Highlights of the UAE Government Strategy 2011 - 2013

1. GENERAL PRINCIPLES 05 | U.A.E. GOVERNMENT STRATEGY Highlights of the U.A.E. GOVERNMENT STRATEGY 2011-2013 The UAE Government Strategy 2011-2013 strives to ensure that all Government work is conducted according to a set of guiding principles that puts citizens first and promotes an accountable, lean, innovative, and forward-looking Government. The seven general principles that will steer Government work are as follows: • Enhance the role of Federal Entities in devising effective regulations and integrated policies by successful planning and enforcement • Enhance effective coordination and cooperation among Federal Entities and with Local Governments • Focus on delivering high-quality, customer-centric, and integrated government services • Invest in human resource capabilities and develop leaders • Promote efficient resource management within Federal Entities and leverage dynamic partnerships • Pursue a culture of excellence through strategic thinking, continuous performance improvement, and superior results • Enhance transparency and accountable governance mechanisms throughout the Federal Entities U.A.E. GOVERNMENT STRATEGY | 06 STRATEGIC PRIORITIES

2. STRATEGIC PRIORITIES 07 | U.A.E. GOVERNMENT STRATEGY Highlights of the U.A.E. GOVERNMENT STRATEGY 2011-2013 • Cohesive Society and Preserved Identity • First-Rate Education System • World-Class Healthcare • Competitive Knowledge Economy • Safe Public and Fair Judiciary • Sustainable Environment and Infrastructure • Strong Global Standing U.A.E. GOVERNMENT STRATEGY | 08 COHESIVE SOCIETY AND PRESERVED IDENTITY Social cohesion, family stability, and national identity constitute the priorities of the UAE Government. Therefore, the Government will promote community cohesion, preserve the UAE National Identity, and encourage an inclusive environment that integrates all segments of society while upholding the unique culture, heritage and traditions of the UAE. The Government will lead the transformation from the current social welfare system to a social development system in which all social policies are integrated. The UAE Government’s strategic directions that work towards a cohesive society and preserved identity are summarized as follows: • Foster community cohesion by developing a community cohesion strategy, encouraging an inclusive environment that integrates all segments of society, and promoting integrated community centers • Nurture Emirati families by encouraging marriage between Emiratis, increasing family stability, upholding family values, and empowering Emirati women • Emphasize the National Identity by spreading the core pillars of National Identity, preserving and propagating the use of the Arabic language, promoting the UAE’s culture, heritage and tradition, embedding values of religious moderation, and encouraging and promoting authentic UAE principals • Upgrade into a social development system by transitioning from social care to social development, ensuring integrated social service policy-making, and upgrading the quality of social services • Accommodate the housing needs of Emirati Nationals by ensuring access to adequate housing for eligible Emiratis, and encouraging the development of integrated neighborhoods • Promote social responsibility by encouraging voluntary work, encouraging individual and corporate social responsibility, and developing the regulatory framework of civil societies and cooperatives 09 | U.A.E. GOVERNMENT STRATEGY Highlights of the U.A.E. GOVERNMENT STRATEGY 2011-2013 FIRST-RATE EDUCATION SYSTEM The UAE Government gives special attention to the future generations. Hence, it will develop teaching systems, methods and staff to ensure the reduction of student drop-out rates, and contribute to the development of student skills. The Government will also develop student’s knowledge, instill learning and work values in them, and prepare them for college life. It will also work to improve the quality of higher education to ensure that it yields graduates who are equipped with the skills required to fuel the growth of the country. The UAE Government’s strategic directions to achieve a first-rate education system are summarized as follows: • Develop students’ skills, knowledge, and readiness for higher education by implementing proper governance in the education system, improving preschool education, school curriculum and assessment, enhancing the productivity and efficiency of administrative and academic staff, improving the learning experience, pursuing the accreditation of private and public schools, and applying standard international examinations • Promote student retention, educational attainment, and values by reducing student drop-out rates, promoting community and parental involvement in student education, encouraging extra-curricular activities, improving educational guidance and counselling in schools, promoting a culture of self-education, work values and educational values, and encouraging sport culture and competitions in schools and universities • Improve the quality of higher education and ensure accessibility by defining and coordinating the roles of public universities, enhancing higher education curricula and teaching methods focused on empirical research, accrediting and monitoring public and private universities to global standards, encouraging university outreach programs, diversifying sources of funding for public higher education institutions, and enhancing the effectiveness of Emirati student scholarship programs U.A.E. GOVERNMENT STRATEGY | 10 WORLD-CLASS HEALTHCARE The UAE Government aims to ensure access of all citizens and residents to primary health care, and to improve the quality of healthcare services provided in the country to global standards. It also seeks to reduce lifestyle diseases and increase the readiness of the health system to deal with epidemics and health risks. The UAE Government’s strategic directions to build a world-class healthcare system include the following: • Ensure universal access to healthcare services by ensuring availability of healthcare services in all regions, and developing health insurance and implementing scheme • Provide world-class healthcare services by improving governance in the healthcare system, enhancing healthcare services, medical diagnosis and operations while leveraging partnerships, pursuing the accreditation of hospitals and other healthcare providers in the UAE, and upgrading the standards for healthcare professionals • Reduce epidemic and health risks by promoting a healthy way of life that reduces the prevalence of diseases, strengthening preventive medicine, and developing readiness to deal with health epidemics 11 | U.A.E. GOVERNMENT STRATEGY Highlights of the U.A.E. GOVERNMENT STRATEGY 2011-2013 COMPETITIVE KNOWLEDGE ECONOMY The UAE Government will continue to encourage innovation, research and development, and to strengthen the regulatory framework of key sectors while encouraging emerging high-value added sectors in order to enhance the UAE’s competitiveness, develop its business environment, and ensure consumer protection. It will also raise the efficiency, flexibility and productivity of the labor market through the development of the national labor force and strengthening their leading role in the economy. It will also encourage the formation of small and medium enterprises, and reduce marginal activities in the economy. The UAE Government will focus on the following strategic directions that work towards a competitive knowledge economy: • Encourage participation and enhance capabilities of the Emirati work force by matching the education system with labor market requirements, increasing participation of Emiratis in the work force, improving the capability and productivity of the Emirati work force, developing vocational training, enhancing and enforcing Emiratization programs, and encouraging the creation of job opportunities in the Northern Emirates • Increase efficiency, flexibility and productivity in the labor market by developing and integrating labor market planning, improving labor market mobility, discouraging marginal activities and low productivity jobs, and supporting employment shift towards high value sectors • Enhance the regulation of key existing sectors and encourage emerging new sectors by strengthening the regulatory framework of key existing sectors, and supporting emerging and existing high value-added economic sectors U.A.E. GOVERNMENT STRATEGY | 12 COMPETITIVE KNOWLEDGE ECONOMY • Support SME development by creating the proper legislative environment that stimulates and promotes SMEs, and developing and promoting entrepreneurial mindsets • Attract and retain talent by customizing policies to facilitate the attraction and retention of highly qualified talent • Improve the business environment by enhancing the ease of doing business across the UAE • Promote exports and enforce the UAE’s position in international trade by diversifying trading partners and composition of exports, and encouraging high value-added industrial sectors through modern and effective policies • Promote and enhance innovation, research and development by promoting intellectual property (IP) development and protecting IP rights, enhancing research and developing talent - especially Emiratis - that are aligned with national priorities, providing incentives and encouraging cooperation with the private sector and international institutions in innovation and applied research, exploring new channels of funding for research, and building and disseminating a database of research conducted within the UAE • Ensure consumer protection by developing policies to protect consumer rights 13 | U.A.E. GOVERNMENT STRATEGY Highlights of the U.A.E. GOVERNMENT STRATEGY 2011-2013 SAFE PUBLIC AND FAIR JUDICIARY The UAE Government aims at safeguarding public safety and security from all threats at all times, and providing assurance to the public on national security, reduced crime rates, and rapid response to emergencies. It also seeks to guarantee the rights of individuals and businesses through a fair and effective judicial system. The UAE Government will guarantee a safe public and fair judiciary through the following strategic directions: • Safeguard public safety and security and ensure national emergency readiness by ensuring national security, maintaining public safety, enhancing emergency readiness, strengthening border control, and promoting road safety and reducing traffic accident rates • Improve the efficiency and effectiveness of the judicial system by improving governance of the judicial system, attracting qualified judges and experts - especially Emiratis - to the judicial sector, modernizing judicial services through improving systems and procedures, enhancing judicial inspection, adopting alternative arbitration systems, and establishing specialized courts and developing specializations in judges and staff U.A.E. GOVERNMENT STRATEGY | 14 SUSTAINABLE ENVIRONMENT AND INFRASTRUCTURE The UAE Government will ensure environmental sustainability and protection, and the conservation of natural resources. It will tackle the world’s environmental concerns by reducing pollution, conserving ecosystems, and promoting an eco-friendly mindset. The Government will also work to integrate and optimize its strategic infrastructure. The UAE Government will succeed in its endeavours to achieve a sustainable environment and infrastructure through the following strategic directions: • Respond effectively to climate change and environmental hazards by mitigating and adapting to the impact of climate change, ensuring compliance with the UAE’s international environmental obligations, ensuring an effective response to UAE-specific environmental challenges, and improving food security • Conserve natural resources and promote diverse ecosystems by conserving energy and promoting the use of renewable and alternative energy sources, ensuring water sustainability, and protecting and nurturing marine life, animals and flora • Safeguard a healthy and clean environment and reduce pollution by reducing carbon footprint, setting laws and regulations to reduce air, water and land pollution, promoting a preventative approach to waste generation and management, and promoting eco-friendly mindsets and practices • Optimize strategic infrastructure and encourage multi-modal transport throughout the UAE by coordinating and regulating air, land and sea transportation modes and ensuring efficiency across the UAE, and standardizing and unifying transport infrastructure specifications across the UAE 15 | U.A.E. GOVERNMENT STRATEGY Highlights of the U.A.E. GOVERNMENT STRATEGY 2011-2013 STRONG GLOBAL STANDING The UAE Government will continually develop and enhance its strong global standing by highlighting the positive status of the UAE locally, regionally, and globally in different arenas. Therefore, the UAE Government will emphasize its strong global standing through the following strategic directions: • Enhance and improve the global standing of the UAE by strengthening the role of UAE diplomatic missions abroad, strengthening the role of the UAE foreign policy to support the Government’s strategic directions in trade and investment, ensuring alignment of Federal Entities with the UAE’s foreign policy and international obligations, enhancing the role and representation of the UAE in international organizations, and ensuring effective representation in the field of humanitarian aid • Promote positive positioning of the UAE internationally by tracking and improving UAE international ranking in various sectors, monitoring and maintaining a positive image of the UAE in international and regional media, continuing to promote labor rights and combat human trafficking, and achieving success on an international scale in various sectors (government, sports, culture, etc) U.A.E. GOVERNMENT STRATEGY | 16 STRATEGIC ENABLERS

3. STRATEGIC ENABLERS 17 | U.A.E. GOVERNMENT STRATEGY Highlights of the U.A.E. GOVERNMENT STRATEGY 2011-2013 • Skilled Human Capital • Customer-Centric Service • Efficient Financial Management • Good Institutional Governance • Dynamic Government Networks • Effective Legislative Process and Integrated Policy-Making • Effective Government Communication U.A.E. GOVERNMENT STRATEGY | 18 SKILLED HUMAN CAPITAL The UAE Government will focus on the development of its human resources, and the related systems and processes in the Federal Government. These directions would be undertaken within a comprehensive human resource strategy that aims at building effective human resource planning while ensuring the retention and motivation of skilled human talent. The UAE Government will work towards developing skilled human capital through the following strategic directions: • Develop a comprehensive human capital strategy for the Federal Government and improving HR processes and systems • Attract people with relevant skills and characteristics to the Federal Government by establishing strategic workforce planning capabilities, including development of a comprehensive database of Federal talent, increasing Emiratization rates within the Federal Government, and elevating the profile of the Federal Government as a great place to work • Retain and motivate human capital in the Federal Government by establishing a motivating and innovative employee workplace, enhancing a performance culture and merit-linked rewards, and developing career planning mechanisms • Improve the capabilities and skills of Federal Government employees by developing a comprehensive training framework, providing general managerial skills training, developing and providing specialized training in select areas, and enhancing the leadership capabilities of federal employees 19 | U.A.E. GOVERNMENT STRATEGY Highlights of the U.A.E. GOVERNMENT STRATEGY 2011-2013 CUSTOMER-CENTRIC SERVICE All Federal Entities will move towards focusing on their customers and understanding their needs. Government services will be designed, re-engineered, and streamlined to meet all the needs of different customer segments and their expectations. These government services will be provided through innovative and effective channels, which address their customer’s requirements and ensure their access to high quality services. The UAE Government will satisfy its customers by transforming its services to: • Provide a seamless and high-quality customer experience by accelerating transition towards e-Government, adopting customer segmentation, enabling convenient access to Government services through innovative and customer-friendly delivery channels, re-engineering and streamlining processes for quality and timely government service delivery, and integrating government service delivery U.A.E. GOVERNMENT STRATEGY | 20 EFFICIENT FINANCIAL MANAGEMENT The UAE Government will ensure the sustainability of its financial resources through achieving optimum utilization of financial resources and increasing revenues. It will also focus on updating the existing financial regulations and procedures while enhancing transparency and flexibility within an appropriate and effective governance framework. The UAE Government will work to achieve efficient financial management through the following strategic directions: • Ensure sustainability of Federal Government finances and optimize income by aligning financial resources to strategic priorities, optimizing financial resources, asset utilization, and the administrative backbone, exploring opportunities to increase Federal Government revenues, developing a long-term fiscal planning framework, and planning long-term capital expenditure needs • Modernize Federal Government financial systems by modernizing internal financial processes, systems and tools, modernizing budgeting process mechanisms, and promoting financial flexibility of Federal Entities within a sound governance framework • Promote a transparent financial management system by unifying and modernizing Federal Entities’ accounting standards, and improving the efficiency of financial reports and the integrity of financial information 21 | U.A.E. GOVERNMENT STRATEGY Highlights of the U.A.E. GOVERNMENT STRATEGY 2011-2013 GOOD INSTITUTIONAL GOVERNANCE Good institutional governance will be instilled by the development of governance systems in ministries, authorities, and federal institutions throughout the Federal Government. The Government will also develop flexible and highly efficient organizational structures. It will also focus on decentralization and granting government entities more authority and flexibility with a view to enhancing managerial efficiency. Accordingly, the UAE Government will adopt the principle of good institutional governance to: • Enhance the overall governance framework within the Federal Government by optimizing Government institutional set-up, improving internal governance of Federal Entities, and fostering a culture of accountability U.A.E. GOVERNMENT STRATEGY | 22 DYNAMIC GOVERNMENT NETWORKS The UAE Government will focus on creating effective coordination and cooperation among Federal Entities, and with local entities, and encouraging strategic partnerships with the private sector and NGOs. The UAE Government will build an interactive network according to the following strategic directions: • Improve inter-government integration and coordination mechanisms by strengthening coordination, cooperation, and integration among Federal Entities, enhancing the effectiveness of federal-local coordination councils, and ensuring implementation of national priority policies and relevant regulations in Free Zones • Encourage strategic partnerships within an adequate regulatory framework by developing an institutional framework for public-private partnerships (PPPs), and enhancing the regulatory framework for establishment and operation of NGOs 23 | U.A.E. GOVERNMENT STRATEGY Highlights of the U.A.E. GOVERNMENT STRATEGY 2011-2013 EFFECTIVE LEGISLATIVE PROCESS AND INTEGRATED POLICY-MAKING The UAE Government will focus on improving the efficiency of the legislative process and ensuring the development of high quality legislation. In addition, it will adopt an integrated approach to policy-making based on data and statistics, evidence, and consultation with the concerned stakeholders. The Government will also work to enforce policies through appropriate follow-up mechanisms. To this end, the UAE Government will focus its efforts according to the following strategic directions: • Improve the efficiency of the legislative process and ensure quality of legislation by speeding up the legislative process, ensuring the quality of legislation and by-laws, enhancing the consultation process that supports the legislative cycle, and selectively reviewing legislation, decrees, and decisions • Develop and implement an integrated policy development mechanism by ensuring alignment of cross-sectoral policies developed by various Federal Entities, assessing the cross-sectoral impact of policy proposals, encouraging a culture of statistical analysis and evidence-based policy-making, and encouraging consultation of relevant stakeholders in policy making • Leverage collective knowledge and improve the quality of data and statistics by developing a national statistics system and a comprehensive statistical database, and facilitating information exchange between Government Entities U.A.E. GOVERNMENT STRATEGY | 24 EFFECTIVE GOVERNMENT COMMUNICATION The UAE Government will focus on full and effective utilization of all communication channels in order to build an interactive relationship with the community and the media based on the principle of transparency. In addition, the Government will build a unified identity and speak in clear messages to the media. Based on public opinion surveys and fact based media research, the government communication will help in decision making, policy formulation, and strategy development and implementation. The UAE Government will promote effective government communication by focusing on three strategic directions: • Enhance the visibility and credibility of the Federal Government by fully utilizing existing and new communication channels to reach all key segments, and ensuring fact based communication and media engagement in a proactive manner • Create a distinct and unified Federal Government identity by developing and implementing unified standards for the Federal Government’s identity • Enhance the role of communication in policy-making and cultural change by utilizing communication as an input to policy-making and strategy development, leveraging communication to support policy execution, promoting internal communication tools, and building communication systems, capacities and skills 25 | U.A.E. GOVERNMENT STRATEGY www.uaecabinet.gov.ae