The Office of Utilities Regulation (Runaway Bay Water Company Limited (Water Supply and Sewerage Services Rates and Charges)) Order, L.N. no. 71/B of 2021

THE JAMAICA GAZETTE SUPPLEMENT PROCLAMATIONS, RULES AND REGULATIONS 608F Vol. CXLIV THURSDAY, APRIL 29,2021 No. 42B No. 71B THE OFFICE OF UTILITIES REGULATION ACT THE OFFICE OF UTILITIES REGULATION (RUNAWAY BAY WATER COMPANY LIMITED (WATER SUPPLY AND SEWERAGE SERVICES RATES AND CHARGES)) ORDER, 2021 'WHEREAS by sections 4(4) and 11 of the Office of Utilities Regulation Act, the Office of Utilities Regulation may, by order published in the Gazette, prescribe the rates to be charged by a licensee in respect of its prescribed utility service. AND WHEREAS the Office of Utilities Regulation, having reviewed an application by Runaway Bay Water Company Limited (RWBC) for an increase to their Water and Sewerage Rates, issued the Determination Notice titled “Runaway Bay Water Company Limited Water and Sewerage Rates” (Document Number: 2021/WAS/001/DET.001) dated the 27th day of April, 2021. 608G PROCLAMATIONS, RULES AND REGULATIONS [APRIL 29,2021 In exercise of the powers conferred on the Office of Utilities Regulation by section 11 of the Office of Utilities Regulation Act, and of every other power hereunto enabling, the following Order is hereby made:— 1. This Order may be cited as the Office of Utilities Regulation (Runaway Bay Water Company Limited (Water Supply and Sewerage Services Rates and Chages)) Order, 2021. 2. With effect from the 1st day of May, 2021, an occupier of property— (a) situated in the area of Caymanas Estate, St. Catherine and Cardiff Hall, St. Ann in respect to which consumers receive water supply services directly from RBWC and also situated in the area clusters A & B Caymanas Country Club Estate, Caymanas Estate, St. Catherine in respect to which consumers receive sewerage services directly from RBWC; and (b) who receives any such water supply or sewerage services from RBWC, shall pay to RBWC, at its offices or at such other places as the company from time to time specify, the applicable rates and charges set out in the First Schedule. 3. With effect from 1st day of May, 2021, the Quality of Service Standards (Guaranteed Standards) set out in the Second Schedule shall apply to Runaway Bay Water Company Limited. APRIL 29,2021] PROCLAMATIONS, RULES AND REGULATIONS 608H FIRST SCHEDULE Rates and Charges Service Charge Meter/Service Connection Size Charge 5/8 inch/15mm $690.34 1 inch/25mm. $1,978.89 2 inch/50mm $5,276.99 3 inch/75mm $9,583.87 4inch/100mm $15481.87 Volumetric Rate Consumer Category Water Rate Sewerage Rate Residential (Imperial Metered) Forup to 3,000 gallons $401.63 $467.23 , ‘ For the next 3,000 gallons $71428 $826.75 [ For the next 3,000 gallons $778.71 $905.98 . Over9,000 $1327.04 $1,545.88 Residential (Metric Metered) For up to 14,000 litres $88.30 $102.72 For the next 13,000 lites $157.04 $181.77 For the next 14,000 litres $17126 $199.25 Over41,000 $291.88 $340.02 Commercial (Imperial Metered) For up to 2,000,000 $1,533.14 $1,785.75 Over 2,000,000 $893.67 $1,04991 Commercial (Metric Metered) Forup to 9,100,000 $337.12 $392.66 Over 9,100,000 $196.51 $228.88 Condominiums Imperial Metered $760.53 $885.84 Metric Metered $167.21 $194.76 Miscellaneous Fees Type Fees Reconnection $4,370.00 6081 PROCLAMATIONS, RULES AND REGULATIONS [APRIL 29,2021 FIRST SCHEDULE Guaranteed Standard Mode of Code Guaranteed Standard Compensation GS1—Connection of New Customers RBWC is required to connect all Automatic new customers with working meters, where water supply is available at the property boundary, within three (3) working days after signing the contract for connection. GS2—Issue of First Bill RBWC must issue (print and mail/ Claim deliver) a bill to a customer based on a meter reading within thirty (30) working days after the account is opened. GS3(a)—Response to complaints— Acknowledgements RBWC must acknowledge written Claim customer complaints within three (3) working days of receipt. GS3(b)—Response to Complaints— Investigations RBWC must, within fifteen (15) Claim GS3(c) - Investigations involving 3rd party GS4(a)—Wrongful Disconnection working days of receipt of a complaint, complete the investigation and inform the customer of the results. RBWC must, within thirty (30) working days, complete investigations into a complaint involving a 3rd party. RBWC shall not disconnect the service of an account which is neither in arrears nor is the subject of an investigation internally or by the OUR. Claim Automatic APRIL 29, 2021] PROCLAMATIONS, RULES AND REGULATIONS 608 Mode of Code Guaranteed Standard Compensation GS4 (b)—Reconnection after Wrongful Disconnection RBWC must, within twelve (12) hours, Automatic reconnect any supply that the company wrongfully disconnects and a written apology extended. GS5—Repair or Replacement of Faulty Meter RBWC must, within ten (10) working Automatic days after detection, or after being informed of a meter defect, repair or replace any malfunctioning meter. GS6—Meter Readings RBWC must render a bill based on a Automatic meter reading each month. . GS7—Reconnection after Payment of Overdue Amount RBWC must, within twenty-four (24) Automatic hours of receipt of all applicable payments (reconnection fee etc.), reconnect customers disconnected for any outstanding balance. GS8-Payment of Compensation RBWC shall credit customers’ Automatic accounts within one(1) billing period after a breach of any of the prescribed Guaranteed Standards. For the avoidance of doubt, if RBWC does not compensate the customer within the specified time, this will result in another breach. ‘Where applicable, customer must 608K PROCLAMATIONS, RULES AND REGULATIONS [APRIL 29,2021 Mode of Code Guaranteed Standard Compensation submit claims within one hundred and twenty (120) days after the breach. Dated this 29th day of April, 2021. ANSORD E. HEWITT Director-General Office of Utilities Regulation. PRINTED BY JAMAICA PRINTING SERVICES (1992) LTD., (GOVERNMENT PRINTERS), DUKE STREET, KINGSTON, JAMAICA