur Tv'o Star Thraa Sturr Fom'Stu Frt't Stuu Remarks apphcable Wherc there rs no seweragc systcm, thc drsposal should be rn hne u rth the Burldrng Codc and hcalth rcgu latrons- 30

12.5 Vermin Thc prcnrrses Same as for Same as firr Same as for Same as frrr Proofing should bc One Star One Star One Star One Star fumrgatcd 20 20 20 20 regularly rn accord ancc w rth health regu I atron s and properll, protected agarnst vermrn 20

12.6 Water There should Same as for Same as for Same as for Sanrc as for Supply be One Star 20 One Star 20 One Star 20 One Star 20 consistent supply of safi $ ater conformlng to local and wHo standards. Water from pilvatc sourccs should bc rcgularly treatcd and approprratc ly certrfrcd by comp!-tcnt Natronal Authonty 20

12.7 Water Shoultl bc Same as for Shoukl bc Should be Should bc Storage adequate k) One Star adequate to adequate to adcquate k) last for at lcast 20 last for ert least Iast for at last for.rt two (2) day. rn three (-l) least five (5) least seven casc of supply days days. (1) breakdorvn 30 40 days 20 50

13.0 SAFETY AND SECURITY l3.l Fire All materral rn Same as for Same as tor Same as for Samc as for Protection the One Star but Three Star Three Star. Thrcc Start establ rsh nrcnt frre detectors but rvrth 40 40 should bc of should be smoke fire resrstant ()r installed detc-ckrrs and retardant 30 spnnk lcrs n)atcnal rnstalled {0 Adequatc and aDDroDn.lte to22 Kenyo S ubsirl iar1, Le g is lation, 20 I 4 Setttort ltetn One Star Tx'o Star Three Stur l.'our Stor Fn'e Star Remarks frre fightrng equrpment should be provrded aird rvell rnalntarned, 1ll excelleut condrtron at all trmes, llt accord ance x rth local frre frghtrng and pre\ entlon b1 -laivs 'Frle alar ms sliould he rnstalled, All staff should be farnrLar u;th avarlable frrc frghtr n g equlpnrent and therr usc. Frre dnll CXETC I SE S should be carred out regularly, Er ery estabLshment should have an in-house core frre frghtrng team, 'Statutory flre safety notrces should be promrnently displayed rn guest room and pubhc areasi The hotel must be rnsured agalnst fire hazards. 20

13.2 Electrical AII electncal Same as for Same as for Same as for Same as for Safety installatrons One Star One Star but Three Star Three Star should be well l0 wrth hrgh l5 but with marntarned. rn qualrty hrgher accordance materrals. quality with frttrngs and materials, apphcable workmanship fittings and electrrcal l5 workmanshr safety Iaws p l0 20

13.3 Security There should Same as for Same as for Same as for Same as for be adequate One Star One Star, but Three Star Three Star, secufltv 20 rvrth more 30 but rn Keny,a S ub s id iart Le g is lation, 2 0 I 4 t023 Section ltem Onc Stu' Two Star Three Star Four Star Five Sktr Remarks arrangcmcnts elaboratc rapid addrtron including the response there following:- arrangements should be a 'a functional 30 functronal alarm electron rc system surverllance connected to system rn extemal rapld place response 40 system, Adequate, properly trained and equipped security personnel 20

13.4 There should Same as for Same as for Same as for Same as for Emergency be One Star. One Star but Three Star Four Star Power appropnate 10 wrth standby but wlth but wrth cold altematrve generator standby rooms, sources of provrdlng generator water pumps power, in case basrc hghting sufficrent to and arr of failure of in essentral provide condrhoners main supply. and pubhc hghting in connected 10 areas all areas of to 20 the hotel. emergency 30 power back up system 40

13.5 First Aid Adequate Ard Same as for Same as for Same as for Same as for Where Kits One Star One Star but Three Star Three Star necessary a should be 10 with a Doctor 20 20 Chnrcal provided, wrth on call OfficerA.{urse some of the 20 should be staff on duty available. trarned ln rts appLcahon technrqucs 10 14.0 SI]NDRY

14.1 Luggage, There should Same as for Same as for Same as for Same as for Lost be a room for One Star. One Star- One Star. One Star. and Found storage of 10 10 10 10 Room luggage. All lost and found property should be appropnately kept 10

14.2 Shoe Should be Same as for Same as for Same as for Same as for Shine available. One Star One Star One Star One Star 10 10 10 10 10

14.3 Baby Experienced Same as for Same as for Same as for Same as for Sitter Baby Sitter One Star One Star One Star One Star should be 10 10 10 10 avarlable. wrth pnor amangement. t 1024 Kenya Sub"'diarv Legislation, 20 I 4 Sechon ltent One Star Ttto Sto Tltree Slar Fout Stutr F n'c Star Remarks 10

14.4 Room Should be Same as for Should bc Sanre as tbr Same as for Service avarlable on One Star avarlablc fbr Three Star Three Star request. l0 2;l hours 20 20 l0 20

14.5 Laundry Washrng and Same as for Sanrc as tbr Same as lor Same as for There should and Dry rronrng of One Star but Tu,o Star Trvo Star Four Star be a Par stock Cleaning guest clothes dry cleanrng 20 but rvrth 30 of at least Service should be to be rvashrnq, dry Three parrs of provrded, rvrth arrangcd. rf cleanrng, sheets for each proper storage noI rronrng and hed facrhtres for ar arlahle press lng Hotel 20 \erv lce\. Lrnen and av arlahle guest clothes 30 l0

15.0 HUMAN RESOURCE

15.1 Human There should Samc- as for Same as for Same as for Same as for Resource bea One Star One Star One Star One Star Policy documented 20 20 20 20 Human Resource Management Pohcl specrfyrng - Terms and condrtrons of servtce, Schemes of servlce, Employee reward/rncentl ve scheme(s); In- house and Extemal trarnrng programmes 20

15.2 General Same as frrr Samc as fbr The hotel Same as for It iS Professional management One Star 20 Onc Star but should be Rrur Star recommended Qualifications of should be supcrvrscd but in that all of the under the by a highly additron managers of Management estabhshment supervision ol trained and should have accommodatro Staff should be ir persol) erperienced a Human n under a su rtably pers()n, Rc sou rces estabhshments quahfied trarned and assrsted by Dcvclopmen be members of person, cxperrelced rn several t Manager natlonal certifred by hotcl persons wlth 50 and/or appropnate managr'nle1lt, re le van t lnternatronal natronal assrstcd by professronal professronal authontles. One or nrorc quahircatron bodres. 20 persons wrth s ln thelr srmrlar re spec tlve traln rn8- tlclds. Contlnuous Comprchcnsr tralnlng, ve rnhousc rncludrng rn tl aln lng house programn)cs progr ammes should be should be rn olacc Ke nya Subsidiury Le I i rlat' on, 20 I 4 to25 Sectton ltent One Stur Two StLu' l'hree Smr Fbur Star Fin,t Star Renuu'ks avarlable 40 30

15.3 Dependrng on Same as for Same as for Sanre as for Same as for It is Departmental the slze One Star One Star but Three Star Four Strr recomnrended Heads and -30 each but rrth dutY 50 rhat all hcads organlzatronal department manager of structure of the must be under avarlable at departments cstabhshmcnt. the superl rsron all trmes. from Three there should of a person or 50 Star and above he at least one persons of be surtably appropnate members of quahfied and train rng natronal cxperienccd from a and/or pcrson to recognrzed rnternatronal assrst in the mstrtutron and professronal day to day expcnenced, bodres operatrons For to m.tlntarn estabhshnrents very good of 50 rooms servrce for and above, an guests. at all approprrately tlmes quahfred 40 pcrson should supervrsc each dcpartment 30

15.4 All operahve Same as fbr Sanre as for Sanrc as for Same as for Appropnate Professional stafT should One Star but One Star but One Star but One Star but on-.;ob Qualifrcations possess the the proportlon the the tralnrng of Operative professional proporhon of of proportion of proportlon of programmes Staff qualrfrcatrons professronall prolessronally professronall professronall should be and y certfied certrfred sta[f y certrfied y certrfted formulated appropriate stalT should should be at staff should staff should and e\penence to be at least leastT0% be at least be 909t marntalncd. malntaln 50% 45 80,k, 60 satrsfactory 35 50 servrces for guests, at all tlrnes. At least .l0'/. of the stafl should possess ccrtrt'red quahficatrons from recognrzed lnstltutions 20 l5- 5 The Manager Same as for Same as for Same as for Same as for Languages should One Star One Star Three Star Four Star. have a 20 but the but the 40 u orkrng Manager. Manager. knorvledge- of Assrstant Assrstant other Manager and Manager and rnternatlonally Guest Contact Guest recognrzed staff should Contact stafl languages. in have workrng should be addltron to knorvledge of ablc to speak Enghsh/Frenc at least One of at least One h and the wrdely of the Krru ahrlr recosnrzed recosnrzed t026 Kenya Subsidiary Le gislation, 20 I 4 Secnon ltem One Star Two Star Three Ster Four Star Five Star Remarks 20 intematronal intematlonal languages languages, in in addrtron to addltlon to Enghsh/Frenc Enghsh/Fren h and ch and Kiswahrli KiswahiL. 30 40

15.6 Health Staff should be Same as for Same as for Same as for Same as for medrcally One Star. One Star. One Star One Star. examtned 10 10 10 l0 regularly, rn hne rvith statutory health regulations. 10

15.7 Staff Drfferent Same as for Same as for Same as for Same as for Uniforms unrforms for One Star One Star One Star, One Star each 20 20 but of very but of department good quality. superior kept in good, 30 good clean quahty. condrtron, in 40 conformity with safety requlrements, should be provided. All staff should have name tags rndrcatrng desrgnation. 20 15.E Personal All staff Same as for Same as for Same as for Same as for Grooming should be well One Star One Star One Star One Star groomed, at all 10 10 10 10 times. 10

15.9 Dining A Dinrng Same as for Same as for Same as for Same as for and Room of One Star One Star Three Star Three Star Recreation adequate size 20 but addrtronal 30 30 Facilities for in relation to in door Staff the number of and out door staff. entertainment well facilities ventllated, lrt should be and provided. functronally 30 furnrshed, rncluding basrc recreational facilrties; clean and well I marntarned should be I provrded. I 20 1 16.0 GENERAL

16.1 Audio Musrc or radro Same as for Same as for Same as for Same as for Visual should be One Star. One Star but Three Star Three Star Kenya S ubsidian, Le Bislat' on, 20 I 4 t021 Seclton Itent One Star Tu'o Star Three Star Four Star Five Star Remarks available rn l0 with multi 20 20 public areas channel 10 TV 20

16.2 Guest lifts Same as for Same as for Same as for Same as for Lifts/Elevator should be One Star. One Star but Three Star Four Star s provided for 30 with service but Guest lift 50 burldings of hfupassage should four or more provrded have storeys, for all floors luxunous rncluding the 40 d6cor and ground floor. features. The local 50 building code should be applied 30

16.3 General Should be Same as for Same as for Same as for Same as for Stores adequate One Star One Star. Three Stars Three Stars provrding for 20 but better 30 30 separation of organized, different types both rn terms of of goods merchandise/g segregation, oods, well layout and ventilated and management marntained. 30 Proper shelving and cablnets should be avarlable 20

16.4 Smoking and Same as for Same as for Same as for Same as for 'Courtesy of nonsmokrng One Star One Star One Star One Star Choice' zones should 20 20 20 20 be rdentified and clearly rndrcated. 20

16.5 Parking Adequate Same as for Same as for Same as for Same as for The number of Space parkrng space, One Star One Star One Star but Four Star. parktng in relation to 20 20 in addition 30 spaces should the number of the surface be in rooms and rn of the conformity close parking with proximrty of space locaUnahonal the hotel, should be building should be well paved, code. Covered provided. marked and parking Special secured. wrll be an parkrng and Sufficient added access for the and marked advantage. drsabled/hard- walkways capped should should be be provided. designated 20 30 16,6 Shopping Not essentlal Not essential A boutique Same as for Same as for Facilities stockrng Three Star Four Star. ltems but with 30 convenlent for wrder vanety r 028 Kenyct Subsidiary Legi"lat' on, 20 I 4 Set ttott ltent One Stet Tu'o Star Three Star Fttur Star F'rt'c Star Rennrks travellers. of grfts and should be sou\ enlr avarlable items 20 30

16.7 Taxi Should be Sanre as for Same as for Sanrc as for Samc- as for Services avarlable on One Star One Star but Three Star. Threc Star call 10 an appolnted 20 20 10 ta\r servlce should be pror rded, 20

16.8 Servrces to Sarne as for Sanre as for Same as for Same as for GuestvTransp areas of One Star Onc Star One Star One Star ort rntcrcst for the 20 20 20 20 Service convcntence of -euests should be availablc 20

16.9 Not cssentral Not essentral Somc form of Sarne as for Samc as for Entertainmen entertarnment Three Star Four Star t should be but \\ith a but \\,rth top and prol'rded. vane-ty of range of Recreation 20 entefialnmen entefialnmen t, u'hrch t could 40 rnclude hve MUSIC 30

16.10 Not cssentral. Not Whcrc land rs Same as for Samc as for Outdoor essentral, ar arlable. Three Star Four Star Areas land scaprng but wrth very 40 should be done good and be land scaprng well wlth marntarned aesthetic 30 appeal 40

16.1 I Whcre Same as for Same as for Same as for Sanrc as for Swimming apphcable. a One Star Trr o Star Three Star Four Star. 50 Pool swrmmlng but the but should not but wlth a pool of desrgn. be of pool of not adequate srze facrlrtres, less than less than should be amenrtres, seventy five One hundred pror rded and and qualrty (75; square (100) square well of metrcs, 40 metres and malntalned to materials, high ensure safetv structures. standard of of swrmmers fixtures and desrgn and The equrpment. finrsh. The pool should should be water have as ofgood 20 temperature minrmum:- should be 'Treatment regulated 50 room and filtratron plant 'Beds and mattresses ' Separate changrng rooms for men and rvonren should Kenyu S ubs idietry Le gi slo ti on, 20 I 4 to29 Sectutn Item Ont Stor Ttt o Star Thre<,Star Four Star Fn'e Slat Rentark.s be provrded ' A separate pooVarca for chrldren 'Clear markrngs to rndicatc depth at different polnts Suitably trained and equrpped attendants/Lrfe Guards 2tJ

16.12 Hotel Hotel should Same as fbr Same as fbr Same as tbr Same as for Insurance be covered by One Star One Star One Star One Star pubLc lrabrlrty 30 30 -10 30 rnsurance and other statutor) lnsurance policies 30

16.13 Health Optronal. but Same as for Same as tbr Same as for Same as for Club where it exists. One Star One Star but Three Star Three Star rt should be 20 urth Steam 30 but rvrth a rvell equrpped bath, wrder range rvrth a surtably whirlpooI and of luxunous trarned mass a g!- facrhhes lnstructor. parlour 40 20 provrded 30 F.. VILLAS, COTTAGES AND SERVICED APARTMENTS Minimum Score for Villas, Cottages and Serviced Apartments (a) to qualify for One Star grading, Villas, Cottages and Serviced Apartments must score 100 percent on Essential Items: and a minimum of 50 percent points out of a possible total of 1.195 points marked on the Criteria for attaining a One Star rating, as indicated in the Schedule. (b) to qualify for a Trvo Star grading. Villas, Cottages and Serviced Apartments musf score 100 percent on Essential Items; and a minimum of 60 percent out of a possible total of 1,360 points marked on the Criteria fbr attaining a Two Star rating, as indicated in the Schedule below. (c) to qualify for a Three Star grading. Villas. Cottages and Serviced Apartments must score 100 percent on Essential Items; a minimum of 30 percent of the total points under each main section in the Schedule and a minimum of 60 percent out of a possible total of 1,735 pornts marked on the Critena for attaining a Three Star rating, as indicated in the Schedule below. (d) to qualify for a Four Star grading, Villas. Cottages and Serviced Apartments must score 100 percent on Essential Items: a minimum of 40 percent of total I points under each marn sectlon in the Schedule; and a minimum total of 70 percent out of a possible total of 2,085 points marked on the Criteria for I attaining a Four Star rating, as indicated in the Schedule belorv. 1030 Kenya Subsidiary Legislation, 20 I 4 (e) to qualify for Five Star grading, Villas, Cottages and Serviced Apartments must score 100 percent on Essential ltems: a minimum of 50 percent of the total points under each main section in the Schedule; and a minimum total of 80 percent points out of a possible total of 2,315 points marked on the Criteria for attaining a Five Star rating, as indicated in the Schedule below. Section ltem One Star Tv,o Star Three Star Four Star Fwe Star Remarks 1.0 LOCATION

1.1 Location The Iocation Same as for Same as for One Same as for Same as of the One Star Star, but Three Star. for Three establishment 10 should offer 20 Star should be easy 20 suitable for the accessibility, development safety, comfort of vrllas or and tranquilrty. cottages or 20 serviced apartments. 10

1.2 Site and Should be rn Same as for Same as for One Same as for Same as Environment harmony wrth One Star Star One Star for Four the 30 30 but the Star natural and envrronment 50 built-up rncludrng the environment out and in look should be conformrty surtable for a wrth the facrlrty burldrng and of development rnternatronally regulations recognrzable applicable to standards the locality 50 30 2.0 BUILDING

2.1 Autonomy Depending on Same as for Same as for One Same as for Same as of the design and One Star. Star. One Star. for One Building lay out of the 20 20 20 Star. establishment, 20 there should be separatlon of traffic flow t between guests I and services 20

2.2 Design In conformrty Same as for Same as for Two Same as for Same as I and with the One Star but Star Two Star for Four Architectural Building Code wlth some 30 but Star Features and other claim to architectural but the existing beauty and features and fagade, regulations, style general architectur modestin style 30 construction al features, I and beauty, of the constructro and burldrng (s) n and struco:rally and its finish I sound. Should finish should of the I be be of building well high standards (s) in I maintained 40 relation to and rn the Kenya Sub sitl m rl Lt' g i s lu tittrt, 20 I 4 103 I St'tlrrtrt llr'ttt One Star Ttro Sto t Tltt aa Star Fout Star Flc Stut R('tlldt J\\ harmonl u rth enVrrL)nnre the phl srcal. nt should natural and be cultural of ven envlronment. hrgh 20 lntemation ally recognizab le standards and should have added functronalr ty. safety. secuntv and lururl. 50

2.3 Signage Al1 pubhc Same as for Sanrc as fbr Tu o Same as for Same as areas and One Star but Star but Three Star but for Four guest rooms wlth qualrt)' hrgher rn qualrty of er.cellent Star should be mateilals. of qualrtl' qualrty'. but of rndrcated in fittrngs mate rrals, 35 luxurrous clearly and finrsh frttrngs and finish. numbered. 15 finrsh 40 lettered or 25 other appropriate desrgnation. 10

2.4 Capacity May not have Same as One Same as Onc Same as One Same as less than three Star Star Star One Star (3 ) lettable 10 l0 10 10 rooms/unlts l0

2.5 Corridors, Where Same as tor Same as for One Same as for Same as Staircases, apphcable. One Star Star. but Three Star. for Four Hallnays and should allou 2t should be ol but reflectrng Star. Walkwal's easy passage. good ftnrsh, hrgh but be rvell lrt. and and *'ell rnternahonally rei'lechng have srde dccoratcd recognlzed some rarlrngs, rvrth 30 standards of degree of gentle slope style. luxury and for starrcases. 40 opulence. Should be well 50 marntalned and protected from the weather 20

2.6 Lighting Should be Same as for Same as for Two Same as for Same as effectrr e One Star but Star but Three for Three natural and/or wrth qualrty frxtures should 20 Star artifrcral frxtures and be of hrgh Star but t0 frttlngs quahty frxtures 15 20 should be more aesthetic 25

2.7 Sound Should be Same as for Same as for One Same as for Same as nronfino srmDle and One Star Star One star for Four r 032 Kenya Subsidrurt Lcgislation, 20 I 1 One Star Ttro Star 7 hrt't' ,\tur Fotu Stot Ftye Sto Rentu rk t fu nctronal 20 z0 hut \\'rth Star 20 added ,< acsthetrc features 25 2.8 \\'here Same as for Sanre- as tirr C)nc Same as for Same as Regulation of applrcable, One Star Strr hut 'l'rvo Star but for One Temperature adcquate 10 wlth quahty wrth hrgh Star n iltu ral flxtures and qualrty arr 20 vcntrlatron, flttrng\ condrtroning ancl/or l5 systcms suIfrcrent 20 nrc-chanrcal \c-rtllatlon should be pror rded t0 3.0 RECEPTION AREA

3.1 Size Should be as Same as for Sarne as for Onc Sanre as tbr Same as pcr the One star \trl hut Three Star for Three Burldrng 10 :hould bc morc 20 Star Code, rn \p.Ic lo U s. 20 rclJtlon to the 211 srze of the estabhshment, ancl approprrately appornted. l0

3.2 Furnilure, Should be Same as for Same as for Onc Same as for Same as Equipment srnrple and One star Strr but Three for Four and fLrnctronal 20 should Lre il'ell Star but u rth Star Furnishings 211 turn r shcd elcellent but wrth and cqurpped desrgn, very hrgh 30 u orkmanshrp degree of elegant frnrsh lurury. an cl ambrance hrgh degree of and beaut) luxury 50 40 -1.-1 Rclevant Same as fbr Same as for Onc Sanre as for Same as Infornration rnformatlon One Star. Star One Star. for One should 20 20 211 Star. be avarlable 20 firr guests. 211

3.4 A bell. a hght Same as frrr Sanrc as for Onc Same as for Same as Communicati sr{Inal or One Star Star but Three Star but for Four on tclephone 20 should rnclude shou ld Star F acilities should be e\ terna I rnclude 40 provrded. rn connectlVrt\ Itllernet cYCrY unlt tbr through a ser\'1ces. rn rernal maln s\\'ltch or 40 corrmunlcatto drrec t dral n and tarrffs fbr 20 drfleren t destlnJtrons 30

3.5 Safe Should be Same as for Indrvrdual safc Same as for Same as There Denosit avarlable. rn One Star rlenr)\rT Three Star. for Three should be Kent'u S ub s itl i urt' Le g i s lu tion, 20 I 4 1033 Set ttott llrttt Orte Stur Ttt'rt Stur T hree Stut F-our Stor Five Stur RemarL.t Serr ice thc proportlon 20 bor ihould be 40 Star suffrcrent of.rt least one provrtlcd 40 arrangemen bor for cr r-rr rn thc guest t frvc roonrs IOOnIS lirr the saf'e 20 40 keeping of large valuables.

4.0 I-IVING ROONIi'LOB BY/LOUNGI,I

4.1 Liring Should be- Sarle as 1or Same as for Trr o Same as lirr Same as Roonr./Lobby/ avarlable, One Star. hul Star Three Star but fbr Four Lounge modest rn \\'lth bcttcr but r-rclusrvcll rvrth Star but dcs rgn. dcsrgn desr gnt-d excellent wlth ver) functronal and l5 fbr and used by desrgn, hrgh ln gue sts nrateflal, degrec of hnc rvrth 20 workmanshtp. luxury, appLcable clegant frnrsh ambrance Burldrng ('ode and and l0 hrgh degree of beauty. Iuxun' 40 -10

4.2 Size Should bc Sarne as tbr Same as for One Same as ltrr Same as proportlonate One St.rr Star One f'or Four to t0 l0 Star but Star the capacrtt'of should he 20 the more establtshnrcnt. spacrou s, 10 20

4.3 Furniture A drnnrng Same as tor Same as for Two Same as lor Same as and table. u'rth at One Star'. but Star. but Three Star but fbr Four Equipment least tbur rn addrtron a all should be of rn addrtron Star, charrs, a sofa nragazlne good should have a but thc set. co ffee rircks a -fV qualrtv and a vrdeo/CD ra n-qe table, a study rnd srdehoard mrnr har player, an should table. antl a should be prov rded. casy charr and more bookshei I pror rdrd 30 a rlall Iu xu rtou s 10 20 unrt. 50 40

4.4 Fittings Should be ot Same as for Same as for Trvo Same as fbr Same as and srmple, One Star but Star. hut Three but with for Forrr Furnishings functronal and should bc of nrth l safe a computcr Star, good qualrty better qualrty. deposrt facrlrty data polnt but all rlateflal good prov rdc-d provrded should he l0 *'orkrlanshrp 30 40 a very and hrgh frnrsh luturtous 20 qualrty 50 {.5 D6cor Should bc of Same as lirr Samc as for Tu o Same as fbr Same ls modest One Star, bul Star but Three Star but for Four quallt\'. $'lth ol super ror \\'lth qualrty rv rth fresh Star harmony of quahty plctures and llorvers and but should colours and 20 decoratrons rndoor be more l ell 30 pl.rnts tastefu I n)ilntarncd provrded and l0 40 elegant, rvrth nrore attentr0rl to detatl 50 l0l+ Katrtu Srrblrliurt'Lt,gi.slotrr,tr,20l1 S((lk)n ltrnl One Stru 7 tro SItt Tltt t'e StLu Frttrt SIn' Ftt t Stor Renrurks .1..6 Lighting ( )pcnablc Sanrc as lbr S"onr" ,,t f*- Oi,, Samc as for Same as and rvtndorv arca Onc Star. Star hut Thrcc for Four Ventilation should not be 20 \\'rth additlonal Star but ri rth Star o1'less than Portable hrgh but rvrth 207r of floor or othcr hght qualrty much area There fixtures frttrngs. hr-sher should be suitable for .t0 qualrt) adequate readlng, fittings. natural wrrtrng, etc 50 hghting One should be hght fixture at provrded. the door rn 30 addltlon to the general rllumrnahon Enrergenct lrghtrng should be provrded 20 5.0 KITCHENET TE

5.1 Size Should bc at Sanre as for Same as for srze Same as for Same as [-.rst 7r,: sq nr, Onc Star Star size Star. for srze Ior every 30 30 30 Star. lctttrble unlt 30 30

5.2 Furniture Tlhlctops kr Same as for Samc as for Two Same as for Same as and hc starnless One Star but Star. but Three star but for Four Fiquipnrent \t!-cl or othcr shouki be ot of hrgher qualrty mOrL- Star tmpervlous good qualrty matcnals and tastefully 30 rnatenal. and a 20 fixturcs desrgned, srnk. utth hot ,( wlth better and cold qualrty nrnnlng water matenals and pnrr rded flxtures r\dequatr- 30 fu rn rture. cooktng equlpment dnd utensrls should be provrded All should be kcpt rn good and clean aorldrtlon l5

5.3 Floors. Should be of Sanre as for Same as for Two Sanrc as for Same as \1'alls non-shp Onc Star but Star but Threc Star for Three And Ceilings rnrperviou s shouid be o1 of superior 40 but nraterials and bettcr quaLty quaLty more conducrve to matenals and mateflals and luxurrous east cleanrng, finrsh ftnrsh, 50 20 30 40

5.4 Lighting Should be Same as for Same as for Trvo Same as for Same as adequate. One Star but Star but Three Star but for Four natural and/or light frttings lightrng fittrngs with very high Star artrfrcial. wrth should be of should be qualrty 25 lcr cl of bcttcr tasteful to standard of artrfrc ral qualrty provrde a fittrngs rllumrnatron l5 pleasant and frnish con trollable ambrance )< I Kent'u S ub si tl iurt' Le g s lutiotr, 20 I 4 t l0l5 One Star Tv o Stur TJtree S'tur Four Stu t Fl , .\tttr R('tltttrk\ 10 20 6.0 KITCHENET TE

6.1 Size Mrnrmum srzc Same as tor Mrnrmunr srze to Mrnrmunr srze Mrn r nrrrnt should be l2 One Star bc 15 kr br- stzc k) be \q,m, 20 srl m. erclLrdrng 10sqm. 15 scl rtt . excludrng thc thc c rc ludrng erclurlrng bathroom bathroour thc- bathroorn the 20 -10 .10 batltl ror.n 50

6.2 Lighting Openable Same as fbr Sanre as tbr One S.rrne as lirr Sanrc as antl wtndrlrv area One Star Star but Tlrrce Star bul for Four Ventilation should not he 20 ri rth addrtronal u rth hrgh SLu of less than lrght ftxtures r; ualrty but $ rth 207, of floor over the drcssrng I r ttr ngs. muclr area There table mrrrrrr JO h r gher should be Portable or qualrtl adequate other light fittr ngs natural tlxtures 50 hghtrng One surtable tirr hght frxture reading. for each bed rn wntrng, etL addrtron to the should be gencral pr ovtdecl illumrnahon. 30 Emergency hghtnig should be ptrvrded. 20

6.3 Floors. Should be of Same as for Same as for One Same as for Sarle as \\'alls good hnrsh One Star S(ar but 'Ihree tbr Fr rLrr and Ceilings and well 20 rvrth hrgh qualrty Star but wlth a Star marntatned matenal lurury touch but ol' trECarpets tt:r-d ln matenal. e\LcPtlona rvhcre .t0 u,ork man sh rp lly hrgh apphcable, and finish quality should be 50 matenal professronalll and frnrsh fitted, wrth a 60 good under lay and should be clean at all the trmes EEDoors and u'tndou s should be of qualrty matenal 20

6.4 Fittings, Every room Same as for Same as fbr Trvo Same as fbr Sarne as Furniture and should be One Star but Star but Three Star but for Four Equipment fitted \\'tth a of high should rnclude a *'rth valet Star clean and qualiry. 40 Computer data servrces and but comfortable point 50 coffee offerrng a bed of not less tr.rr provrded hrgh than 190 cms x Mrnr bar degree of 90 cms. should luxury 70 Mattrcss provrded. on should not request. 60 be less than I 5 cms thick wlth I 036 Kettw Subsidiart Legislotrttr, 20 I 4 SeL tuttt ltent One Star Tvtt Sto T'hree Stur Four Stur Frvr Stut' Rrnuu'ks two matchrng prllou s Fo.rnr rubber or cotton matenal of hrgh qualrtl rs recommendcd ' A wardrobc rn each roottt wrth at least srx hangers. two charrs, one table, bedsrtle mat/rug should be provrded Waste paper baskets. luggage apd shoe rack should be prov rded All lamps should be sh.rded TV and tclephonc should be lvarlab le Nhnr bar -10

6.5 Supplies Approved and Same as lbr Sanre- as tbr Tlrr Same as lbr S.rrrtc as sealed bottled One Star but S t.rr Three St.rr. tirr Iour drrnkrng rvater all rtenrs ln addrtron. hoL hut ri rth Star hu1 should be should he of w at!-r flon,e rs. wrtlr supplied darly. good qualrty. bottlc. crtra chocol:ttcs, assor ted Bcdsrde rug 30 prllou's. s \! eet\ chocolates tbr each gucst. dur et,/ hlanke t and frurts rn 60 "Do Not tca/c()1 fee tr.r\ \e a\() i) Dtsturb" srgn. ancl.rssorted 50 \tatronery. tlssuc papcr * aste brn. should be approprlatc pror rded l llsect Sltoe bags. sltoc rcpellent. sh rn rng laundry bags. pads. se* tng shenrng a rrfre klt\.ll)d supphes and hr-rlt oom water glas\es slrppe-r's. should bc should be pror rded pr ovrded 20 40

6.6 Soft furnrshrng Same as lirr Sanrc as fbr Tu,o Sirme as for Sanrc as Furnishings and cuftarns Onc St.rr but Star but Thrcc Star hul fbr Four and should be at should be of ol srr:nrfrcantlr should hc o1' St.rr Linen least of the hrgh qu.rlrty' hrgher qualrty much hrghcr but \\'rth a rdtlo 40 50 qualrty 60 h rg hcr of a wrndow to degrcc of curtarn of I 2 lururv 70 l5 u'rth length ol 5 cm. abovc the floor Kett va S u b sitl ru 11' I-e gis lu tion, 20 1 1 1 037 Sttlton lt<'nt Ont Star 'l'vo Stur Tltt te Stut Four Stur Fn'r, ,\turr Renrtrk.s Should be * ell dcsrgned, rn hatmontzetl co lour schenre, Beddrng should be of good cotton or lrnen 1)bnc Every bcd should har e appropflate srze o1' bed shccts, rvhtch can bc tucked rn AII beds should have underblankets, 'frvo-bcd sheets and top blanket or duvet rvrth appropnate prllorvs Mosqurto net coverrng the entrre bed and long cnough to reach the floor Appr()pilate curtar)s and upholstery should be of good quahty'. llnrsh and rvcll rn.tlnt.uned -10

6.7 Change of Should be Sanre as lirr Same as for One Shoulcl be Samc as There Linen changcd after Onc Star Star changed for Four shorrltl be a every two 20 20 darly or at thc Star Par stock ol nrghts of usc request of thc 30 .lt lea\t or wrth I u L-st Thrcc parrs ev!-rv ncw 30 trf shcets guest fbr each 20 bed.

6.8 Room The marn door Sanre as lor Same rs tbr C)ne Sarne as fbt Sanre ls Security and wrndows Onc Star Star but Three Star bul for Four should be of l0 ri rth better \\ lth Star good qualrty qualrty Iunchonal 20 u eathr-r rttaterrals c lccttorr rc I cslstiulI l5 sur t erllance rrratenal and systenrs frtted \\ lth 20 secure locks/lockrng I s) stenr. provrdrng nta\lll)u n) DrtvacY 1038 Kctrt u Srr lt.s i cl iu r r Le,q is lat r ott, 20 I I 'l'hrac Otte ,\ttu Tttt Stut ,\ttu. Four Stut Frve Stur RetnurLs and secul rt\ should bc tn s talled 10

6.9 D6cor Should hc Samc as for Saure as fbr Trvr Same as lirr Same as t.uoclest rn One Star but St.rr Tu rr Star Four St.rr. c1ualrt1. of supcrror .10 but rvrth but con fornr r ng to rluaLt)' adcq uate cv rden tly thc socral .rnd .10 decor'.rtrons rllore Cultural 50 luxurrotts en Y llonnlcnt 60 $ rth harmonr of c()l()rrrs and ucll nrar n talred 20 7.0 BATHROON,T (s)

7.1 Should be Same as for Same as fbr Onc Sanre as fbr Same as Ilathroom(s) ensulte k) each One Star Star Onc Star tor One -gIc\t rooll -10 -10 30 Star 30 30

7.2 Sbc B,rthroom/\\rC Same as for Sanre as for One Same as for Same as o[ not lcss than One Star Star. but Three Star but firr Four 3rt sq nr t0 should bc of not of not less Star l0 less than than 6 sq n1 but should 5sqm. 30 be more 20 spacioLrs 40

7.3 Lighting Should Same as for S.rme as for Tg'o Same as for Same as and pror rde One Star but Star but Three Star but for Four Ventilation adcquatc rvrth rmprovc'd should be of lvrth Star rllu ml natron matenals, better qutrlrt) supcnor 40 surtable tor the flttlngs, and rnclude an qualrty drftcrent * orkmanshrp effrcren t flttnrgs bathroom uses. and tlnrsh. ncchanrcal arr 40 There should 20 e \tractlon br- e-ffectrl e s)'\tem natural aud 30 artltlclal vcntllatron 10

7.4 Fittings, Should be Samt- as for Same as for Onc Same as for Same as More grab Equipment, modest. One Star but Star but Three Star but fbr Four rarls and And functronal and rvrth hrgh should rncludc all Star facrlrtres Amenities include a quaLty an effrcrent equlpment but wrth for sho* er and,'or mateilals. mechanrcal arr should be of harr dryers drsabled/ bath tub wrth flthngs, extractlon hrgher qualrty, and handtcappe mrrer and s orkmanshrp s) stem and a u'rth Arabrc telephone d and splash guard and frnrsh larger mrrror. shower extenslons. senlor hangrng 40 Indrrect hght provrded 80 clhzens naturalll rnto frttlngs arc 70 should be thc shorver recommended. provided tra1 . WC. Burlt-rn bath torlct paper tuhs should holder. hand be at least 160 wash basrn cm long wrth hot and 60 cold I wtter. a i Kcrtvr Subsidiart l,eg islation, 20 I 4 I 039 One Stur Ttro Stur Tlree Star _Four Stur , Ft e Sk r R'nnrk,s reasonably srzcd mrrror, torv"l rarl, grab rarl. clothcs hook o. hanlter. and non-sl rp sho\\'er tra). 30

7.5 Fkrors, Good Same as for Same as for One Srrle as [o Same r s Walls lmpcrvrous One Star Star. but Thrcc Star. for Fo-r and Ceilings non-sl rp 20 wlth bettcr bt t wrth Star matcnal\ qualrtl' supeflor 40 should be materral qu alrt1, used The 30 mateflal materrals used 40 to cover the walls should be at lea\t up t0 a herght of 2.5 nieters from the floor 20

7.6 Towels Should be Same as for Same as lbr One Same as for Same as and adequate. of One Star Star but Three Star but for Four Bathrobes good qualrty 10 of br,q,rtr-r srze the bath Star. materral rn and bctter towel shoLrld but should good quality rncluding not be of less beofa condition, and a face torvel and than 80cm x much changcd darly a bathrobe I 50cm anrl higher Bath niat of 20 should bc of qualrtl' modest hrgher qualrty 40 mate nal mater lal. should be 30 provided 10

7.7 Shaver Shaver outlets Same as for Same as fbr One Same as lor Same as Outlets should be One Star Star, but Three Star for Three and Sockets provrded rn 10 should be of 20 Star every superror 20 bathroom, quahty indicatrng the 20 voltage supply Approprrate sockets should be provided. 10 7. 8 Supplies The follorvrng Same as for Same as for One Same as for Same as should be One Star Srar but Three Star but for Three supphed rn 10 ilrth addrtron of rvith a Four each sanltary werghrng Star the bathroom bags. paper scale qualrty and Sanrtary bin, trssues and prov rded range soap and torlet cotton pads ,< should paper, a w'ater 20 reflect a glass per guest degree of and torletry luxury tray or basket 30 nrovrded. l0-+0 Kenya Subsidiart Le,qtslatron, 20 I I 'l'tt'o Settnrt Itent One Stur Star TltrtL'Stur Four Star Fte Stttt Rennrks 10 I

7.9 Bins, WC, Sanrc as for Same as firr Onc Same as for Sarne as Sanitization hand s'ash One Star Star One Star. fbr Onc' basrn. bath tub 211 20 20 Star and sho*'er 20 tra) should be sanltrzed \\ rth appropnat!- detergcnts and chenicals darly. 20 8.0 HY(;IENE ANT) SANITATIO N E.l Refuse Facrhhes S.rlne as tor Same as for One Same as for Same as Storage should nreet f)nc Star Star One Star for Four and Disposal the local 20 20 but wrth Star health evrdence but wlth a standards antl lor hrgher envtronmental professional drsplay of protection handhng profr'ssion regulatrons. 25 ahsm 20 30

8.2 Sewerage Drarnage Sanrc as for Same as f or One Same as for Same as should be (Jnc- Star Star One Star for One connected to -10 -30 -30 Star the se\\'age 30 drsposal of the torvn, rvherc appLcable. rvhere there ls no sewerage system. thc drsposal should be rn hne wrth the Burldrng Codc and health regulatrons- 30 E.3 Vermin The prenrrses Slrnc- as for Same as for One Same as for Samc as Proofing should be One Star Star One Star for One fumrgated 20 20 20 Star regularlr rn 20 accordancc $ lth health regulatrons and properly protected agalnst othcr vermln 20 8.-{ Water There shoLrltl Sanre as fbr Same as tor C)nc Same as for Same as Supply be conslstent Orrc Star Star Onc Star t'or Onc supply ot sate 211 20 20 Star \\ atcr 20 Kentct Srbsitliary LeXislatioru 2014 _ _ _ l04l Stttuttt ltent 'l'hree Stor conibrmnrg to loc.rl and wHo standards Watcr from prrvilte sources should be regularly treated and appr oprately certlfr!-rl b) conrpctcnt Natronal Authofltv 20 E.5 Water Should bc Same as frrr Should be Should hc Should bc Storage adequate to One Srar adequate k) last adequate adequate last for :rt lea, t5 for at least three to last for at to t\\o tf) (la). rn t3) days. least frr c (-5 ) last fbr at casc of supply 20 days. least sevcn brcrkdori n, ,( (7) dals 15 30

9.0 SAFETY ANI) SECURITY

9.1 Firc All rlatenal rn Sanre as for Same as tirr Same as lbr Same as Protection the One Star Three Srar but Three for Three est.rbhsh rnent but trre wrth smoke Srar. 40 Star 40 should bc of detec tor\ dete. tors and firc reslst.rnt or shoLrld be sprrnklers retrrdan t installed -10 rnstalled.l0 matcrral ,{tlcquale and approprlate frre frghtrng eLlurpmcnt should be provrded and rvel I marntarned, rn e r cr- lleu t condrhon at all tinrr's, rrr accordattce wrth local fire 1rghtrng and prcventlon br la* s 'Frre alarms should bc rnstalled. ' Srrff should be lamrlrar * rth ar ll.rblc frrc frghtrng equlpment and thcrr usc. ' Frre dnll e\ercl\e\ should he carned out i I 1012 Kenta Subsidiutt Legislation,2014 )eclk\ Itenl Otte Star Ttvo Stat Threc Star Fttur Slut Frve Slur Renmrks regularll. 'Statutorr frre saf'ety n()tlces should be promlnently drsplayed rn guest room and publrc ate a\: 'The establlsh nrent should be inslrred agarnst frr e hazards 20

9.2 Electrical All electncal Same as for Same as fbr One Saure as fbr Same as Safety rns tallatrons One Star Star One Star tor Onc should be rvell 20 20 20 Star murntained in 20 accordance wrtl.l apphcable electncal safety laws. 20

9.3 There should Same as for Same as fbr One Sarne as fbr Same as Emergency be appropnate One Star Star One Star for One Power altcmatrvc 20 20 20 Star sources of 20 power ln case of tailurt- of marn supply 20 9. .1 Securitv There should Same as fo; Same as for One Same as for Same as be adequate One Star Star, but Three Star for Three security 20 wlth more 30 Star. arrangements elaborate raprd but ln rncluding - response additron 'Funchonal arrangements there alarm system 30 should be a Professronally functronal trarned and electronrc properly surve r I lanc equrpped e personnel. to systenr ln escort gucsts place. to ther rooms, 40 where necessary, 'Precautlon Notices should be promrnently drsplayed and legrble at all tlmes. 20

9.5 First Aid Adequate Kits Same as for Same as for One Same as for Same as should be One Star Star but Three Star for Three al'arlable on l0 wlth a Doctor on 20 Star I premrses, wrth call. 20 I I Kc ttt,tt S ubsitl iu'y Le g is h tiott, 20 I 1 10:1-l Sectirut ltern (hte Stutr Two Stur Tltrce Sttr Four Star Fiyc Star RentrLs at 20 least one menrber of staff on duty, trained ln rts applrcatron technrques. l0 10.0 SUNDRY SERVICES

10.1 Luggage, Therc should Same as for Same as for One Same as tbr Same as l,ost be a room for One Star Star One Star for One and Found storage of l0 l0 t0 Star Room luggage. All 10 lost and found propcrty should be approprrately kept Portcr servlces should be prol'rded l0

10.2 Shoe Servrce should Servrce should Servrce should Sen rce should Sen,rce Shine be avarlable. be avarlable. be al arlable be avarlable. should be 10 l0 l0 10 avarlable. l0

10.3 Baby Experienced Same as fbr Same as for One Same as for Same as Sitter baby srtter One Star Sta r, One Star for One should 10 l0 l0 Star. be avarlable 10 with prior iuTangement. 10

10.4 Laundry Should be Same as for Same as for One Same as for i une aS and prorided One Star, Star. One Star ror One Dry Cleaning 20 20 20 20 Star. Services 20 II.O HUMAN RESOURCE

11.1 Human There should Same as for Samc as for One Same as for Same as Resource bea One Star Star One Star for One Policy documented 20 20 20 Star Human 20 Resource Management PoLcy specrfying.- Tems and condrtrons of servrce; Schemes of servlce; Employee reward/incenti ve scheme(s): In-house and Extemal tralnlng Drogrammes \ lO44 Kettt'a Subsidiurv Legi,slcttirn,2011 Set tun ltenr One Stu' Tvo Stat Three Stat Fotrt Stat Ftye Stut Rcnarks 20 tt.2 The Sarre as for Sanre as for One Same as for Same as Prof'essional establlshment Onc Star Star but Three Star lor Thrr-e Qualifications should be 40 thc Manager 50 Star of under the should be 50 Management supervrsron of assrsted by Staff a q u ahfred qualrhed and,'or person, ex perrenced certrired by pcrsonnel appropilate 50 natronal authontle\ .t0 I 1.-1 All operatrvc Sanrc as fbr Sarne as tor One Same as lor Same as Professional stall should One Star Star but One Star fbr One Qualifications possess but the thc proportron of but the Star of prol-csstonal proporlron o1' prof'essronally proportron of but the Operative qualrfrc atron s profcssronal l1 certrfied staff plofe ssronallv proportl()n Staff and certrfred stalf should be at certrfred statT of appropriate should be at least 70% should professron exPcnence least 50cl 30 be ar lerst alll' to nralntarn ,( SOVc certrfrcd satrs factory 35 staff serr rces for should be guests, at all 90Vo tlnlc-s. 40 At lea\t 407 of the staff should posscss cerhfred qu alrficatrons tiom recognrzed tnstltutrons 20 tt.4 The Manager Sane as for Sanre as for One Same as for Same as Languages should har e a One Star Star but rn Three Star for Thrce workrng 20 addrtron. the 30 Star knowledge of Manager should hut other Enghsh/Frenc har e a workrng Guest h and knolvledge of at Contact Krsrvahih. least one other staff 20 rnternahonall) should be recognrzed able to language communrc 30 .lte ln lr()re than one r nternatron ally recognrzed language 40 ll.5 Health StafT should be Same as for Same as for One Same as for Same as medrcally One Star Star One Star for Onc examrned. l0 l0 l0 Star regularly, rn t0 hne wrth statutory health regulatrons Kanwr Subsid ktrt Le g tslatutn, 20 1 1 l0:+-5 SeL tron ltent One Stcn' Tyttt Star Tht ee Stu- F our Stur [,-rye Slar Renark; l0 I 1.6 Staff Should hc rvc-ll Same as for Same as for One Same ol for Same as Grooming groomed rn One St.rr. Star hut Three Star but fbr Four bodl anil 30 should be of should be of Stirr attlre, wrth good quaLty vcry gord 50 dr f 1'erent 40 qualrty unrfbrms fbr 50 each fu nc tron a l arca Unrfbrnrs should be kept rn good clean condrtion and 1n contbrnrty wlth saf'ety req urrernents. should be pror rded AJI sta[f should har c nanre tags. rn(llcatlng desrgnatron 30 12.0 GENERAI,

2.1 Parking Adequate Same as for Samc as for Onr' Sarne as for Sante as The Facilities parkrng space. One Star Star One Star for Four number ot rn relatlon to l5 l5 but tn addrtron Star. parkrng the number of the 20 spaces rooms and rn surface of the should bc- close parking space ln proxlmlty of should be ivcll conli)rmlty the hotel. paled. markr-d rvith should he and local/natro prov idc-d secured nal Spccral Sufficrent burldrng parkrng and and marked cod!- acccss for the rvalkrvays Covcred drsabled/handr should be parkrng capped should desrgnated. will be an be provrded 20 added 15 advantaee l2.2Taxi Should be Same as tbr An appornted Same as for Same as Service avarlable on One Star taxi servlcc Three Star for Three call. 10 should be 20 Star 10 available 20 20

12.3 Shopping A grocery Same as for Same as for One Same as for Same as Facilities shop stockrng C)ne Star Star One Star lbr One ltems 10 10 10 Star essenhal for t0 guests' should be wrthrn easy reach of the establishment 10

12.4 Outdoor Where land rs Same as for Same as for Onc Same as for Same as Areas avarlable. One Star Star One Star for Four I andscaprng 20 20 but stJl should be done landscanrnq -30 I 046 Kenyet Sub.sidiury Legi,lat ott, 20I4 Settton Ilcttt One Stor Tvo Star Three Stur Four Star Frve Sttu' Renu'Ls and be wcll should have marntarned an aesthetlc 20 appeal. 30

12.5 Where Same as for Same as for Two Same as fbr Same as Swimming applicable, and One Star Star but Three Star but for Four Pool depending on but the design, should not be of wlth a pool of Star. 40 the srze of the fac rl ities. less than not less than establishnren t. amenities, and seventy frve (75) One hundred a swrmmil.r8 quality of square ( 100) pool of materials. nretres 30 square metres adequate size s tructu res, and should frxtures and high standard be provrded equipment, of and rvell should be of desrgn and malntarncd to good. 25 frnrsh. ensure safety The rvater of temperature swlmmers. should be The pool regulated 40 should have as minrmum:- 'Treatment room and filtratlon plant 'Beds and mattresses'Sep arate changing roonrs for men and women should be provrded. A separate pool/area for children 'Clear marklngs to indicate depth at different points 'Surtably trarned and equrpped attendants/Lif'c Guards 20

12.6 A public Same as for Same as for One Same as for Same as Insurance liabrlity One Star Star One Star for One insurance and 20 20 20 Star othcr statutorv 20 lnsu rance poLcres should cover the estabhshment. 20 Kc tr t'u S u bsid it r r Le,q is lu t ittt, 20 I 1 1011 G. RESTAURANTS Minimum Score for Restaurants (a) to qualily fbr Thrce Star gradrng. a Rcstaurant nr.rsI score l(X) per-ccnI on cssentials Itenrs: a minimum total scolc- o1'(r0 pcr ccnt ponrts out ol the possrblc total ol 1.50-5 points urarked on the Crrlena lol allarning a Thr-cc Star ratulg, as rnrlrcatccl hcr-cin bclou. (b) to qLralrfi for FoLrr Star gruclrng. lr Rest.lurant nrus[ \corc l(X) per ccnt on cssentrals ltenisl a mlnrnum total of .10 pcr cc'nt pornts of thc total pornts undcr r-uch marn sectron. and a mlnlmum total of 70 per ccnt out ol'thc possrblc total of l.t)-10 ptrnrt: rnarkecl on the Cntertr fol attarnrng a Four Star ratrng. a\ rnclrcatr-d hcrcrn bclo*' (c) to qualrty fbr Frlc Star-gradrng. a Restaurant nru\l \corc l(X) pcr ccnI on r-\sr-ntrals ltcmsi a nllnrmliln of 5() per cent polnts ()l't()t.rl p()lnts undL'r cach nrarn scctron: and a nttntntttnt total score of liO per cent polnts out ol'the possrhle total ol'2.f-5-5 pornt\ nruketl on the Cnterta for attaining a Four Stur ratlng. lrs nxlrcate-tl ln the Schedule hcrern hcltxr'. Settton ltt'nt 7'hrt't'Stur Fn t' Stur I.O LOCATION

1.1 Site and Should be :urtablc lor a Sanre rs lirr ()ne S.ure as lirr ()lc Star. Environment restaurant and ln Star but hrrnrony * rth thr- l0 should ol'lcr c.isr nrturul rnd acccssrhrlrtr. safitr. burlt up r-ttvrrolnrcnt. rrr crlnrlrlrt.rnd contornlrt\' \\ rth thr' tr.lnqurlrt\ loc.tl govr.rnrnent 20 regu l.ltlon \ 20

2.0 BfIILDING

2.1 Autonomy of Should bc crsrll Sanre as lor S.rmc as lirr F-orrr star Building acccssrblc kr the- gc-ncr.rl Thre-c strr but should pubhc. rvrth sepJrJte 211 ctthcr bc autonontou\. entrances k) the scrnrdctached rlr l rth restaurant xn(l fbr clclLrsn'e' delrvenes itccc \ \ 2t) 40

2.2 Design & In confbrmrty rvrth the Srrrre as fbr Sarne as for Four star Architectural burldrng codes and other 'fhree Star. but bLrt the Iacade, Features exrstrng burldrng the archrtectural Jrchrtectural fe.rtures. regulatlons, rvrth clarrn features and constructlon and kr style and beauty and flnrrh should bc frnrsh rn rclatlon to the structurally sound. of hrghcr cnv lronntcnI Should be well strndards should be of hrgh nralntalncd, rn harnrony -10 rntcrnatronaIIy wlth the physlcal bullt rccogn rze-d standards, up, natural irnd cultural wrth envlronment added functionalrty, 20 safl'ty. sccurrty and luxury 40 Should have a mnrmum Should have a Should have a space of I 5 sq nr per rnrnlnlunt \pJcc rnl)rnunr space of 2 pers()n of I 7-5 sq m- sqm 40 50 60

3.0 RECEPTION AREA At lcast a Slnrc .rs lirr Four star. rcceptr()n areil but morc should bc elahoratclv lurnrshed avarhblc- krr l rrtl I 048 Kun'a S ubs itl iurt' Le g s I u rion, 20 I 4 t Section ltent l'hret Stut [,'our SIur F'n'e Stur Renutrks recclvll]g guests lurunotrs. provrdrng -t0 br trngs 40

4.0 DINING AREA

4.1 Furniture, Frrrnrturc should bc Sanrc rs tor S.L:ttr- .rs for Four st,rr Equipment and adequltc. conrfbrt.rhlr- Thrcc- star. but but of drstnctrvell' of Accessories and ol g,ood qualrtr should hc- o1 hrghr-r qualrty and Tablcu lrc. turnrshrrrgs hrgbcr qualrtl' corntort and lrnen should he- and u cll placcd 80 clean. * ell-marntarned 70 and of good qualrtl 60

4.2 Service Should be adequatc ,rntl Samc as for Same as for Thlee Stations fttnctton.rl. lr relrlron l{) Three Stiir Star the capacrt\ ol the 20 20 rc\taur an t 20 .1.3 D6cor Good dccoratron. * rth a Good and Samr- as for Four star dl\tlnctr\ c theme and pJcasant but ot harmonr, of colours decoratron. * rth d Lstrnctrr e'lv hrgher 20 hrgh qualrtl standar d s l'urnrshrngs and Plants should be floral natural and aranBement tresh llo*,ers be 40 provrded 50 .1.4 Floors. lValls Should be of good Sanre as 1or Same as for Four star. and Ceilings qualrtr and *'ell Thrcc star. but of but of supenor qualrty marntalned hrgher qualrty and luxurrous. 20 nratenal and 50 finrsh 40

4.5 Lighting Sht>uld be adequate. Same as fbr Same as for Four Star natural and/or artrfrcral. Three Star but 50 wlth the level of wrth very hrgh artrfrcral rllumrnatron qualrty standard controllable Lrghtrng of and frttrngs and fittrngs should be frnrsh tasteful t() provrde a 50 pleasant ambrance 40

4.6 Regulation of Adequate natural Samc as fbr One Same as for Four Star Temperature ventllatlon. and/or Thrcc but wrth but wrth high qualrty suffrcrent mechanrcal arr quaLty fixtures arr condrtronrng condltlonlng should bc and frttrngs systems provrded, so as to 35 40 malntaln a temperature range for the comfort of the guests. 30

5.0 SERVICE

5.1 Service Staff Should be adequate rn Same as for Same as fbr Four Star. number. surtably trarned Three Star. but a but at least 807c of and well groomed. rvrth good propoftron staff should be legrble name tags of the stafT trarned from 40 should be able to recognrzed communlcate rn rnstrtutlons Krswahrh and at 60 least one other Kerrwr Subsitl iurt Le gislotirm, 20 I 1 !0.r.9 Secttott lltttt Threc,\ntr Four Sku Frt Star Rcnur ks forcrgn Ianguage apart llom EnghshiFrench 50

5.2 Menu Prrccd menu cards Same as for Same as fbr Four Star iivailable with a good Three Star but but wlth sclL^ctron of locul and u rth a rvrder excellent lntematroD Jl rnternutronal drshcs scL-ctron and an culsrne and optron of at lcast a optroll of at lcdst and ol)trol] for a lrvc thrcc' course mcal and a a four course course farr selectron firr nrcal nreal ber crages, fronr a 40 50 surtably located drspense bar 30

5.3 Billing System should bc Same as for Same as for Three effrcrent and custolner Three Star Star fnc-ndly l0 l0 10 6.0 ENTERTAINNTE NT

6.1 Should be provrdcd and Sanre as for Same as lirr Four Star Entertainmenl rn harmony rvrth the Thrce Star but but rvrth top range 0f socral and cultural rvrth a variety of entefiarnment envlronment entertainment. .10 20 * hrch could tnclude hve music and Multl-Channel T\, 30

7.0 BAR(S)

7.1 General At least One bar should Sanre as for Same as for Four Star Features and be conveniently located Three Star but but ri rth a hrgher Facilities near the receptlon should be morc degrec of creattvrtl . area/lounge or elegant, spacrous ambrancc and may be pafi of the and comfort. rgstaurant. Spacrous provrde facilrtres 50 wrth good ambrance of Facrlrtres to prcpare rnternationalll nonstocked recognizable refreshments should be standards provided. 40 30 7.2., Floors, Matenals used and Same as for Same as for Four Star Walls, Ceilings fittrngs should be rvell Three Star but but wrth luxunous and D6cor decorated, of frne frnish, wlth excellent finish and d6cor functronal and rvell desrgn and frnrsh 80 marntained oftcnng a hrgher 40 dcgree of comfort. 60

7.3 Lighting and Should be adequatc, Same as for Same as for Four Star Ventilation natural and/or artrfrctal. Three Star but 50 wrth the level of wlth very hrgh arlrflcial illumrnatron quahty standard controllable. Lr ghtrng of and flttlngs should be fittrngs and tasteful to finrsh orovrde a oleasant 50 i r 050 Kertyo Subsidiart Le,qislution, 20 I I Secttott Itenr Tln'ee SIur Rtrrrurks ambrance 40

7.4 Furniture Should be ad!-quatc. Sanre as lirr Same as 1or Four Star and comfortable and of Three Strr. hut but more e lcgnnt al']d Equipment good qualrtl' An rcc- lu\unoLrs luru rtou s makrng machrnc ol- 70 70 adequate capacrty. a double borvl srnk with bottle brush. hot and cold runnrng \\'lrtcr arc essentral Should bc ol drshnchr el1 hrgh qualrty 50

7.5 Beverage Adequate refirgcratron Santc.ts lrlr Same as lirr l.irrrr Star Cooling Systems /beverage coolurg Three Star hut 30 systems should be wlth e\lcr)\lvc ar arlable and storage of and vancd u'rnes should be done coollns \\ \tr'ln\ professronallr to rneet ile rrr.rrd 20 of vanous st()r.lg!' and crxrlrrtg requrrc Itcr) ts -10

7.6 Glassware Stocks should he Same a:1or Sarne as lirr Four Star atlequate and Thrcc Stur hut but shoultl he of appropnate fbr scn rce should be ol' ercellent of drfferent drrnks and hrgh tlualrtl rl qualrtl rn desrgrr and should be desrqn .urd frnrsh of good qualrty and trnrsh 40 desrgn. 30 20

7.7 Selection of Adequate \ anel\ rnd Same ,rs lirr Same as l()r F-()ur Star Drinks and u rde selectron ol local Three St.rr hut but \\'lth dn c\tcn\r\e Snacks and rnternatronal nrtha*rrlcr selectrort o1 bcl erages. rvrncs. and selectrcn ol' premrurn brands snacks shoultl be beverage, rvlrtc-s 50 rr lrlablc- and snacks of -]t ) premlun.) lnternatr()r).rl ly re knou'rt brand s .10

8.0 KITCHI'N

8.1 Size Krtchcn. firod skrrcs and Sanrr- as fiu Same as Ior Four Star pantry should bc l/.j sq Threc Star, but 60 m per cover lirr the prop()rtl()ns rcstaurants 0f scatrng shoultl bc rr sq capaclt\ ol l(X) pcrsons m antl and abor e. anil rr st; rn 2-1 sqm. firr restaurants ol less respectrr elt than 100 persons 60 40

8.2 Relation kr Should be convenrr'ntly Same as for Onc Same as lirr Onc Star, Restaurant Iocated tn relatron to the Star but rvrth adtlcd restaurant/drnr)g .rrc.r. 30 pror rsron lor to facrLtate scn rcc enh.inccnrcnt of ctfrc rencl ser\ lcc 30 effrcrencr.l0

8.3 Flow of Food Where apphcable. there Same as lirr Same ns Ior Thrcc Service should be trvo Three Slrrr hrrl Star i ,i Ktttva Srrbsidiar.t' Legislutton, 20 l1 I0-5 I S(t ttt)r1 ltenl Tlu <'t Stut Fr tur Star Fn e Stat Renutrk.s rntlcpcndent aeccss rvrth 30 w2rv\ to facllrlitc onc meclrarrrsms firr \\'a\ rllo\ enl!-llI bet\\ ccn tran \lI) rttlng th!- I)rcpalatlo0 aLea arttl gur- \ ( thc rcstaurailt/dlnlng order r()()tll tnforrrutron 20 30

8.4 Organization Thcrc should be vrsrblc Sanrc ls for Sarnc as for FoLrr Star of the Kitchen segregatron rn [L'r'ms ol Threc Star but but u or krt.tg arc.rs lirl \\'rth \L-ctIon\ labcllcd and \cr!-!'ned c le.rn rng, clearlv labelcd ot1 s'here applrcable prepilrirtron ol- meats. 40 50 r egetables. fisli. poultry and pastncs 30 8.5 llquipment of Work tops shorrld bc' Same as for Sanrc as for Four Star. Kitchen adequate and of none Thrce Star. but but of r erl hrgh nrst\ rmper\ l()us rn addrtron. thcrc qu.rlrtv. $rth hot Jnd matcnal s. Thcre should should be coltl runnrng water for bc a nrrnrnrrrnr of 2 adequr te each sectlol') :rnks * rth hot and cold machrner) to 80 rurnlng watcr 1or facrlrtate food rvashrng pots .uld pans preparatron antl All should bc kept rn drsh rr ashrng good and clcarr and con(lltron. adequate utensrls 40 for cookrng and ser\ tc!- 60 E.6 Hand Wash Should be convcurentlv Same as tbr Samc as for Three Basins l()cated \\'rtll Three Star but Star h1'grcnrcalll opcrated \\'lth hrgh qualrt) 20 taps, runnrng hot and of frttrngs ct)ld I ater. tle-tergent 20 drspcnstng rlrchtne and hand dryer. 10 8.7. \'entilation A safe and c I I rc rent Sanre a: for Sanrc as for Three nalural and , or Thrcc Star Star nrechanrcal l'rr nre anrl 40 40 \moke extrd.tron systcnr should be pror rded 40 E,E Rcgulation of Adetluate ndtur Jl and/()r Samc as Three Same as for Four Star. Temperature mechantcal \ entrlatlor) Star btrt u rth but s rth pror rded 1or ronducrvc meahdnrsms to ercellent mechanrsms rvorkrng envlronmenI regul.rte for l0 temllcrature ln malntalnlng drflcrcn t approprrate sectrons of tenrperatures ln the Krtchen diffcrent sectrons of 15 the Krtchen 20

8.9 Lighting Should be adc'quate. Samc as for Samc as for Rrur Star natural and/or arhfrcral. Three Star but ,< s rth ler el of .rr trfrcral hght frttrngs tllttmrnatron should be of controllablc Lrght very hrgh flttr ngs qualrty shoLtld be oI good 25 qualrty and Ltsteful to provrde a Dleasant I 052 Kenyo Subsidutr i' I-c.qi,slotion, 2Al.l Section Itun Tltr ee Stctt Fout Sttu Ft'c Star Remarks ambrencc 15

8.10 Waste Waste must be collected Same as .tor Same as for Four Star Collection and from the krtchen, on a Three Star but but with a hrgher Storage regular basrs and rvith evidence display of drsposed of rn lrne rvrth for professronal professronalism environmental handling 30 protectlon regulatrons 25 20 8.ll Drainage ,All drarns rn and around The same as for The same as for Four the krtchen should bc Three Star but Star covered and connccted rvrth htgh qualtty 30 to the drarnage frnrngs \\ stem of the burldrng ,10 In areas u,here thcrc rs no central sewagc \) stem, thc drarnagc should be connectr-d to the soa[.age pit vra grease trap All should he marntarned rn good workrng coudrtron. a1 all trmcs 25 8.1 2 Floors. Should be trfhrgh Same as for Same as tbr Four Star Walls and 11ua1rty, rmpervious 'fhree Star but 40 Ceilings nonslrp. n<ln-collosrve. rvrth high quality matenal\ of good frnrsh r.naterrals and and conducrve to easy' [rnrsh. cleaning The finrsh 40 should br' of good workmanshrp and *c'll maintanred. Excellcnt levels of hygrene should be observcd Walls should have glazed trlcs with good and floors -qroutlng should hale a slrt slope towards the drarnagc polnt. The Junctlon betu'een all vertrcal and horrzontal floor and rvalls should be cored 30 E.l3 Food A good store wrth Same as fbr Same as ftrr Three Storage adequatc ventrlatl0n, Three Star Star. but rn and retirgeratron 40 addrtron a chef's cold tacrhtrcs as rr'ell as room. shelvrng, completc rvrth enough pallets and cabrncts compartments to store should be provrded all Separate compartmcnts specrahzed products, for drffcrent types ol should be provided perrshables and non 60 perrshables should be avarled and nraintarncd rn hygr.-nrc e ondrtron 110 Kenya Str bsidiart Le g islation, 20 I 4 1 053 Settron ltent Tltree Stttr Four Stur Ftt,e Star Remarks

8.14 Kitchen There should be surtabll Same as for Same as for Four Star. Staff trarned and experrenced Three Star. but but Chef staff for each the Chef should should be qualified specralized sectron, be assrsted by a from a supervised by a rvel[- suitably recognrzed institutron. trarned and expenenced quahfied and \\'1th Chef. AII staff should be experrenced relevant rnternatlonal rvell groomed and Sous Chef and experrence. protective clothrng and specral rzed 80 name tag should be sectrons provrded and used should be .10 headed b1 competeut Chef de Parnes 60

9.0 HYGIENE AND SANITATION

9.1 Guest Should be adequate. Same as Three Sanrc as Four Star but Cloakrooms rvr-ll lrt and propcrly Star but * rth rn addrtron a rvell ventrlated and rn hrgh qualrty eq u rppetl proportron to thc matenals. porvdcr room/dressrng capacrty of the frttrngs and tablc should be rc\taurant Gendcr frnrshr ng pror rded scgregation and pnr ac1 ,< 30 should be observed and rndrcated. The rooms should be clean. functronal antl *cll marntarned The follo*'rng rtems should be provrded and rvell marntarned. - - Functronal soap drspenser - Drsposable trssue. and/or electnc hand drre r - A hand wash basrn hygrenrcally operatcd and rvrth runnrng hot and cold water, - Torlet paper - Sanrtary brn wrth lrner and hd. - Mother and chrld facllrtles Coat hanger - Drsabled facrlrtrcs Indrvrdual unnals \\'lth runnlng water and drarnage. - Arabrc shorver The entrance to the cloakroom from ad1acent rooms shoukl have arr locks. 1i

9.2 Staff Segregated according to Same as for Same as for Four Star Changing/Wash gender rvrth adequate T'nree Star but but wlth excellent Rooms :h.rngrng rhcliiilci, rn with hrgh quality qualrty matenals, proportlon to the matenals, fittrngs and finrshrnq 105-1 Kettwr Subsitlrurt' Legi.slutiott, 20 I 1 Three Stut hitur Skrt h'n'e Stut )!unarks numhe r of staff trtfrngs and 30 rnclurlrng locLr-rs. tLrll fr n r shtng lerrgth rnrrror. hlnd 25 rvash hasrns. rndrvrrlual sho$ cr compal tment\. roap. WC N rth tollct papcrs. and sanrtarl hrns should be provrdcd The roorrr should bc clc.rn. tell lrt- r'entrlatctl .rnd * ell nlrntarnr-d 20 9.-3 Refuse Thc'rc should be refuse S.rnre as for Samc as for Four Star Disposal st()r.rqc .lnd drspos.rl Three Star but buturthahrgher facrlrtrcs shrch nrcct the \\ ltl) e\ rden!c drspl,ry of loc.rl hc.rlth st.rndards tirr prtrfesstonal protcssronalrsm and cnvrronrnent.rl hurdlrng 30 regu latron 25 l5 9.'l Sewerage Drarnagc must be SlLnre as tbr Sanre as for Three connc-cted to the scwage 'l'hrce Star Star dispos.rl of the krrvn, 30 30 uhcrc apphcablc. \\ he're fhere 1\ no sewJ-qc system rt should be connected to septlc tank of an approvetl srzc and soakagc prt or an\ ()ther approled sewagc drsposal system, rn Lne rvrth the burldrng code and health as uell a5 ettvtrottmental rcgulatrons. 30 9.5 \'ermin All arcas of the Sanre as lor Samc a: for Three Proofing lestaurant should hc Tlrree Star Star properly protectcd and 20 20 fumrgated regularly by authol l/edipropcrlv trarn!-d persons ag.lrnst vermrn and rnsects 20 9.6 \\'ater Supply Safe and consl\tent Sanre as for Samc' .rs for Threc suppll ofuater. Thr ce Star Star coufbrrnrng to locrl and 2t'l 20 WHO standards should be ensured. Indrr rdual $ atcr \()urces should be regularly treated dnd testcd fbr quahty by natronJl authontres 20 IO.O SAFET\' AND SECURITT' l0.l Fire All nraterral in the Samc as for Same- as for Four Star Protection e\trhll\hment should be Thlee Star but 40 of llrc resrstant or rvrth smoke retardant matenal detectors Adcquate and installed. aDDronrrate fire 30 Keuv Subsitl ru rr Lc gtslcttiotr, 20 I 4 r 055 flu t,r, Star Four Stur Frvt Star Retnark I'rghtrng cqurpment should bc provided and rr ell n.;rrntzrrned. rn crcellent c0ndrtron. Jt all trles. and rn accordance u rth local frre frghtrng rnd preventron bye larv s. ,\dequatc- trre L-xlts/escapcs should he clcarly and pronl tnently rndrcated Frre alarms should be rnstalled. All staff should be famrLar u rth ar arl.rble trre frghtrng equlpments and therr use. Erert estabhshment should have an rnhuuse core fire frghtrng team approprratell' trarned Frre drtll cxerclses should be carrted out regularly The restaurant should be adequately rnsured agarnst frre- hazards. Statutor), llre safetl notrces should be promrnently drsplaccd. 211

10.2 Electrical All electrrcal facrlrtrcs Same as for Same as ftrr Four Star Safety should be- rnstalled and Thrce Star but 20 nralntarned rn rvrth hrgh qualrty acctrrdance u tth nratertals. appltcahle safety larvs 1'rttrngs and l-5 frnrshing 20

10.3 Security There should be Sanre as tbr Same as lor Four Star. adequate sccurity Three Star Same but rn addrhon therc arrangemel)ts includrng as fbr One Star, should be a functronal the follosrng - but u'rth nrore electronrc surt erllane e A functronal alarm elaborate system ln place. system connected t0 raprd response 30 extemal raprd response arrangements.25 s)'stem i Adequatc. properly trarned and equipped \ecurlt) per\onnel 20

10.4 Emergency There should be Same as for Same as for Four Star Porver appropflate altematlVe Three Star but but \\,lth cold rooms. sources of power ln case wlth standby water pumps and of farlure of the marn generator alr condrtloners supply suffrcrent to connected to l0 provrde Lghtrng emer_qenc\ po\\'er rn all areas of the back up hotel. system Star l5 20 ) I r056 Kenya Subsidiary Legislation, 20I4 Sectrcn I'tent Three Star Four Star Fre Star Rernark.s

10.5 First Aid Adequate Frrst Ard Krt s Same as for Same as for Three should be provided. Three Star but Star wlth some staff properly, wrth fully 20 tralned ln Frrst Aid equipped Krts. techniques and 20 emergency handhng. 15

10.6 Insurance Restaurant should be Same as for Same as Three Star covered bl pubhc Three Star 20 Labilrty rnsurance and 20 other statutory insurance pohcres. 20

11.0 SUNDRY SERVICES

11.1 Parking Shoul d be adequate. Same as for Same as fbr Four Star Area rvell lrt and secure, Three Star but but wrth cleariy rvrthin the vrcinity of the rvcll maintarned marked parking restauraltt 20 hays/slots and an t5 Attendant 30

11.2 Outdoor Some landscaping Same as for Same as tbr Four Star Area should be done u here Three Star but but wrth hrgh level of space allows. tastefully done creativrty 10 15 20

11.3 Function Facrlrtres should be Same as for Same as for Four Star Area(s) provrded for pflvate Three Star but 30 functions should be 20 separate from the drnnrng area 30

11.4 Taxi Service Should be available Same as for Same as fbr Three l0 Three Star Star 10 l0

11.5 Facilities for Should be appropnately Same as for Same as for Three the provided Three Star Star Physically 30 30 30 Chqllenocd

12.0 HUMAN RESOURCE

12.1 Human There should be a Same as for Same as fbr Three Resource documented Human Three Star Star Policy Resource Managenrent 20 20 Polrcy specrfyrng.- 'I'erms antl condrtrons of servrce. Schemes ol' sen'rce, Employee reward/rnccntive scheme(s). In-house and Extr-rnal trarnrng programmcs 20

12.2 The restaurant should be Same as for \.rrne as for Four Star, Managemenl under the managemcnt Three Star. but but of a surtably trained the Manager should have proven pcrson frorn a should have cvrdencc of a recognrzetl ln\ututlon rc'levant drshngurshed career ln 40 experience ()l- lr I the least trvo r," rrs professron 5U 60 Kenyet Strbsidiary Le gislation, 20 I I 1057 Settron llent Thret' Star Four Stor Fn'e Star Remctrks

12.3 Professional All operatrvc staff Same as for Same as for Four Star Appropnate Qualifications of should possess Three Star but but the proportion of on-job trainrng Operative professronal the proportron of professronally programmes Staff qualifications and professionally cetified staff should be appropriate certrfied staff should be 90% formulated Expeflence to marntaln should be at 60 and satisfactory servrces for least malntarned. guests. The proportron 80Vc of professronally 50 certrfred staff should be at least 70% 45 12..4 Languages 'Ihe Manager should Same as for Same as for Three have lvorkrng Three Star. Star knowledge of Kiswahili, 20 20 Enghsh/French and one other rvidely spoken intemational language 20

12.5 Health All staff should be Same as for Same as for Three medrcally frt and Three Star Star examined regularly ln 10 r0 hne rvrth statutory health regulatrons r0

12.6 Dining A clean eatrng place Same as for Same as for Three Facilities for rvith appropnate Three Star Star Staff fumlture should be 10 l0 provrded l0 I3.O GF]NB,RAI, 13.1 'Courtesy of 'Smoking' and 'Non- Same as for One Same as for One Star Choice' Smokrng' zones should Star 20 be identrfied and clearly 20 rndrcated. 20 II - Guidelines for "Non Star Rated" Accomntodution Establishnrcnt A: HOME STAYS Itent No. Seclton -Itent C o I e g or Eat ion of Typ e s of Home s lalt s ECONOMY STANDARD LEVEL EXECUTIVE LEVEL HOMESTAYS LEVEL HOMESTAYS HOMESTAYS

1.0 I,OCA TION AND ACCESSIRIT,ITY OF THF], HOIISE L l.0 Site and The locatron Same as for economy Same as for environment should be but rn addrtron should standard but rn sultable to have a well marntained addrtion should recerve and host environment and have a rvell pa) lng _quests excellent sanrtatlon malntallred dependrng on the and refuse disposal envlronment and thcme concept of e rcellent thc saliltatron and estabhshment It retuse drsposal should be attractive. ln harmon; * rth the natural- 1058 Ketl'a Subsidiutt' Lt'.qislatiort. 20 l1 Itt'nt No S('( ltotl-ll(ilt Cot(,qorraolnn of 7\pes of Hont(sld\'s ECONOMY STANI)AR'D t,F,VF]I, EXECUTIVE LEYEL HOMESTAYS t-E\TI]L HOMESTA\'S HOMi]STAYS cultural and burlt up en\ rronmcnt. and rn complrance u rth the local government re gu IJ tl ons rvell nrarntarned en\'lroltment, excellent sanltatron and refusc drsDosal 1t l Access The house Easy Accessrbrlrty .rnd Should be should be easrll other lbrms ol accessrble and accessrble by at oomnlunlcatr()n transportatlon least r oat1. netn rrrk and communlcatlon SC TV ICC S nrol rded

1.1 Extcrlor & Locntc(l rn dr cas Exten()r env lr onmcnI Attractrve surround rngs of tour rst shoulcl be attractl\ e land scaprne. Jttractron. at and Jppropflate exteflor scenrc place. Iandscaprng Lghtrng and cultur.Ll valuc or parknr-e placc tarnr nrovrrlod 1l-l Eco- frrendlv Rarn \\'ater Energl sarrng. Energl'savrng. practrces harvcshng and alternatrve encrgy aIternat ver conscrvatloll, sources. water energy sourcr's, altenratrve conser\'.rtton & \\'ater energy usagc, harvestlng technrqucs, conservatron & $ astc $ aste nlana,q!-ment. har\ e\trn,q managemenl recyclrng and pollutron technlques, and sources control measures tn waste pollutron of arr place managc'ment, rvater and recychng and sound pollutlon control controlled measures ln nlace 114 Gucst Recephon Introductron of A receptron facrhtl' and The receptron servrces guests to famrly a menrbcr of staff rvho area su rtably menrbers and a can br' summoned by desrgncd for full household means of a bcll or recelvlng gucsts. orientatlon srmilar devrce l6 hours Appropnate and per day rele\ ant Guest to be Guest k) be advrsed lnfornatlon advrsed upon upon arnvals of after such as arrrvals of after hours emergency energcncy hour's contact contact should emergenc) be ar arlable. contact The apphcable accommodatron tanll to The apphcable The apphcable be conveyed to guest accommodatron acconrmodatron upon arnvals tanff to be tarrfT to be Statronery, Envelopes. conveycd to conveyed t<r Stamps and marllng guest upon guest upon facrhty to be avarlable amv als arrrvals. on request. Stahonery, Assrstance wlth Assrstance $'rth lussage Envelones. Kc trya Subsitlian, Le,q, rlation, 20 I 4 I 059 Sc< ltott-Itcnt ('dtc.qort:olt(,il rtf Tt'pt's of Homestuls ECONOMY STANDARD LEVEL EXI]CUTIVE LEVEL HO]VIESTAYS t-T]VEL IIOMESTA\'S HON{ESTAYS luggage to he' to be provrded on Stanrps and provrded on request The narlc. marlrne facrlrty rcqucst addrcss and thc kr bc avarlable telephone numLrer o1 a on request Th!- nanle , local practrcrng nrcdrcal address and thc practltroner to he Assrstance rvrth tclcphone avarlahlc luggage to he nunrber of u prov rded on Ioc.rl practrcrng Safc kct-prn.q facrlrtrc-r rcqucst Thc nrcd rcal to bc ararlable. A name- addrcss prJchtroner to receptlon facrlrty lnd a and the be ar arlaLrle member of staff u'ho tc'lephone aud hanged can br- \urrlmon!-d h) nunrbcr of a u here rt can be means of a bell or krcrl practtcrng secn by srmrlar tlevrce l6 horrrs rncdrcal cvelvone per day practltloner to A telc'phone on the be avarlable S.rl'e keeprng premrscs for guest Sale keeprng Iacrlttres to bc usage- Llnlt charges to Iacrlrtres to be avarlable be madc known k) guest avarlable. A rn adrance Wakc up rcc!- ptron \'l\ltor dctarls call scrr rces to br- f.rcrlrty and a should be taken avarlable on request member of stal'f bctbre thcy Messages for thc gucst rvho can be chcck rn. Thrs to bc rccorded. sunimoned by rncludes the Vrsrtor detatls should be means of a bell vtsltor's n:uIL' taken bcfore they check or srmrlar devrce tclephone tn Thrs rncludes the I 6 hours per number. vlslk)r's name telephone day country of nunrher. country of resrdence. resrdence. u,here rhey A telephone on where they arc are lionr and rvhere they the premrses [<rr from and rvhere are gornS etc guest usage thel' are gong LInrt charges to etc be rnade Lnorvn t() guest ln advance Wake up call servlces to be avarlable on request. Messages for thc guest to be recorded Vlsrtor details should be taken bcfirre they check rn Thrs rncludes the vrsrtor's name telephone nun)ber. country of resrdence. where they are fnrm and rvherc they are gorng etc I 060 Kettya Sub s itli ary Lc,q islati on, 20 I 1 ltem No Sectutrt ltern Cdte.qon:(ttotl ol Tt'pes of Hontestat's ECONOMY STANDARD I-EVEL EXECUTIVE LEVEL HOMESTAYS LEVEL HOMESTAYS HOMESTAYS 2.O PRENIISE,S OUALITY IN TERNIS OI.'FACILITIES AND AMENITIES

2.1.1 Burldrng Type Should conf'orm Should offcr comtbrt kr Should offer to the tradrtional the payrng guest, be of conrfort to thc bur ldrng moderate st1'le and paylng guest, br' archrtecturc. the beauty and be rn of nroderate cultural and conformlty to the stylc and bcauty natural cultural and natural and be in envlronment of e11\'rronmclt t conformlty to the areas and the cultural and offcr comfofi to natural thc paying guest. envtronment Bt- of modcrate stvle and bcautv 212 Lrghtrng and The-re should be Adequate natural hght Adcquate Ventllatlon adcquate hghtrng and Ventllatlon be natural light Jnd depending on the provrded. ventrlatron bc socral and provrded cultural practrces of the host contmunlty. 2.1 ,3 Maintenance Thc premrses The premrses should bc The premrses should be rn rn good state of reparr at should be in good state of all times good state of rcpalr at all repalr at all tlnle s trme\ 2 1..1 Regulatron of At least one Adequate extemal Adcquate temperature openable wrndows and natural extemal extcrnal u,rndow and/or mechanrcal rvindows and should be vcntllatlon provrded natural and/or avarlable. rvhere approprrate mechanical Maximize use of ventilation natural provrded rvhere ventrlatron and approprlate hshtins.

2.1.5 Furnishrng, Frttings Should be Light bulb unless Light bulb & Facrlrties adequate and decorative to have lamp unless functional in shades. The rntenor decoratlve to hne with the /exteriors structure, the have lamp target market fumishrngs. frttings, shades The and cultural d6cor and equlpment to intenor envlronment. be kept clean and rn /exteriors good state of reparr All structure, the rnterlors/exterlors furnrshings, structure, furnrshrng, fittrngs, d6cor frttrngs, d6cor and and equipment equrpment to be of good to be kept clean standard and of good and rn good standard and fit for the statc ofreparr. purpose rntended. All Hcating and coollng to rntenors/exteflor be available for each s structure. pubhc room as furnishing, appropriate frttrngs. d6cor and equipment to be of good standard and of good standard and flt for the DUmOSe I Kenw Subsidiarv Legislation. 2011 l06l Itetn No Set ttott- I tetn Calt.qortiotunt of 7't'pes of Homeslut's ECONOMY STANDARD LEVEL EXECUTIVE LEVEL HONlESTAYS LEVEL HOMESTAYS HOMESTAYS lntended Heatrng and coohng to be avatlable for each publc room as JDDroDflate.

2.2.0 Livine Room

2.1 Informatron Information on Same as for economy Same as fbr avarlable tounst but rn addrtron should standard hut rn srtes and havc llteraturc on addrtron should facrlrties within servrces. rnternal have literature the localrty telephone drrectory . on servlces. should bc emergency and fire rnternal drsplayed for the procedures etc should telephone guests be provrded Statronery, drrectory , stamps and marling emergency and services to be provrded fire procedures etc should be provrded Statronery. stamps and marling services to be provrded 222 Fumiture and Should be Should be adequate. Should be Fumishrngs adequate, clean clean and well adequate. clean and rvell malntarned and uell malntalned maintarned

2.2.3 FIoors and rvalls Should be Should be hygrenic. Should be hygienrc. clean clean and s'ell hygienrc, clean and well malntarned and rvell marntained malntarned 2,1 Refreshments At least portable Portable drrnkrng s ater Portable dnnking water and some beverages dnnking water should be should be provided and some prorided beverages should be nrovided

2.3.0 Dinine Area

2.3.1 Food Quality Same as community Same as tradrtlonal homestays but should communlty cursrne should have chorce ofcursrne home stays but be provrded and and good quality food should have a substantral and provide menu. choice of cursine I breakfast and and good quahty drnner. Guests food and i should be provrde menu rnformed of t Meal trmes and costs in advance 2.3.2 capacity Should be Should be adequate, rn Should be adequate, rn proportlon wrth the adequate, in proportlon wlth capacrty of the proportlon wlth the capacrty of estabLshment. the capaclty of the the estabhshment estabhshment. 2.4.O: Kitchen 211 Krtchen Should be Same as community Same as for Mrd Organlzatlon Dresentable. homestav but should level but Should 1062 Ke nttt S ubs id iarv Le g is htiort, 20 I I ,\ct'trtn-llrut Cule gorrul ton ol Tt pes ol I lomeslto'.t IICONOMY STANDARD LEVEI EXECLITIVE I,E\'EL HONlESTAYS LEVEL HOMESTAYS IIONTES'I'AYS Adequate supply have adequilte cooklng he lalge enough. oI rlean \\ ater, equlprnent * hrch should hygrenrc and hghtrng, and be kcpt ln good and provtdrng bastc lirod storaIe. clean contlrtron ncccs\tttcs \\'tth Irlrrors and u alls hctter qualrt) should bc easy to Regular fumrgatton hv materrals. clean Proper author rzed pcrsons utcnsrls and \\'aste a()llectlon c(lulpnrcnt and dtsposal methods should bc rn place Cl,:an & rvell rrr.untarncd Frec- of smokc, odor nnd Dest

2.3.0 Bedrooms 2 3.1 S rze Should be brg Should havc reasonable Should have cnough kr frec space antl eas\ rcasonablc free .lccomnt()ditte acccss to bcds space and casy slceprng space cupboards and drawcrs. access to heds cor)tmcnsu rate cupboards and \\'lth the tlra* ers occupancy ol'iered Should har e rcasonablc free space and easy access to beds cupboards and drarvers 23 Snfetl/ prnac1 Where Whcrc appLcable, each Where apphcable, each guest door should be apphcable, each guest do()r provlded wlth a guest door should be servrceable dtnr lock should be provrded wrth a and sccunty measures provrded wrth a serr rceable door should be rn place and servrceable door lock and secunty marntarned at all trmcs lock and mcasures should lncludlng safc deposrt sccuflty be rn place and boxes u'here apphcable nrcasurcs should malntalned at all be rn place and tlmes nrarntarncd at all trmes rncludrng safe deposrt boxes where aoohcable 2.3 3 Rcgulatron of Adequate natural tr-nrperature and mechanrcal \ entllatlon should be orovrded 231 Furnrture. Frttings Should be Rugs or bedsrde mats. Rugs or bedside and Supphcs adequate and unless rvall to wall nrats. unlcss functronal rn hne carpcted wall-to-rvall wrth the target crrpeted nrarket and Beds to be provrded, cultural Mrnrnrum ri rdth of hcds Bcds to hc cnvronnrenI Srngle. provrded, Where standard 9(X)mm Mrnimunr width nrattressc\ are Double ot beds Keny,a Subsidiary Legislution, 20 I 4 1063 Item No. Section-llcm CoteNorEatnn ol Types oJ Homestal's ECONOMY STANDARD LEVEI, EXECUTIVE LEVEL HOMESTAYS LEVEL HOMESTAYS HOMESTAYS provrdcd, they l370mm Srngl should be clean Headboards for a[[ bcds. Comfortable and 900m rvell covered. Mattresse s to be rnner m Be furnrshed sprung or covered foanr Doub daily of the thrckness of not le Linen and less than l20mm l -37i) towellng to be mm changed twrce Beddrngs per bed kr Headboards for weekly and a consist ol at leasti all beds clean supply for 2 bed sheets each new lettlng 2 prllorvs (.1 per Mattresses to be A dressrng table double bed) lnner sprung or wrth mrrror be 2 blankets covcrcd foam of provrded (addrhonal on the thrckness of At least one request ) not less than chair in a srngle I underblanket l20mm room and a or mattress couch rn a protec tor Beddrngs per double room be 1 bedspread bed to conslst ot provided at least, A hand and bath torvel 2 bed for each guest sheets 2 prllou s Lrnen towehng to be (4 per changed for each neu double lettrng bed) 2 blankets A clean change of bed (addrhona hnen and towehng at lon leapt trvrcc rveekly and request) three trnres seekll I under respectrvely. blanket or mattre s s Bedrooms and protector bathroonrs to be fulli' I bedsprea servrced darly. d. A hand and bath A bedsrdc table or tow'cl fbr each equrvalcnt per bed gucst A bed srdchght per bcd Lrncn towehng controllable from the to be changed bed for cach nerl' lettrng. Lrghting of at least I 5 A clean change watt per sq meter of of bed hnen and floor space to be towellng at leapt provrded twrce rveekly and three times A l5 anrp carthed pou'er rver-k ly socket respectlvelv A dressrng table rvrth a Bedrooms and mirror and or stool rn bathrooms to be each bedroom or ln thc fully'serl'rced pflvate bathroom. darly A charr pcr srngle roorn A bcdsrde tablc I ta64 Kenta Subsidiart Legislation, 20 1 4 Item No. Sectnn-ltem CateBonzatnn ofTypes of Homestays ECONOMY STANDARD LEVEL EXECUTIVE LEVEL HOMESTAYS LEVEL HOMESTAYS HOMESTAYS and two charrs or a or equrvalent per couch rn a double room. bed A dressrng mrrror. A bed srdelght per bed A wardrobe or burlt in controllable cupboard wrth doors or from the bed equrvalcnt Lrghtrng of at Srx (6) and ten ( 10) least l5 watt per clothes hangers, not of sq meter of floor wlre. wrth crossbars rn space to be srngle and double provrded bedrooms respectrvely. A 15 amp Adequate shelves or earthed power drawers space socket. An ashtray rn bedrooms A dressrng table rvherc smokrng rs rvrth a mrrror permrtted A waste and or stool rn paper basket each bcdroom or rn the pflvate At least one external bathroom wrndow, affordable adequatc ventrlatron. A charr per srngle room and Opaque curtarns or the two charrs or a equrvalent screenrng at couch ln a all rvrndorvs and rf doublc room. necessary at fanhghts to ensurc pnvacy. A dressrng mlITor. Heatrng and cooling to be avarlable on request A w:udrobe or for each bedroom. burlt rn Facral trssues available cupboard with rn each bedroom or doors or bathroom. equlvalent At Ieast one dnnking glass per guest Srx (6) and ten ( 10) clothes hangers, not of wire, wrth crossbars rn srngle and double bedrooms respectrvely. Adequate shelves or drawers space An ashtray in bedrooms rvhere smokrng rs permltted i Kenl'a Subsidian' Legislation, 20 I 4 1065 Item No. Settrcn-ltem Categorization of Tt'pes of Honestat,s ECONOMY STANDARD LEVEL EXECUTIVE LEVEL HOMESTAYS LEVEL HOMESTAYS HOMESTAYS A waste paper basket At least one extemal wrndorv. affordable adequate ventrlation Opaque curtarns or the equrvalent screenrng at all rvrndows and if necessary at fanhghts to ensure pnvacy. Heating and cooling to be available on request for each bedroom. Facral trssues avarlable rn each bedroom or bathroom. At least one dnnking glass

2.3.5 Furnrshrngs and Should be Same as for Communrty Same as for Lrnen appropflate. Homestays Community In mosqurto Homestays rnfested areas, mosqulto nets should be provrded or the rooms soraved.

2.3.6 Lrghtrng Adequate Same as for Conrmunrty Same as for Lghtrng should Homestavs Communrty be provrded and Homestays emergency hghtrng to be avarled

2.4.0 Guest Bathrooms 241 Bathrooms There should be At least 70% of thc Rooms should p rov l slon provrsron of well bedrooms to have a have pnvate rndrcated pnvate bath or shorver bath or shower bathroom/torlet room rooms and have lockable durrs Should be adequate, functronal. clean and rvell marntarned At lea\t one 1066 Kenya Sttbsrdrart Le gislatiott, 20 I I Itent No. Sectutn-ltem Co te gor Edln n ol 7't pe s of Honte slat's ECONOMY STANDARD LEVEL tsXECLITIVE LEVEL HOMESTAYS LEVEL HOMESTAYS HOMESTAYS cloth hook should be fitted and one clean kruel provrded [<rr each guest Bc ut-ll ventrlated, adcquately lit and have ader; uate su pphes Pror rde a sanrtarl btn rn each bathroom 242 Accessrbrltty Access to clean Conrnrunal bath-shower Conmunal bath- bathroom and roonrs and tollets wrth showcr rooms klilet f:rcrhhes. lockahlc dtxrrs to be and torlcts wrth Access to shared provrdcd to bedrooms lockable- doors bathroom. wlth wrthout pflvate or to hc provrded r c'asonable hme ensurtc hath shorver to bcdroonrs allou ed tirr roonl\ \r rthout pnvate shou er ol cn-\ultc bath sltott cr rooms 213 Wate r Supply Adequate supply Runnrng hot and cold Runnlng hot and of rvater watcr scrvrng all rvash cokl rvater basrn(s), bath(s). and scrvrng all wash shorve-r(s ) basrn(s), bath(s), and shorver(s). ).4.1 Suppl res Shoulcl provrde Sanrc as Economy Same as sanrtary bln $ rth Honrestay but should S t.Lndard a hd. Torlet havc a rv.rshable Horrestay but papers and towclrng bath mat in ach should hal'c a Llnused soap on bath/ shorver room. washable darly basrs Hand krrvclrng bath wash bastns be mat rn ach bath/ orovrded sltotvcr room. 215 Furnrture & Frttrng A ckrths hook in Whcrc applrcable. each Where the shouer room gur-\t door should be applrcable. each provrdcd * rth a guc'st door Bathrooms be sr-n rcclblc door lock should be nrodrfred to have and sr-currty lreasures provrded s,rth a a shorver should hc rn place and sc-rvrcc-able door marntarncd at all hmes krck and sccur lty mcasures should be rn place and nrarntarned at all tlnrcs 246 Lrglitrng & Bathrooms to be A(lequdte natural hght Adcquate Ventrlatron \\'cll- lrt and and \,entrl.ltron be natural hght and ventrlated prov rded vL'ntllatlon be prov rded. 21'1 Cleanhness Marntarn hrgh Malntaln hrgh level of Manrtarn hrgh lc'vel of clcanlrncss level of cle.rnlrness clelnlrness Ketrvt Sultsidiurt Le,qi.sluttott, 20 l1 t061 Seclrott- Itettt CatL'gortaonon of Ttpes o.f Hontestars ECONOMY STANDARD LEVEL EXECUTIVE LEVEL HOMESTAYS LEVEL HOMESTAYS HOMESTAYS

2.5.0 Public Cloakrooms To be clearly To be clearly rndrcatcd To hc clearly rndicated and and lockable indicated and Iockable lockable Adequate hghtrng & Adequate \,enhlatron to be Adequate hghting & provided lightrng & venhlatron to be ventllatlon to be provrdcd The follo* rng to be provrded. malntarned. The follorving to The tbllowing to be marntarned' Soap and clean towels be marntarned or other means of dr1 tng Soap and clean hands. a washbasrn wrth Soap and clean towels or other runntng water, a mrrror towels or other means ol'dryrng ln the washrooms. torlet means of dryrng hands. a paper, hands. a rvashbasrn rvrth rvashbasrn wrth runn rng water, a nrnning water, a mtrror llr the mrrror rn the rt ashrooms. u'ashrooms. torlel DaDer. tollet paDer

3.0 HY(;IENE AND SANITATION 3 1.1 Water Supply & AIl u ater Same as fbr Econonry Sanrc as for Quahty provrded to the Homestay\ Economy guests should be Homestays suitable and rvhere apphcable :hould bc approved for dnnkrng by the relevant authofltlc\

31.2 Water Tcstlng Where rvater for Same as for Economy Same as for dnnkrng rs not Homestays Economy avarlahlc from a Homestays pubhc source the host should ensure the same rs tested. at least three tlmcs a year. by a competent authonty ( howevcr, purrfrcalron should be rnitiated ) rl.3 Food Handlrng Fresh. u'ell Same as for Economy Same as for cooked, clean Home sta) s Economy Home utensrls, follow stays approvr-d health standard s. avord food porsonlng, con\r \tent suoolv of food. 1 068 Kenya Subsidiart Le gislation, 20 I 4 Itent No Settion-Item Catepori?ation of Tt'oes of Homestavs ECONOMY STANDARD LEVEL EXECUTIVE LEVEL HOMESTAYS LEVEL HOMESTAYS HOMESTAYS local dehcacres. serve meals rvhen hot 3 1.4 Torlets Envrronmentall Shared Torlets should More pnvate y fnendly be clean and well Toilets should Torlets/Prt marntalned be provrded. latrines should Clean and well be provided. marntarned Not less than -5m deep. Safe & rvashable floors and walls Clean. well lrt and ventrlated. Free fiom lly/mosqulto. Traln vlsttors to use the drlferent types of facllrttes e.g. Prt latnnes. Guests be provrded with runnlng water where not avarlable rmprovrse like "T,p tap", tlssue paper and hqurd soap. Altcrnatively acqulre plastic torlct seat to improvrse for those who cannot sq uattlng .3 l5 Famrly Staff Personnel Personnel should be Personnel should be well well groomed and should be well groomed and medrcally frt groomed and medrcally fit medrcallv fit 3.1 .6 Vermrn proofing All areas grven Same as for Economv Same as fbr for guest stay Homestays Economy should be Homestays regularly protected and fumrgated agalnst vermrn and pests by a well trarned and quahfied person and provisron of treated mosqulto nets or mosqulto repellants locally known \17 Waste collectlon There should be Same as Economy Same as annroDrta te Homestays Standard Kenya Sub sidiary Le gislatiott, 20 I 4 I 069 Item No. Section-Item Categonzatnn of Types of Homestal-s ECONOMY STANDARD LEVEL EXECUTIVE LEVEL HOMESTAYS LEVEL HOMESTAYS HOMESTAYS waste storage, Homestays collection and drsposal facrhties, in line wrth health standards and envrronmental protectron regulations of the area. In addruon should exercrse waste separatlon and proper management Encourage separatron of waste e g. plastlc, metal. glass and the brodegradables. Anrmal waste be used for energy hke Bio gas and sludge (organrc farmrns)

4.0 SAFETY AND SECURITY 4 1.1 Flre protection Adequate and Adequate and Adequate and appropnate fire appropnate fire fightrng appropflate frghting equipment should be frrefrghtrng equlpment provrded and be well equipment should be marntarned at all times should be provrded At rn accordance with the provrded and be least frre frghtrng and well marntarned (Buckets wrth preventlon by-lau's All at all trmes rn dry and loose staff should be famrhar accordance wtth sand/sorl) rvrth avarlable fire the frre frghtrng should be frghtrng equrpment and and preventron avarlable. thcrr use. Regular staff by-laws. All Host/Famrly frre dnlls should be stafT should be should be carned out. f-amihar wrth famrlar with avarlable frre fightrng Desrgnate and mark a firefrghtrng skrlls frre assembly pornt equrpment and Frre therr use extrngurshers be Regular staff rntroduced frre dnlls should where apphcable be carrred out. and a water source be Desrgnate and avallable. mark a frre Desrgnate and assembly point mark a fire assembly point

4.1.2 Electrical Safety Solar, rvind and Same as for Economy Same as for nthpr mnaw*hh Homestrvs hut in Standard 1070 Kenl'a Subsid io rt Legiskttion, 20 I I Sectton-ltem Cutegortidtton of Ty,pes ol Homestu\,s ECONOMY STANDARD LEVEL EXECUTIVE LEVEL HOMESTAYS LEVEL HOMESTAYS HOMESTAYS energy sources addrtion routtne Homestays bul lnstallahon rnspection of electncal rn add(lon highly rnstallahons records routlne recommended. should be maintained. lnspectron of All electrical electflcal tnstallahons installatrons should be done records should tn accordancc be marntarned. wrth appllcable safety larvs and nlalntenance should be done regularly rvrth hangrng rvrres and lose sockets handled nrofessrrrna II v .r13 Securrtl rsron of Pror There should be There should nrght guards' adequate security be adequate patrol wlth tnfbrmatron md secunty guard dogs nreasures ln place, informatron Networked Networked rvrth police and measures wrth pohce and and enhanced in place, enhanced communlty policing is Networked communlty recommended wrth police and policrng rs Including a functional enhanced recommended alarm system and communrty Tradrhonal properly trained and pohclng ls alarm systems equrpped personnel. recommended e g bells bc rn Includrng a place functronal alarm system and Proper locks rn properly trarned the homes and equrpped regu larly personnel. marntalned Contact phone numbers of secuflty personnel should be avulable Provrde rnformatron about potentlal hazardous areas wrthrn and outsrde the home rncludrng equlpmcnt, chemrcals. u'rldhfc etc 111 Emergency Emergency Same as Economy Same as response Homestay but rn Standard measures should addrtron should have Homestay but ln be rn place appropnate altematrve addrtion should rncludrng sources of power as have approprrate t network wtth back up to the main alternatrve nearest health. suoolv Network with sources of Kenyct Subsidiary Le gislatron, 20 I 4 t07 I Item No. Section-Itent Cote go r rol krn oJ T1,pe s oJ Honte stat s ECONOMY STANDARD LEVEL EXECUTIVE LEVEL HOMESTAYS LEVEL HOMESTAYS HOMESTAYS security & nredLcal personnel rn porver as back transport case of emergencres, up to the marn supply. Network wrth medrcal personnel in case of emergencies,

41.5 Frrst aid A functional kit Sarnr- as for Economy Samc as fbr should be Homesta)'s Economy al'arlable and Homestay s some members of the famrly properly tramed on admrnrsterrng frrst ard technrques and emergency handLns. ,1,1,6 Safety of Guests Ensure Same as for Economy Same as for avarlabrlrty of Homestal,s but rn Standard loSlshcs dunng addrtron. ensure Homestays but cmergency nctworkrng wrth rn addrtron. sltuatrons. nrcdrcal personnel tn en su re Hosts should case of emergencies. networking recommend to with medrcal guests to have personnel ln rnsurance for case of personal emergencles. valuable rtems. House rules and gurdehnes be rn place and agreed upon by between Host and Guest. Reportrng and departure trme for security reasons should be known to both Dartres. 4.1 .7 Safety of swimmers Swrmming pools Where a swrmmrng pool Where a not mandatory rs avarlable, adequate swrmming pool but in case of precautlon should be rs avarlable. ponds or dams rn taken for the secunty of adequate the area- clear su'rmmers Srvtmmtng precautlon warnrng slgns pools should be should be taken should be put rn properly marked to for the secunty place havmg rn rndrcate depth, have of swrmmers. mrnd the sultably tramed pool Swrmming language barners attendants rvith proper pools should be (re. use of hfe savrng equipments properly marked lnternatlonally who should be available to indicate accepted slgns ) durrng pool operatlng depth, have hours surtably trained pool attendants wrth proper hfe sav lng equroments who t}t2 Ken1,a S ub s idiary Le g is lation, 2 0 I 4 Item No Sectton-ltem C ate Borizatton oJ T1'pe s oJ Home stal's ECONOMY STANDARD LEVEL EXECUTIVE LEVEL HOMESTAYS LEVEL HOMESTAYS HOMESTAYS should be available during pool operating hours.

5.0 SI]NDRY / GEN RAI, SERVICES 5lr Luggage room FacrLhes should Lockable facrlitres Lockable be avarlable for should be ar,arlable for facrlrtres should storagc of storage ofvaluables. be available for Iuggage and lost Iuggage and lost and storage of and found rtems found rtems valuables, keep record of luggage and lost valuables and found items 5.1 .2 Laundry servlces Provrsron should Provrsion to be made for Provisron to be be made for the washrng and rronrng made for the washrng and of guest laundry. washmg and rronrng ofguest ironrng ofguesl laundru. 5,1 3 Staff Hosts should to Dependrng on the srze Dependrng on be appropnately of the estabhshment. the size of the clean and neatly adequate number of establishment. dressed and able well groomed helpers adequate to speak should be avarlable AII number of well Krswahili or staff should be groomed helpers Enghsh besides medically fit and should be any other examrned regularly rn avarlable All rntematlonal hne wrth the statutory staff should be languages health regulatrons medically fit and Regular staff examined meetlngs are regularly in line rccommended wrth the statutory health regulations 5t4 Parkrng Secure Parkrng Adequate parkrng Adequate Needed should be avarlable parkrng should dependrng on the srze of be avarlable the estabhshrnent dependrng on the srze of the establishment. 515 C)ther Serurces Taxr services Taxi services should be Taxr servrces should be avarlable on call Valct should be avarlable on call servlces to be avarlable avarlable on on request Newspaper call. Valet to be avarlable on services to be request avarlable on request. Newspaper to be avarlable on reouest Kenya Subsidiary Le gislation, 20 I 4 to]3 B: GUEST HOUSES 1.0 LOCATION

1.1 Site and The location should be suitable for a guest house and shall be in harmony Environment with the natural and built environment, and in compliance rvith the local government regulations.

1.2 Lightlng The premises should be well Lt at night, for security and security purposes. Where there rs no standby generator, there should be provision for appropriate altemative light in g. 2.0 BUILDING

2.1 Autonomy of The buildrng shouid be constructed in conformity with the Building Codes. Building and should have a separate and independent access for guests, staff and for deliveries. Staff and goods entrance should be at the rear of the guest house.

2.2 Design and The buildrng should be of moderate style and beauty, in harmony with the Architectural physical built up. natural and cultural environment. Features

2.3 Capacity Should have a minimum of five beds

2.4 Corrldors, Should allorv easy passage and be rvell lrt. rvhere applicable, side railings staircases and should be provided. wrth a gentle slope for staircases. Should be well Hallways maintained and protected from adverse rveather.

2.5 Maintenancc The entire premises should be kept in a good state of repair at all times

2.6 Regulation of Natural and/or mechanical ventilation should be adequately provided for. Temperature 3.0 RECEPTION AREA

3.1 Features and There should be an appropnate are to receive and welcome Guests Facllities

3.2 Information Relevant guest informatron should be provided Service 3.3 Safe Deposit Should be available Service

3.4 Languages Reception staff should be able to speak Enghsh and Krsrvahili

4.0 LOBBY/LOUNGE

4.1 Size Should be adequate and in any case not less than an aggregate of half square metre per guest bed, and preferably wrth some entertainment facilities.

4.2 Information lnformation desk on tounst srtes and facrlities is recommended 4,3 Furniture and Should be appropnate, adequate, clean and well maintained and should Furnishings include such items as easy chairs and tables.

4.4 Lighting and Natural and artiflcial lighting and ventilation should be provided for. Yentilation

4.5 Floors, Wells Should be appropriate, hygienrc, clean and well matntatned. and Ceilings

4.6 Should be provided at Reception area and available on a 24- hour basts. Communication

4.7 Refreshments Modest refreshments such as a variety of soft drinks and bottled water.

4.8 Courtesy of 'Smoking' and 'Non Smoking' zones should be identified and clearly Choice indicated. ) I I tjt1 Ketta Su b s ul rurt Le g islatiott. 20 I I 5.0 DINING ROOM

5.1 Features and Should be adequate rn proportron to the capaclty of thc guesthouse, clean, Facilities well furnrshed and marntained and in good state of reparr. Simple meals should be available. Provrsion for meetings/functlons ls recommended.

5.2 Furniture and Should be functronal, comtbrtable and appropriate. Facrlitres for children and Equipment disabledihand icappcd persons are recommended

5.3 Interior Should be modest. wrth harmonv of colours f)ecoration

5.4 Floors, Walls Should structurally sound and rvell marntarned to support hrgh standards of and Ceilings cleanLness and hygrene

5.5 Menu Where food and/or drrnks are provided. priced menu and beverage hst should be appropnately presented 5.6 Music Soft background music should be available.

6.0 BAR

6.1 Features, Where available should be modestly stockcd. clean, wrth pleasan{ Facilities, atmosphere and rn confbnnity rvith local authorrty by-larvs and regulations Amenities and Supplies 7.0 KITCHEN

7.1 Size Should be proportlonate to the capacity of the dlnlng room. appropriately 1it ventilitated. equrppcd and maintained in a rvholesome manner 7 .2 Food Storage A good store with adequate ventilation and provision for preservation of perishable and non-perishable foods should be provided and maintained rn hygienic conditions. No article, whatsoever which is not directly connected with the processes of preparations and service of food, shall be kept in the kitchen.

7.3 Waste There should be sufficient number of rvaste bins. preferably for glass. Collection and organic and non-organic materials. rvith tight frtting covers. protected from Storage weather and anrmals. Lining of bins ivrth appropriate rvaste bags is recommended.

7.4 Refuse and Waste should be collected on a regular basis and disposed of. in line rvith WasteDisposal health standards and envrronmental protectlon regulatrons.

7.5 Drainage A11 drains rn and around the kitchen should be covered and connected to the drainage system of the building. In areas where there is no central sewage system, the drarnage should be connected to the soakage pit via grease trap. A11 should be maintained rn good working conditions at all times.

7.6 Staff There should be adequate, suitably trained and experienced staff, supervised by a well trarned and experienced Cook. All staff should be well groomed and protectlve clothrng should be provided and used E.O GUEST ROOMS

8.1 Size Should not be less than 3 x 3 m for srngle rooms and 4 x 3 m for double occupancy, excludrng bathroom space.

8.2 Safety and Each guest room should be properly numbered and fitted with lock. Privacy Appropriate secunty measures should be in place and maintarned at all times.

8.3 Lighting and Adequate natural and/or mechanical lighting and ventilation should be Ventilation provided. E.4 Fittings, Every guest room should be fitted with a clean comfortable but simple bed of Furniture and not less than 190 cm x 90 cm. as a single bed and/or 190 cm x 120 cm as a ( I i Kt'nt'a Strbsidiary Le,q,islution, 20 I 1 1015 I!quipment tlouble bed. Mosqurto nets iarge enough to cover the cntire bed and long enough to reach the floor and appropriate mattresses should be provided. The nrattresses rnust be clean, comfortable and rvell covered and should rdeally bc'of not less 1-5 cm thick, u'ith trvo clean and comfbrtable matching pillorvs. A wardrobc wrth six hangers, a table and a charr, a full length trttrror and dressrng table. a waste paper basket and a bedsrde table should be provided.

8.5 Furnishings Bed sheets should be in light and pleasant colours. Whcre appropriate, soft and l-inen furnishrngs and cuftarns should be adequate enough to cover the entire u,indou, and/or door. Suitable and clean bed linen of appropriatc size. rn relation to the bed alkrrvrng for tackrng in, should be provrded.

8.6 Information Lrterature covenng services, intemal telephone drrectory'. menus. emergency in Bedroom and frre exrt procedurcs, etc, should be provided.

9.0 GI]EST BATHROOM

9.1 Features There should be at lcast one lockable, adequately ventrlated bathroom and one krilet for every four Guest rooms. if not ensuite, when ensuite, Bathroom/WC should be of not less than 3.5 sq m, wlth a shorver or bath tub. The facilities should be maintained in hygienic conditions at all trmes. Gender segregatron should be observed and neatly rndrcated rn signs, which are legrble. even at nrght.

9.2 Fittings and There should be a WC. shower with mixer. wash hand basin and hand or Equipment grab rarl. Each bathroom should have adequate number of hangers and cloth hooks. a small shelf. sanrtary bins, adequate size of mirror, krrvel rail and a chair or stool for the aged or drsabled.

9.3 Floors, Walls Good rmpervious non-slip matenals should be used. and Ceilings

9.4 Shaver Should be provided in every bathroom or withrn easy reach from the Outlets and hathroom. The voltage supply. rvhether rn DC or AC, should be indrcated. Sockets

9.5 I-ighting and Adequate natural and/or mechanrcal hghtrng and ventilatron should be Ventilation provrded.

9.6 Towels At least one bath size towel of good quality should be provided per guest, and should be changed after every two nrghts.

9.7 Supplies in The fbllow'rng should be supplied in each bathroom: Ashtray. sanitary bin. the Bathroom toilet brush wrth a holder, soap and toilet paper as well as a water glass, per guest IO.O HYGIENE AND SANITATION

10.1 Guest Cloak Should be adequate. in relatron to capacrty ol the Hotel, properly venttlated Room and gender segregatlon and prrvacy observed and rndrcated. The rooms should be clean. functional and rvell maintained, wrth at least the following provrded: A rvash basrn, hygrenrcally operated, running hot and cold water and soap: Toilet papel Sanitary bin rvrth lrner and lid; Facilities for Drsahledl Unnals wlth runnlng water and dratnage; the entrance to the cloakroom from adjacent public rooms should have air locks.

10.2 Staff Should be segregated and adequate, in proportion with the number of staff. ChangingAVash Lockers. full length and face mlrrors, uash hand basrns. WC with toilet Rooms papers, separate and individual shower compartments and sanitary bins should be provrded. The room should clean, ventilated and rvell marntained 10,3 Waste and There should be refuse storage and disposal lacilities, which meet the local Refuse Disposal health standard s and environmental regulations 10,4 Sewage Drarnage should be connected to the servagc drsposal of the town. where ! 1016 Kenya Su bsidiary Legislation, 20 1 4 applcable, where there is no sewage system it should be connected to septic tank of an approved srze and soakage pit or zury other approved sewage disposal system in Lne wrth the Building Code and health standards as well as environmental protection regulations.

10.5 Vermin All areas of guest houses should be properly protected and fumigated Proofing regulzrly by authorized/properly trained persons against vermin and insects.

10.6 Preparation No person should be allowed to sleep in any room used for the preparation. and Service Areas cookrng, storage or consumption of food.

10.7 Water All water provided for guest use should be potable and approved for drinking Supply by relevant authoritres. Where dnnking water ls not obtained from a public source. Management should ensure that the same is tested, at least three tlmes a year, by a competent authorlty Where the test indrcates that the water ls not rvholesome. Management should post Notices in each guest room, tap or source, to that effect.

10.8 Water There should be enough storage capacity to last at least one day, in case of Storage supply breakdown.

10.9 Water All water provided for guest use should be suitable and approved for Quality drinking by the relevant health authorities.

10.10 Water Where drinkrng water is not obtained from a public source, the Management Testing should ensure that the same is tested. at least three times a year, by a competent authorlty. Where the test rndrcates that the water is not wholesome, Management should post Notices in each guest room, tap or source. to that effect 1I.O SAFETY AND SECURITY 1l.l Fire Adequate and appropriate fire fightrng equrpment should be provtded, Protection maintarned rn excellent condition at all times, rn accordance with local fire fighting and prevention laws and regulations. Adequate fire exits/escapes should be clearly and prominently rndrcated. Fire alarms and detectors should be rnstalled. All staff should be familiar with available fire fighting equipment and their use. Every estabhshment should have an in-house fire fightrng team appropriately trained. Fire dnll exercises should be carried out regularly. Statutory fire safety notices should be prominently displayed.

11.2 Electrical All electrical rnstallatrons should be done in accordance with apphcable Safety safety laws.

11.3 Security There should be adequate security arangements, includrng a functional alarm system and properly trained and equipped personnel.

11.4 Emergency There should be appropnate altemative sources of power as back up to the Power main supply.

11.5 First Aid A functional kit shouldbe available, with some staff properly trained in first aid techniques and emergency handling.

11.6 Safety of Adequate precaution should be taken in guest houses with swimming pools, Swimmers for the health and safety of swimmers. Swimmrng pools should be clearly marked to rndicate depth. Suitably trained pool attendants with proper life l saving equipment should be available dunng pool operattng hours. I2.O SUNDRY SERVICES 12.lLtggage, Separate facilities should be available for luggage storage and arangements Lost and found for safe keeping of lost and found items. Room

12.2 Sale of Depending on the location of the establishment, provisions should be made Sundry Items for sale of such items as phone cards and postage stamps. I Ke t*,a Sub sidiary Le g is lation, 20 I 4 1071

12.3 Room Should be available, on request Service 12.4 Laundry Should be available Services

13.0 MANAGEMENT

13.1 Management The general direction of operatrons should be under the supervrsion of a competent person.

13.2 Staff Should be adequate, well groomed at all trmes, and have basic skills and appropriate attitudes for the tasks assigned.

13.3 Health All staff should be medically fit and examined regularly, rn line with statutory health regulations C: HOSTELS I.O LOCATION

1.1 Management The location should be sultable for a hostel and should be in harmony with the natural and built up environment, and in compliance wrth the local government regulations

2.0 BUILDING 2.L Autonomy of Should be constructed in conformity with the Building Code, and should Building have a separate and independent access for guests, staff and for dehverres.

2.2 Design and Should be of modest style and beauty. m harmony with the physical Architectural built up, natural and cultural environment Features

2.3 Capacity Should have a mrnimum of ten beds

2.4 Corridors, Should allow easy passage and be well lrt. where applicable, side Staircases and raihngs should be provided, rvith a gentle slope for staircases. Should be Hallways rvell maintained and protected from adverse weather.

2.5 Maintenance The entire premises should be kept in good state of repair, at all times.

2.6 Regulation of Natural and/or mechanical ventrlation should be adequately provided Temperature for.

2.7 Lighting Natural and/or artificial lighting should be provrded for, rn all areas of the hostel.

3.0 RECEPTION AREA

3.1 Reception There should be an designated to receive and welcome Guests 3,2 Information Relevant guest information should be provided Service

3.3 Safe Deposit Should be available Service

3.4 Languages Front office staff should be able o speak English/French and Kiswahrlr

4.0 LOBBY/LOUNGE/PUBLTC AREA(S)

4.1 Size, Features and Should be adequate and rn any case not less than an aggregate of half sq Facilities metre guest bed, preferably wlth some enteftainment facilities

4.2 Information Information desk on tourist sites and facilities is recommended I I I 078 Kenya Subsidian' Legislatiott, 20 I 4

4.3 Furniture and Should be adequate, of good quallty, functional and rvell maintained Furnishings

4.4 Floors and Walls Should be hygienic, clean and well maintained

4.5 Communication Facilrties should be provided, on a 24 hour basis

4.6 Refreshments Modest refreshments such as a vanety of soft drinks and bottled water should be available 4.7 'Courtesy of 'Snrokrng and Non Smokrng' zones should be identrfied and clearly Choice' rndrcated

5.0 DINING ROOM

5.1 Size, Features and Should be adequate in proportion to the capacity ofthe hostel, and food Facilities production areas. It should be well lit, ventilated, equipped and maintained in a wholesome manner.

5.2 Furniture and Should be functional. comtbrtable and appropriate. Facilities for Equipment chrldren and disabled/handicapped persons should be provrded

5.3 Interior Should be modest. rvith harmony of colours Decoration

5.4 Floors, Walls and Should be structurally sound and well maintained to support high Ceilings standards of cleanliness and hygiene

5.5 Menu Priccd menu and beverage list should be appropriately presented

5.6 Music Soft background music should be available

5.7 Function Areas Should be available

6.0 RAR

6.1 Features and Where available. should be modestly stocked, clean, wrth a pleasant Facilities atmosphere and in conformity with local authonty by-laws and regulatrons

7.0 KITCHEN

7.1 Features, Fittings Should be propoftionate to the capacity of the dining room and other and Facilities eatrng outlets, appropriately lit, adequately ventilated, equrpped and maintained in a wholesome manner 7 .2 Food Storage A good store rvrth adequate ventrlatlon and provision for preservation of penshable and non-penshable foods should be provided and maintained rn hygrenrc conditrons No artrcle. whatsoever whrch rs not directly connected rvith the processes of preparatrons and servlce of food, shall be kept in the kitchen. No person should be allowed to sleep rn any room used for the preparation, cooking, storage or consumption offood.

7.3 Waste Collection There should be sufficient number of separate waste bins, preferably for and Storage glass, organic and non-organic material with tight fitting covers, protected from weather and anrmals Lining of bins with appropriate waste bags is recommended

7.4 Refuse and Waste Waste should be collected on a regular basrs and disposed of. in line Disposal wrth approprlate rvaste bagshealth standards and environmental protection regulations

7.5 Drainage All drains rn and around the kitchen should be covered and connected to thc drainage system of the building. In areas where there is no central sewagc system, the drarnage should be connected to the soakage pit via I grease trap. All should be maintained in good working condition at all timcs I Kcn t'o Subsidiart Le g islotion, 20 I 4 t 079

7.6 Staff There should be suitably trarned and cxperrenccd stuff supervrscd by a rvell trarned and expenenced Cook. All staff should be rrell groomed and protective clothing should be provided

8.0 GI]EST ROOMS

8.1 Size Should not be less than -3 x 3 m fbr srngle tooms and -1 x 3 m for double occupancy. excludrng bathroom space.

8.2 Lighting and Adequate natural and/or mechanical ventllatron should be providcd Ventilation

8.3 Safety and Privacy Each gucst room door should be properly numbercd and fitted rvith a lock. Appropnate secunty measurcs should be in phcc and marntarned at all trmes.

8.4 Fittings, Every guest room should be fitted with a simple, clean but comfortable Furniture and bed ofnot less than 190 cm x 90 cm as a single bed and/or 190 cm x 120 Equipment cm as a double bed and appropnate mattresses The room should be functronally equipped

8.5 Furnishings and Where appropriate, suitable linen, furnishings and cuftains should be Linen adequatcly provided.

8.6 Change of Linen Should be done after every two nrghts of use or rvrth every new guest or as otherwise necessary

8.7 Information in Literature covering services, internal telephone directory. menus, Bedroom emergency and fire exit procedures, etc, should be provided. All information should be provided in Kiswahili and English/French

9.0 GI]E,ST BATHROOM

9.1 Features and There should be at least one lockable, adequately ventilated bathroom Facilities and one torlet for every fbur Guest rooms. if not en suite. When en suite, Bathroom WC should be of not less than 3.5 sq. nr, rvith a shorver or bath tub. The facrlrtres should be rnalntained rn hygienic condrtions at all trmes. Gender segregation should be observed and neatly indrcated in signs. which are legrble. even at night

9.2 Fittings and Should be simple and in good working condition. including a shower Equipment with mrxer, WC, torlet paper holder, wash hand basin rvith running water. a reasonably srzed mrror. tos, el and grab rails. clothes hooks/hangers and amenrtres shelf/shelves.

9.3 Floors, Walls and Good impervious non slrp matenals should be uscd Ceilings

9.4 Shaver Outlets An adequate number should be provrdcd on the prcmrses and Sockets

9.5 Towels At least one bath size towel of good quality should be provrded per guest and should be changed after every two nights.

9.6 Supplies in the When ensuite, the following should be supplied rn each bathroom: Bathroom Ashtray. sanitary brn, torlet brush rvrth a holder, soap and tollet paper as u'ell as a water glass, per guest 1O.O HYGIENE AND SANITATION l0.l Cloak Rooms Should bc adequate, in relation to capacity of the Hotel. properly ventrlatcd and gender segregatlon and privacy observed and indrcated. The rooms should be clean. functronal and rvell nrarntained. rvith at least the following provrded. A wash hand basrn, hygrenrcally operated, running hot and cold water and soap; Toilet paper; Sanitary bin with I liner and lid; Facilrtres for Disabled; Urinals with running water and 1080 Ken ta S r.tb sidian' Le g is lution, 2 0 I 4 drainage; The entrance to the cloakroom from adjacent public rooms should have air locks.

10.2 Staff Changing Should be segregated and adequate, in proportion with the number of Rooms staff Lockers, full length and face mirrors, wash hand basins, WC with tollet papers. separate and individual shower compartments and sanitary brns should be provided. The room should be clean, rvell Lt, ventilated and rvell maintained.

10.3 Refuse Disposal There should be refuse storage and disposal facrlrtres, ivhrch meet the local health standards and environmental regulations.

10.4 Sewage Drarnage should be connected to the sewage disposal of the town, where apphcable, where there is no servage system it should be connected to septlc tank of an approved srze and soakage pit or any other approved sewage disposal system in line with the Building Code and health standards as rvell as environmentaI protection regulations.

10.5 Vermin Proofing All areas of the hostel should be properly protected and fumigated regularll' bl' authorrzed/properly trarned persons agalnst vermin and ln \cct s. 10.6 \Yater Supply All rvater provrded for guest use should be potable and approved for dnnkrng by relevant authorrtres. Where drinking water is not obtained fron-r a pubhc source, Managcnrcnt should ensure that the same is tested, at least three times a year, by competent authorrty. Where the test rndrcates that the water is not rvholesome, Managemcnt should post Notrces in each guest room, tap or source. to that eff'ect. 10.7 ll'ater Storage There should be enough storage capaclty to last at least one day, in case of supply breakdou'n

10.8 Service and No person should be allorved to sleep ln any room used for the Preparation Areas preparation, cooking, storage or consumption offood. 1I.O SAFETY AND SECURITY

11.1 Fire Protection Adequate and appropnate fire fighting equipment should be provided, maintarned in excellent condition at all times, in accordance with local fire fighting and prevention larvs and regulations. Adequate fire cxtts/escapes should be clearly and prominently rndrcated. Fire alarms and detectors should be installed. All staff should be familiar with avarlable fire fighting equrpment and thei use. Every establishment should have an in-house fire fightrng team appropnately trarned. Fre dnll exercises should be carried out regularly. Statutory fire safety notices should be promrnently displayed.

11.2 Electrical Safety A11 electrical installations should be done in accordance with applicable safety laws

11.3 Securitv There should be adequate security arrangements, includrng a functional alarm system and properly trarned and equipped personnel

11.4 Emergencv There should be appropriate altemative sources of pon'er as back up to Power the marn supply

11.5 First Aid A functronal krt should be available, rvith some staff properly trained in frrst aid techniques and emergency handling

11.6 Safety of Adequate precaution should be taken in hostels with swimmmg pools, S',vimmers for the health and safety of swimmers. Swimming pools should be clearly marked to rndrcate depth. Suitably trained pool attendants with proper life saving equrpment should be available during pool operating hours Kenya Sub sidiarl' Le g is lation, 20 I 4 l08 t I2.O SUNDRY SERVICES

12.1 Luggage, Lost Separate facilities should be available for luggage storage and safe and Found Room keeping of lost and found ltems

12.2 Sale of sundry Depending on the location of the establishment. provisrons should be Items made for sale of such items as phone cards and postage stamps

12.3 Room Service Should be available, on request

12.4 Laundry Should be available Services 13,0 HUMAN RESOURCE

13.1 Management The general direction of operations should be under the supervision of a competent person

13.2 Staff Should be rvell groomed at all times, and have basic skills and approprlate attitudes for the tasks assigned

13.3 Health All staff should be medically fit and exarnined regularly in line rvith sl.rtutory health regu latrons

14.0 GENERAL

14.1 Lifts Guest lifts should be provrded for burldrngs of more than four storeys, including ground floor. Local Building Code should be applied.

14.2 Parking Facilities Adequate and secure parking facrlities should be provided fbr guests. Drsablcd/handrcapped persons should be catered for

14.3 Shopping A boutrque/shop stockrng items essentral for guests should be avarlable Facilities

14.4 Entertainment Some form of entertarnment should be provrded and Recreation 14,5 Outdoor Area Where apphcable. some landscaprng should be done and bc *'ell nrarntarned.

14.6 Swimming Pool Not essentral, but rvhere swlmmlng pool rs avarlable, there should be. Treatment room and filtration plant. A separate pool for chrldren. Beds and mattress, Swimlning pool lifeguard, at all times.

14.7 Hostel Insurance Should be covered by pubhc habihty insurance and other statutory insurance policres

14.8 Facilities for Adequate and appropriate facilities should be pror ided. Disabled/Handicapped D: APPROVED CAMPING/CARAVAN SITES

1.0 LOCATION

1.1 Site and Should be suitable for a camping/caravan srte. Where a site is located Environmenl wrthin town boundanes, the facrlity should bc rn harmony wrth natural and burlt up erlvtronment and in complrance rvith local govemment regulations. Where the site is located outside town boundaries, the facility shoud be rn harmony rvith the surounding natural and cultural environment. and offer attractive scenery. In addition. the facility should be rn conformity rvrth applicable local larvs and regulations, includrng those goveming National Parks. Game Reserves and Conserl'atron Areas

1.2 Accessibility There should be clear duection signage leading to the site. at appropnate intervals and/or strategrc places

1.3 Parking Parkrng facrlrties for vehrcles and caravan should be clearly demarcated I 082 Kenl'o Subsidiart Legislatiott, 20 I I and indicated

1.4 Environmental Effective measures should be in place to ensure that the envrronment ls not Conservation atfbcted, by waste, refuse and pollution through the operations of the srte, rn line rvith appropriate environmental larvs

2.0 BUILDIN(;

2.1 Structure There should be a central structure appropriately fitted to facilitate proper management and operation of the srte

2.2 Reception There should be a clearly demarcatcd area where gucsts can be formally received Information on the use of the site and of other tourist interest should be available

2.3 Communication There should be effective means of communication

2.4 Information Lrterature covering services. essentlal emergency telephone numbers and Services other important/relevant rnformation should be provided. All information should be provided in Kiswahili and English/French.

3.0 WALKWAYS

3.1 Features and Should be distinctive. and of all weather surfaces, preferably with clear Facilities srgnage. rvhich are legible. cven at nrght. should be rvell maintarned.

4.0 EATINGAREA

4.1 Features and Should be adequately and appropriately provided for Where food and/or Facilities drrnks are provided, priced rnenu and beverage Lst should be appropriately presented.

5.0 SERVICES

5.1 Food A shed providing hasic facrlrtres for cookrng should bc provrded Preparation

5.2 Washing Separate basic facrlitres fbr rvashrng clothes and cleanrng utensrls. in proportron to the srze of the srte, should be provrded

5.3 Waste There should be appropriate waste storage and disposal facrhtres. rvhrch Collection, Storage meet the krcal health standards and environnrental resulatrons and Disposal

5.4 Shades and There should be enough provlsron for appropriate natural or man made Shelters shelters/shades

6.0 HYGIENE AND SANITATION

6.1 Guest Should be adequate and properly vcntrlated rn propoftron to the capacrty of Conveniences the site. Gender segregation and prrvacy should be observed and indicated

6.2 Drainage and Drainage must be connected to the seuage disposal of the tou'n. rvhere Sewage applcable. Where there is no sewage systcm rt should be connected to scptic tank of an approved size and soakage pit or any other approved sewage disposal system. rn lrne rvrth the Burldrng Code, health standards and environmental regulatrons

6.3 Vermin Efforts should be made to minimizc possibility of invasion by stray dogs, Proofing cats. vermrn. pests and insects

6.4 Cleaning There should be appropriate tools and manpower for clcaning the premises

7.0 WATER SUPPLY

7.1 Quality All water provided for Gucst use should be suitable and approved fbr drrnktng by relevant authontles Kenyu Subsidiury Le gislotion, 20 I I r 083

7.2 Testing Where- drinking water is not obtarned from a pubhc source, the Management should ensure thal the same rs tested at least three trmcs a year. b1' a competent authoritv. Where the test indicates that the water is not rvholesome, the Managcment should post Notices rn prominent places, taps or sources, to that effect.

8.0 SAFETY AND SE('URITY

8.1 Safety and Subject to provrsrons of local and natronal laws, the site should be secured Securitv against lntrusron by rvrld anrmals and/or unauthorized persons. Appropriate' security rneasures should be rn place and marntarned at all times

8.2 Fire Protection Adequate and appropnate firefighting equlpment should be provided and lvell narntarned, rn cxcellcnt condition. at all trmes, and rn accordance with local fire fighting and prevention by-laws. All stafT should be familiar with available frrefightrng equlpment and therr use. Fire dnll excrcrses for staff shoulcl be carrieti out regularly. Statutory fire safety notices should be pronrrnentll disp laced E.3 Electrical Safety AI1 elcctrrcal rnstallatrons should be done rn accordance rvith applicable safety larvs

8.4 Security There should be adequate secunty arrangcments, rncluding a tunctronal alamr system and properly trarned and equipped personnel.

8.5 First Aid A functronal krt should be avarlable, with some staff properly trained in first aid techniques and emergency handling 8.6 lnsurance Appropriate public liabrlrty insurance and other statutory lnsurance policres should be taken

8.7 Rescue Sites in remote locations sl-rould have practrcal rescue and evacuation arrangements

9.0 MANAGEI\,IENT

9.1 Management A conlpetent person should supcrvise the srte. An approprrate number of staffrvith relevant skrll and attrtude should be avarlable to assrst Guests. I 084 Kenya Subsidiary Legislation, 20 I 4 (r8)

SECOND SCHEDULE Classification Certificate and Classification Plaque Descriptrons (o) Classificatnn Certifrcate (a) Type of paper - white textured manila. (b) Srze - u idth 9 5 rnchesl Herght 12.5 rnches. (c) The Logo to be on the Left hand side and Kenya Coat of Arms to be on the Right hand side and both should be ln appropnate colours and design as they appear on the Ietterheads of East Afrrcan Communrty and Keny'a respectrvely. The East African Conrnrunity Logo and Kenya's Coat of Arms should be of the same size. (d) Name of issuing authority should appear immediately below the Logo and the Coat of Arms The length of the name of the Authority should be centredl Font- Times Nerv roman - 30 Pornts. (e) Name of the issuing authority should be 1.5 cm above the words "Cerhficate of Classitication " (f) Certrficate borders rvill be rn colours of the East Afrrcan Communrty and should be 12 mm rvide. (g) The Watermark should feature the East African Community Logo in the middle of the Certrficate. (h) Thc name "East Afncan Communrty" should appear respectrvely throughout the Certificate as part of the background firr security purposes. (i) The Certificate of Classificatron should be security pnnted. (-l.t The n'ord "Certrficate of Classificahon" should be [.5 cm below the name of the Ministry and will be Red in Colour. (k) The Serial Number rvrll appear on the Left hand side rvhile the date will appear on the Rrght hand srdc belorv the Srgnatures (l) The Seal should be placed at the bottom center below the signatures. (m) Signatures of thc officials from the Authorrty should appear on the Bottom Right and Left hand srde (n) The rvord "Terms and Condrtrons apply" to appear at the bottom of the Certificate on the Right hand side. (b) Classrficutron Pluque (a) Material used kr make the shreld should be Brass. (b) The name "" rvrll appear at 5.5 cm from the top edge of the Plaque. Its dimension should be Fond Amencana of Fond Srze 30. (c) Thc East African Community Logo and Kenya's Coat of Arms rvrll appear below the name "." However, the name Kenya will not appear on the Plaque. (d) ThcNamesoftherssuingauthorityurll appearonthePlaquebelou'theLogoandthe Coat of Arms. (e) Thc name of thc issurng authority will appear at 17.5 cm from the top edge of the Plaque. Its drmension should be Font Anrericana of Fond Size 30 (f) The words Valid until the I'ear should bc rndicated at the bottom of the Plaque. Ke tq'a S ub sidiary Le g isla tion, 2 0 I 4 I 085 (g) The Stars should be Gold in colour and should stand indivrdually. The srze of the Stars should be 2x2 cm base. 3 dimensional. (h) Shape - The shape of the Shield shall be as shown rn the Second Schedule. (r) The Stars appearing on the Plaque rvill be studded. C) The Grade (1 Star, 2 Star, 3 Star, 4 Star or 5 Star Bronze, Srlver, Gold) will be placed below the srudded Stars and engraved in sold letters. The Font of the Grade *'ill be the "Broadway Bold - 26 Points. (k) The Plaque wrll be mounted on a rectangular wooden board rvhose dimensions will be as follorvs: (i) Full Wrdth of the entire mounting frame is l2 inchesl (ii) Full Height of the entire mounting frame is 16 inches; (iii) Full width of the Plaques Shreld is 10.5 rnches; and (iv) Full Herght of the Plaque Shreld is 13 rnches. (l) The mounhng board should be 3 layered (The outer layer being l2xl6 inches while the innerborderberng 1 1x15 inches). I 086 Kenya Subsrdiary Lc gislation, 20 I 4 (r.ls (2))

THIRD SCHEDULE Form I Applkotnn for lrcertse/renetvul/the variutrrnt of Lit't'nse to corr| on the reqltlated tourisnr t trt I hosp i ta I i t.t' rrctn'llr' (, r .\e rv i(e t I hereby apply fbr a Lrcense/Renerval/thc Vanatron of Lrcensc to can] on the regulated tourrsm and hospitality actrvlty or ser\ lce. l Name of Company/Pcrson to be lrcensed (The Company or persons name should be stated rn full t... 2. Physrcal address: Ton'n ... .. . Street/Road .... ........L.R. No...... Nameof burldrng... . Floor... ........ Room... Postal address: P.O. Box ....Code...................Town Telephonc..... ....Fax...... ......Ema1... 3 Income Tax Personal Identificatron Number (PIN) ... .l.Short descnptron of the apphcants hcensable activity or service 5. Registratron certiflcate Certifrcate No. .....................Date: 6. Name and address of the bank or financral lnstltutlon rvhere busrness account ls marntaurcd. 1. Personal dctails: (i) State whether any of the partners/directors/shareholdcrs is an undischarged bankrupt. (lf so. rndrcate the names). (ri.) State rvhether any of the partners/directors/shareholders have a beneficial interest in any other business lrcensed to provrde or operate tourism activitres and scrvices. (iii) Has any previous application by you been rejected under the Act'l (If so, grve details) (rv) HasanyprevrouslrcensegrantedtoyouundertheActbeenrevoked,cancelledor suspcnded'? (If so, give detarls). 8. Full name(s) of propnetor(s) or managrng director rf a Limited Company 9. Postal and residential address(es) of person(s) named rn (8) above 10. Age, country of birth, present nationality ofpersons namcd rn (8) above 1 1. In the of case hotels and restaurants. (a) total sales for the past calendar year; (b) total number of beds; (c) tariff. 12. If this application rs fbr the varratron of an exrstrng license, the details of the variation required. arrd the reasons 13. If a license has been held previously, the reasons for any materral drfference between the particulars grven in the t\\'o applrcatrons 14. Declaration IAVe hereby certrfy the rnforrnatron r,"'e have provided rn this applrcation rs true and correct. IAVe also understand that rt ls an ofTence under the Act and the Penal Code to give false information in support of any application. Kenyo S u b s idiary Le g is la tion, 20 I I 1087 FOR OFFICIAL USE ONLY The applicant MEETS/DOES NOT MEET the licensing requirements and is hereby RECOMMENDED/NOT RECOMMENDED for approval of licensing (with or without conditions) to underlake: The reasons for not recommendrng the applicant are as follorvs: Name... . Designation. Signature... ......Date Official stam FORM 2 Lrct'nse to (arrj otr Regulated Tourisnt and Hosprtulrtl'Ac'tivin'or Scrvrce LICENSE rs hereby granted to............ to carry on the followrng regulated tounsm and hospitality actlvlty or service: Name of regulated tourism and hosprtality activity or servicc Designated area of business Class of regulated tourism and hospitality activity or service on condition that the licensee shall report in writing to the Authority without delay- (r)any occurrence which bnngs death or in1ury to a tounst; (rr)any major drsruptron of the rtrnerary of a tounst, berng a tounst taking part in a tour rvrth rvhich the licensee rs concernedl Thrs Lrcense is vahd up to 31" day of . Date... ......... Director General Tou ri sm R egultt tt t r.t' Au tht t rin' Srgnature/Seal stamp 1088 Ke nya S ub sidiary Le g is lation, 20 I 4 G.l8 (3),20(3))

FOURTH SCHEDULE License fees payable btt various tvpes of regulated tourism activities and services The license fees for regulated tourism actlvlties and services are as follows: (a) Class "A" Enterprises Enterpnses Description License Annual License Applicat License Renewal ion Fee Fee Fee (Kshs) (Kshs) (Kshs) Hotels With bed capacity of one to ten 1.000 6.000 6,000 beds and /or minimum total charge for accommodation per night rs over Kshs. I,500. With bed capacity of one to ten r.000 8.500 8,500 beds and/or minimum total charge for accommodation per night is over Kshs. 1.500. Wrth or without at least one 1,000 I I,000 1 1.000 restaurant and/or minimum total charge for accommodation per f5!!1less than Kshs. 1,500. With or without at least one 1,000 16,000 16.000 restaurant and/or bed capacity of between I I to 40 beds and minrmum total charge for accommodation per night is over Kshs. 1.500. With more than one restaurant and ,000 2-lo00 21 .000 bar outlets and/or bed capacity of between 4l to 80 beds rn addrtion to function room facility. With at least three restaurants bar 1.000 26.000 26,000 outlets swrmming pool and/or bed capaclty of between 8l to 120 beds rn addrtron to function room Facrlrty wrth more than one syndrcate rooms. With at least three restaurants, bar I,000 31,000 31,000 outlets swlmming pool and/or bed capacrty of between 121 to 160 beds in addition to banquetrng department and sports facrlrties. With at least three restaurants. bar 1,000 36.000 36.000 outlets swimmrng pool, banqueting department, sportlng facilities and/or bed capacity of between 161 to 200 beds in addition to health club. With at least three restaurant bar 1.000 41.000 41.000 Kenya S trb sid ian' Le g i slation, 2 0 I 4 1 089 Enterprises Description Lic-ense Annual License Applicat License Renew'al ion Fee Fee Fee (Kshs) (Kshs) (Kshs) outlets,swimming pool, banqueting department, sportlng facility, health club and/or bed capacity of between 201 to 300 beds in addition to casino. With at least three restaurants, bar r.000 46,000 46.000 outlets swimming pool. banqueting, sporting facility health club. a casino and/or bed capacity of above 301 beds in addition to golf or racecourse 2 Members r.000 1l,000 l 1,000 Club J Motels 1.000 11.000 I 1,000 4 Inns 1.000 11.000 t 1.000 5 Hostels 1.000 r 1 1.000 t 1,000 6 I Health and 1.000 I 26,000 26,OOO Spa Resorts 7 Retreat 1,000 26.000 26.000 Lodges 8 Ecolodges r,000 i 21.000 21 .000 9 Tree houses 1.000 21.000 tlpoo 1,000 21.000 21 ,00c Service flats 1.000 26.000 26,000 l,000 26.000 26,000 l,000 21 .000 2 i.000 r.000 26 JO 26,000 Conventronal game lodge with at I,000 zr.ooo 2l ,000 least one restaurant, bar/or bed capacrty of between one to twenty beds. Conventional game lodge rvith at l.000 26,000 26,000 least two restaurants. bar and/or bed capacity of between 21 to 60 beds rn addrtron to swimming pool. Conventional game lodge with at r.000 3 1,000 31,000 least two restaurants, bar, swimming pool and/or bed capacity of between 6l to 100 beds rn addition to functlon room \ \ I 090 Kenya Sub s id ian' Le g rs lutto n, 20 1 I Enterprtses Des('rrpttotl Ltt'ettse Anrtual Ltcense Appltcat Ltcense Renewul ntt Fee t( Fee Fee (I< Ksh.s ) lKshs) ( Kshs ) t:rtu:l-- - Conventional game lodge rvith at 1.000 -36p00 least two restaurants, bar, swrmming pool, function rooms -:6rxto and/or bed capacity of above l0l beds in addition to health clubs and any other sporting facrlrtres t6 Tented r.000 51.000 51.000 Camps t1 Safan and I .000 51 .000 51.000 mobrle camps t8 Bandas .000 21 .000 2l _000 t9 Cultural 1.000 2.000 2.000 homes and centres 20 Villas 26.000 26.0(X) 1.0q9 2t Honrcstavs 500 1.000 1:9n9-v _ 1.900 Standard 5q0 2.000 2,000 Executive -s00 3.000 3.000 22 Guest houses 1.000 l 1.000 r 1.000 23 Trme shares 1.000 26.000 26.0(X) (h) Clus.s "8" Enterprises The Lrcense fee for Class "B" Enterpnses rs based on gloss recelpts as follorvs: Gross RecetJtts Lit'ense AnnLtal Ltcense Apltlication Fee License Fee Renew'ctl ( KSh.) (KSh.) Fee ( KSh.) A restaurant whrch has not previously traded. 1.000 8,500 8,50t) Annual gross recerpts less than KSh. 3 million. 1,000 8,500 8,500 Over KSh. 3 mrlhon but not more than KSh. 4 l.000 1 1.000 I 1.000 milhon. Over KSh. 4 mrlhon but not more than KSh. t.000 16.000 16,000 4.5 mrlhon. Over KSh. -4.5 million but not more than KSh. 1,000 21 .000 21 ,000 5 million. Over KSh. 5 mrlhon but not more than KSh. 1.000 26.000 26.000 5.5 million. Over KSh. 5.5 mrlhon but not more than Kshs. 1,000 31,000 31,000 6 million. Over KSh. 6 millron 1,000 46,000 46.000 I I Kenya Subsidiary Legislation, 20I4 t 09l (t')C lass " C " Ent(rprts(s Enterpnse Lrcense Annual Ltcense Application Ltcense Fee Renev'ol Fee (KSh.) Fee (KSh.) (KSh ) Tour or safari operators .000 ri.000 8.000 2 Tourist service vehrcle hire .000 8.000 8.000 ., Local air charter .000 8.000 8.000 4 Travel agencv .000 8.000 8.000 5 Water sports .000 8.00c) 8.000 6 Balloon oDerators ,000 8.00t) 8.000 1 Boat excursions .000 u.000 8.000 Enterprist' Lu'ense Sn Months' Licettse Applicunotl Fee Fee (US $) (US $) 8 Forer gn Registered Tourist Vehrcles s00 (tl)Class " D" Entcrprtscs Enterprise Licettse Annual Ltt'ense Applicanon Itc'ensc Fee Rcnev'ul Fee (KSh.) Fee (KSh.) (KSh.) Game fishing outfittr'rs 1,000 6,000 6.000 2 Enterpnses offenng camps and camplng 1,000 6,00t) 6,000 eouioment for hrre 3 Nature parks ,000 6,000 6.000 4 Nature reserves ,000 6.000 6.000 -5 Nature trarls .000 6.000 6,000 6 Game ranches .000 75.000 75.000 7 Amusement parks ,000 6.000 6.000 8 Non-citizen tour leaders or qurdes .000 6.000 6.000 (c)Class " E" Enterprises Enterpri se Licence Annual Lit'ence Applrcatictn Fee Lrcence Fee Reneu,aL (KSh.) ( KSh ,) Fee (KSh.) Local traditional boat operators 500 2,000 2,000 2 Professional safari photographers 500 2,000 2.000 3 Curio vendors 500 2,000 2.000 4 Private zoos 500 2,000 2.000 5 Citizen tour leaders or guides 500 2,000 2,000 6 General vendors 500 2.000 2.000 1 Beach ooerators 500 2.000 2.000 I I I I ( 1092 Kenl:a Sub sidiary, Le g islation, 20 I 4 (fl Class "F" Enterprises Enterprise License Annual License Application Fee License Fee Renewal (KSh.) (KSh.) Fee (KSh.) Entertalnment facrlities 1,000 20,000 20.000 (g) Class "G" Enterprises Enterprise License Annual License Appltcation Fee License Fee Renett'al (KSh.) (KSh.) Fee (KSh.) Conference and event services 1.000 20,000 20,000 (r 9) FItrTH SCHEDULE FEES FOR CLASSIFICATION REGISTER ON REQUEST AND INSPECTION OF THE CLASSIFICATION FOR TOURISM ENTERPRISES. l.Any enterprise that wishes to be re-classified on request shall pay to the Authority a fee of Kshs 50.000. 2. Anyone who wishes to inspect the classification register will pay to the Authonty Kshs. 3,000. (r 24) I

SIXTH SCHEDULE The duratron for employment of expatriates in the tourism sector whose employment the Authority { has approved under regulation 24 will be valrd as follorvs: Qualifications Duration I Diploma in Hospitality and Tourrsm or equrvalent and l2 Months below 2 Degree or Higher National Diploma in Hospitality or l8 Months Tounsm or equrvalent 3 Post Graduate qualifications in Hospitalrty or Tourism 24 Months Dated the 25th August, 2014. PHYLIS KANDIE, Cabinet Secretary for East African Affairs, Commerce and Tourism. PRINTED AND PUBLISHED BY THE GOVERNMENT PRINTER, NAIROBI i. I t I